I bought the SKG neck massager on a whim, and it turned out to be one of my best purchases. I spend long hours working on my laptop, and my neck is constantly stiff and sore. This massager actually pr... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
They replaced a neck massager with charging issues. Kept in touch thru the investigation of the issue. Replaced within a short time. Best customer service
Pour commencer, nous avons réservé avec carjet, nous nous retrouvons avec une société locale qui s’appelle SKG. Service lamentable ; Une personne qui joue aux échecs sur son téléphone et nous dema... Ver mais
I have sent 3 emails trying to get support or response to my product not working within a week or 2. Not only did tickets not receive any response, I am sent a email to review my experience. M... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.
Informações de contato
23555 Golden Springs Drive, 91765, Diamond Bar, Estados Unidos
- 6267245736
- support@skg.com
- skg.com
3,4
Bom
152 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
SKG company is a good company and best…
SKG company is a good company and best consumer services. Greatful and useful product.
17 de novembro de 2022
The watch is easy to use and tracks the…
The watch is easy to use and tracks the things I want to track.
5 de novembro de 2022
Good economical wrist health monitor
Received the fitness tracking watch very quickly. The watch is working as it it should. I purchased it basically, for swimming but do wear it regularly to monitor other functions, including sleep and other exercise activities.
19 de outubro de 2022
Resposta da SKG
Dear James,
Thanks for sharing your experience with us ! We are glad that you like V7 Smartwatch!
Have a good day!
Sincerely,
Tony.
Great support!
Great support. Fast response, resolve my issue at first time!
27 de outubro de 2022
Avaliação não solicitada
Resposta da SKG
Dear Kent,
Thanks for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
SKG Support Team.
SKG Smartwatch
The watch was just as described it was a fast and smooth transaction and the watch arrived in just a couple of days
11 de outubro de 2022
Resposta da SKG
Dear David,
Thank you for your wonderful review! We appreciate your valuable feedback on V7 SmartWatch! Please feel free to contact us at support@skg.com if you need any assistance!
Wish you all the best!
SKG Support Team.
Can’t turn of music so frustrating.
The massager feature is perfect why is there no app to actually control this thing? Also why can’t you turn the music off or down without pairing it to a phone?
14 de outubro de 2022
Resposta da SKG
Dear Zach,
We are so sorry for your encounter.
The Eye Massager did not come with an App to control it cause the device has only one-button operation. And when you wear the eye massager, it is hard to see the APP to control. Besides, the music if OFF when you use Sleep Mode. And you can also connect the eye massager to your phone via Bluetooth and play your own music .
SKG Support.
PAS RECU + PAS DE RÉPONSE A MES COURRIELS
PAS RECU + PAS DE RÉPONSE A MES COURRIELS !
13 de outubro de 2022
Resposta da SKG
Dear Olha,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
SKG Support Team
I love the product
I love the product, it is light, user-friendly, and the pulse function enhances the neck massage. The product can be better if the heat is higher.
4 de outubro de 2022
Resposta da SKG
Dear Jennifer，
Thanks for supporting SKG and kind reviews.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
SKG Support Team.
Fast delivery and works well
Fast delivery, helpful to relieve the tired eyes
4 de setembro de 2022
Avaliação não solicitada
Great products and customer service!!!
Awesome devices and fantastic customer service!!! I needed some assistance from customer service and they were wonderful. They got back to me right away several times and even sent me a video about my back massager. I have 2 items and they are just great.
26 de agosto de 2022
Resposta da SKG
Dear Susan,
Thank you for your wonderful review! We appreciate your valuable feedback on our products so much!
Wish you all the best!
SKG Support Team.
Fantastic product
Fantastic product! I have 2 devices, a neck massager and a waist massager and they are both outstanding products. Customer service is awesome too! Stellar!
21 de agosto de 2022
Avaliação não solicitada
Resposta da SKG
Dear Sue,
Thanks so much for your support on SKG products!
You are welcome to try our new products and we are always available for offering any assistance if needed.
Wish you a pleasant day!
SKG Support Team.
amazing 🤩
Omg! Omg! I am so happy to buy it!! of course i bought it coz of Wang Yibo hhh. Tbh, i was experiencing neck pain but after using SKG K5 pro massager i felt so relaxing! Worth to buy! Plus point it has Wang Yibo’s voice and a post card🤭 . Also, SKG’s customer service is so good, i wasn’t able to find the same green k5 pro so i messaged SKG and they helped me to to get the same green k5. thank you SKG. Mtjj supports Wang Yibo and his brands💚
15 de agosto de 2022
Avaliação não solicitada
Resposta da SKG
Dear Yina，
Thank you so much for sharing your experience using K5 Pro.
We will work harder to offer the best product to our customers!
Best wishes,
SKG Team.
Exceptional customer service
Excellent customer service. There was a delay in my order, and they were on top of it with communication every step of the way.
12 de agosto de 2022
Resposta da SKG
Hi Babara,
So sorry for the inconvenience caused.
We are contacting the local shipping company to deliver your package as soon as they could. Meanwhile we will email you for the further after-sale services.
SKG Support Team
Good recommend and fast response
Good recommend and fast response! Thanks so much!
11 de agosto de 2022
Avaliação não solicitada
Resposta da SKG
Dear Winnie,
We appreciate your kind review on our service ,hope you enjoy your products as well.
Good weekend!
Sincerely,
SKG Support Team
The products are great
The products are great, and the service is good. T5 is great, as well as the waist one. G7 pro is quite loose but still helpful. Staffs are friendly and very responsive. Highly recommend using SKG
10 de agosto de 2022
Avaliação não solicitada
Resposta da SKG
Dear Linh,
Thank you for your wonderful review! We appreciate your valuable feedback on our products so much! Please feel free to contact us if you need any help.
Best wishes!
SKG Support Team.
good product, good company
I heard skg doing some amazing Massager from my Chinese friend. And bought one, it a surprise one! I wish you can succeed oversea.
14 de julho de 2022
Avaliação não solicitada
Resposta da SKG
Hi Eric,
Thank you for your support.
SKG is committed to delivering health and relaxation products that help people live healthier, longer and better lives. We will work harder to develop more useful and user-friendly products in the future.
Best regards,
SKG Support Team.
It works so well
It works so well, I'll come back next time and look at other products
15 de junho de 2022
Resposta da SKG
Dear Fay,
Thanks for leaving us such a wonderful review, we are pleased that you enjoy using G7 Pro. We will work harder to provide the best product to our customers!
Best wishes,
SKG Team.
Eyes feel relax & comfortable after…
Eyes feel relax & comfortable after used eyes massage but bird singing & animals sound quite noisy. Also, massager moving sound like someone snooze sound quite disturb sleeping.
6 de junho de 2022
Resposta da SKG
Dear Kow LianLew，
Thank you for your comments on E3 Eye Massager.
Please kindly know that you could click the music button to change another music if you do not like Bird Singing. And E3 Supports connecting to your phone by Bluetooth and playing your music.
If you do not want to listen to the music, you can double-click the Voice Button to close the sound.
For the massage sound, cause the Massager is close to your ear, so the sound might be a little bit loud to hear, we suggest you can put plugs in your ear if you think it is disturbing.
Hope you have a nice day!
Sincerely,
SKG Support Team
customer service is willing to communicate
customer service is willing to communicate. And the product is described as the website.
2 de junho de 2022
Avaliação não solicitada
Resposta da SKG
Dear Mr.Zhang,
Thanks a lot for taking the time to review us. We are really happy that you are pleased with our service.
Wish you all the best!
SKG Team.
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