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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I bought the SKG neck massager on a whim, and it turned out to be one of my best purchases. I spend long hours working on my laptop, and my neck is constantly stiff and sore. This massager actually pr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

They replaced a neck massager with charging issues. Kept in touch thru the investigation of the issue. Replaced within a short time. Best customer service

Avaliado com 1 de um total de 5 estrelas

Pour commencer, nous avons réservé avec carjet, nous nous retrouvons avec une société locale qui s’appelle SKG. Service lamentable ; Une personne qui joue aux échecs sur son téléphone et nous dema... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have sent 3 emails trying to get support or response to my product not working within a week or 2. Not only did tickets not receive any response, I am sent a email to review my experience. M... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de materiais para massagem
  2. Centro de Saúde e Beleza

Escrito pela empresa

Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

152 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 81% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(152)

31 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I purchased an SKG Smartwatch

I purchased an SKG Smartwatch, the advertisement made it look easy to operate and it was. I had a few questions about some of the functions, but was hesitant to send in inquires. I have bought many things on line and most with little after sales support. I sent in an inquiry and with in 2 days, I got a response. It was concise and easy to understand. I am very happy with this purchase and strongly recommend SKG to others.

15 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

What I ordered was not what I was…

What I ordered was not what I was expecting. I reached out to get a return address. They took close to 2 weeks to respond. I was able to return 2 neck massagers but they have only refunded me for 1. I have been reaching out to them over and over(for well over a month) with no response. BEWARE!!!

19 de janeiro de 2023
Avaliação não solicitada
logotipo da SKG

Resposta da SKG

Dear Lance,
We are so sorry for your encounter. But as you stated earlier that you only need to return one order, so we managed to refund you for the order you mentioned. After we checked and we have fefunded both orders to your account.
Wish you a nice day!
Sincerely,
SKG Support Team

Avaliado com 5 de um total de 5 estrelas

Great product

I received the product and so far it's great. Battery lasts long and my neck is finally relaxed 👍
Thanks also to Tony for his support!

29 de janeiro de 2023
Avaliado com 4 de um total de 5 estrelas

Pro V7

The purchase and delivery was easy. I like the product Pro V7 overall. My only complaint is my watch disconnects all the time from my phone even if my phone is near.

17 de janeiro de 2023
Avaliado com 4 de um total de 5 estrelas

Neck/shoulder massager

I received my product in a timely manner, the device itself is pretty quality, but I was a little disappointed with the packaging method.
Luckily the company is excellent in customer service and helped to resolve all my issues!

17 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

Thank you for the great help

The service was great and smooth, I had to take some pictures at night 😂 but that was fine. Thank you for this helpful support and I look forward to try many more devices.

28 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order was placed on 3 Jan

Order was placed on 3 Jan. yet to receive it even though I’ve paid for expedited delivery.

19 de janeiro de 2023
logotipo da SKG

Resposta da SKG

Dear Frank,
Thank you for sharing your feedback with us. We are so sorry that the shipping took longer time than we promised which did not meet your expectations. We are working diligently to improve our service and your feedback will come in hand whilehandying future changes. We also refunded you all the Express fees which are $20 to help you save money.
Our #1 priority is our customer satisfaction and if you have any other comments, please kindly let us know.
SKG Support team

Avaliado com 5 de um total de 5 estrelas

This product is a life saver

This product is a life saver! Love the response so prompt and answered my request beyond my satisfaction Thank you!!!

16 de janeiro de 2023
Avaliação não solicitada
logotipo da SKG

Resposta da SKG

Dear Nanet,
Thank you so much for sharing your experience with us.
We will work harder to offer the best products to our customers!
Wish you all the best!
SKG Team.

Avaliado com 5 de um total de 5 estrelas

Awesome item. Fast shipping

Fast shipping. Item exactly as described, even better. Love the migraine eye massager. Birds and water sounds, heat. Really nice. Good price.

23 de dezembro de 2022
logotipo da SKG

Resposta da SKG

Dear Patricia,
Thank you for your feedback. We are glad that you like SKG E3 Eye Massager!
Wish you a nice day!
Sincerely,
Tony.

Avaliado com 2 de um total de 5 estrelas

Horrible delivery

I older three bundle-sale , and they all come to different package and time; and one is different brand name of massage gun not from SKG 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ , and I still didn’t got my massage gun yet , it’s been almost 2 weeks ; I like the massage item ; but Don’t like the delivery customer service is horrible .

21 de novembro de 2022
Avaliado com 1 de um total de 5 estrelas

Return was very difficult

Return was very difficult, had to keep messaging in the online chats and email the support a few times in order to get a response. And at first the customer service didn’t want to process the refund, instead they wanted to issue a $50 dollar gift card (the product I bought was $79). After quite a few negotiations back and forth they finally agreed for full refund. It should not have been this difficult, especially since the webpage says there is a monet back guarantee.

23 de novembro de 2022
Avaliado com 4 de um total de 5 estrelas

skg Smart Watch

I got this watch for myself and I liked it so much that I bought one for my boyfriend's birthday. It is not a smart watch in the sense that you can answer phone calls on it but it does tell you who's calling so that you know if you want to pull out your phone and answer the call. It is fairly easy to download and understand the app so even seniors can use it easily. The only thing that is problematic is you constantly have to reconnect it to the app on the phone to get accurate phone readings on steps etc.

7 de novembro de 2022
Avaliado com 4 de um total de 5 estrelas

Relaxing

The product works well.
It definitely relaxes my neck muscles and helps my sinuses to actually drain that can cause me to have a headache.
It has several levels and functions which I’ve had to figure out.
It would be a better experience if there were actual real directions to follow.
The little pamphlet is hard to read as the font is minuscule and the directions are vague.
Other than that negative I’m enjoying the neck massager.

23 de novembro de 2022

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