Shady RaysAvaliações 

537
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Have ordered 6 pair over the years for myself, husband, and son. Great quality, and they stand behind their replacement guarantee. Have either lost or broken 3 pair, and all three replaced quickly and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tried to place an order on their website price changes from one minute to the next. If you click an ad online you get one price and if you go direct to site you get another price and it never matche... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Horrible company. Sunglasses arrived broken. Tried for several days to contact an actual CSR instead of AI or automated return. Why a CSR? Because they wanted me to pay $9 additional dollars to repla... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Ver mais

Detalhes da empresa

  1. Compras e Moda

Escrito pela empresa

High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

537 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 34% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(537)

56 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

My prescription sunglasses from Shady…

My prescription sunglasses from Shady Rays which costs hundreds of dollars have broken 3 times now, and Shady Rays refuses to do anything about the actual problem.

The frames keep cracking on their own, in the same manner. I've never had another pair of glasses break in 20+ years, eg Oakleys, SeaSpecs, etc.

7 de julho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The sunglasses are great if you are…

The sunglasses are great if you are looking for a one night stand or a summer to remember. You need to give it gentle love like don’t submerge it in the pool, more less so a beach. These things tend to accerate the aging process and cause sudden demise of everything the sunglasses promise, which is primarily protection from the sun and also looking cool while fighting the supreme light lord who gives you life. So in summary, if you are someone who expects a couple summers or even an engagement or a marriage, please give this pair a pass. Peace out!

31 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Damaged glasses

I broke my glasses and was having some issues getting a replacement pair. I messaged Shady Rays and received a prompt response from Kristen, she was extremely helpful and I received my replacement pair 4 days later. Thank You Shady Rays for living up to your warranty.

23 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I’m really disappointed

I’m really disappointed. I’ve owned several pairs of Shady Rays and decided to order a new pair with speedy shipping. Unfortunately, they never arrived. I contacted customer service multiple times, but the support was limited and unhelpful. I was eventually issued a refund that I didn’t ask for, with no apology or explanation as to what happened to my order. Based on this experience, I won’t be recommending Shady Rays going forward.

18 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a pair

Ordered a pair, they offered an additional pair for $22 i order that as well

Paid for rush shipment, they never arrived and the customer service is only via text or email. It seems like a very horrible company. I think i will stick with Maui Jims

20 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM False Advertising

I purchased multiple pairs of Shady Rays sunglasses due to the low price and lifetime lost/damaged replacement guarantee. I lost a pair and attempted to order a replacement, only to find that they changed their terms to a 2 year replacement period after my purchase and refused to replace my glasses. They have also doubled their prices for a new pair of glasses. I will not ever be purchasing a pair of glasses from you again. In fact, I sense a false advertising lawsuit in your near future.

15 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unilateral change voids original warranty

Bought glasses in 2022 that I attempted to replace this week. Today, I was told that SR has changed their warranty policy to only be good for 2 years. The original lifetime replacement warranty was voided. After pointing that out and then they wanted to offer a complimentary pair with an outrageous processing fee, but still did not acknowledge their obligation under the original warranty contract received at purchase. Not interested in buying from what I consider unscrupulous company.

27 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

"Shady" Rays ... Their name says it all

I have purchased Shady Rays sunglasses as gifts for others and finally purchased their React R (their higher end sunglasses) for myself. Was driving my boat pulling waterskiers and they blew off my head and landed in deep water. I went to their website to get a replacement under their list/broken warranty and was sent a pair of what looked like a pair of $5 novelty sunglasses. When I contacted them I was told that their React R sunglasses were not covered by the lost/broken warranty. I felt that their presentation of a full coverage warranty was extremely misleading and sending me a pair of cheapy sunglasses to replace my React R sunglasses was kind of insulting.

1 de junho de 2024
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey Nonya! Sorry for the experience you had with our shades. A few of our collections are not apart of the Lost and Broken program only the Craftsmanship program. We are sorry that you were misunderstood about the REACT protection program but shoot us an email if we can do anything else for you!

Avaliado com 1 de um total de 5 estrelas

Very poor quality but you get what you…

Very poor quality but you get what you pay for. Lens scratch very easily. Frame broke on one pair. But….what they don’t tell you is replacements are only available up to 2 years. That was my case at least. I’ve had gas station sunglasses last much longer.

22 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I saw Shady Rays on Facebook and took a…

I saw Shady Rays on Facebook and took a chance! Boy are they great sunglasses. So much so the next day i bought another type from them!! Cayman XL fit my male adult size face great so trying the Titan 23XI next.

6 de maio de 2025
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

We are so glad to hear you enjoy our shades and are going for more!

Avaliado com 5 de um total de 5 estrelas

Mobile diesel mechanic

Mobile diesel mechanic , was replacing a dpf and dropped on my face, only got a big scratch on the color rush lenses. Saved my eyes , they look good, feel good, and protect your eyes good haha 10/10

7 de maio de 2025
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Wow! We are siked to hear you are okay! Glad our shades could protect your eyes in a tough spot!

Avaliado com 1 de um total de 5 estrelas

Aptly Named Company

Unable to fulfill an order in over a month, completely ignored requests for some sort of good will gesture, provided no updates on delays or tracking, then claim it’s finally shipped a few days _after_ I requested a cancellation while refusing to issue a refund until I return the glasses (that I haven’t received and they still can’t provide tracking for).

5 de maio de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Broken Frames

Bought a pair a few years ago. Dropped from waist high and the frame broke. Shady replaced them as their warranty stated. Dropped that pair one time and they broke in the exact same place. I didn't even reach out to them. Hope everyone else has better luck. I like the look but they should never break like that. Issue occurred 3 years ago

2 de maio de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Lenses need improvement…

The glasses are fashionable and frames are well constructed.HOWEVER the lenses disintegrate after a couple of years, even if following their instructions about how to clean. I have more expensive glasses , my favorite Oakleys, and the lenses hold up forever.

1 de maio de 2025
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Sorry to hear our lenses did not hold up for you, we appreciate the feedback and will try our best to incorporate this into future designs!

Avaliado com 1 de um total de 5 estrelas

Ordered 2 pairs of sunglasses to get…

Contacted Shady Rays per their response to my trustpilot review. Asked a few questions and copied the texts from the emails I received. The response I got was "Sorry for the inconvenience". No answer to my question. That's it. Shady Rays is fine until you have an issue, then their customer service is really bad. Don't buy Shady Rays.

27 de abril de 2025
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey there! That should not be the case shoot us an email at support@shadyrays.com and we will make this right for you! Sorry for the trouble!

Avaliado com 3 de um total de 5 estrelas

They aren't that great

I'm not going to lie I like the product. I like the website. However the product is a bit underwhelming. I don't see the polarization being anything different from what I used to buy and other stores. Is it that big of a deal? Maybe. Do I feel like I can get a better deal somewhere else? More than likely. Will I buy from them again? No

27 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dont waste your time.

After 2 weeks waiting on my prescription fishing glasses I find out they do not make what the website let me order. An email was sent piggy backed on a response to a question asked to customer service. No refund until after I asked. No phone call. No follow up. I have recieved 11 marketing emails from them since my order on March 22 that they couldn't fulfill.

8 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

shady rays when i bough my sunglasses…

shady rays when i bough my sunglasses like 2 yeas ago says free lifetime replacement but nope wanna charge me scratch more easily than oakley ray bans ect this company sucks and should be put under go to walmart if wabr cheap glasses ive had better walmart polarized glasses than shady rays save ur self 20 plus bucks

2 de junho de 2024
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Sorry you were misunderstood on our warranties. Let us know if there is anything we can do for you in the future!

Avaliado com 5 de um total de 5 estrelas

Warranty Claim

2 years ago I bought the original release of the Shady Rays Green Wolf line. These glasses are great. But what is even better is the warranty they come with. I contacted SR today about the frames peeling, and within the hour, they had a replacement pair approved and on the way to my house— free of charge. Do business with Shady Rays in confidence they will stand behind their products and warranties.

1 de abril de 2025
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

We appreciate the kind words towards our brand! Let us know if we can do anything for you in the future!

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