Ordered from this company on 22nd February. Aside from an email order confirmation, I have heard nothing since, despite sending several emails to their only contact method “Contact at Shabby” email ad... Ver mais
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Veja o que dizem as avaliações
In order to track parcel I was directed to the Shop App, which I found a hassle to download and then to use and it just said my order was being prepared, until it was delivered. No expected date etc.... Ver mais
Ordered wallpaper from Shabby on a 2-4 days delivery. It didnt appear. Numerous enquires totally ignored . The only reply I received claimed 'we are waiting for the paper from our suppliers' They a... Ver mais
it these days of shabby service and products, Shabby stands head and shoulders above its competition. service s swift and efficient without hoops to be jumping through. products is of highest quality... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Unique Home Furniture and Accessories. Home is what you make of it, and at Shabby we want to give you the choice of beautiful pieces and stylish accessories that can help you breathe life into your interior. We know it’s the little touches that make a house a home, from a statement chaise lounge all the way down to the stems of your wine glasses. Which is the idea that was the birth of Shabby - to offer a carefully curated range of luxurious home accessories and furniture to make your home a place you love to live in.
Informações de contato
Reino Unido
- contact@shabby.co.uk
- shabby.co.uk
3,0
Bom
255 avaliações
Sem histórico recente de pedidos de avaliações
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing service
I ordered some lovely bar stools which in fact had an error on the website but Shabby dealt with the issue immediately that I contacted them , and I mean within minuets and as a result I am more than thrilled with my purchase, ordered, delivered and fully assembled in less than a working week!
22 de março de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Received chaise a day earlier
Received chaise on time n I only received email of item a day after I received item. Thankfully the package was well packed as the driver who delivered item dragged the huge item across my driveway into my house!
20 de março de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Slight mis-hap with quantity i ordered…
Slight mis-hap with quantity i ordered to what got delivered but they was in the case and got sorted with in couple days
Cant complain, and at great price
15 de março de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Ordered ginger jar delivered within 2…
Ordered ginger jar delivered within 2 days well protected packaging very happy present for my wife
15 de março de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Very happy with my rug
Very happy with my rug, it was delivered very quick and the package was well wrapped.
18 de fevereiro de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Great chairs for the price
Great chairs for the price, and much better than expected. quick delivery and excellent courier services. 5 stars.
2 de março de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
We ordered from the web site
We ordered from the web site, really loved the look of the bar stools, was so excited, paid for them, looking forward to delivery. But got an email to say no longer available, so so so disappointed as they were exactly what I was looking for. On the up side refund was very quick. Ordered elsewhere arrived within 3 days. All good in the end but I would be wary of ordering from your site again which is a shame.
16 de fevereiro de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review.
Apologies for any inconvenience with your order. Unfortunatley the item you ordered came directly from a supplier. Once we had ordered the item with them, they confirmed the item had been discontinued. We notified you as soon as we had confirmation of this and the order was cancelled and refunded.
Apologies again and anything else I can help with please respond to my email.
Kind Regards,
Benjamin
Shabby.co.uk
All good,on time ,happy with my…
All good,on time ,happy with my purchase.
17 de fevereiro de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Can’t review as I am still waiting for…
Can’t review as I am still waiting for the product three weeks after ordering!
17 de fevereiro de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review. Apologies to hear of any issues with your order. I can see your item came into us from a supplier and was shipped with a specialist courier, to ensure no issues, on the 14th. I can see the delivery has been booked in for 21/02/2023 16:00 - 19:00.
If there is anything else I can help with, please do not hesitate to contact me further at Contact@Shabby.co.uk.
Kind Regards,
Benjamin
Shabby.co.uk
damaged mirror
The mirror was damaged, it was marked and scratched in many places. Quite disappointing.
6 de fevereiro de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review. Please accept our apologies for the damage to your item in transit, Unfortunatley something we cannot foresee prior to dispatch. We responded to your mail to offer a resend or a refund the morning after notifying us the previous evening after we had closed for the day. A collection has been arranged for Friday with yourself to get the item back to us and process a full refund.
If there are any further issues, please respond to my email.
Kind Regards,
Benjamin
Shabby.co.uk
I ordered a cushion & throw to finish…
I ordered a cushion & throw to finish off my redecorated bedroom - ordered end of Jan - only just been informed that the throw no longer available & refund offered - first time of using this company & to say disappointed would be an understatement - cancelled the whole order for a refund
6 de fevereiro de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave us a review.
I can see you placed an order January 30, 2023 at 3:55. Our stock team notified you of the delay in the item Jan 31 at 10:29 AM but we did not receive any correspondence from you until 6th. I can confirm your order was cancelled and refunded as requested as soon as you confirmed you wished for the order to be cancelled.
Apologies for any issues with your order.
Kind Regards,
Benjamin
Shabby.co.uk
Lovely soft throw with a very pleasing…
Lovely soft throw with a very pleasing design
6 de fevereiro de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Beautiful vase and very quick delivery…
Beautiful vase and very quick delivery with regular updates. Happy customer.
20 de janeiro de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Brilliant service
Brilliant service. Great communication. Speedy response. Ben was really great and concise in dealing with information and updates. Well done to a company that cares. A breath of fresh air. Will definitely recommend you. Till next purchase. 🙏🙏
19 de janeiro de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Dressing table stool
Looks great in my room. The colour is just what I wanted and it is well made
15 de janeiro de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Pink velvet stool
Pink velvet stool. Loving my pink velvet dressing table stool. It is practical, pretty and simply perfect!
6 de janeiro de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Superbly prompt supply of our order
We ordered wine glasses on the Friday between Christmas and New year, and they were delivered the next day. You couldn't ask for better service than that!
31 de dezembro de 2022
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Great service
Great service , we had a problem with a few chairs but they resent them the next available day for us , we are so happy with them, they are good quality and so comfy. Would recommend this company,
8 de dezembro de 2022
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Told 2 weeks after order that item…
Told 2 weeks after order that item wasn't in stock.
Still waiting for my refund after another 2 weeks
8 de dezembro de 2022
Resposta da Shabby.co.uk
Good morning,
Thank you for taking the time to leave a review. Please accept our apologies for the issues with your order. We informed you the item was discontinued as soon as this was confirmed from the suppliers of the item. As discussed on our emails earlier, there was a technical issue with the refund, which has now resolved and the refund has been processed for you. If there is anything else I can help with, please respond to the email I have sent over.
Kind Regards,
Benjamin
Shabby.co.uk
This was a gift
This was a gift , but recipient billed , but had already been paid by person ordering . No facility to gift or put message to recipient , no tracking device , had a good result in the end , but had to inform recipient , so no surprise . Good product recipient pleased , but would not order again , unless site improves . Even now site won’t accept date of experience . USELESS .
14 de dezembro de 2022
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review. Unfortunately, we do not have the option to send as a gift at present. I can see from your order the billing and shipping address entered are the same address. Full tracking was emailed and an ETA on the day of delivery was also sent by email. No other payments have been taken or asked for after paying for this order? If you can provide me more details on the email I have sent you, I can look into this for you.
Kind Regards,
Benjamin
Shabby.co.uk
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