Sleepstation Avaliações 372

Resposta da Sleepstation

20 de jun. de 2023

Hi Deb,

Thanks so much for your review. It's great to hear that you're still enjoying great sleep several months on.

As you said, it's not always easy to take back control of your sleep, but your hard work and commitment shows just how worthwhile it can be.

Your review is really appreciated. Many reviews are given either during or just after completing therapy. But it's also important for people to see how the effects of our sleep therapy continue once your therapy has ended. Your review shows that the techniques and skills you've learnt really do offer long-term results, lasting well beyond the length of the therapy itself.

Thanks again and we wish you all the best for a sleep-filled future!

Resposta da Sleepstation

19 de jun. de 2023

Hi Diane,

Thanks for your review. It's fantastic to hear that you had such a positive experience.

You're absolutely right, taking back control of your sleep isn't easy. So well done for putting in the hard work and sticking with it.

We're so pleased that you've managed to reframe your relationship with sleep and you're seeing a positive impact to your wellbeing too. Breaking the cycle between anxiety and sleep can be really difficult, so it's great that you've taken such proactive steps and that our support has helped you on your journey to better sleep.

We really do appreciate your recommendation. Now you're equipped with the tools to manage your sleep, we hope you continue to sleep well for years to come.

Take care.

Resposta da Sleepstation

19 de jun. de 2023

Hi Paul,

Thanks for leaving your review. We're so pleased to have played a part in your journey to better sleep, especially after having insomnia for so long!

Your review is really appreciated. When people have had a sleep problem for a long time, they often feel like there's nothing out there that can help. To hear that you found a resolution after 50 years of poor sleep could give people the confidence to reach out for the help they need.

Thanks again and we wish you all the best for a sleep-filled future!

Resposta da Sleepstation

12 de jun. de 2023

Hi Paul,

Thanks for your review. You're not alone in being sceptical whether Sleepstation will work. Many people feel like they've tried almost everything to try and restore their sleep with no success. So we really appreciate you sharing your story and recommendation. Your experience may give someone the confidence to reach out and find out how they could finally start sleeping better too.

It's also important that you've highlighted that it may take a few weeks before you start seeing those benefits. But, if you stick with it and keep working with the tools and techniques that we equip you with, you can start seeing huge improvements to your sleep.

Thanks again and we hope you continue to enjoy restful sleep long into the future.

Take care.

Resposta da Sleepstation

12 de jun. de 2023

Hi David,

Thanks for sharing your review. We're so pleased to hear that you're experiencing better sleep and also enjoying the benefits of better physical wellbeing thanks to your improved sleep.

You're right that taking back control of your sleep can be difficult at times, so well done for sticking with it. Your hard work and determination was certainly worth it!

We're really pleased to have been part of your journey back to better sleep and hope you continue to have a rest-filled future, without the need for medication, for years to come!

Take care.

Resposta da Sleepstation

5 de jun. de 2023

Hi Customermaus,

Thanks so much for taking the time to leave your review. It's fantastic to hear that we've helped you to turn your life around and are now enjoying six hours of sleep a night!

You're right, the start of the plan can be difficult, so well done for sticking with it. We're glad that the dedicated support from your sleep coaches helped you to stay on track and get the results you hoped for.

Wishing you all the best for a sleep-filled future!

Resposta da Sleepstation

5 de jun. de 2023

Hi Sandra,

Thanks for your review. It's brilliant to hear that we've helped you to take back control of your sleep, especially after having insomnia for years.

We're pleased that you were able to find techniques that worked for you, using the one-to-one support from your sleep coaches.

We hope by the end of the course that you feel equipped with the skills and confidence to continue managing your sleep long into the future. But if you do need a little extra support, just drop us a message in your account and we'll be happy to help.

Take care.

Resposta da Sleepstation

5 de jun. de 2023

Hi Sally,

Thanks for leaving your review. We really appreciate you taking the time to share your positive experience and we're glad that you're seeing the benefits of improved sleep!

Take care.

Resposta da Sleepstation

30 de mai. de 2023

Hi Sue,

Thanks so much for taking the time to leave your review.

It's fantastic to hear that you now feel in control of your sleep and equipped with everything you need to continue managing your sleep once you've finished the course.

We're also really pleased to hear that the support from our sleep coaches helped you feel less isolated. You're so right – insomnia can feel very isolating and lonely. That's one of the reasons why we think it's so important that we have real people to support you throughout your journey. We believe it makes a real difference knowing that you're not alone.

We hope you continue to sleep well long into the future. If you do need any further support, just log into your account and drop us a message. We'll be happy to help!

Take care.

Resposta da Sleepstation

24 de mai. de 2023

Hi B,

Thanks for sharing your positive experience of our sleep improvement service.
We're thrilled to hear that it's made such a difference to your sleep and that you found your bespoke plan so effective. We don't believe in a one-size-fits-all approach to fixing sleep problems, so it's always great when this is highlighted by service users just like you.
We hope you continue to enjoy a rest-filled future. If you do find you need a little extra support, simply log into your account and drop us a message. We'll be more than happy to help.

Take care.

Resposta da Sleepstation

25 de mai. de 2023

Hi Sarah,

We believe the human support that is given by our sleep coaches is what makes Sleepstation special, so we know how important it is to get that right. Of course, we can't respond to every message instantly, and in many cases that wouldn't be the right thing to do. So we make it very clear that we'll check in with everyone 1-2 times per week, though people can access help sooner if they're struggling.

Considered replies and review or refinement of sleep improvement plans can take time. This is because our sleep coaches need to make sure they give everyone a suitable response that's tailored to their individual needs. We pride ourselves on making our service users feel supported and listened to throughout their time using Sleepstation.

Because of this, we've taken the opportunity to take a look at your case in more detail and did notice that responses always came quicker than the six days that you've suggested. That said, we can see that you did experience a longer wait time than usual because of the high number of bank holidays we've had over April and May, and our offices were closed during these times.

We do take on board all feedback so will look to identify if there are any ways we can improve our service using the comments you've provided.

We know that you're still working your way through your sleep improvement plan and hope we can support you to resolve your sleep problem over the coming weeks so you can enjoy a rest-filled future.

Take care.

Resposta da Sleepstation

18 de mai. de 2023

Hi Ann,

Thanks so much for sharing your experience of our sleep improvement service.

Like so many others, it's understandable to feel sceptical that you'll ever find a solution to a sleep problem that has lasted such a long time. We're really pleased that you put your trust in the advice and guidance you were given during the course and all your hard work has paid off!

It's great to hear that you're now enjoying the best sleep you can remember and are benefiting from the improved quality of life that good sleep can bring.

It's also fantastic to hear that you feel equipped to manage your sleep should a bad night crop up and are confident that this won't turn into a long-term problem once again. That said, if you do find yourself needing further support, just log into your account and drop us a message. We'll be happy to help.

Wishing you all the best for a restful future!

Resposta da Sleepstation

17 de mai. de 2023

Hi Carolyn,

We hope you’re feeling much better now and are sorry to hear that you found Sleepstation unsuitable.
Our videos are kept simple to make them as accessible and easy to digest as possible.

The solution to sleep problems can seem counterintuitive. While it may feel like the last thing you want to do, getting up at the same time each day is one of the most important things we can do to improve sleep. If we continually go to bed and get up at different times, sleep can become very disturbed. We don’t get sleepy at the same time each day because every day is different, so our sleep schedule should be anchored to the morning, with a fixed getting up time.

This isn't always an easy approach to trust or follow, but it’s a proven solution, based on clinical research spanning 40 years.

We’re sorry to hear that you felt there was a disconnect between the messages you were receiving and your experience. Not every sleep coach will have first-hand experience of insomnia but they are trained and supported by experts in sleep and Cognitive Behavioural Therapy for insomnia and aim to guide and advise every service user with a sympathetic, supportive approach.

We do take on board all feedback and are always looking for ways to improve our service. We’ll take a look at your experience in detail to identify any areas for improvement going forward.

We hope you find a solution to your sleep problem soon and wish you the best for the future.

Resposta da Sleepstation

Atualizado em 17 de mai. de 2023

Hi Neil,

Thanks for sharing your experience of Sleepstation. It's great to hear that you've found a medication-free resolution to your sleep problem after such a long time.

We know the beginning of the programme can be difficult, so well done for placing your trust in the advice and guidance you were given, sticking with it and achieving the results you hoped for!

We're pleased you feel confident in continuing to manage your sleep in the future. If you do need any further support, please just log into your account and drop us a message. We'll be happy to help.

Take care.

Resposta da Sleepstation

9 de mai. de 2023

Hi Natalie,

Thanks for sharing your experience of Sleepstation. We're really pleased that you found the results you were looking for, especially after having had poor sleep for such a long time.

You are right that taking back control of your sleep can be a hard process, so well done for sticking to your plan and seeing all your work pay off! We're sorry that you felt the support could have been better during the course. We're always looking for ways to improve our service so we'll take this feedback on board.

It's great to hear that you feel confident in managing your sleep going forwards. If you do find you need a bit of extra support, please do log back into your account and send us a message. We'll be happy to see how we can help.

Take care.

Resposta da Sleepstation

10 de mai. de 2023

Hi Sarah,

One of our therapists has reached out to you, via your Sleepstation account, to offer you a phone call to discuss your experience and to understand your frustrations. We'd never want anyone to feel like their time had been wasted. However, despite our excellent success rates, we’re unable to guarantee that it will work for everyone.

We’re sorry to hear that you felt the level of support you received didn’t meet your expectations. We believe the human support that is given by our sleep coaches is what sets us apart from other online CBTi platforms and plays a big part in our overall effectiveness.

Communication with your sleep coaches is made through our online messaging system within your account. This messaging service is provided to support you to understand and implement that advice provided in your weekly therapy sessions, and is more similar to email interactions than an online chat feature.

Replies can take time while our sleep coaches make sure they give you the most accurate response, tailored to your individual needs. I'd imagine that you experienced a longer wait time for your reviews than usual because we've had a number of bank holidays over April and May, when our offices were closed.

We hope you find a solution for your sleep problem soon and wish you the best for the future.

Resposta da Sleepstation

9 de mai. de 2023

Hi Andrea,

Thanks for your review. It's fantastic to hear that you've had such great results after having had insomnia for such a long time.

It's really important to us that service users feel supported and listened to. We know that every sleep problem is as individual as you are so a one-size-fits-all approach won't work. That's why we work hard to make sure every sleep plan is tailored to the service user's individual needs, making sure they can get the results they're looking for.

We appreciate you sharing such a positive, personal experience. We really believe our sleep coaches and the support they give is what sets us apart. Thanks for highlighting this!

Wishing you all the best for a restful future!

Resposta da Sleepstation

9 de mai. de 2023

Hi Richard,

Thanks so much for leaving your review. We're really pleased to hear that you've felt a significant improvement to your sleep and your life as a result!

Take care.

Resposta da Sleepstation

10 de mai. de 2023

Hi Greg,

While it is fair to say that our methodology (CBTi) is not a secret — the evidence based approach has been around for over 40 years, it can be a difficult to follow a CBTi programme consistently to get effective results and that's where Sleepstation comes in. We help people to understand the theory, adapt it to suit their needs and circumstances and support them to follow it consistently until they get results. As many other people have noted in their positive feedback about Sleepstation, it can be tough to follow the advice but with the right support and guidance, the results can be life changing.

However, while our sleep improvement service has excellent success rates, we can’t guarantee it will work for everyone. Because Sleepstation includes sleep rescheduling — where a fixed, consistent wake-up time is recommended, the programme is unlikely to fully benefit shift workers who frequently transition between day and night shifts.

We do offer resources, guidance and advice for shift workers, but there are certain factors in some peoples’ lives that can make managing any sleep problem much more difficult. That’s why we make sure this is made clear during the sign up process. We also screen and assess everyone as a starting point to gauge whether CBTi would be an appropriate recommendation for them, taking into account their lifestyle and any other factors that may affect the outcome of the course.

We do hope you find a solution for your sleep problem that works for you and you can enjoy a rest-filled future soon.

Resposta da Sleepstation

9 de mai. de 2023

Hi Martin,

Thanks for sharing your review. It's great to hear that you're experiencing an improvement in your sleep.

The first couple of weeks of the course can be difficult at times and it can take a little bit of time to start seeing the results you're aiming for. Thanks for putting your trust in us and for sticking with your plan. It's clear the hard work has been worth it! And while you're nearing the end of the course, the techniques and skills you've learnt will help you to continue improving your sleep well into the future.

If you do feel like you need further support once you've finished, though, simply log back into your account and drop us a message. We'll be happy to see how we can help further.

Take care.