Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete la... Ver mais
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Veja o que dizem as avaliações
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Ver mais
A empresa respondeu
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found... Ver mais
I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Informações de contato
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
1 mil avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I sent an enquiry by email and received…
I sent an enquiry by email and received a response within an hour or so. My follow up questions were also answered promptly - very good customer services I have to say.
9 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your kind review. We are really pleased to hear that your enquiry was answered so quickly and that your follow‑up questions were handled promptly too. Providing efficient and helpful customer service is very important to us, so it is great to know we made a positive impression.
Silverstone karting was amazing
Silverstone karting was amazing. Definitely worth the wait. Both adult and child courses were so much fun. The beginner races had a mix of abilities. There were several experienced karters and one or two who were on there for the first time. This caused a couple of accidents.
I had travelled with my elderly parents and unfortunately there was nowhere for them to sit. The viewing gallery upstairs was standing room only.
The Box Box Pizza restaurant had good food. However, the service was pretty much non existent. You order using a QR code and they bring the food.
I had pre paid for the video for the beginner karting and it hadn’t worked. The counter staff were unable to support and I was told to contact customer services. So, I had left feeling very disappointed. However, after contacting customer services the recovery and contact was exceptional.
I’m assuming the issues we had with the Box Box Pizza, the seating and the video were possibly teething problems, as we went in the first few days of it being opened.
5 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share such a detailed review of your Silverstone Karting experience. We are delighted to hear that you enjoyed the karting itself and that both the adult and child sessions were great fun, it is especially nice to know that the beginner races provided an exciting experience across a mix of abilities.
We really appreciate your openness in highlighting the areas that did not quite meet expectations. As you rightly noted, these areas were still settling in during the first few days of opening, and feedback like yours is incredibly valuable in helping us refine and improve the overall experience. We are especially pleased to hear that our Customer Services team were able to provide exceptional follow‑up support, we will be sure to pass that feedback on.
Thank you again for your honest and thoughtful comments. We hope to welcome you back again in the future to show you an even more polished and comfortable experience.
Silverstone Parking
I was having difficulty booking parking at Silverstone so sent an email. I received an immediate response from Lucy who could not have been more helpful. All sorted!
7 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that Lucy was able to respond straight away and help resolve your parking booking issue so efficiently. Providing quick, clear, and helpful support is very important to us, and it is great to know everything was sorted smoothly.
Lucy will be delighted to receive your kind feedback. If you need any further assistance ahead of your visit, please do not hesitate to get in touch.
Great service booking a virgin track…
Great service booking a virgin track day although it’s a long process as the virgin experience was a gift silverstone came back straight away and made the process easier
6 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that you received great service when booking your Virgin track day. It is great to know our team were able to respond quickly and help make everything easier for you.
We really appreciate you taking the time to share your experience, and we hope you have an amazing time on track.
Customer is…no one, nothing for Silverstone! Money is everything…
Just cancelling the go kart sessions without any reason and ruining my daughter’s birthday present.
A shame!!!!
Is this Silverstone? If yes, NEXT!! 😡
3 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the disappointment caused, particularly as this was intended to be a birthday gift for your daughter. We completely understand how upsetting it is when plans are cancelled unexpectedly, especially on such an important occasion.
Occasionally, go‑karting sessions may need to be cancelled due to operational, safety, or unforeseen circumstances.
We understand that you have been in contact with our team regarding this, so please keep an eye out for their response as they look into the details and possible next steps for you.
Thank you again for taking the time to raise this with us.
Great Service
There is a problem with the bus service on GP weekend from Winslow train station which hasn’t opened. Lucy notified us of this and resolved the problem calmly, efficiently and with courtesy.
2 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really glad to hear that Lucy was able to notify you promptly about the bus service issue from Winslow train station and resolve it so efficiently. Keeping our guests informed and supported, especially during busy GP weekend planning, is extremely important to us.
Lucy will be delighted to hear your kind words. If there is anything else we can assist with as your visit approaches, please do not hesitate to get in touch.
excellent prompt service with no fuss
excellent prompt service with no fuss. top rated
1 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are delighted to hear that you received excellent, prompt service with no fuss. Providing a smooth and efficient experience is exactly what we aim for. We really appreciate your review.
Brilliant support from Sue
Patient ,attentive and very supportive that how I would describe my experience with Sue from  accessibility silverstone . Fabulous caring customer service made not only the whole booking seamless it made me feel valued and been able to do this task with her support has lifted my spirits and confidence.
Highly recommend
2 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for sharing such a heartfelt review. We are absolutely delighted to hear about your experience with Sue from our Accessibility team.
It means a great deal to us to know that Sue not only made the booking process seamless, but also helped you feel valued, confident, and supported, that is exactly the experience we strive to provide for all our guests, especially those accessing our accessibility services.
Your recommendation truly means a lot, and we will be sure to pass on your lovely feedback to Sue. If you ever need further support, we are always here to help.
Thank you again for taking the time to share your experience.
Incredibly helpful when asked about…
Incredibly helpful when asked about booking tickets to ELMS race and sorted things immediately. Highly recommended 👍
1 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are delighted to hear that our team were able to help with your ELMS ticket enquiry and get everything sorted for you so quickly. Providing clear, efficient support is really important to us, so it is great to know we delivered.
We truly appreciate the recommendation.
Efficient and professional/kind response
I have sent an email with my request and surprisingly received a replay next day. Person who contacted me- Lucy was polite, kind and very informative in her response. I was extremely surprised in positive manner, as well information given to me and encouragement to try apply for work experience via silverstone channels was accessible the same day. Which we utilise straight away. Thank you Lucy, you made a difference to my experience ☺️.
31 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that you received an efficient, kind, and professional response to your request. Lucy will be thrilled to know that her support made such a positive difference to your experience.
It is wonderful to hear that the information and encouragement she provided helped you access the work experience application channels so quickly, and that you were able to make use of them straight away.
Thank you again for your kind words.
Web site is really bwell done Katie thank youe as thanks to…
Web site is really be as thanks to Katie I managed to sort it. YOUR PARKING CHARGES ARE TOTALLY UNBELIEVABLE AND STUPID. ROLL ON DODDINGTON
31 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your feedback. We are really pleased to hear that Katie was able to help you navigate the website, she will be glad to know her support made a difference.
We are sorry to hear about your frustration regarding parking charges. We understand that costs can feel high, and we continuously review our pricing to ensure it reflects the services, staffing, and facilities required to manage such a large‑scale event safely and efficiently.
I have contacted silverstone many times…
I have contacted silverstone many times about my trip to the f1 this year, I am disabled and have had many questions about my visit, each time I have spoken to Katie and on every occasion she has gone over and beyond to help me out, she is an asset to your company, if I have any further questions I know it will be a pleasant experience.
20 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for taking the time to share your experience. We are truly delighted to hear how well Katie has supported you throughout your preparations for this year’s Formula 1 trip. Ensuring that all our guests, especially those with additional accessibility needs, feel confident, informed, and fully supported is incredibly important to us.
Katie will be thrilled to read your kind words. It is wonderful to know she has consistently provided you with clear, helpful, and reassuring guidance.
Thank you again, and we look forward to welcoming you to Silverstone.
Very fast and helpful responses.
Very fast and helpful responses.
30 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that you found our responses fast and helpful. Providing quick and supportive service is important to us, and it is great to know we delivered.
McLaren experience!
McLaren experience!
8 laps with Sid round Silverstone, absolutely astounding!!!
28 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
We are thrilled to hear you enjoyed your McLaren Experience here at Silverstone. It is wonderful to know the McLaren and the circuit left such an astounding impression. We hope to welcome you back soon.
Website tricky to navigate but…
Website tricky to navigate but responded to email within 24 hours. Only time will tell if the info was correct!
28 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
We are pleased that our team was able to respond to your email quickly. We aim to provide clear and accurate information every time, and we hope the details we provided prove helpful. If anything seems unclear or you need further clarification, please do not hesitate to reach out.
Ridiculous customer service
Ridiculous customer service.
Can’t get hold of anyone on the phone, don’t no what my options are, received an experience and want to bring my son but have no idea what my options are. Asked to give feedback whilst receiving no support.
27 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have experienced while trying to reach us. To clarify, we do not operate an incoming phoneline, but our team is fully contactable through our social media chat channels or through the Get in Touch button on our website. These are the fastest and most direct ways to reach the correct department for assistance.
Our team is more than happy to guide you through what is available and ensure you have all the details you need.
We apologise that you have felt unsupported so far. That is certainly not the experience we aim to provide, and we appreciate you bringing this to our attention. Please reach out through one of the channels above, and we will do everything we can to assist you promptly.
I had a query which I sent by email and…
I had a query which I sent by email and they couldn’t have been more efficient in sorting me out
22 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to leave a review. We are really pleased to hear that our team were able to help and that your query was sorted so efficiently. Providing quick, clear support is a priority for us, so it is great to know we hit the mark.
One word for my experience - EXTRAORDINARY
If I could give Silverstone more than 5 stars, I would.
A huge thank you to Phoebe, who supported me from start to finish. I knew I wanted to experience the British GP for a special occasion with my family, but I had no idea what to book, where to stay, or how to balance everyone’s different needs.
Phoebe was incredibly patient and friendly. It took me 3 months to make the decision! She took the time to really understand what I was looking for, clearly explained the hospitality options, camping choices, and new offerings, and helped me shape the right experience for us. She liaised closely with the camping team who were super responsive too.
What I appreciated most was that I never felt under pressure to make a decision. I felt reassured throughout that I was making the right choice, and there was no sense of being aggressively “upsold” like you sometimes get elsewhere.
The booking process was seamless, and the communication since has been excellent and made it so easy to share everything with my family and get everyone excited.
We can’t wait! Thank you!
9 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for sharing such an extraordinary review. We are absolutely delighted to hear about your experience.
Phoebe will be thrilled to read your kind words. It is wonderful to hear how she helped you navigate all the options to create the perfect British GP experience for your family. We are also glad the camping team were able to support the process so smoothly.
We are happy to hear that the booking journey felt seamless and that the communication since has helped build excitement for such a special occasion.
We cannot wait to welcome you and your family to Silverstone for an unforgettable weekend.
Needed help and advice from customer…
Needed help and advice from customer service they were very helpful with my enquiries and very friendly
25 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your review. We are really glad to hear that our customer service team were able to help with your enquiries and that you found them friendly and supportive.
Had an issue with my online booking
Had an issue with my online booking - but Val responded to my on line enquiry straightaway and was brilliant
Resolved in a day
Thank you !
23 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are so glad to hear that Val was able to step in quickly and resolve the issue with your booking. Providing fast and brilliant support is exactly what we aim for, and it is great to know everything was sorted within a day.
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