I would like to say how brilliant smart cover were when they came to look at our oven, the engineer was very polite and helpful and well presented 10 out of 10 for a company that goes out of it way t... Ver mais
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Veja o que dizem as avaliações
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Ver mais
A empresa respondeu
Very good service thabk you. Only issue was being asked to pay the full years premium on the faulty product, unusual request
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Informações de contato
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Reino Unido
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
James Peter was professional
James Peter was professional, polite and friendly and explained what he was going to do before completing a thorough service to then boiler. I would recommend James Peter; great customer service.
12 de fevereiro de 2026
Avaliação não solicitada
I had the best customer service…
I had the best customer service experience with smart cover, Boiler breakdown claim was made and engineer was sent the same time in couple of hours after the call. Engineer showed up and boiler sorted. Great service !!!
13 de maio de 2026
Avaliação não solicitada
Very kind and helpful assistant who…
Very kind and helpful assistant who completed the call and the query to a high standard.
19 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Shahid,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that you found our advisor kind, helpful, and able to resolve your query to a high standard. Providing excellent customer service and ensuring our customers receive the support they need is always our priority.
Your feedback is greatly appreciated, and we will be sure to share your comments with the team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Good communication
Good communication, both with the engineer when I had to reschedule and with Katharine at Assuranty. Very satisified with the experience.
8 de maio de 2026
Avaliação não solicitada
Katherine Hayes made the process much…
Katherine Hayes made the process much easier for me by guiding me through payments etc.
First time I've had to claim and wasn't sure how to go about things. But Katherine made me feel at ease and the outcome of my claim was sorted.
Thanks again.
15 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear A J Kendall,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Katherine Hayes was able to guide you through the claims process and make your first claim experience a positive one. We understand that making a claim for the first time can sometimes feel daunting, so it's wonderful to know that Katherine's support, clear communication, and assistance with the payment process helped put you at ease.
We will be sure to pass your kind comments on to Katherine, who will be pleased to know that her efforts made a difference.
Thank you for choosing Smart Cover, and we appreciate your trust in us.
Kind regards,
The Smart Cover Team
Great company to get insurance for your washing machine
Great service engineer came out and fixed the washing machine because we are both in wheelchairs we need our washing machine
I've been with the insurance company over 5 years now
All the staff are fantastic and the engineer is fantastic
1 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Gordon,
Thank you for taking the time to share your experience and for your continued loyalty over the past five years.
We are delighted to hear that you received excellent service from both our team and the engineer who attended your washing machine repair. We understand how important it is to have a working washing machine, particularly when it plays such an essential role in day-to-day life, and we are pleased we were able to help get the issue resolved for you.
Your kind comments about our staff and engineer are greatly appreciated, and we will ensure your feedback is shared with the teams involved.
Thank you for choosing Smart Cover. We look forward to continuing to support you in the future.
Kind regards,
The Smart Cover Team
Honestly please don't use this company
Honestly please don't use this company
I join them and paid for the top package to cover everything in my Home and paid is all up from as they told me I couldn't pay monthly.
I now have any electrical fault in my property with the upstairs lights.
And they won't fix it due to it not being a full failure in my property.
Who pays to cover hal of there home honestly worse company going
9 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you for taking the time to leave your review. We’re sorry to hear you are dissatisfied with the outcome of your claim.
Your case was reviewed and assessed in line with the information provided when you first reported the issue and the details available at that time. Based on this, the issue reported did not meet the criteria for authorisation under the policy.
We appreciate this is not the outcome you were hoping for, however we are satisfied that the claim was handled correctly and in accordance with our standard claims process.
If you would like this reviewed further, you can contact our customer service team with your policy details and we will ensure it is looked at again.
Kind regards,
The Smart Cover Team
Had a leak
Had a leak, sorted out quickly, even though a bank holiday weekend.
1 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Jamie Lee,
Thank you for taking the time to leave your feedback.
We’re pleased to hear your issue was resolved quickly, especially over a bank holiday weekend.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
Efficient and prompt service from Assuranty
Efficient and prompt service from Assuranty. Agent Katherine Hayes provided a very good service. Attending engineer Jay was highly efficient and completed all repairs to an excellent standard.
5 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Mark,
Thank you for taking the time to leave your feedback.
We’re pleased to hear you were happy with the service provided by our service provider. It’s great to know Katherine and engineer Jay delivered a prompt and efficient experience and that the repairs were completed to a high standard.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
Great Experience!
Really great experience! And really easy to talk to you.
30 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Mensah,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you had a great experience and found it easy to speak with our team. It’s always good to know we were able to provide a smooth and positive service.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
10/20
Got my boiler covered was such great service definitely will insure my other items.
2 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Tamia,
Thank you for taking the time to leave your feedback.
We’re pleased to hear you were happy with the service and that your boiler cover experience has been positive. It’s great to know you’re considering protecting your other items with us as well.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
Have washing machine cover
Have washing machine cover, amazing service, highly recommend
2 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Muhammad,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re happy with your washing machine cover and that you’ve had a positive experience with our service. It’s great to know you would recommend us.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
Top service
Got my washing machine covered yesterday and everything was so fast and efficient. Highly recommend!
1 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Tamiaa,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear your washing machine cover was arranged quickly and that you found the service fast and efficient. It’s great to know you would highly recommend us.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
Very good service
Very good service, have boiler cover and all issues were sorted fast
2 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Hashim,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re happy with your boiler cover and that any issues were resolved quickly. It’s great to know you’ve had a positive experience with our service.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
David Williams
David Williams, was extremely professional and went above and beyond to resolve my issues. Highly recommended service.
1 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello David,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you had a positive experience and that David provided such professional support and went above and beyond to help resolve your issue.
We really appreciate you sharing your experience and your recommendation.
Kind regards,
The Smart Cover Team
Excellent service from customer service…
Excellent service from claims advisor, Katherine Hayes and Steve the engineer.
28 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Alison,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you were happy with the service provided by our team. It’s great to know Katherine Hayes and engineer Steve delivered a positive and efficient experience.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
Kathryn HAYES was the telephone…
Kathryn HAYES was the telephone handler. She organised do our new fridge. She was polite, professional and got things organised double quick. Thank you to Kathryn.
23 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello PB,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you had a positive experience and that Kathryn was able to assist you efficiently in arranging your new fridge. It’s great to know the service was handled promptly and professionally.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
Katherine Hayes was very helpful in…
Katherine Hayes was very helpful in resolving our appliance issue.
28 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Joytpal,
Thank you for taking the time to leave your feedback.
We’re pleased to hear Katherine was very helpful in resolving your appliance issue. It’s great to know you received a positive and supportive experience.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
Very Helpful and polite
25 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello David,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you found our team helpful and polite. It’s always good to know we’ve provided a positive experience.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
We had an issue with our central heating boiler
We had an issue with our central heating. The central heating wouldn't come on but we had hot water. Contacted smart cover who sent an engineer out the day after....all good. However, the engineer (didn't tell us) reported to smart cover that it would cost over £500 (cover limit) to fix and so smart sure wanted to condem it as it wasn't worth fixing. I understood this, However, I noticed that we now didn't have hot water at all. So, I checked the hot tap upstairs, it was hot water but not downstairs? Then I tried the boiler again, it came on and the central heating was working? There must be an intermittent fault somewhat certainly not condemned. I contacted smart cover and explained that there must be an intermittent fault but the hot water downstairs still doesn't come on. I was told that the boiler doesn't cover hot water only the central heating and as its working they wouldn't send an engineer out. I am now having to buy a new boiler as i might be chasing a fault that I have no idea how much I will cost.
They will do anything to get out of paying to see if it can be fixed rather than getting a second opinion on repair.
UPDATE.... The engineer contacted last night to say he could fix the boiler outside of Smart Cover if I wanted it fixing. I informed him that Smart Cover where refusing to go ahead as the cost was over £500. He sent me his quote which was for a PCB at £227.48, £150 labour and £75for the original call out. This is a total of £452.48. I had already paid them £60 excess fee to get them to send someone out. He couldn't understand why they had said this to me. Disgraceful and please don't use them.
23 de abril de 2026
Avaliação não solicitada
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