I would like to say how brilliant smart cover were when they came to look at our oven, the engineer was very polite and helpful and well presented 10 out of 10 for a company that goes out of it way t... Ver mais
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Veja o que dizem as avaliações
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Ver mais
A empresa respondeu
Very good service thabk you. Only issue was being asked to pay the full years premium on the faulty product, unusual request
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Informações de contato
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Reino Unido
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
good service , just one issue
Very good service thabk you.
Only issue was being asked to pay the full years premium on the faulty product, unusual request
2 de outubro de 2026
Avaliação não solicitada
I would like to say how brilliant smart…
I would like to say how brilliant smart cover were when they came to look at our oven, the engineer was very polite and helpful and well presented 10 out of 10 for a company that goes out of it way to help, thank you.
A very happy customer would highly recommend
25 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you for your five-star review.
We’re delighted to hear that you found our boiler service professional, pleasant and informative. Providing a service that is both efficient and clearly explained is important to us, so it’s great to know this was reflected in your experience.
Thank you again for choosing Smart Cover and for taking the time to share your feedback.
Kind regards,
The Smart Cover Team
Good job
I was away but my friend reported a job well done.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Alison, for taking the time to share your feedback.
We’re pleased to hear that your friend was happy with the work carried out and that everything was completed to a good standard while you were away.
We appreciate you taking the time to leave a review and thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Prompt efficient staff
Prompt efficient staff. Explained situation well and Katherine was with me all the way through the job.
27 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Mrs Brownridge, for your lovely five-star review.
We’re delighted to hear that you found our service prompt and efficient, and that the situation was clearly explained to you throughout. It’s particularly pleasing to know that Katherine was there to support you from start to finish and kept you informed throughout the job.
We’ll be sure to pass your kind feedback on to Katherine and the wider team. Thank you again for choosing Smart Cover!
Kind regards,
The Smart Cover Team
Replacement Washing Machine
My experience with Smart Cover was good, i was looked after by Kathrine Hayes, she made sure that i was contacted by herself, letting me know step by step when my Replacement Machine would arrive.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Carol, for taking the time to share your feedback.
We’re pleased to hear that you had a good experience with Smart Cover and that Kathrine Hayes kept you updated throughout the replacement process. Clear and regular communication is important to us, and we’re glad she was able to keep you informed about when your replacement washing machine would arrive.
We’ll be sure to pass your kind comments on to Kathrine and the wider team. Thank you for choosing Smart Cover!
Kind regards,
The Smart Cover Team
It was really great experience,great…
It was really great experience,great communication and professional assistance resolved the issue in minutes.I was shocked when engineer told me that he got the required part of my washing machine because normally they order the part and come back in few days to fix it.Thanks and regards
15 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
We’re delighted to hear that you had such a positive experience with Smart Cover and that our communication and professional service met your expectations. It’s especially great to know that the engineer had the required washing machine part available and was able to resolve the issue during the visit, without the need for a return appointment.
We’ll be sure to share your kind feedback with the team. Thank you again for choosing Smart Cover!
Kind regards,
The Smart Cover Team
The boiler service was thorough
The boiler service was thorough, quite and quickly completed. The appointment was timely. Sophie Peter sent through the certificate the very next day, which is appreciated. Thank you, great service all round.
Deborah Inger
16 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Deborah, for taking the time to share your feedback.
We’re delighted to hear that you found the boiler service thorough, quick and well organised, and that your appointment was completed on time. It’s also great to know that Sophie was able to send your certificate through the following day.
We’ll be sure to pass your kind comments on to Sophie and the wider team. Thank you again for choosing Smart Cover and for your five-star review!
Kind regards,
The Smart Cover Team
Boiler service
Boiler service with Smart Cover.
Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful.
When a change of date was needed the company were very helpful and organised the switch well. James Peter was very helpful throughout the whole process.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Lisa,
Thank you for taking the time to share your positive experience with Smart Cover.
We’re pleased to hear that you found the communication clear and the service quick and efficient. It’s also great to hear that Tom Davies provided knowledgeable and respectful service during your boiler service, and that James Peter was helpful in arranging the change of date and supporting you throughout the process.
We’ll be sure to share your kind feedback with Tom, James and the wider team.
Thank you again for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Great service
Great service, start to finish
Katherine was great at keeping me updated with the progress of my claim
9 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Alison, for your lovely 5-star review! ⭐ We’re delighted to hear that you received great service throughout the claims process and that Katherine kept you regularly updated on the progress of your claim.
We’ll be sure to pass your kind feedback on to Katherine. Thank you for choosing Smart Cover and for taking the time to share your experience! 😊
Kind regards,
The Smart Cover Team
Very thorough,explained some of the…
Very thorough,explained some of the checks. Very clean working
One of the best we have had
7 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Mr Howlett, for your fantastic 5-star review! ⭐ We’re delighted to hear that you found the service thorough, that the checks were clearly explained, and that everything was left clean and tidy.
It’s wonderful to hear that you consider this one of the best services you’ve experienced. We really appreciate you taking the time to share your feedback and thank you for choosing Smart Cover! 😊
Kind regards,
The Smart Cover Team
James Peter was very good and helpful
James Peter was very good and helpful
2 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Bola, for your lovely 5-star review! ⭐ We’re delighted to hear that James Peter was so helpful and provided you with a positive experience. We’ll be sure to pass your kind feedback on to James. Thank you for choosing Smart Cover and for taking the time to share your feedback! 😊
Kind regards,
The Smart Cover Team
Excellent engineer
Excellent engineer, very knowledgeable and a quick repair. Highly recommend.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Paul, for your excellent 5-star review! ⭐ We’re delighted to hear that you found our engineer knowledgeable and that the repair was completed quickly. It’s great to know you had such a positive experience, and we really appreciate your recommendation.
Thank you for choosing Smart Cover!
Kind regards,
The Smart Cover Team
Miss Anne
Miss. Anne Mathews and Mr. Steve has been very helpful, professional, kind and efficient in all my dealings with Smart Cover. Their customer service is excellent. I am very happy and pleased to deal with these members of Smart Cover. I recommend anyone dealing with the above named staff members.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Madan, for your wonderful 5-star review! ⭐ We’re delighted to hear that Anne Mathews and Steve have been so helpful, professional, kind and efficient throughout your dealings with Smart Cover.
It’s fantastic to know that their customer service has left such a positive impression and that you would recommend them to other customers. We’ll be sure to share your kind words with both Anne and Steve , they’ll be very pleased to receive your recognition.
Thank you for choosing Smart Cover and for taking the time to share your experience! 😊
Kind regards,
The Smart Cover Team
⭐⭐⭐⭐⭐ Excellent Service from James…
⭐⭐⭐⭐⭐ Excellent Service from James Peter
I would like to express my sincere appreciation to James Peter for the excellent service and assistance he provided while handling my Boiler Service claim.
James was professional, courteous and extremely helpful throughout the entire process. He kept me informed, explained everything clearly and made sure that my claim was dealt with efficiently and smoothly. His friendly manner and willingness to assist gave me confidence that everything was being properly taken care of.
What particularly impressed me was James’s personal approach to customer service. He was patient, attentive and genuinely seemed to care about ensuring that I received the best possible service.
James is a real credit to the company and an excellent example of how customer service should be delivered. I would have absolutely no hesitation in giving him five stars and would highly recommend his assistance to other customers.
Thank you, James, for your outstanding service and support. It was very much appreciated.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you so much for taking the time to leave such a detailed and wonderful 5-star review! ⭐
We’re absolutely delighted to hear about your experience with James Peter. It’s fantastic to know that his professionalism, patience, clear communication and personal approach made such a positive difference while handling your boiler service claim.
Customer care is at the heart of what we do, and feedback like this is a great recognition of the effort James puts into supporting our customers. We’ll make sure your kind words are shared with James — we’re sure they’ll mean a great deal to him.
Thank you again for choosing Smart Cover and for your recommendation. We really appreciate your support! 😊
Kind regards,
The Smart Cover Team
Quickly booked in service as requested
Quickly booked in service as requested
2 de setembro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Mr Turner, for your 5-star review! ⭐ We’re delighted to hear that we were able to arrange your boiler service quickly and as requested. We really appreciate you taking the time to share your feedback and for choosing Smart Cover! 😊
Kind regards,
The Smart Cover Team
Efficient in arranging appointment
Quick to arrange our boiler service when requested. They followed up to provide the electronic gas test certificate. Note: Customers should be aware that SmartCover do NOT proactively contact you regarding the service; you need to call them to arrange, but once done it appears to be efficient.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you, Keith, for your 5-star review! ⭐ We’re pleased to hear that your boiler service was arranged quickly and efficiently, and that our team followed up with your electronic gas test certificate.
We also appreciate you highlighting the appointment process. While customers do need to contact us to arrange their annual boiler service, we’re glad to hear that once you got in touch, everything was handled smoothly.
Thank you for choosing Smart Cover and for sharing your experience! 😊
Kind regards,
The Smart Cover Team
Fully five months into my insurance…
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this was a service and not a breakdown call out I have to privately fund repairs. Absolutely no inch given by Smart Cover to mitigate costs.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you for taking the time to share your feedback, Sean.
We’re sorry to hear that you were disappointed with the outcome. We do, however, appreciate the opportunity to clarify that the matter was handled in accordance with the terms and conditions of your policy.
The annual boiler service and breakdown cover are separate aspects of the policy, and any repair requirements identified during a routine service are subject to the applicable policy terms. In this instance, we applied the policy wording as provided and were therefore unable to contribute towards the repair costs identified during the service.
We understand that this may not have been the outcome you were hoping for, but our responsibility is to assess and handle claims consistently and in line with the cover provided.
We appreciate your feedback.
Kind regards,
The Smart Cover Team
It was quick recognition of the problem…
It was quick recognition of the problem and his suspicion was correct of a partially blocked filter. Once particles removed from it, the problem was solved,
18 de agosto de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you for your fantastic feedback, Richard!
We’re really pleased to hear that the issue was identified quickly and resolved for you. I’ll be sure to pass your kind comments on to the engineer.
Thank you for taking the time to share your experience with Smart Cover.
Kind regards,
The Smart Cover Team
Great experience from great team
Great experience from great team, my washing machine had knocking noise while spinning, Smart Cover sent an engineer within 24 hrs and helped me with the situation by replacing the washing machine. Worth the cover ! Thanks smart cover
7 de agosto de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you so much for your fantastic review! ⭐ We’re delighted to hear that our team was able to arrange an engineer quickly and get your washing machine issue resolved with a replacement. It’s great to know you found the cover worthwhile. We really appreciate you choosing Smart Cover and taking the time to share your experience!
Kind regards,
The Smart Cover Team
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