Shady RaysAvaliações 

537
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Have ordered 6 pair over the years for myself, husband, and son. Great quality, and they stand behind their replacement guarantee. Have either lost or broken 3 pair, and all three replaced quickly and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tried to place an order on their website price changes from one minute to the next. If you click an ad online you get one price and if you go direct to site you get another price and it never matche... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Horrible company. Sunglasses arrived broken. Tried for several days to contact an actual CSR instead of AI or automated return. Why a CSR? Because they wanted me to pay $9 additional dollars to repla... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Ver mais

Detalhes da empresa

  1. Compras e Moda

Escrito pela empresa

High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

537 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 34% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(537)

56 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Free replacement is not free

Free replacement is not free. You pay to replace and it is not cheap.

11 de maio de 2026
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey there! If your shades are giving you craftsmanship issues please reach out to jacobb@shadyrays.com you do not have to pay for that replacement as that is not your fault!

Avaliado com 4 de um total de 5 estrelas

The sunglasses did not fit and after a…

The sunglasses did not fit and after a few emails, they refunded my money.

Communication with customer service was not the best but my problem was resolved

14 de abril de 2026
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey there! Sorry you didn't like those shades and had a little trouble with getting those returned. That is not our goal so we appreciate your feedback! If there is anything you need in the future reach out to jacobb@shadyrays.com and I will make sure you get taken care of!

Avaliado com 1 de um total de 5 estrelas

Bought 2 sunglasses for $65 each .

Bought 2 sunglasses for $65 each .. the lenses lasted 1 year and both started peeling. Asked for a replacement and they wanted to charge me $16 each to replace. This is unacceptable. These glasses aren’t cheap .. I could have paid 30-40$ more and got ray bans which last forever. These glasses are Amazon/temu quality for triple the cost .. not worth it

15 de abril de 2026
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey there! If your shades are giving you craftsmanship issues please reach out to jacobb@shadyrays.com you do not have to pay for that replacement! Just send a couple photos of the damage and I will make sure you get those replaced!

Avaliado com 5 de um total de 5 estrelas

Shady Ray's in a class by there self

They was super fast to ship my order. Also to answer any questions I had. I love the free replacement with no problems. I like the sunglasses as much as my oakley's. I even talked my wife out of her ray bans for the tangle free glasses which she loves by the way. I will buy from shady rays in the future.

20 de abril de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I dislike the shady business practice…

I dislike the shady business practice of selling us a free replacement gimmick. $30 is not free replacement, and to be quite honest you're basically paying what the cheap glasses are worth. I will continue to replace them until my replacements are up but i'm done after that. I like the looks of them but they do not hold up any better than a gas station pair of sunglasses. My problem is the frames, always snap, and I am a very meticulous person. I understand paying a shipping fee but $30 processing plus shipping is ridiculous. I bought a pair of Carerra from sunglass hut with five year free replacement and it is actually free.

14 de abril de 2026
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey there! Sorry to hear about your experience, if your shades are having craftsmanship issues we will have those replaced at no cost to you! If you'd like to send an email to me directly i'd be happy to help you out with your replacements! Jacobb@shadyrays.com

Avaliado com 1 de um total de 5 estrelas

Tint on glasses peeled

Tint on glasses peeled. 6/16/24 was approved for warranty replacement. 2/12/26 still haven't received the warranty replacement, have been dealing with customer support for that entire time and it's groundhog day over there. Repeat the process with no results.. they suck at keeping their word. Buy another pair of glasses and dobt buy from this company, terrible, terrible, decision.

12 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I finally lost my sunglasses

I finally lost my sunglasses. I went back after 3 or 4 years to act on the “lifetime replacement policy” only to find out they cancelled it. Not sure how you cancel something like a “lifetime policy. Shady indeed……

29 de janeiro de 2026
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey there! So sorry about your shades, shoot me an email at jacobb@shadyrays.com and I will make sure we get your replacement handled for you!

Avaliado com 1 de um total de 5 estrelas

Liars

When I purchased sunglasses from Shady Rays it was said in writing that I had a lifetime replacement policy. 5 years later I finally need to make a claim and they say my 2 year period has expired. They are liars and cheats and I will never do business with them again.

28 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I have bought 2 different styles of Shady Rays. Unfortunately, my favorite pair broke while ice fishing and it was own fault. I received my replacement pair incredibly fast without any questions asked and they shipped them for free. Not only are these sunglasses great quality, the customer service is outstanding!

31 de dezembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I was psyched to buy my first pair of…

I was psyched to buy my first pair of shady rays until I recieved the glasses. The packaging is fine and the frames are decent as well but not the lens. There is no crispness and clarity like other glasses I own, they seem cloudy which was really a big disappointment.

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bought it on special and it wasn't what…

Bought it on special and it wasn't what I wanted, would only exchange at the retail price and it took 2 months of bitching to get that done. Now the incessant emails and text can't be stopped. They will rip you off. I took the screwing but now they won't shut up with the adds. There is no place to opt-out of this crap. Their customer severce is in a deep underground well some where with very limited understanding of your problems. They Suck

20 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad customer service

I went to the Store located at the Oxmore Mall found a pair that looked and fit good, the sign had them at $132.00 and the Black Friday 50% off. Well at check out I was informed the price was off by $10.00 because I picked the blue lenses. He also apologized and said that the sign does not say that but they are $10.00 more. What a ripe off. Then I contacted the company office and they told me the same thing even when the sign does not mention a price difference. No customer service at all

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shady Rays will have my business as…

Shady Rays will have my business as long as I need more sunglasses! Their customer service in on point, timely and I spoke to an actual person. They also have one of the best return policies I can remember dealing with. Great company!

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shady Rays Love them!!

Originally, I found them on Facebook and thought I would give them a try. Thinking they would be a cheap product, I couldn't have been more wrong. I love the glasses more than any others I have owned.

10 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dnt waste your money

I ordered 2 pair of sunglasses and they only sent one pair with a crappy hard case and won't refund my money or ship the pair owed to me. So unsatisfied and disappointed. The pair they sent wasn't worth the $59 on top of the extra I paid for the second pair.

27 de setembro de 2025
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey Tina! I'm sorry to hear you are disappointed with your purchase. I did look over your most recent order, order #6874906 and it does appear only one pair of Signature Series Black Glacier Readers (+2.0 strength) for $59 and one hard case for $10 were purchased, there was not a second pair of sunglasses purchased on that order. I apologize for any confusion! You are welcome to return the items for a full refund if you are still unhappy with your purchase. To get started, please visit returns.shadyrays.com and enter your order number along with your shipping zip code. From there, you can select the item(s) you'd like to return and choose whether you'd like to shop for an alternate pair or request a refund.
If you have any questions or need assistance at any point, please don’t hesitate to contact us. We’re here to help!

Avaliado com 5 de um total de 5 estrelas

Quality Products / Exceptional Customer Service

Shady Rays not only has high quality products, but they also have exceptional customer service. I have been highly satsifed with my purchases and beyond pleased with the response time, professionalism, knowledge, and handling of any inquiries I have had from a customer service perspective. I highly recommend this company!

16 de setembro de 2025
Avaliação não solicitada

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