Heavenly Sleep Avaliações 

188
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Initially I had issues as the delivery missed the shipping so was coming 5 days later..when it arrived the wrong colour had been shipped so was offered the alternative colour and a free leather footst... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good service but it's made in China looked like it was American quality was mediocre for the money I spent but that's ok it has the king of kings on it just the picture and the actual product don't ex... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really pleased with my new sofa and chair. Very helpful from viewing through to ordering and delivery bought monday delivered on Friday. Kept updated through to delivery. Set up by two lovely friendly... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service Delivery as planned Couch is superb quality So happy with my purchase Would highly recommend this company

Detalhes da empresa

  1. Fabricante de Móveis
  2. Loja de Camas
  3. Loja de colchões
  4. Loja de sofás

Escrito pela empresa

Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

188 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(188)

93 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

I bought a bed from Heavenly sleep. The bed is beautiful and service was excellent I picked my mattress which is so comfy. They brought my bed,set it up and took my old bed away.
Thank you Bash and the team great customer service 👍

14 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a lovely company

Amazing top of the range quality ordered a Valerie technology fabric corner looks beautiful and delivery driver was amazing and very helpful.

27 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered Hanson corner sofa and match8ng…

Ordered Hanson corner sofa and matching footstool on 28th March 2025, from start to now ,no deliver date, very poor customer services , company has not contacted me once since I placed the order to update me of any delays, and when called very uncaring and blaming others for their poor communications, over a month later I have been given 2 different delivery dates and still not recieved my sofas, now told delivery out if their control possibly 1st week in may 2025, so have requested a refund,which could take up to 30 days. (A lot of messing around) just hope I recieve it, wouldn't have minded if delivery dates was long but on ordering stated that sofa was in stock for express delivery and still states in stock on their website

28 de março de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Hello Carol, I am sorry for your experience but unfortunately the ships were delayed, the dates we were given we went by and give to you. The shipping is completely out of our control, we offered you alternative colours for the same sofa and also offered alternative sofas to you all of which you declined, we offered you a free footstool worth £200 and we also got your free assembly worth £80 for the inconvenience caused to you which you accepted. The shipping company was closed for the Easter break which put our date back 1 week, the sofa is coming in next week but you cannot wait which is understandable. I am sorry for all this trouble that you had.

Avaliado com 5 de um total de 5 estrelas

Got a lovely sofa

Got a lovely sofa, excellent quality and excellent service, the girl that served me was absolutely lovely

18 de abril de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thankyou so much for your lovely feedback :)

Avaliado com 5 de um total de 5 estrelas

So much beautiful stock

In love with with my new sofa!! Definitely recommend this company. Quick delivery and very reasonably priced! Girl in showroom so helpful (thanks for helping me choose my perfect sofa) ❤️ will be returning for a new bed asap!

4 de abril de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thankyou so much for your lovely feedback :)

Avaliado com 5 de um total de 5 estrelas

I would 100% recommend this company for…

I would 100% recommend this company for high quality bed and furniture. The process was extremely easy and customer service was 10/10 could not fault it at all. Everyone was very professional and helpful especially Faisal in particular, he went out of his way to show me different furniture that would suit my home style the best .

15 de abril de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thankyou so much for your lovely feedback :)

Avaliado com 5 de um total de 5 estrelas

Ordered the axel 3 and 2 amazing…

Ordered the axel 3 and 2 amazing quality fast delivery and amazing staff. Highly recommended.

3 de abril de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thankyou so much for your lovely feedback :)

Avaliado com 1 de um total de 5 estrelas

Do not trust this company

Do not trust this company

Ordered a 3 seater sofa last week of march online that said it was in stock and recieved a phone call the next day saying it was definitely in stock but they couldn't deliver it until the 12th of April (no problem), recieved a call today 9th April saying the sofas not due in stock for 2 more weeks. Absolutely fed up with companies taking money and being dishonest to customers. And still on website today saying In stock. Unbelievable! .

Thanks for your response you obviously didn't read my review properly, you stated the sofa was in stock ready for delivery and not in Some port somewhere, as for the refund its not in my account and also the promised phone call from a Manager was never recieved. I stand by my honest review.

Hanson dark grey sofa 3 seater still saying In stock at 12.11pm 11th April 25

9 de abril de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Hi Fi, we are sorry for the inconvenience caused, as explained before the shipping date has moved numerous times according to some issues at the Belgium port which in turn is causing delays for us. Unfortunately this is completely out of our control and as far as companies taking money and being dishonest to customers that is definitely not us as you can see from our numerous 5 star reviews, if any customer is unhappy with the unexpected delay and has already paid they will be entitled to a full refund upon request the same way you have been refunded. Again we apologise for any inconvenience caused to yourself.

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. From the lovely lady who called and kept me updated on everything to the two amazing delivery team who took away my old sofas and set up the new corner sofa such lovely men they cleaned up after themselves and left everything neat and tidy. I would highly recommend Heavenly Sleep

29 de março de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thankyou so much :)

Avaliado com 5 de um total de 5 estrelas

Top service

Excellent service right to ur door quality furniture their staff are friendly and easy to speak to you would 💯 recommend will definitely be back

26 de março de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thankyou so much :)

Avaliado com 5 de um total de 5 estrelas

The service from order to delivery was…

The service from order to delivery was so smooth.

I bought a 3 2 1 roma of heavenly sleep and was delighted from start to finish. Excellent customer service top quality goods.

21 de março de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thankyou so much :)

Avaliado com 5 de um total de 5 estrelas

Extremely easy to deal with

Extremely easy to deal with, delivered when they said they would. The two delivery guys where professional and assembled the sofa very quickly. Would not hesitate to use this company again?

14 de março de 2025
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thankyou so much :)

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