I would like to say how brilliant smart cover were when they came to look at our oven, the engineer was very polite and helpful and well presented 10 out of 10 for a company that goes out of it way t... Ver mais
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Veja o que dizem as avaliações
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Ver mais
A empresa respondeu
Very good service thabk you. Only issue was being asked to pay the full years premium on the faulty product, unusual request
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Informações de contato
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Reino Unido
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
James was an excellent customer service…
James was an excellent customer service rep.
12 de junho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear PJ,
Thank you for taking the time to leave us a wonderful review.
We're delighted to hear that James provided you with excellent customer service. We pride ourselves on delivering professional and friendly support, and it's fantastic to know James made such a positive impression.
We'll be sure to share your kind feedback with James, who will be delighted to receive your recognition.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Katherine was very polite, helpful and professional
Katherine was very polite and professional. She also got back to me promptly when I contacted and was very helpful.
thank you
7 de julho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Julie,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Katherine provided you with polite, professional, and helpful service. It's great to know that she responded promptly to your enquiries and kept you well supported throughout.
We'll be sure to pass your kind comments on to Katherine, who will be delighted to receive your feedback.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Well organised
Well organised, punctual, polite and knew the job
1 de julho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Nadeem,
Thank you for taking the time to leave us a great review.
We're delighted to hear that you found the service well organised and that the engineer was punctual, polite, and knowledgeable. Providing a professional and reliable service is something we take great pride in, so it's wonderful to know you had such a positive experience.
Thank you for choosing Smart Cover. We truly appreciate your feedback.
Kind regards,
The Smart Cover Team
Boiler service…
Very happy with the service provided,Kristie Parker was very helpful in arranging for my boiler service.
4 de julho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Kypros,
Thank you for taking the time to leave us a wonderful review.
We're delighted to hear that you were very happy with the service you received and that Kristie was able to assist you in arranging your boiler service efficiently. Providing a smooth and helpful experience is what we strive for, and it's great to know we met your expectations.
We'll be sure to pass your kind comments on to Kristie, who will be delighted to receive your feedback.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Fridge Freezer
Great service provided by David Williams
He explained the procedure eloquently, he was courteous, patient and very knowledgeable with the procedures required
Highly recommend David as part of your team
1 de julho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Sheila,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that David provided you with excellent service while assisting with your fridge freezer claim. It's great to know that he explained the process clearly, was courteous, patient, and demonstrated the knowledge needed to guide you through the claim with confidence.
Your recommendation means a great deal to us, and we'll be sure to share your kind comments with David. Recognition like yours is greatly appreciated and serves as encouragement for our team to continue delivering a high standard of customer service.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Have to pay whole year up front
Could not have a boiler service or a repair made unless paid for the full year upfront. All years having boiler cover with different companies, this has never been a thing. Scam
13 de junho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear BM,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
We appreciate that payment arrangements can differ between providers. Depending on the type of policy and payment method selected, there may be circumstances where the remaining annual premium becomes due before a claim, repair or service can proceed. These requirements are set out within the policy terms and conditions and are designed to ensure the policy is active and eligible for benefits.
We certainly do not want any customer to feel misled. As we are unable to discuss account-specific details publicly, we'd welcome the opportunity to review your policy and explain why this applied in your case. Please contact our Customer Services team by phone, email and we'll be happy to assist.
Kind regards,
The Smart Cover Team
A very good service experience
We contacted Smart Cover to have our boiler serviced as per our maintenance contract and received a phone call the same day offering us service dates that week.
The service, arranged by James Peter was carried out quickly & efficiency on the agreed morning.
19 de junho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Terry,
Thank you for taking the time to share your experience.
We're delighted to hear that arranging your boiler service was straightforward and that James was able to organise a convenient appointment for you so promptly. It's also great to know the service was carried out efficiently and on the agreed date.
Providing a smooth and reliable experience is what we strive for, and your feedback is greatly appreciated. We'll be sure to pass your kind comments on to James and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Excellent service
Excellent service arranging an engineer to fix my washing machine
Katherine hayes kept me informed of progress and followed up to confirm the job was done to my satisfaction
20 de junho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Joan,
Thank you for your wonderful review.
We're delighted to hear that you received excellent service while arranging the repair of your washing machine. It's especially pleasing to know that Katherine kept you informed throughout the process and followed up afterwards to ensure the repair had been completed to your satisfaction.
Providing clear communication and excellent customer care is very important to us, and we'll be sure to pass your kind feedback on to Katherine.
Thank you for choosing Smart Cover. We truly appreciate your support.
Kind regards,
The Smart Cover Team
In the past I have been sent engineers…
In the past I have been sent engineers who where not qualified on warm air units. This time the correct engineer was sent the first time and everything went smoothly.
15 de junho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Mike,
Thank you for taking the time to share your feedback.
We're pleased to hear that, on this occasion, the correct engineer with experience of warm air units was assigned from the outset and that everything went smoothly. We appreciate you highlighting the improvement in your experience, as ensuring our customers are matched with appropriately qualified engineers is very important to us.
Your comments are greatly appreciated, and we're delighted we were able to provide you with the level of service you expected.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
My company have done a number of Boiler…
My company have done a number of Boiler services and repairs for this company and never been paid over £2,000 due. Strathclyde Heating & Utilities
Smart Cover passed jobs to Repair Network Nationwide limited
3rd Floor
21 station Road
WD17 1AP
4 de julho de 2025
Avaliação não solicitada
James Peter organised the service which…
James Peter organised the service which was prompt and done professionally by the plumber.
Thank you
1 de junho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Philip,
Thank you for taking the time to leave us a positive review.
We're delighted to hear that James was able to arrange your service promptly and that the plumber carried out the work professionally. Providing an efficient and reliable service is what we strive for, so it's wonderful to know we met your expectations.
We'll be sure to pass your kind feedback on to James and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
I am very pleased with the service…
I am very pleased with the service provided. The whole boiler service process went smoothly and without any problems. Everything was handled professionally, efficiently, and clearly from start to finish.
James Peter was very helpful throughout the process and made everything easy to understand. I am satisfied with the service and would be happy to recommend Smart Cover.
In my opinion, this insurance is one of the best and most cost-effective ways to keep your boiler protected and ready to work when needed.
12 de junho de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Thomas,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that your boiler service was completed smoothly and that the entire process was handled professionally and efficiently from start to finish. It's especially pleasing to know that James provided clear guidance throughout and made everything easy to understand.
Your recommendation and kind comments about Smart Cover mean a great deal to us. We're committed to delivering reliable service and excellent customer care, and it's wonderful to know we met your expectations.
We'll be sure to share your feedback with James and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
David was extremely thorough and filled…
David was extremely thorough and filled in the claim form whilst I was on the phone to speed up the process which was really helpful.
5 de junho de 2026
Avaliação não solicitada
Thank yu katherine Hayes it was really…
Thank yu katherine Hayes it was really helpful wat yu did thank yu again yu dealt with it very good for my washing machine
3 de junho de 2026
Avaliação não solicitada
Quick and easy to arrange and get the…
Quick and easy to arrange and get the boiler service completed when dealing with James Peter.
11 de maio de 2026
Avaliação não solicitada
Very efficient service and a great…
Very efficient service and a great follow up thanks
28 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hi Anthony,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service efficient and appreciated the follow-up provided. Delivering a smooth customer experience and keeping our customers informed are priorities for us, so it's great to know we met your expectations.
Thank you for choosing Smart Cover, and please don't hesitate to contact us if we can assist you in the future.
Kind regards,
The Smart Cover Team
The claims handler Katherine Hayes kept…
The claims handler Katherine Hayes kept me updated from start to finish throughout my Washing Machine repair, five star service, thank you.
26 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Gordon,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you were pleased with the service provided by Katherine Hayes throughout your washing machine repair claim. Keeping our customers informed every step of the way is something we strive for, and it's wonderful to know that Katherine's communication and support made a positive difference to your experience.
We will be sure to pass your kind feedback on to Katherine and the team.
Thank you for choosing Smart Cover, and please do not hesitate to contact us if we can assist you again in the future.
Kind regards,
The Smart Cover Team
The Plumbers from Budget Drains in…
The Plumbers from Budget Drains in Nottingham were sent out to us and carried out the plumbing drainage work efficiently.
They delivered a professional and reliable friendly service and we would recommend them highly.
Thanks to the SMART cover team, whom arranged this and came through with good customer care.
28 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Rushda,
Thank you for taking the time to leave us such a positive review.
We are pleased to hear that the engineers provided an efficient, professional, and friendly service while resolving your drainage issue. We understand how important it is to have these problems addressed promptly, and we're delighted that both our contractor and Smart Cover team were able to meet your expectations.
Your kind words regarding our customer care and the service you received are greatly appreciated.
Thank you for choosing Smart Cover and for your recommendation.
Kind regards,
The Smart Cover Team
Very professional
Very professional , Katherine Hayes was very helpful and knowledgable
28 de maio de 2026
Avaliação não solicitada
Resposta da Smart Cover
Dear Mathew,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you found our service professional and that Katherine Hayes was helpful and knowledgeable throughout your experience. We take great pride in providing excellent customer service, and your feedback is greatly appreciated.
We will be sure to share your kind comments with Katherine and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Great customer service
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min job and then say right I’m done. I would highly recommend James Peter. - great customer service.
13 de fevereiro de 2026
Avaliação não solicitada
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