Simpler Law Avaliações 7.054

Very disappointing service. Myself and my husband are both on our 80s and wanted to put our LPAs in place along with updating our wills. Similar law contact me as I had previously made a will with them. One of Thier representative called and put our wishes in place. After this the customer service went down hill. The documents were received by post with stickers on where to sign, I appreciate many would be able to understand and would know how to complete and return the forms, We are in our 80s with poor health a company representative should have brought the forms back and completed what was required, as another company did with my Brother LPAs. They have since returned reprint of the forms which are NOT my signed original documents which they seem unable to locate!!!!!!! Please if you thinking of using these for LPAs please think again

Excellent service. Clear, concise and very helpful. Will is a credit to your company. Made a difficult conversation seem almost fun

He was very helpful and understood how i wanted to do my estate and was very good at his job

It was very informative, made me think about things I hadn't thought about and made me aware of what may happen in different situations. Shane was very helpful. He made me think outside the box. I was given lots of information.

Very explanatory,

Very helpful friendly and efficient

Was very sceptical about doing a will over the phone.however Sean was so calm and clear and it went perfectly. He explained the process simply and told me all the options.I was so glad I made the call that was on SHOP tv . 10/10 Great experience

This afternoon Will made sorting out making my husband’s and my will a pleasure. A relaxed and comfortable phone call lasting about an hour.
He was so patient, especially when we had to work out answers to his necessary questions, that I hadn’t already anticipated.
Although my husband sometimes has difficulty hearing what was being explained or said, Will realised that I tended to take the lead during the call.
I would definitely recommend Simpler Law to anyone needing to arrange their wills etc.
Thank you for a great experience.

Very pleasant and gave options . Didn’t feel pressured into buying

Great communication, rang when they said they would and on time, very friendly and clear with information.

Everything was excellent, and Shane was super good and professional in drawing up our will. Highly recommended.

Alex was very informative and was patient if l had to ask him to repeat or explain the question again , also if l got a bit emotional , he just talked me through it ! He’s a credit to your company! Everyone who l have dealt with including Joel who l spoke to at the beginning were very nice!

Friendly, officant service, all quiestions covered, recommend

We had a lovely gentleman called Gavin who helped us through the process. He explained it step by step in a very detailed and informative manner. We did not feel rushed or under pressure to accept what was being offered. It was our very first time to go through this journey (writing a will) and he made us feel totally at ease and comfortable. Gavin was knowledgeable, friendly and exceptional. Just waiting for our will to arrive.

Very nice lady, easy to talk to. Quick and efficient.

Everything explained in an easy manner
Staff polite
Staff listen to what you want

Very helpful and clear understanding given my the gentleman I cannot remember his name unfortunately but I know he was of Chinese origin think it was Michael but could be wrong but very helpful.

Spoke with Joe today, he was very knowledgeable and explained the processes very well. I would definitely recommend him and simpler Law.

Megan was friendly and clear with her introduction and very professional. She didn’t rush me and answered any questions I had.
I felt comfortable with her