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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

eSIM was supposed to automatically connect but didn’t. The process of activation was more difficult than I expected. If I didn’t have wifi, I would not have been able to troubleshoot. Once finally con... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Simify has been a fantastic product I’ve used around five eSIMs across multiple countries and have never had an issue. At one point I thought it would be helpful to receive a daily email showing my da... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We bought four esims for our trip to Japan. Unfortunately two of our mobile phones were not compatible. The service in Japan was excellent. We downloaded the esims at home before leaving and when we a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I found it easy to choose, select and purchase an eSim plan. Although familiar with eSims, I found the instructions to load clear and accurate. When I arrived in UK/EU, I used the free hotel WiFi to a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de telecomunicação

Escrito pela empresa

Simify - Travel eSIMs made simple Stay connected wherever you go with Simify. We make it easy for travellers to ditch roaming fees and get fast, reliable data in over 150 countries - including Europe, Asia, the Americas, and more. Trusted by over 500,000 travellers, Simify eSIMs are easy to activate and come with real human support when you need it most. Our mission is simple: make travel feel effortless by keeping you connected every step of the way.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Couldn’t be easier

eSIMs have always caused me grief when it comes to activation. Not this one. I followed the instructions and it worked straight off!

27 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

This is what we love to hear! Appreciate the review, Scott 🙌✈️⭐

Avaliado com 5 de um total de 5 estrelas

So far so good

So far so good!
I’m not travelling as yet but needed some tech help as I’m not tech savvy and have an older phone.
Lois helped me troubleshoot so hopefully when we get away it will all go smoothly.
Thank you.

27 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Reach out if you have any issues when you land Liz! ✈️ Glad Lois could help with your older phone 🙌📶

Avaliado com 5 de um total de 5 estrelas

Good value for money

Good value for money, had a problem with first connection but was quickly solved with their help. Great signal 5g most of the time in Malaysia, Will definitely purchase again when we travel to Europe later in the year.

26 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Look forward to travelling together again Dave! ✈️😎🙌

Avaliado com 3 de um total de 5 estrelas

Purchased two plans for Vietnam and…

Purchased two plans for Vietnam and Cambodia and only one would work(could not get the second one to work at all would not activate) the other worked well while in Vietnam but did not work in Cambodia. Tried on three occasions to contact support but had no reply. Unfortunately I would not use them again

16 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Hi Kerrie, thank you for your review. If you could please reach out on hello@simify.com we can absolutely look into this for you.

Avaliado com 5 de um total de 5 estrelas

Connects instantly when crossing European borders

Easy to access fast, reliable WiFi that connects instantly when crossing European borders

27 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

So glad to hear it kept you connect seamlessly across borders 🙌 Thanks for sharing your experience, Marg ✈️📶

Avaliado com 5 de um total de 5 estrelas

Omg this is the easiest e sim I have…

Omg this is the easiest e sim I have ever used in my life. Wish i had found earlier

26 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Better late than never! Making thinks easy and stress-free is what we're all about. Thanks Louise 🙌⭐

Avaliado com 5 de um total de 5 estrelas

Great esims

Have used you three times hor different countries. Esims are very easy to install and use
I am very happy and will yous again. I am in china and can't get a esim here . So used wifi with my email program and was so easy to get on email. Thanks

27 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Thanks for continuing to choose us! 🫶 Looking forward to the next trip together ✈️🙌

Avaliado com 4 de um total de 5 estrelas

I made a couple of mistakes applying…

I made a couple of mistakes applying for the eSIM. It wasn’t very intuitive to navigate for me. However I got help needed to correct my mistakes. Friendly efficient help was appreciated.

27 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Thanks so much for your feedback. Glad our team could help get it sorted quickly for you. Cheers Greg 📶☺️⭐

Avaliado com 5 de um total de 5 estrelas

Overall really good!

The eSIM was easy to install, all the instructions were given to you, and for the price it’s such a steal. Not to mention, the customer support was excellent!! I had accidentally purchased the wrong eSIM and they had cancelled and refunded me so quick!

27 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

This review is overall really good! Glad our stellar customer support team could help. Thanks Meena 🙌⭐

Avaliado com 5 de um total de 5 estrelas

Reliable quality service here in Spain…

Reliable quality service here in Spain so far. Having the ability to access google maps, WhatsApp, anywhere in Madrid has been fantastic and reassuring.

26 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

So glad you've had smooth service in Spain! Thanks for the review, Neil ☺️📶

Avaliado com 5 de um total de 5 estrelas

I have not used the product yet

I have not used the product yet, but being a digital dinosaur I really appreciated the prompt and friendly help from customer service when it came to installing the eSim.
Michael

27 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

From digital dinosaur to tech legend by the sounds of it Michael! Glad our customer service team could help. Reach out if you have any issues at all when you land 🦖🙌⭐

Avaliado com 5 de um total de 5 estrelas

Seamless

It was easy to enable and use and seamless.

14 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Love that for you, Tammy! Well, we love it for all of our customer's, but stoked for you 🙌 Thanks for the review!

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service. I had myself tied in knots with my iPhone and received excellent online support while travelling. Couldn’t recommend Simify highly enough.

26 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Thank you for the review and so glad we were on hand to untie you 🪢

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

Excellent customer service!
Haven’t used the eSIMs yet, but had a query after purchasing. Lois helped quickly and succinctly via the app chat function. And helped with exhibiting the super user friendly app.
Essentially I purchased four eSIMs for myself and my travel party. Rather than going through the sharing a QR code business, the app allows you to share the eSIMs through the app.
Once purchased, make sure all your friends/family have the app and know which email account they signed in under (Gmail for example). In your app, go into each eSIM you wish to send to a friend, and click ‘send to a friend’… put in their email address.
It marks that eSIM as shared with that friend, and your friend will receive the eSIM in their app.
From that point onwards, the eSIM installation is super quick and easy, each one installed using the app in less than 20 seconds.
Best eSIM user experience ever.
And what a bargain, great prices, best value like for like, and I’ve compared a few.
Hopefully the functionality of the data eSIM will be equally as good once we reach our destination, I’ve no reason to doubt it.

25 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

10/10 review right here, Sam! ⭐ You should explain how the "Send an eSIM to a friend" function works to all our customers 😅

Avaliado com 5 de um total de 5 estrelas

Off to a rough start

Off to a rough start, contacted support and got it sorted out quickly.

24 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Customer service coming to the rescue! 😎 Thanks for the review, Gaylene ⭐

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Simify’s customer service regardless of your location is fantastic. Landed in Japan and was having issues connecting and Kyle sorted out my settings via chat after sending through a few screenshots-he was so patient and knowledgeable!!

25 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

Kyle is star! ⭐ Glad you are up and running and enjoying beautiful Japan 👌Appreciate the review, Maree 😎

Avaliado com 4 de um total de 5 estrelas

Slight ambiguities

I am very happy with the product. The only thing I would suggest is completely unambiguous instructions for first time activations. A few times the terminology was not a clear match so it became “What is the closest option?” — and from that an anxious thought or two. The follow up emails were encouraging and helpful.

24 de março de 2026
Avaliação não solicitada
logotipo da Simify

Resposta de Simify

We appreciate the feedback and we will take it on board! 🙌 Love hearing you happy with the product! Thank you for the review, J.B! 😊

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