From the start every employee from Smart Cover has been extremely courteous & helpful. They have bent over backwards to meet my every need. Today & last week Steve was charming, sympathetic & backed... Ver mais
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Veja o que dizem as avaliações
Though there is no online account for smart cover, there is an email address which one can use to contact and which is checked and replied to. James Peter called me back and assured me that the servi... Ver mais
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Ver mais
A empresa respondeu
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Informações de contato
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Reino Unido
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Appliance Support
Katherine was supportive and professional throughout my claim.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Jill,
Thank you for your feedback. We’re pleased to hear that Katherine provided supportive and professional assistance throughout your claim. We’ll make sure your kind words are passed on to her.
Kind regards,
The Smart Cover Team
Logged leakage problem on Thursday and…
Logged leakage problem on Thursday and fixed by the following Thursday. Kept informed and engineer did his job. All good
6 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi John,
Thank you for sharing your experience. We’re glad to hear that your leakage issue was resolved promptly and that you were kept informed throughout the process. We’ll pass your kind words on to the engineer involved.
Kind regards,
The Smart Cover Team
Very helpful KATHERINE HAYES I’m very…
Very helpful KATHERINE HAYES I’m very satisfied the way she delt with my claim
8 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Mr. Kaduji,
Thank you so much for your kind feedback! We’re delighted to hear that Katherine was able to support you so efficiently and that you were satisfied with the way your claim was handled.
We truly appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
David Williams was an excellent
David Williams was an excellent
12 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Mandy,
Thank you for your review! We’re really pleased to hear that David Williams provided excellent service. We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
NO STARS: Appalling Customer Service and Administrative Failings – Avoid SmartCover
I’ve been paying monthly for a SmartCover service plan that’s supposed to cover my washing machine and tumble dryer. When my washing machine broke down recently, I called to arrange a repair — only to be told that they couldn’t help because the washing machine they have on their system isn’t the one I actually own.
That’s because SmartCover replaced my original machine in 2022 after several failed repair attempts, but they never updated their records. Now, they’ve lost the paperwork and are refusing to honour my cover unless I can somehow “prove” that the replacement was supplied by them — which is absurd, because it was their own contractor who delivered it.
I’ve provided the email confirming that a replacement was approved, yet they continue to deny responsibility. Their customer service team have been rude, repeatedly spoken over me, and treated me like I’m trying to cheat the system, when the fault is entirely theirs.
I’ve paid my premiums faithfully for years, but the moment I need help, I’m stonewalled. I’ve now had to raise a formal complaint and am preparing to escalate to the Financial Ombudsman Service.
If you’re thinking about taking out a plan with SmartCover, don’t — the cover is worthless if they can just lose their records and refuse service.
PLEASE NOTE, I DO NOT EVEN GIVE THEM 1 STAR!!!! It kills me to select the one star option but that is the lowest one available.
12 de novembro de 2025
Avaliação não solicitada
I spoke to David Williams and he was…
I spoke to David Williams and he was very helpful .
Signed a policy today and very happy with the service
11 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Margaret,
Thank you for sharing your lovely feedback! We're delighted to hear that David was helpful and that you felt confident signing up for your policy. We're pleased to have you on board and are always here to support you whenever you need us.
Kind regards,
The Smart Cover Team
David Williams
David Williams was very helpful. The people i spoke with over previous days were not helpful in fact they were very demanding. Today David was explanatory and helpful. Thankyou..🙂
11 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Diane,
Thank you for taking the time to share your experience. We’re really pleased to hear that David was able to provide the clear, helpful support you needed. We’re sorry to learn that your earlier interactions didn’t meet the standard we aim for, and we truly appreciate you bringing this to our attention.
Your feedback helps us improve, and we’re glad David was able to turn things around for you. If you need any further assistance, we’re always here to help.
Kind regards,
The Smart Cover Team
Resposta da Smart Cover
Hi Mrs Turner,
Thank you for your review! We’re delighted to hear that you found our service helpful. If there’s ever anything more we can assist you with, we’re always here to help.
Kind regards,
The Smart Cover Team
Be very careful if you are a Landlord
Be very careful if you are a Landlord. If your tenant does not report a problem IMMEDIATELY then Smart Cover will NOT treat it as an emergency and will refuse to sanction the repair.
When I asked for the time frame for emergency reporting they had no answer.
Very unimpressed with this wriggle out.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Dear Mary-Frances Dorward,
Thank you for taking the time to share your feedback. We completely understand your concern and are sorry for any inconvenience caused.
After reviewing the case, we found that the issue had been ongoing for some time rather than arising suddenly at the point of claim. As such, it could not be classified as a home emergency under the policy terms. For clarity, emergencies should be reported as soon as they occur, so we can assess them promptly and determine if they meet the emergency criteria.
We appreciate your feedback, as it helps us continue to improve clarity and service for all our customers.
Kind regards,
The Smart Cover Team
A Great Company to Manage your Home Maintenance at Great Price
I have only been with this company since April and have found that the Customer Service Team are really helpful and caring. They answer the phone promptly, deal with any queries quickly and efficiently and follow up constantly to ensure their contractors contact you to book in and carry out any jobs in a timely manner and also to ensure you are happy with the work.
I especially would like to commend David and Steve on the help and due care and attention they have shown me with the 2 claims I have made so far.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Annette,
Thank you so much for your wonderful review! We’re delighted to hear that your experience with us since April has been positive and that our customer service team has been able to support you promptly and efficiently.
It’s especially great to know that David and Steve provided the care and attention you deserved while handling your claims. We’ll make sure your kind words are passed on to them.
We truly appreciate your trust in us and look forward to continuing to support you whenever you need us.
Kind regards,
The Smart Cover Team
Rang to cancel policy
Rang to cancel policy, as had some problems with company. Spoke to David Williams, very professional. Cancelled the policy from my renewal date and sent me a confirmation e mail, as requested
4 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Catherine,
Thank you for sharing your feedback. We’re sorry to hear that you experienced some difficulties but are pleased to know that David was able to assist you professionally and process your cancellation exactly as requested.
If you ever decide to return in the future, we’ll be here to help. Wishing you all the best.
Kind regards,
The Smart Cover Team
Why is it taking so long to book my…
Why is it taking so long to book my repair? Someone called me today, asked for my address for “security”, had no idea I had moved and updated my address, then left the call without taking the address or telling me the reason for his call. I reported the breakdown of my tumble drier about 5 day ago now and still no repair booked. AND this isn’t the first time, I’ve claimed in the past and had to wait a ridiculous amount of time on a repair. Heading to Domestic and General who are far quicker and much more professional!
3 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Gill,
Thank you for taking the time to share your feedback, and we’re truly sorry for the inconvenience and frustration you experienced.
We have reviewed your case, and we can confirm that this was actually your first claim with us — so we completely understand why the delay felt even more disappointing. Unfortunately, the wait you encountered was due to limited engineer availability in your specific area at the time. This is not the level of service we aim to provide, and your feedback has been taken seriously and shared with our service partners to prevent similar delays.
We also apologise for the confusion during the call you mentioned. That interaction fell short of the standards we expect, and we will be addressing this internally.
We’re glad to confirm that your repair was completed on 11 November, and we hope everything is now running smoothly. If there’s anything more you’d like us to review or assist with, we’re here to help.
Kind regards,
The Smart Cover Team
All staff at Smart Cover are friendly…
All staff at Smart Cover are friendly and helpful. I would highly recommend them.
A great pity they are slowly closing down. All my Policies have now been overtaken by another company who I find just as great.
4 de fevereiro de 2025
Resposta da Smart Cover
Hi Nicole,
Thank you so much for your kind words and recommendation — we truly appreciate your long-standing support. We’re delighted to hear that you’ve consistently found our team friendly and helpful.
While some policies have transitioned to another provider, we’re glad to know you’re receiving the same level of service and care. Our priority has always been to ensure customers remain well-looked-after, and we’re pleased the handover has been smooth for you.
Thank you once again for taking the time to leave your review.
Kind regards,
The Smart Cover Team
Absolutely useless
Absolutely useless. Have waited over 3 weeks on replacement washing machine. Everything takes too long to process. Paid for delivery & installation of new washing machine & removal of old machine to be told company wouldn’t disconnect my old washing machine and I would have to do it myself. Delivery hasn’t arrived when I was told it would be here. Waste of money and time with this company. If I’d have just gone to currys I would have had a new machine 3 weeks ago. Meanwhile I’m out pocket as I’m having to use a public laundrette at £11 a wash. Absolute shambles. AVOID AT ALL COSTS.
31 de outubro de 2025
Avaliação não solicitada
Katherine was amazing a credit to the…
Katherine was amazing a credit to the company and only reason I’m giving 5 is because she was so helpful …. But I was charged for parts that were not fitted and this was confirmed by a second engineer on my recall repair and yet I was still not refunded …. This was not ok!
3 de outubro de 2025
Avaliação não solicitada
Efficient service.
Problem was handled efficiently and quickly, I was kept informed at each stage of my claim by Katherine Hayes.
17 de outubro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Keith,
Thank you for your feedback! We’re glad to hear that Katherine kept you informed throughout the process and that your claim was handled efficiently. Your kind words are much appreciated.
Best regards,
The Smart Cover Team
Tumble Dryer Repair Call Experience
The agent that handeled our service call (Katherine Hayes) was attentive and continued to keep us updated as we needed a part to be sourced and then followed up with ensuring we had an engineer appoiintment done and that they attended and that we where satisfied with the work done.
We are very pleased with the service recieved. The tumble dryer is working fine.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Summer Vale,
Thank you for your lovely feedback! We’re thrilled to hear that Katherine and the team were able to keep you updated throughout the process and that your tumble dryer is now working perfectly. We really appreciate you taking the time to share your experience.
Best regards,
The Smart Cover Team
The man was very pleasant and polite
The man was very pleasant and polite, also cleaned my boiler , no other person has done this he was very professional.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi H A Butler,
Thank you for your kind feedback! We’re delighted to hear that our engineer provided a professional and thorough service. It’s great to know you were happy with the extra care taken during your boiler clean.
Best regards,
The Smart Cover Team
Katherine at Smart Cover was very professional and attentive, as previouse
Katherine at Smart Cover was very professional, explained the process fully and arranged my service easily and efficiently.
Brian the Engineer was also exceptional, very thorough and professional.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Al Carnegie,
Thank you for your kind words! We’re thrilled to hear that Katherine provided professional and attentive support and that Brian delivered such a thorough and exceptional service. We’ll be sure to pass on your feedback to them.
Best regards,
The Smart Cover Team
Very good
Very good - Catherine Hayes very helpful - excellent boiler service
6 de outubro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Dan,
Thank you for your feedback! We’re delighted to hear that Catherine provided helpful support and that your boiler service was excellent. We’ll make sure to pass your kind words on to her.
Best regards,
The Smart Cover Team
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