SimplyCook Avaliações 

13.081
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The meals that I've had all taste great! Its not something I can always afford or sometimes I can't be bothered to cook but the flexible subscription model makes it easy to manage/change when my bo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Cheeky company. They don’t send emails when you’re due a delivery, so I got sent an unwanted delivery with recipes I hadn’t chosen. It’s obviously intentional as they probably know nobody would pay £9... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Super company to deal with, very helpful when contacted via email, nothing is tolo much trouble for them to help with. Makes meal prep really easy, quick and so flexible to change ingredients, they're... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Simply Cook for many years now. I love the variety of meals, easy to order and they arrive quickly. You get the step by step quide to make the meals. They are all very simple to make and t... Ver mais

Detalhes da empresa

  1. Serviço de encomenda de comida online

Sobre SimplyCook

Escrito pela empresa




At SimplyCook, we want to get Britain cooking!

Even with our nation’s love of food, TV chefs, and recipe shows, most of us only cook 6 meals or less regularly. We’re here to change that, making cooking simple, hassle-free, and fun, so you can easily expand your repertoire.

😋 We love flavour! Our mission is to make your dinners taste amazing while keeping cooking easy..

We have a few ways to help solve "what’s for dinner"

🔥 Flavour Kits: Letterbox-friendly kits with inspiring recipes. Each kit contains everything you need to create 4 delicious, flavour-packed meals at home. Perfect if you already have ingredients and just want to add exciting flavours. → www.simplycook.com

🥕 All-In Recipe Boxes: Fresh ingredients plus our signature flavour kits delivered straight to your door. Ideal if you want a complete meal solution with no shopping required. → www.simplycookallin.com

🛒 Single Flavour Kits in Supermarkets – Pick up individual SimplyCook Flavour Kits in major UK supermarkets. Great for trying us out or adding extra inspiration to your weekly meals.

👋 We care about our customers. We’re a small team, and every review is read by someone on the team. If something isn’t right, we’ll put it right, plus we love hearing your feedback and suggestions.

Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

13 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(13.081)

444 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

It is a Great Help for Meals…

It is a Great Help for Meals Preparations.

26 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Claud,

Thank you so much for the 5* review. 🙌

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Makes cooking fun.

Easy recipes, only have to buy a few ingredients to make the meals.
All the meals come to under £5 (with the simply cook sauces). They’re really tasty and varied. Makes me understand cooking a bit more, what goes together etc.
Would recommend.

25 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Jennifer,

Thank you so much for the amazing review. Its lovely to hear!

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

I've been using these guys a good few…

I've been using these guys a good few years. The recipes and the service has been what has kept me using them. Thanks to you all

20 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Nick,

Thank you so much for taking the time to leave us a lovely 5* review!

Customer Happiness Team
hello@simplycook.com

Avaliado com 4 de um total de 5 estrelas

Excellent, Tasty Recipes

The recipes are excellent - I would say exceptionally so. I have been a subscriber for quite some time but take the occasional break etc. The only reason I did not give 5 out of 5 stars is because it has been a bit tricky trying to contact anyone. You have to make contact via email only. They are getting better! The response time is no longer 12 days and this time it was within 24 hours but, they are a big company now and I would have thought a phone option or perhaps a chat option would be available. Every single recipe we have tried/tested, has been lovely. We do often order one or two which we have had in the past but, we do like to try new and interesting additions on the list. There is a lot to choose from. This is much better and more suitable for our family than something which includes the actual food. We had too many disappointing experiences with other company food boxes. I nearly always keep items like chicken and prawns in freezer (we are not vegetarians!) but, their veggie dishes are also excellent. These little boxes have given me more inspiration, enthusiasm and a bit of excitement into cooking after years and years in the kitchen wondering what to make! One other thing worth mentioning is that we find their dishes classed as MEDIUM - spice - are actually quite hot. Perfectly ok for us but, perhaps a little too hot and spicy for young children. We tried one of our friends HOT dishes a few months ago and we were still feeling the heat the next day!

23 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Michael,

Thank you so much for your feedback and for taking the time to post this review. Spice is subjective but we recommend the Tone it down tips on the recipe cards if you prefer less heat in your meal.😃

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

I've paid for my stuff not had any of…

I've paid for my stuff not had any of it emailed been ignored is 4 days late now I dont even want it will never order off these again just taken my money and not been Intouch since

9 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Tanya,

Sorry to hear you haven’t heard back from us yet. We are working hard to respond to all emails as soon as possible.
I have requested more information here so we can look into your issue.

Customer Happiness Team
hello@simplycook.com

Avaliado com 2 de um total de 5 estrelas

Wrong impression…

Was under the impression all ingredients came in the boxes, this is what would save you time and money like other companies that provide the same service but was disappointed to find out it’s such flavouring/sauce pots which most people have in abundance at home anyway. So still have to go to the supermarket and purchase most of the ingredients. Not to say it was bad because they did taste nice and provide instructions but yet all this can be found online anyway.

18 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Max,

Sorry for the confusion regarding our product. We offer recipe boxes at simplycookallin.com

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Works perfectly for me…

Works perfectly for me! I get a recipe and the seasoning… and enjoy bringing together the suggested ingredients. Love it 👌🏻

16 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Andy,

Thank you so much for the lovely review! Happy to hear how much you have enjoyed the kits.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Customer service is fabulous and they reply within hours of your enquiry.
The menus are also amazing - I have never had one I have not liked. They are so tasty and make a great variation to meals. I use them when friends pop round as so quick and easy to make.

6 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Dani,

Thank you for the amazing 5* review. Happy to hear we were able to help you with your issue😊

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, professional and flexible with my subscription

3 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Alison,

Thank you for taking the time to leave this 5* review. 😃

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Wish I could give one star

Wish I could give one star, not only disgusting food but a rip off too.

1 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Ben,

Sorry to hear this, I have messaged you on here to find out more information to help resolve this with you.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Great products

Great products, customer service is fantastic

10 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Ross,

Thank you so much for taking the time to leave a lovely review!

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

I’ve been a loyal subscriber for years…

I’ve been a loyal subscriber for years and have always loved the convenience of Simply Cook. However, I’m increasingly frustrated by the lack of development in the vegan menu. With only about 12 vegan-suitable recipes that haven’t changed in years, the service has become stagnant for my dietary needs. I’ve reached out to support to ask for more variety, but as a long-term customer, I’m disappointed that there’s been no innovation in the plant-based range. I’m currently considering canceling my subscription unless I see a commitment to new, creative vegan options.

15 de junho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Lyndsey,

Thank you for taking the time to leave this review and sorry for the lack of vegan options. You can find out more about our vegan options here- https://help.simplycook.com/en/articles/17-are-your-kits-suitable-for-vegans and here- https://help.simplycook.com/en/articles/3-simplycook-vegan-product-definition

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Great if you still want to cook

If you don't mind cooking, but just want to make the whole thing more convenient, SimplyCook is great. It saves money and time buying and making the more uncommon ingredients. The customer service is also great, responsive, and generous. I ordered a box by accident and they refunded me without asking for it back. Thanks Mandy!

10 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Matt,

Thank you so much for taking the time to leave us a lovely 5* review! Happy to hear we were able to help you with your issue😊

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Great selection of meals

Great selection of meals - we have used SimplyCook for several years - our favourite is bang bang chicken, now made regularly by my teenagers!

10 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Gillian,

Thank you so much for the review. Happy to hear everyone is making and enjoying the Bang Bang Chicken!

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Simply Cook is just that

Simply Cook is just that. Easy to follow cooking cards, lovely ingredients in the three little pots in each pack, which makes the whole meal so tasty.

9 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Jackie,

Thank you for the great 5* review. So happy to hear that we've made mealtimes more easy and exciting.

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Offered a 'free reward' through sky…

Offered a 'free reward' through sky vip. Was informed upon completion of order that I now had a subscription billed every 2 weeks. These kind of tactics really annoy me. I will now as a result never use simply cook

9 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Liam,

We are so sorry you feel misled by our trial offer. This is an introductory offer to our subscription, however, if you feel our product is not for you, you are free to cancel your account at any time without further charge. You can do this within your 7 days trial period by dropping us an email at hello@simplycook.com

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Do not fall for the "just pay postage"…

Do not fall for the "just pay postage" trial. SimplyCook uses this as a deceptive tactic to get your card details and lock you into a subscription you do not want.
The box is definitely not worth the hassle. You are paying for a few pots of herbs, and you still have to do a full supermarket shop to get the actual food required for the recipes. It is a completely misleading business model relying on tricking customers. AVOID them entirely.

Edit Response to below: I also know how subscriptions work and it should be something you opt into not secretly opted into... it should be clear that this will be a subscription, it isn't made clear and it's a shady way to do business.
You're overcharging for herbs and spices that can be easily, and cheaply bought at any supermarket.
I will be doing a chargeback, as clearly people have been unsuccessful before getting refunds, not to worry I will get a full refund perks of credit cards ;)

8 de julho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

Thanks for your review and I'm really sorry to hear you feel this way. We explain on our website how the subscription works and you can cancel at any time. Our kits are made up of specially crafted stocks, spice blends, pastes & marinades. The blends are unique to each recipe and some pots contain up to 18 ingredients in often complex and concentrated pastes - making them full of flavour!

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Simply cook has turned my eating habits around

Many years ago I was hit with major depression and my diet and cooking went completely out of the window. I even gained a ton of weight. Some months ago I tried simply cooks free trial and fell in love. I'm in love with food and cooking again. I'm losing weight. I'm enjoying my food and feeling better for it. I have also had a damaged delivery and they couldn't do enough for me to rectify it. Great customer service and amazing tasting food. Thank you for turning my eating habits around. No more takeaways for me

29 de junho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Laura,

Thank you so much for the lovely review! It's great to hear how much you have enjoyed SimplyCook.😊

Customer Happiness Team
hello@simplycook.com

Avaliado com 4 de um total de 5 estrelas

I had used simply cook years ago and I…

I had used simply cook years ago and I found them very good made me love cooking and taking pride. The little cards they give for the ingredients are very handy. After a year of ordering I had to stop my subscription because Iife happens. Now 4 years later I am trying to get back into the kitchen and signed up for subscription again. It is exactly what it says simply cook and I love they got the tear off shopping list. Very handy. The reason I took 1 star away is the price of just spices the postage cause if I did weekly order it would cost over £40 for just spices and herbs, but i went for every 2 weeks for now. Thank you I know I will enjoy the food 😊

27 de junho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

hank you so much for your positive feedback and for taking the time to post this review.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

I had to contact SimplyCook to raise the issue of me receiving somebody else's delivery.

I had to contact SimplyCook to raise the issue of somebody elese's delivery arriving at my address. Amanda at SimplyCook responded immediately to deal with th issue, contacting both the intended receiver to check a delivery address and t me ton thank me and tell me to keep the box. Everything was done quickly and in a very positive and friendly manner.

22 de junho de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

Thank you very much for taking the time to leave a 5* review. Happy to hear we were able to help you with your issue😊

Customer Happiness Team
hello@simplycook.com

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