(My e-mail to Seiko Services) I am just writing to acknowledge safe receipt of my watch which has been returned to me after being repaired. I have been very impressed by the service I have r... Ver mais
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Veja o que dizem as avaliações
Had my gen 2 orange monster serviced and the second hand repaired unfortunately when I got the watch back it kept stopping. I contacted Seiko service centre and they responded immediately asking me to... Ver mais
A empresa respondeu
Thanks to the patience and perseverance of the lovely people in the UK service centre (parts were problematic due to its age), my faithful 30+ year old kinetic is fully operational again. It’s also sp... Ver mais
A empresa respondeu
Meine Seiko Titanium ist eine wunderschöne schlichte Uhr die im Design einigen Modellen der Grand Seiko zum verwechselt ähnlich ist. Titan war mir da wichtiger als das Quarzwerk , das kann ich verkr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 1881 when Kintaro Hattori founded a watch and clock repair shop in the Ginza area of Tokyo, the Japanese-based company now known as Seiko Watch Corporation (SWC) has grown and diversified over the years, but remains best known for its world-leading brands and in-house manufacturing, responsible for many ‘firsts’ in the watch industry. SWC is the only manufacturer with every watchmaking technology including Quartz, Kinetic, Mechanical, Spring Drive, Solar and GPS Solar. Seiko Watch Corporation’s expertise in fusing intricate watchmaking skill with elegant design results in the creation of some of the world’s most innovative and desirable timepieces across a wide range of price-points. Seiko UK Limited is the wholly-owned UK subsidiary of Seiko Watch Corporation, responsible for the Sales, Marketing & Servicing within the UK & Ireland of Seiko, Grand Seiko, Seiko Clocks and Lorus watch brands and the Grand Seiko & Seiko Boutique in London. Seiko UK Ltd is also proud to have Seiko Timing Services (STS) within our company, recognised as a Global Leader in Sports Timing technology and a long established Timekeeping Partner to the International Association of Athletics Federations (IAAF) which will continue until 2029: https://www.worldathletics.org/news/press-release/seiko-partnership-10-years
Informações de contato
First Floor, Building 1, Concorde Park, SL6 4BY, Maidenhead, Reino Unido
- 01628 770 001
- customerservices@seiko.co.uk
- seikoboutique.co.uk
4,4
Excelente
417 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I recently had my watch repaired
I recently had my watch repaired with Seiko service was and customer service were excellent very efficient and helpful in the whole process would recommend to anyone.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Kevin,
Thank you for taking the time to share your recent experience.
We are thrilled to hear that your watch repair with Seiko went smoothly and that our Customer Service team was both efficient and helpful. It's always reassuring to know that a Seiko delivers not just quality craftsmanship but also excellent customer care.
Your recommendation means a lot!
Kind regards,
Seiko Customer Service
Exceptional Warranty Service
I recently sent my Seiko SPB255J1 in for warranty service due to accuracy issues, and I'm thoroughly impressed with the entire experience.
Hazel Welch and the customer service team provided excellent communication throughout the process. The watch was booked into their system efficiently, and I was kept informed at every stage.
The turnaround time was fantastic, much quicker than I anticipated. The movement service was thorough and included a complete accuracy regulation, water resistance testing to 200m, and all functional checks. The watch came back beautifully packaged and is now running with exceptional accuracy.
The quality of work by Seiko UK's watchmakers is outstanding. The movement feels like new, and I'm confident it will serve me well for years to come.
This experience has reinforced my trust in Seiko as a brand. Professional service, skilled technicians, and genuine care for customers. Highly recommended!
4 de outubro de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Ash,
We’re delighted to hear how pleased you are with the warranty service performed on your Seiko watch. Your kind feedback regarding our team at Seiko UK and the work carried out by our Watchmakers is greatly appreciated.
Your comments will be shared with Hazel and all workshop staff involved.
Please do not hesitate to contact us again if you require our help in the future.
Kind regards,
Seiko Customer Service
bought a Seiko watch for my husband
bought a Seiko watch for my husband. he love the gift, sadly was kinda let down cause he bumped it on the first day and got scratch. we loved the product sadly it got damage right away.
5 de outubro de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Vivien,
Thank you for taking the time to contact us about the Seiko watch you purchased for your husband.
Can I ask that you email me on hazel.welch@seiko.co.uk so I can assist you further.
Thank you in advance,
Hazel Welch
Communications Team Leader
62 Mas/6R35 service
Sent my 62 Mas watch for a service. Good communication. Prompt dispatch after service. Watch came back looking like new and more or less perfectly regulated - gaining less than a second a day. This seems exceptional for the 6R35 movement, which doesn't have a stellar reputation for accuracy. Very pleased with the overall experience.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Mike,
Thank you for taking the time to leave your review.
We are delighted to hear how happy you are with the Movement Service completed on your Seiko 62 Mas.
It is also fantastic the team at Seiko UK dealt with your repair in such a timely manner and were clear and prompt in all communication provided. We will ensure to pass your thanks onto all involved.
Please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
Really care for their customers
My husband’s watch started to become unreliable just 3 months out of the guarantee. It was a birthday present and he had been very pleased with it and had just paid for a lifetime battery replacement. I wrote to Seiko and told them of his disappointment and asked if they could possibly repair it under the expired guarantee but they went better than that and replaced it. Unbelievable generosity and customer care.
12 de setembro de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Mrs Clarke,
Thank you for taking the time to leave your review.
We are so pleased how happy you are with your husband’s replacement watch and we do hope he is enjoying wearing it.
It is wonderful to hear our team at Seiko UK dealt with this matter in such a way that exemplifies great customer care.
We will ensure to pass your thanks onto all involved and please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
Seiko Servicing undertook a Service and…
Seiko Servicing undertook a Service and repair on my watch which my local jeweller advised was beyond repair. But it's a beautiful watch and I value it highly. Seiko did a brilliant job on the watch at a most reasonable fee. It was returned working perfectly and looked brand new. Thank you Seiko Servicing.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Philip,
Thank you for providing your glowing review.
We are delighted to hear how happy you are with the repair to your Seiko watch and we appreciate your feedback regarding our team at Seiko UK and the work performed by our Workshop.
Your comments will be shared with all relevant staff. Please feel free to contact us if you require further assistance in the future.
Kind regards,
Seiko Customer Service
Seiko clocks.…disaster.
Don't buy Seiko clocks....told by Seiko UK that they don't stock spare parts and only just replace faulty clocks that are still under warranty.
This means that if spare parts are needed, independent clock repairers can't buy what they need.
A total write off.
Never buy Seiko clocks.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Good morning,
I am sorry to hear how disappointed you are and I would like the opportunity to look into this for you.
Can I ask that you email me on hazel.welch@seiko.co.uk so I can assist you further.
Thank you in advance,
Hazel Welch
Communications Team Leader
Exemplary service!
My vintage seiko was originally deemed beyond repair at Seiko on account of its age (only 1981!!) but a list of repairers was given. However, the repairers later decided to give it a go and repair it. The wonderful Hazel from customer services dealt with it and kept me fully informed. She is an example to customer service departments across the country. Thank you also to the repair team for their efforts. The repair cost more than the value of the watch but it is of great sentimental value.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Andrew,
Thank you so much for sharing your experience with us.
We are truly delighted to hear that your vintage Seiko, with its special sentimental value, has been brought back to life.
It’s always wonderful to know when our team’s dedication and communication make a real difference, and we will be sure to pass your kind words on to Hazel and the repair team.
We hope your watch brings you many more years of enjoyment.
Kind regards,
Seiko Customer Services
Excellent customer service
I wanted to have my late husbands vintage watch repaired so I could give it to my son. Seiko Uk tried but the parts are no longer available
Customer Service agent, Hazel Welch, explained they couldn’t recommend anyone but gave me a list of watch repairers who might help. She was the star of the show. Her kindness and compassion was amazing. Her superb customer service made the difference.
30 de agosto de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Gillian,
Thank you so much for taking the time to leave such a heart-warming review.
It is truly touching to hear how Hazel went above and beyond to assist you during such a meaningful time.
While it’s a shame that Seiko UK were unable to source the parts for your late husband’s vintage watch, it’s clear that Hazel’s genuine kindness and attentive customer service made a lasting impression.
I hope one of the recommended repairers will be able to help, and that your son will soon be able to cherish this special watch and the memories it holds.
Kind regards,
Seiko Customer Services
Amazing experience from Hazel & the…
Amazing experience from Hazel & the team in the customer service department. Promptly sorted my problem!
28 de agosto de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Jakub,
Thank you so much for your kind words!
We're delighted to hear that Hazel and the customer service team were able to resolve your issue promptly. Your feedback means a lot to us and motivates the team to continue providing exceptional service.
If you need any further assistance, please don’t hesitate to get in touch. We’re always here to help!
Kind regards,
Seiko Customer Service
SEIKO 6139-8020
I have a 1970s Seiko Chronograph I was looking to get repaired. Unfortunately the parts for it are no longer available. Although they were unable to help, they provided me with a list of approved repairers who might be able to help. I made a couple of phone calls and have found an horological institute approved repairer to help.
21 de agosto de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Robin,
Thank you for taking the time to write your review.
We are very sorry that we no longer had the parts required to repair your 1970s Seiko Chronograph.
It is wonderful to hear that you have managed to get in touch with a horological institute approved repairer who can assist you.
We hope the repair process goes smoothly and that your Seiko is back in working order and on your wrist very soon.
Kind regards,
Seiko Customer Services
Seiko Kinetic - new glass
Thank you for a swift reply, even if the answer is negative (the parts are no longer manufactured). I´ll have to check some new watch.
29 de abril de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Ladislav,
Thank you taking the time to leave this 5-star review, it is regrettably we were unable repair to your Seiko Kinetic watch.
The whole team at Seiko UK hope you have purchased a new watch that will give you many years of enjoyment.
Please do not hesitate to contact us if you require our assistance in the future.
Kind regards,
Seiko Customer Services
I spent over 500 on a new seiko…
I spent over 500 on a new seiko craftmanship presage watch. Under 6 months started losing half hour a day. No damage ever, has to go back to seiko for 4 plus weeks. i know to stick to chinese £20 watches- the 10 or so i have are still working fine after years.(all autos)
4 de agosto de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Mr Fowler,
I am sorry to hear that you are having a problem with your Seiko Presage. I would like to look into this case for you. Can I ask that you email me on hazel.welch@seiko.co.uk so I can assist you in this matter.
Thank you in advance,
Hazel Welch
Communications Team Leader
SEIKO Service Second To None !!
I recently purchased a Prospex Pogue Chronograph Solar Watch which I am delighted with ! However I needed to adjust the bracelet which uses the pin & collar method & can be fiddly.Unfortunately I misplaced this & decided to contact SEIKO Customer Services for a replacement via email.I was contacted promptly by Beverley who offered to forward a replacement free of charge which was received recently & I can now wear my watch.I felt the service I received was excellent & would have no hesitation in recommending !!
28 de julho de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Richard,
We would like to thank you for taking the time to post your lovely review.
It’s so lovely to hear Beverley located the parts you required for your Seiko Prospex Pogue watch. We will pass your thanks on to her and involved.
We do hope you are now enjoying wearing your watch and please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
Called customer service about how to…
Called customer service about how to spare bracelet links for a now discontinued Seiko watch.
They took my details and called back within 24hrs. They had located some pre owned links and sent them to me free of charge.
Excellent service!
18 de julho de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear James,
We would like to thank you for taking the time to leave your review.
We are delighted to hear our team at Seiko UK were able to source the links you required in such a timely manner, we will pass your thanks onto all involved.
We do hope you are now enjoying wearing your watch and please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
I bought a Seiko watch 22 years ago for…
I bought a Seiko watch 22 years ago for my husbands 60th birthday. My husband died last year and I decided to give his watch to my grandson. The watch needed a service and a new bracelet so I contacted the service department. I spoke to Hazel and after identifying the model she was doubtful about having the correct bracelet. However, when it was returned not only was the watch pristine but had a new correct bracelet.
Thank you all in the service department for your polite and efficient dealings.
16 de julho de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Mrs Swann,
Thank you for taking the time to leave your lovely review.
We are delighted to hear we were able to assist with the repair to your late husbands Seiko watch. It so lovely to hear your grandson will now be able to wear it with pride, what a lovely way to remember your dear husband.
We will pass your thanks on to Hazel in our Customer Service department and all Workshop Staff who dealt with the repair.
If you require help in the future, please do not hesitate to contact us again.
Kind regards,
Seiko Customer Service
I bought a Seiko Sumo (solar) second…
I bought a Seiko Sumo (solar) second hand and needed to adjust the bracelet to fit my wrist comfortably. The adjustment system is the "pins and collars" type, which can be fiddly, and although I had spare links I lacked the necessary collars to press the pins into.
I tried to find such things on the internet without success. Eventually I contacted Seiko UK and after some email conversation I was sold the correct items at a reduced price. The Customer Service team is excellent.
1 de julho de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Roger,
We would like to thank you for taking the time to post your wonderful review.
It’s fantastic to hear we were able to source the parts you required for your Seiko watch.
We will pass your thanks on to all involved.
Please do not hesitate to contact us if you require our help in the future.
Kind regards,
Seiko Customer Services
Thanks Seiko…I have my old watch back fixed and looking great.
I had an older seiko quartz watch and wasn’t sure if it was repairable.
I contacted Beverley at Seiko and she arranged for it to be examined. I have a serious illness and my life expectancy isn’t long and wished to pass this watch onto a relative along with some others. Beverley said she would speak with her service dept to see if they could speed things up and they did. So the watch came back fixed within 48 hours, huge thanks to Beverley, Hazel and her colleagues for this excellent work.
I also ordered a new Gene Kranz Seiko watch which was only due for release on 1/7/2025. It too was sent quickly and it will be passed onto my relative.
Thanks so much Seiko people at Maidenhead.youve been brilliant.
4 de julho de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Ian,
We would like to thank you for taking the time to leave such a lovely review.
We are delighted to hear we were able to assist with the repair to your watch in such a timely manner.
We will pass your thanks on to Beverley in our Customer Service Team and the Watchmaker who worked on your watch.
If you require help our help again please do not hesitate to contact us and we hope you are enjoying wearing your Gene Kranz watch.
Kind regards,
Seiko Customer Service
Seiko offers customer service second to none!I
I bought a Seiko watch and found that the bracelet was a little tight. I decided to write a little note to 'Seiko' asking if it was possible to supply me with 'extra' links - never expecting a big corporation like Seiko to be concerned about my problem. I could not have been more wrong! I got an immediate reply from 'Beverley', her customer service skills knew no bounds, and she forwarded to me the links and my watch is perfect. Thank you so much for your assistance.
27 de junho de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Barbara,
Thank you for taking the time to leave such a lovely review about Seiko.
We are delighted to hear Beverley was able to source the links you required and we will pass your thanks on to her and all involved.
We do hope you are now enjoying wearing your watch and please do not hesitate to contact us if your need our assistance in the future.
Kind regards,
Seiko Customer Service
My Seiko watch of over 35 years stopped…
My Seiko watch of over 35 years stopped and I feared for it's demise. However, the team at Seiko worked their magic and returned it in good working order within a week. Thank you Hazel, Nick and Beverly and to everyone involved.
25 de junho de 2025
Avaliação não solicitada
Resposta da Seiko UK Ltd
Dear Steve,
Thank you for taking the time to leave your lovely review.
We are delighted to hear we were able to assist with the repair to the watch you have held dear for 35 years.
We will pass your thanks on to Hazel and Beverley in our Customer Service Team and Nick our Watchmaker who worked on your watch.
If you require help in the future, please do not hesitate to contact us again.
Kind regards,
Seiko Customer Services
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