Website was easy to use, finding what we needed and ordering was a simple process. Communication was excellent and delivery was very quick. The product was too notch and at a good price.
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Veja o que dizem as avaliações
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Ver mais
Website is good. Purchase easy. Dispatch quick. Delivery is tortuous. If I'd known they rely on DX to deliver I would have purchased elsewhere. DX have been consistently terrible for 10 years. On e... Ver mais
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Informações de contato
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Reino Unido
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
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Great service
Exactly what I was looking for, at a good price and delivered in less than 24 hours.
Good website, quick dispatch, terrible delivery, great customer service
Website is good. Purchase easy. Dispatch quick. Delivery is tortuous. If I'd known they rely on DX to deliver I would have purchased elsewhere. DX have been consistently terrible for 10 years. On every occasion I've had the misfortune of receiving goods through them. My premium overnight delivery sat in their local depot 4 full days 2 working days before after more than an hour spent with customer service I managed to extract it.
Since the above review customer services got in touch with me to reimburse the delivery cost. They now say they will revise their delivery estimate based on my review. That's welcome. I've adjusted my rating to accommodate this.
Speedy delivery and very responsive…
Speedy delivery and very responsive customer service. The quality of the underlay is top notch and we're very happy with it! Will definitely recommend.
Good service and prompt delivery
Good service and prompt delivery. Carpet fitter impressed with product and ease of use!
I have not fully tried out the new underlay yet but first impressions of Plushwalk 12mm its excellent.
“Underlay! Underlay!”
The best price I could find for Plushwalk underlay and the only place that sold it in just the right size for the bedroom it was fitted in. Incredibly fast delivery service and arrived in good condition.
Great company
Great company
Very fast delivery
Not used the underlay as of yet but will update as soon as we do
But the company cannot fault
No number to call. Double charged for delivery costs.
No number to call. Emailed several times immediately to adjust the order to induce it on next day delivery. Added the second order without being able to contact anyone in the company.
Items arrived on the same delivery van but they won’t refund the second delivery charge, even though the order obviously came through in time for the first delivery, so only needed to charge me once.
Only write this as I’m now being bombarded with messages to give them a review.
Quality service
Bought some underlay from SimplyUnderlay after doing some research and I’m very pleased with the experience. The prices were competitive, the ordering process was straightforward, and the delivery was quick. Excellent service from start to finish and the product was exactly as described. Would definitely recommend and use again.
Delivery and product great
Received within a few days and great price
Was surprised just how quick the underlay arrived.
Order not received!!
Placed the order, got an email from EVRI that order is in the locker and when we opened the locker it was empty!! I have been chasing EVRI the last two days and also provided them with video evidence but no solution yet. I have also submitted a query online through your website requesting a refund / resolution but no response! Very disappointed with the service.
Great service
Really friendly , really pleased with the work completed . Would definitely recommend.
Unbelievable quick delivery
Unbelievable quick delivery, ie. in less than 24 hours after placing order. And that was with standard delivery. Recommended!
A carefully curated selection of…
A carefully curated selection of stylish and interesting products at sensible prices displayed via a very clear website.
Efficient communication, rapid delivery and good packaging.
The Simply Underlay brushed pale brass door strips look perfect with our pure wool Berber carpet and they are a huge improvement on the standard option provided by our carpet supplier. Our excellent carpet fitter was impressed!
No telephone contact to discuss
No telephone contact to discuss
Ordered goods on 9th April , did get it till the 14th April and I had to collect it myself. Not happy or satisfied with the service
Brilliant service and would highly…
Brilliant service and would highly recommend.
Easy website to navigate and order from. Fast email communication and updates for delivery. Our underlay came very quickly arrived a day before the advised timeframe.
My wife said the delivery man was also very good and polite.
Thank you Simply Underlay Team.
Clayton
Huge range to suit every combination.
Huge range to suit every combination of floor coverings, clear descriptions and advice and the threshold arrived quickly and well packed.
I’ve used before and will do again.
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