Website was easy to use, finding what we needed and ordering was a simple process. Communication was excellent and delivery was very quick. The product was too notch and at a good price.
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Veja o que dizem as avaliações
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Ver mais
Website is good. Purchase easy. Dispatch quick. Delivery is tortuous. If I'd known they rely on DX to deliver I would have purchased elsewhere. DX have been consistently terrible for 10 years. On e... Ver mais
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Informações de contato
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Reino Unido
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
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My underlay order came 3 days before…
My underlay order came 3 days before the expected delivery date.
Excellent service
Excellent service, need to review courier that you use. Product was as described. Thanks
Rant at delivery
I had a rant about my order the other day but I should have made it clear that my order and the communication from simply underlay was excellent as was the contact after my rant. The real problem was the delivery driver . The company are dealing with this now as they had no reason to think there would be any problems with items being delivered. A big shout out to Michelle from customer services who was quick and efficient at dealing with me. I’m sure the delivery company will be dealt with and I will definitely use this company again as their product is excellent.
You can improve by upgrading your…
You can improve by upgrading your delivery personnel. I opened my door this morning at 8am to discover my order in full view of the public . I have a large house and the back door is not visible to passers by so that is where it should have been left. In saying that my disabled husband and myself were at home all day and night. Whoever delivered did not attempt to ring the door bell or let us know they had delivered. The next complaint is he left the underlay on wet ground and the plastic covering was ripped to shreds meaning the underlay is now soaked through after being left outside all night.
Purchase and refund
I bought 4 rolls of Tredaire underlay at a fantastic price from Simply Underlay. Their shipment was very fast , I received my order 2 days earlier.
I bought too much underlay after getting advice from my local carpet shop. I contacted Customer Services,
Jamie was outstanding throughout ! His customer care was second to non ,he was polite, professional and responded with haste. My refund was processed the day the unused underlay was delivered. Thank you very much Jamie.Will definitely purchase from Simply Underlay again & also recommend friends and family.
Great service and price
Recommend
Thank-you. A telephone contact number for Simply Underlay would have been helpful, however e-mails were answered promptly and staff were both helpful and courteous. I have no hesitation in recommending Simply Underlay.
3 rolls of Duralay Timbercare…
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm.
Great product at a good price, supplied promptly by Jamie and the rest of the staff.
Can’t recommend them highly enough.
Highly recommend this company
Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and arrived by 8.30 the following morning. A shining example of customer service. 5 stars !
Great quality, fast delivery
Great quality underlay for our engineered flooring. Excellent next day delivery. Note that the rolls are very heavy, but once you’ve got them where you need to use them, they are easy to cut and fit.
Nearly 5 stars…..
Almost first class, easy ordering, keep well up to date and even arrived 2 days early. Would have been 5 stars but the delivery driver dumped the rolls of underlay at the front door in the rain and left. Didn’t even knock on the door…..
Good quality for the price
Easy to use and informative website. Ordering was simple and it arrived in a couple of days. The quality of the underlay I bought is good for the price.
Easy to order tracked speedy delivery…
Easy to order tracked speedy delivery and competitive prices.
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