Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete la... Ver mais
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Veja o que dizem as avaliações
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Ver mais
A empresa respondeu
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found... Ver mais
I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Informações de contato
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
1 mil avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Transfer of tickets
Althoughed me too transfer my tickets from an event that I was able to attend to another event, it was very quickly and easy.
20 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are pleased to hear that we were able to help you transfer your tickets from an event you were unable to attend to another one, and that the process was quick and easy. Providing flexible and efficient support wherever possible is important to us, so it is great to know this worked smoothly for you.
The whole day was excellent
The whole day was excellent. The Silverstone team were all great and my driver Jarrod was fantastic and made the whole day memerable
18 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your review. We are delighted to hear that you had an excellent day with Silverstone Drive and that the whole experience was so enjoyable. It is great to know that our team helped make the day special, and we are especially pleased to hear your kind words about Jarrod, he will be thrilled to know he made your experience so memorable.
Thank you again for taking the time to share your feedback, and we hope to welcome you back for another unforgettable experience in the future.
No refund or credit for 2027
I asked for a refund or even use for 2027 as something totally unexpected came up, I wasn’t able to do either, I only rated it poor due to the outcome wasn’t what I wanted. However I was communicated to in good time and to be fair it does state this in the terms and conditions, plus I never purchased any form of cover, so whilst I didn’t get the result it wasn’t actually anything they did wrong other than be more flexible
20 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your experience and for your honest review. We are sorry to hear that unexpected circumstances meant you were unable to go ahead with your booking, we completely understand how frustrating that can be.
We appreciate your recognition that our team communicated with you promptly and that the outcome was in line with the terms and conditions agreed at the time of booking. As you have noted, without additional cover in place, we are unfortunately unable to provide flexibility for refunds or deferrals.
Thank you again for your understanding and for taking a balanced view of the situation, even though the result was not what you had hoped for. We do hope to have the opportunity to welcome you in the future.
Great fast support
I contacted the support team and had a very useful and quick convo with Lucy. She was super helpful and to the point with exactly what I needed. Very grateful!
20 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your great review. We are delighted to hear that you received fast and helpful support from our team. Lucy will be thrilled to know that she was able to provide exactly what you needed in a clear and efficient way.
We really appreciate you taking the time to share your experience, and if you need any further support, we are always happy to help.
I’m a chauffeur and needed some help …
I’m a chauffeur and needed some help with where to drop my boss on Grand Prix Sunday as he’s having a knee operation earlier in the week. Val and Lianne have managed to sort my issue, brilliant service. 👏👍
18 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that Val and Lianne were able to help sort out the drop‑off arrangements for Grand Prix Sunday, especially with the added considerations around mobility after surgery. Ensuring smooth and accessible arrangements for all our visitors is incredibly important to us.
We will be sure to pass on your kind feedback to both Val and Lianne, they will be delighted to hear it. If you need any further assistance as the event approaches, please do not hesitate to get in touch.
I connected the silverstone customer…
I connected the silverstone customer contact team to ask if I could re arrange my F1 driving experience due to a death in the family and they were able to acccomdate my date change very easily and quickly!
15 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your experience. We are very sorry to hear about your loss and appreciate you reaching out to us during what must have been a difficult time.
We are glad our Customer Contact team were able to accommodate your request and make rearranging your driving experience quick and straightforward. Providing understanding, flexible, and supportive service when it matters most is extremely important to us.
Thank you again for your kind feedback, and please do not hesitate to get in touch if we can help with anything further.
Very friendly and quick to respond
Very friendly and quick to respond
13 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that you found our team very friendly and quick to respond. Providing prompt and welcoming support is important to us, so it is great to know we made a positive impression.
Great communication and great staff…
Great communication and great staff shout out to sue in the accessibility team 😊
16 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your great review. We are really pleased to hear that you experienced clear communication and excellent support from our team. A special thank you for the shout‑out to Sue in our Accessibility team, she will be delighted to know her help made such a positive difference.
If you need any further assistance, we are always happy to help.
I'll try to keep this short!.....
I'll try to keep this short!.....
We went to the VSCC Spring Start meeting on 11th April, the BRDC stand that we always use for viewing was closed for refurbishment NO MENTION OF THIS ON THE WEBSITE when I booked the tickets, the only stand open for viewing is quite a distance from the pit area, is open to the elements and is NOT suitable in any way for people who are not too good on their feet.
Result...there is nowhere currently to get a decent view of the track if you are disabled or unable to walk very far.
We drove 90 mls to get there and 90 mls back, wasted money on tickets, and ended up going home at 2pm because we couldn't get a view of the circuit, needless to say Silverstone quite honestly couldn't care less.
Don't bother going unless you know for a fact that the BRDC stand is open.
11 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your feedback. We are genuinely sorry that your visit did not meet your expectations and that you chose to leave early. However, we do feel it is important to clarify a few points, as the suggestion that Silverstone 'couldn’t care less' or that accessible guests are left without suitable viewing options is not accurate.
Silverstone has four permanent accessible viewing areas available for all events, with additional accessible areas opened for larger meetings. These viewing areas are positioned around the circuit to offer varied perspectives, not solely within grandstands. While we appreciate that the temporary closure of the BRDC Stand due to refurbishment was disappointing, this is something that is unfortunately necessary from time to time, its closure does not mean accessible viewing is unavailable across the venue.
In addition, we offer accessible buggy transport to assist guests who inform us of mobility needs and a dedicated accessibility team on site to support guests throughout the day.
We fully understand the frustration of travelling a long distance and feeling disappointed, but we respectfully disagree with the assertion that there is 'nowhere currently to get a decent view' for any visitor. Thousands of guests with accessibility needs attend our events each year and are successfully supported using the facilities and services available.
We hope this clarifies the situation and reassures you that accessibility remains a priority for us at all events.
Val is a credit to Silverstone
Val was super helpful, polite and understanding. She went above and beyond and clarified and helped me answering all my questions. Her customer service is beyond exceptional! Thank you Val :)
16 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your wonderful review. We are absolutely delighted to hear about your experience with Val. Being helpful, understanding, and going above and beyond for our customers is exactly what we strive for, and it is fantastic to know Val delivered such exceptional service.
She will be thrilled to receive your kind words. Thank you again for taking the time to share your feedback, and please do not hesitate to get in touch if you need any further assistance.
Speedy reply
really quick , kind and detailed reply to my enquiry. thanks
16 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are delighted to hear that you received such a quick, kind, and detailed response to your enquiry. Providing prompt and helpful support is really important to us, so we are glad we could assist. Thank you again for taking the time to share your feedback.
Discussions with the accessibility team…
Discussions with the accessibility team were excellent. They replied promptly and answered any questions I had.
12 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are delighted to hear that your discussions with our Accessibility team were so positive. Providing prompt, clear, and supportive responses is extremely important to us, and it is great to know all of your questions were answered effectively.
Many thanks for the answers to my…
Many thanks for the answers to my questions prompt reply very much appreciated
15 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you very much for your kind feedback. We are delighted to hear that your questions were answered promptly and that our response was helpful. It is always a pleasure to assist, and we really appreciate you taking the time to let us know.
Excellent service
Quick accurate and helpful reply to my enquiry.
13 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that your enquiry was handled quickly, accurately, and helpfully. Providing clear and efficient support is a priority for us, so it is great to know we met your expectations.
PA scheme
I applied for the PA scheme for my husband the procedure was easy to follow and the application actioned within hours
13 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that you found the PA scheme application process easy to follow and that it was actioned so quickly. Making our accessibility processes clear and efficient is extremely important to us, so it is great to know we delivered on that for you and your husband.
It's a great kart track but watch out for track limits
It's a great kart track and the long races are good value BUT a warning about the briefing. They did not appear to make any reference to track limits, and then proceeded to black flag several of the front runners for using a flat kerb at T1, including my son who was black-flagged from the lead of the race without (that I saw) any prior warnings. Losing a whole lap meant little chance of recovery for those that were caught by it. A cone then went out, which advantaged everyone who had not been brought in already.
Not a serious, serious race of course. But don't enforce things that the drivers aren't clear about. Lots of the flat kerbs were apparently ok - or was that just because race control could only see the nearest one?
11 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share such detailed feedback, we really appreciate it. We are pleased to hear that you enjoyed the karting circuit and found the longer races good value, but we are sorry to learn that the enforcement of track limits during your session caused frustration.
You are absolutely right that clear and consistent communication is essential, particularly around track limits and race control procedures. Your comments about the briefing and the impact this had on the race outcome have been noted, and we will be reviewing this with the karting team to ensure expectations are clearly explained to all drivers before sessions begin. We will also look at how warnings and enforcement are applied to ensure they feel fair and transparent.
Thank you again for raising this, feedback like yours helps us refine and improve the overall experience. We hope to welcome you and your son back in the future for an even better race experience.
Contacted Silverstone about…accessibility
Contacted Silverstone about accessibility to F1 and they were so helpful they answered all my questions promptly would definitely use them again
11 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that our team was able to help with your accessibility questions for F1 and that all your enquiries were answered promptly. Making sure our guests feel informed and supported, especially when it comes to accessibility, is extremely important to us.
We truly appreciate your kind words and would be very happy to assist you again in the future. If you have any further questions as your visit approaches, please do not hesitate to get in touch.
Broken telemetry
I was really excited to try the new karting track for an hour of racing.
Unfortunately, my kart (Kart 3) didn’t reliably register laps when crossing the timing line. As a result, several of my laps were recorded as taking multiple minutes (including one over 5 minutes), and the system shows me as being lapped 17 times, despite never leaving the track or stopping.
The timing suggests I was alternating between crawling round the track and setting the occasional miracle lap.
It’s a shame, as the experience itself was enjoyable, but the timing failure completely undermined the results, especially given the cost of the session.
I’d appreciate someone getting in touch to review the data from this race.
10 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your feedback regarding your recent karting session.
We are aware of the issue you have described with the timing system and understand how this would detract from the overall experience. If you would like this reviewed in more detail, please contact our Karting team through the Get In Touch page on our website, where they will be happy to discuss the session data with you further.
We appreciate you bringing this to our attention and hope to assist you directly.
I booked an open Laps session on 10th…
I booked an open Laps session on 10th April 2026.
It was a birthday present for myself, and looking forward to trying out the circuit.
I had an accident which damaged my legs, back and hands.
I couldn't walk back to pits as I could not put any pressure on my legs.
I was offered no onside medical assistance.
And no refund was offered
10 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for raising your concerns regarding your Karting session.
We can confirm that we have been in direct contact with you to discuss the incident and to understand the circumstances surrounding it. We take matters of customer safety and experience extremely seriously and are currently reviewing the details raised as part of our resolution process.
We appreciate you taking the time to engage with us and will continue working with you to bring this matter to a fair and appropriate conclusion.
Top class customer service.
Logged a request online, got a call soon after and Katie could not have been nicer and more helpful. Talked through what I wanted to do because of my mix up and she sorted it out without any problems at all. Top class customer service!!
10 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your fantastic review. We are delighted to hear that Katie was able to get in touch quickly and provide such helpful support. Taking the time to talk through your situation and resolve everything smoothly is exactly the level of service we strive to deliver. Katie will be thrilled to receive your kind words.
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