SimplyCook Avaliações 

AVOID!!!!!

Boots offered me a free SimplyCook box, so I accepted it. SimplyCook then subscribed me to a paid plan without my clear knowledge or permission. A “free gift” should not secretly turn into a recurring subscription. Completely misleading and unacceptable.

My money was taken without my permission

I have enjoyed Simply Cook on and off for years, although when I opened my cupboard I realised I had over twenty boxes unopened. Clearly this has been poor management on my side. Hence delaying future orders. The subscription needs to be more flexible and the reason why the score is not higher is you have to open each box to find the expiry date. Please print this on the outside of small box as opening 20 boxes to find if I can use your product! Is messy. Love your Curry dishes.

Very reputable company. Great recipes and spices. Just buy ingredients. Easy to postpone when needed. Tend to cancel few months in summer and restart in autumn as this company is so easy to deal with and very accommodating Would definitely recommend

Tried a trial box. Read VERY carefully re repeated payments. Never recieved a confirmation email to confirm repeated payments, didnt recieve any information about creating an account, so thought I was safe to go ahead with the trial. Nope - got charged. Tried to go to my account to "manage my subscription", but i didnt make an account.. Tried to make one, you need a "code", was never sent a code and so on and so on.

Have attempted to email them, waiting on reply. I have asked them to provide evidence i ever authorised payment.

Free trial does not get sent if you cancel the subscription.

I ordered the free trial and to make sure I didn't forget to cancel if I didn't like it I cancelled premptively so I could just resubscribe.

They then cancelled the free trial and refunded the delivery fee.

I now cannot try the free trial as they stop me from signing up again.

I tried getting in touch with their customer service but it has been a week with no answer.

I ordered the sample box only 1 month later they taken £11.98 from my bank account I have emailed them because they don't have a phone number they sent a message back saying we will respond within 48hr no reply I sent 5 emails no response 5 days now nothing from them I tried to log in to my account no look it says we have sent you a code to my email nothing came through do not buy from simply cook

I emailed this company regarding an issue and it has been two days, but I still haven’t received a response. I even sent them a message via chat. Their response time is very poor and I’m very disappointed.

I've been using Simply Cook for years and I love them. Loads of variety, an easy to use app and the speedy response to emails is always great. And super helpful! The meals are all generally pretty easy and quick to cook. Tasty meals and a great price.

Simply cook offer lovely, delicious easy to prepare meals. They are highly responsive to any queries and questions and I’ve always had a positive experience with them. Great customer service. Would highly recommend

We have used SimplyCook for 8/9 years now and we absolutely love how tasty and simple the meals are. We particularly enjoy the teriyaki salmon donburi, crispy chilli beef, panneer spinach curry, miso cod donburi and moghul chicken curry. We could go on. One dish we do miss though is the west African peanut stew. I can see us using SimplyCook for years to come and look forward to any new recipes you are yet to bring out. Thank you

The food was OK and the online experience seemed pretty good. But I just hate the old school marketing ploy of trial offers that roll over into an automatic subscription. You can actually let people do a trial and then prompt them to sign up. It really wasn't made obvious, even if I'm sure there was some small print somewhere.

Good recipes, however was marketed to seem like Hello Fresh. Misleading, as they only send you "flavour pots" - thankfully I realised before payment! I had a £1.98 offer from Emma's Diary, which made it a reasonable purchase. However, it is astounding that they charge £11.98 as a standard! All you get is a recipe card and 3 "flavour pots" (better described as Mcdonalds ketchup packs) per meal.

Edit: Despite not signing up for this past the one discounted box, they have, without consent, put me on a subscription list. I was given 1 days notice to cancel, before they would have charged us £11.98 for a box we didn't order!

Really tasty easy to use recipes and ingredients that give you inspiration when you have no idea what to cook. Very responsive team when you need to pause or delay deliveries. Ideal for students to use at uni when I'm feeling generous about sharing my boxes. Would definitely recommend.

Lovely recipes so easy to make. Orders arrived on time.
Very helpful when I requested a break.

I won a 97 pence "pay postage-only" one off pack from SimplyCook after purchasing an applicance from a different retailler. However, a month later they have charged me £12 for their service even though I never signed up to any kind of subscription! This practice should be illegal - I never gave them consent to store my card details or to start a subscription. I will be attempting to get my money back for this fraudulent charge.

I’ve had Simoly Cook now for a lot of years and have several favourites dishes, so easy to make with minimal ingredients and I could never replicate the lovely sauces at home. Always excellent customer service too and nice touches such as complimentary boxes occasionally if your favourite recipes are being phased out etc

Have used Simply Cook for many years. They save me time deciding what to cook some nights, I love to cook fresh food, but do love that these pots save me time making my own sauces/rubs/seasonings from scratch. I must have tried the majority of recipes, all are tasty.
The recipes can be adapted to suit family needs/likes/dislikes and I can make a decent portion size, I find the subscriptions which include all the ingredients have tiny portions. Now my daughter is more adventurous with what she eats it would cost a fortune to buy those meals to feed 3, but with Simply Cook it's just a matter of adding a bit more meat, veg and carbs, and occasionally reducing the spice content for her....but adding more to the pot for me and my husband, once her portion has been plated up.
Have never had issues with pausing or delaying my subscription.

We got way out of step with our deliveries due to work and travel commitments and asked to pause our programme for a couple of months but not cancel. Simply Cook were simply brilliant and totally understood.

Look Fantastic were offering a £1.79 deal for Simply Cook which I purchased, needless to say it automatically signed me up for monthly deliveries at nearly £12 per month. That’s two months of payments before I realised what was happening. So, my advice? Don’t sign up for any “offers” on other websites.

I updated my delivery address in my account before placing my order, so I reasonably expected that address to be used. Despite this, my trial box was sent to a different address and I never received it.
When the delivery window passed, I contacted customer support, explained that my box hadn't arrived, and confirmed my correct delivery address. Rather than investigating where the parcel had gone or explaining why an incorrect address had been used, I later received an automated email asking whether I had enjoyed my order. There is also no telephone support, so there was no way to resolve the issue quickly.
As things stand today, the issue remains unresolved and I have cancelled my subscription because I have no confidence that future deliveries will reach me.
If SimplyCook investigates what happened, resolves the issue promptly and professionally, I will happily update this review to reflect that.