Ordered from this company on 22nd February. Aside from an email order confirmation, I have heard nothing since, despite sending several emails to their only contact method “Contact at Shabby” email ad... Ver mais
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Veja o que dizem as avaliações
In order to track parcel I was directed to the Shop App, which I found a hassle to download and then to use and it just said my order was being prepared, until it was delivered. No expected date etc.... Ver mais
Ordered wallpaper from Shabby on a 2-4 days delivery. It didnt appear. Numerous enquires totally ignored . The only reply I received claimed 'we are waiting for the paper from our suppliers' They a... Ver mais
it these days of shabby service and products, Shabby stands head and shoulders above its competition. service s swift and efficient without hoops to be jumping through. products is of highest quality... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Unique Home Furniture and Accessories. Home is what you make of it, and at Shabby we want to give you the choice of beautiful pieces and stylish accessories that can help you breathe life into your interior. We know it’s the little touches that make a house a home, from a statement chaise lounge all the way down to the stems of your wine glasses. Which is the idea that was the birth of Shabby - to offer a carefully curated range of luxurious home accessories and furniture to make your home a place you love to live in.
Informações de contato
Reino Unido
- contact@shabby.co.uk
- shabby.co.uk
3,0
Bom
255 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely outdoor mirror
Good price for outdoor mirror I’d set my heart on and fast, safe delivery. Very happy.
14 de junho de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
lovely piece of marble much nicer in…
lovely piece of marble much nicer in the flesh than the picture looks wonderful on my dark wood shelf. such good quality
4 de junho de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Not received yet
Ordered my product on 2nd June. Despite online saying in stock and estimated delivery as 5th. I’ve still not received the chairs. Apparently it will be at least another week. No comment on quality of product as I’ve not had them yet
1 de junho de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review.
As discussed on our emails, the order is being delivered to you by a specialist courier due to the weight, size and value of your order. Your order has been collected today and the couriers will be in touch within 5 working days to book the delivery in on the best day for yourself If there is anything at all I can help with, please do not hesitate to contact me further.
Kind Regards,
Benjamin
Shabby.co.uk
Quick delivery and great customer…
Quick delivery and great customer service. Happy with the returns process too.
1 de junho de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Garden seat
The product, a garden half-moon seat is a great product, sturdy construction and well made. Assembly was simple.
When ordered, it was listed as in stock with delivery 29-31 May 2023. A reminder email sent in early June resulting in delivery on 7 June with an email informing of imminent delivery 4 hours after delivery.
5 stars for the seat reduced to 4 because of slow delivery
7 de junho de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
I have ordered my chairs weeks ago I…
I have ordered my chairs weeks ago I have still not received I have also emailed on several occasions I have had no response please can someone contact me with an update on my order
Thank you
6 de junho de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review.
All your emails have been responded to and you have also replied to the emails I have sent.
Your order was placed 25th May and is being delivered by a specialist courier as discussed on our email conversation. I will resend our email conversation from this morning to you.
Kind Regards,
Benjamin
Shabby.co.uk
Perfect as always thanks!
6 de junho de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Cement apple and pear
Nice item, reasonably priced, well
packaged and prompt delivery.
27 de maio de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Great Customer Service, Great Product
Very easy to purchase and was kept up to date on order.
Had an issue with the original mirror ordered and Benjamin sorted it out straight away, was a little nervous reading some of the reviews but customer service was A******, would defo purchase from shabby again
23 de maio de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
A good experience
The pricing was very good. Response to communication was very prompt. Delivery team polite and efficient. All in all a very good experience
23 de maio de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Excellent purchase
Recent purchase was delivered promptly; easy to put together and looks perfect in the space. Very happy customer, thank you!
19 de maio de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
SHABBY beats the shabby rest. in these days of shabby service and…
it these days of shabby service and products, Shabby stands head and shoulders above its competition. service s swift and efficient without hoops to be jumping through. products is of highest quality and exactly as described. extremely well wrapped and boxed. a marvellous addition to my home highly recommended.
18 de maio de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
The item arrived on the day we were…
The item arrived on the day we were told to expect it. It was well packaged and there was no damage. The quality was better than I expected . I have no complaints.
18 de maio de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
shabby by name and shabby by nature
Box was squashed on arrival, no fittings to build the chair, no protective wrap on any of the parts leading to marks all over the fabric base, the metal legs where they crossed had been missed during welding / shabby by name and shabby by nature !!
17 de maio de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review.
Apologies to hear of any issues with your order. As discussed in our emails, your order came directly from a supplier and is now being collected for a full refund and we are investigating the issues with your item.
Apologies again for any issues and anything else I can help with, please do not hesitate to respond to my email and I can assist further.
Kind Regards,
Benjamin
Shabby.co.uk
Awful!!!
Awful!!!! I ordered and paid for an item from Shabby.co.uk on 31st March and to date I haven’t received my item. I have tried to make contact, no response. Just awful!!!!
31 de março de 2023
Avaliação não solicitada
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review.
Apologies to hear of any issues with your order. As discussed in our emails, unfortunately the manufacturer of the item has received delays with the item on your order and we have emailed you with all information and options.
Apologies again for any issues and anything else I can help with, please do not hesitate to respond to my email and I can assist further.
Kind Regards,
Benjamin
Shabby.co.uk
It’s ok but the finishing on the boxes…
It’s ok but the finishing on the boxes weren’t finished probably.
6 de maio de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review. Please accept our apologies for the any issues with your order. If you can reply to my email sent, I can look into this for you.
Apologies again for the delay with your delivery.
Kind Regards,
Benjamin
Shabby.co.uk
Excellent product exceptional service
5 de maio de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Have not received my purchase
Have not received my purchase, you can not speak to a human being to arrange a delivery, and you get allocated a date which in my case is when I am on holiday, the courier says they will leave the set in a safe place but would rather be in to check on the delivery!!!!!! You can not even speak to a human courier!!!!!!!!!!
4 de maio de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review.
Apologies to hear of any issues. As discussed on our emails, the item ordered comes directly from a supplier who use a specialist courier to delivery due to the size and weight who contact you directly to arrange delivery on a suitable day. If you do not wish to have the item delivered on the day specified, this can be changed as discussed.
Kind Regards,
Benjamin
Shabby.co.uk
Avoid.
Paid in full but the items STILL haven’t been delivered 6 weeks later, Customer Services offer no help whatsoever. Avoid at all costs.
25 de março de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review.
Apologies to hear of any issues with your order. I have emailed you this morning.
Kind Regards,
Benjamin
Shabby.co.uk
Bought a week ago not dispatched yet…
Bought a week ago not dispatched yet only way of contact is through a online chat which they don’t reply instantly like in a chat they email you a reply , been told it was bc of the bank holiday weekend but yet I ordered before that and it said in stock delivery sat - mon
1 de maio de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review.
You placed your order May 2, 2023 at 9:26 pm, so was ordered with the suppliers on the 3rd. The order is delivered in 5-7 working days direct from a supplier who book the delivery in directly with yourself. Today would be the 5th working day due to the UK bank holidays and working days do not include weekends. I can see your order has been dispatched and their specialist couriers will be in contact shortly.
In regards to your chat, apologies you disconnected prior to me connecting and I responded to you via email immediately after. Apologies once your chat has disconnected from your side, I am unable to respond and have to come back on email.
If there is anything else I can help with, please do not hesitate to contact us further.
Kind Regards,
Benjamin
Shabby.co.uk
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