From the start every employee from Smart Cover has been extremely courteous & helpful. They have bent over backwards to meet my every need. Today & last week Steve was charming, sympathetic & backed... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Though there is no online account for smart cover, there is an email address which one can use to contact and which is checked and replied to. James Peter called me back and assured me that the servi... Ver mais
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Ver mais
A empresa respondeu
Very good service thabk you. Only issue was being asked to pay the full years premium on the faulty product, unusual request
Detalhes da empresa
Escrito pela empresa
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Informações de contato
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Reino Unido
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
David as Smart Cover was fabulous
David as Smart Cover was fabulous. Farooq who sorted my boiler was a star!
SMCOV769465
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Richard,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that David provided fabulous support and that Farooq did a great job sorting out your boiler ⭐
We’ll be sure to pass on your kind words to both of them—they’ll be delighted to know their efforts made a difference.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
The call was answered within minutes…
The call was answered within minutes and the agent was very helpful and helped me with my claim l
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Beetson,
Thank you for taking the time to leave your review. We’re pleased to hear that your call was answered quickly and that our agent was able to assist you with your claim in a helpful manner.
We really appreciate your feedback and your support.
Kind regards,
The Smart Cover Team
Good service David was very helpful he’s done a…
David was very helpful he’s done a claim for me
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Robert,
Thank you for taking the time to leave your feedback. We’re pleased to hear that David was helpful and supported you with your claim. We’ll be sure to pass on your kind words to him.
Kind regards,
The Smart Cover Team
I found very informative and helpful
I found very informative and helpful
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Gillian,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the service informative and helpful. Your comments are very much appreciated and will be shared with the team.
Kind regards,
The Smart Cover Team
Great customer services and sales team…
Great customer services and sales team really helped me to get a good price. Appreciate sales team efforts
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Faheem,
Thank you for your kind feedback. We’re really pleased to hear that our customer services and sales team were able to support you and help secure a good price. Your appreciation means a lot to us, and we’ll be sure to share your comments with the team.
Kind regards,
The Smart Cover Team
home emergency
spoke to David Williams he gave a good service
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi G W Paterson,
Thank you for taking the time to share your feedback. We’re pleased to hear that David Williams provided you with good service when you contacted us regarding your home emergency. Your comments will be shared with him and the team.
Kind regards,
The Smart Cover Team
Katherine Hayes was so helpful!
Katherine Hayes was so helpful! I really appreciate your patience while I considered our options. We were so happy to get our replacement machine today having not been able to wash clothes for over 2 weeks. Thank you so much!
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Kim,
Thank you for your kind feedback. We’re delighted to hear that Katherine Hayes was so helpful and patient while you considered your options. We understand how difficult it can be to manage without a washing machine, so it’s great to know that your replacement has now been delivered and you’re back up and running.
We’ll be sure to pass on your thanks to Katherine.
Kind regards,
The Smart Cover Team
Very professional
Very professional
Knows his job very well polite and considerate. David in the office was understanding and very prompt in trying to resolve the issue. All promises kept.
My grateful thanks to everyone at Smart Cover👍🏿🙏🏿
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you so much for your wonderful feedback. We’re delighted to hear that both our engineer and David from the office were able to support you professionally and promptly. Keeping our promises and ensuring a smooth experience for our customers is something we take great pride in, so it’s truly appreciated to hear this recognised.
Thank you again for taking the time to share your experience — we’re always here if you need anything in the future.
Kind regards,
The Smart Cover Team
Good quick efficient service
Good quick efficient service. They came within a few days and the phone service was good too. Thanks to all including Katherine Hayes
26 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Rena,
Thank you for sharing your feedback! We’re really pleased to hear that you received quick and efficient service, both over the phone and during the visit. We’ll make sure Katherine and the rest of the team see your kind words.
Thank you again for taking the time to leave a review — we truly appreciate it.
Kind regards,
The Smart Cover Team
Awful experience
Awful experience, they don't tell you when your boiler service is due (but you've been paying them all year for boiler cover!). You have to keep track yourself. You phone them to say your boiler service is due. They then take many weeks to arrange said service. But they don't keep you updated.
When my engineer appointment was finally arranged the engineer kept changing his arrival time, on the day. I work full-time & the last minute changes were hugely inconvenient. He then turned up 2 hrs earlier than he said after several changes. Turns out it wasn't the engineer himself that turned up but his mate. Also an engineer (so he said) but how am I supposed to know?! I complained to both engineers. The engineer who was supposed to come reacted extremely rude (implying that 2 hrs early is close enough to his ETA). I complained to Smart Cover but they didn't care. They said I'd received the boiler service I'd asked for. Their engineers' rudeness, their sheer lack of communication & the audacity of sending your mates doesn't bother Smart Cover. I shall never ever use them again.
9 de outubro de 2025
Avaliação não solicitada
5 stars
Always quickly and efficiently.
The engineers are professional and approachable.
So far only positives outcomes from my end.
Apart from that, it covers a vast range of services.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Dilia,
Thank you so much for your wonderful review! We're delighted to hear that you've consistently experienced quick and efficient service and that our engineers have been professional and approachable during their visits.
It’s great to know you’ve had positive outcomes so far and that you’re finding value in the wide range of services covered.
We truly appreciate your feedback and your trust in Smart Cover.
Kind regards,
The Smart Cover Team
I was satisfied with the service I…
I was satisfied with the service I received from David. Many thanks.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Brian,
Thank you for your feedback! We're glad to hear that you were satisfied with the service provided by David. We’ll be sure to pass on your thanks to him.
Kind regards,
The Smart Cover Team
Excellent support during my boiler issue
David who attended my call to sort the Boiler issue, was really friendly and knowledgeable about Boilers and knew exactly what needs to be done. Sorted to arrange for an engineer as soon as possible. Also he advised when the annual service need to be done next and when to book it. Very helpful. I will be happy to renew the cover next year again.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Jenson,
Thank you for taking the time to share your experience! We’re delighted to hear that David was friendly, knowledgeable, and able to assist with your boiler issue. It’s great to know you found the advice about your annual service helpful, and we look forward to supporting you again when you renew your cover next year.
Kind regards,
The Smart Cover Team
David was very helpful and organized a…
David was very helpful and organized a drain company to attend the same day to clear the sewage overflow in my garden, great result thanks.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Val,
Thank you for sharing your feedback. We’re delighted to hear that David was able to assist quickly and organize same-day support to resolve the sewage overflow. It’s great to know the outcome was satisfactory, and we’ll be sure to pass on your kind words to him.
Kind regards,
The Smart Cover Team
Very good service from Smart Cover…
Very good service from Smart Cover right from start of the electrical breakdown till, everything was sorted
17 de novembro de 2025
Avaliação não solicitada
We had an engineer this morning to…
We had an engineer this morning to service our boiler , his name is Zak and what a fantastic person he was . Done his best . I am very happy about his job and must recommend him .
18 de novembro de 2025
Avaliação não solicitada
The dishwasher
Dealt with in a very efficient helpful timely way by Katherine
18 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Elaine,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Katherine was able to handle your dishwasher claim efficiently and in a timely manner. We’ll be sure to pass on your kind words to her.
Kind regards,
The Smart Cover Team
Thankyou David Williams (Customer…
Thankyou David Williams (Customer Service) for a smooth, stress-free cancellation of my policy.
Usually you get pressured into staying and not cancelling which has put me off ever using a company again.
David was very easy to talk to and understand.
Thankyou !
Julie Bannister
17 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Julie,
Thank you for sharing your experience. We’re pleased to hear that David was able to make your policy cancellation smooth and stress-free. We’ll pass on your kind words to him, and we appreciate your feedback.
Kind regards,
The Smart Cover Team
Great service from Katherine
Kathrine seemlessly organised my boiler servicing so that it occurred during a scheduled repair. It saved me a day off work.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Roy,
Thank you for sharing your feedback. We’re delighted to hear that Katherine was able to organise your boiler service so efficiently and help save you a day off work. We’ll be sure to pass on your kind words to her.
Kind regards,
The Smart Cover Team
Appliance Support
Katherine was supportive and professional throughout my claim.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Smart Cover
Hi Jill,
Thank you for your feedback. We’re pleased to hear that Katherine provided supportive and professional assistance throughout your claim. We’ll make sure your kind words are passed on to her.
Kind regards,
The Smart Cover Team
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