Very good service thabk you. Only issue was being asked to pay the full years premium on the faulty product, unusual request
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Veja o que dizem as avaliações
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Ver mais
A empresa respondeu
The boiler service was thorough, quite and quickly completed. The appointment was timely. Sophie Peter sent through the certificate the very next day, which is appreciated. Thank you, great service a... Ver mais
A empresa respondeu
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Informações de contato
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Reino Unido
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
David was really helpful in advising me…
David was really helpful in advising me when I would get my policy documents via email resent as I had misplaced the original policy information. He also helped to get my boiler service appointment request activated. Thank you for your great service and understanding.
Mr Sajjan
12 de março de 2026
Avaliação não solicitada
Buy with confidence!
I have been a customer for few years and I can say the service is great! Claims take few days, etc but that is normal. I have peace of mind that things will get sorted. Katherine Hayes was the staff member who helped us this time around with our washing machine (faulty pump) and Katherine kept us informed of how things were progressing constantly. Thank you!
7 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Andres,
Thank you for your kind feedback and for being a valued customer for the past few years. We’re pleased to hear that your claim for the washing machine was handled smoothly and that Katherine Hayes kept you informed throughout the process.
Providing clear updates and giving our customers peace of mind when things go wrong is very important to us, so it’s great to know this was your experience.
Thank you for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Good service but hard to get through on a sunday
Excellent service from David Williams who was always patient and helpful. It was not easy to get in touch in a Sunday - the system made you stay in hold for hours and sometimes didn't even allow you to connect. I was also a little surprised at being asked to pay for half of the repair, even though it was less than the £500 cover and did not accept paying for half of the original call out cost given my policy has no excess. The contractor Suresh/Sammy was excellent - punctual and experienced.
1 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Simon,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that David Williams provided patient and helpful support, and that the contractor delivered a punctual and professional service.
We’re sorry to hear about the difficulty you experienced reaching us on Sunday and appreciate you bringing this to our attention. Your comments regarding accessibility and the repair charges are valuable and will be reviewed as we continue to improve our service and communication.
Thank you again for your feedback and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Katherine did a professional job with…
Katherine did a professional job with our claim
5 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Darren,
Thank you for your feedback. We’re pleased to hear that Katherine handled your claim in a professional manner and provided a positive experience.
We appreciate you taking the time to share your review.
Kind regards,
The Smart Cover Team
Very helpful smcov757505
David was Really helpful Thankyou
6 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Helen,
Thank you for your feedback. We’re pleased to hear that David was able to assist you and provide helpful support with your claim.
Thank you for taking the time to share your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Annual boiler service…
The company used for the annual service of my boiler is, as always, excellent. They are based in the village where I live and are friendly and efficient.
5 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Janette,
Thank you for your kind feedback. We’re delighted to hear that the annual boiler service was carried out smoothly and that the engineer provided friendly and efficient service.
We appreciate you taking the time to share your experience with us.
Kind regards,
The Smart Cover Team
Very nice and helpful gentleman…
Very nice and helpful gentleman assisted me and answered my queries.
6 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Neil,
Thank you for your feedback. We’re pleased to hear that our team member was able to assist you and answer your queries in a helpful and professional manner.
Thank you for taking the time to share your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Katherine Hayes did a good Job
Katherine Hayes dealt with my claim, she was very efficient and courteous on the phone. My claim went through very quickly once I provided the required information. She was able to answer a query I had regarding one of the claims made , and I received payment within 5 days.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Faye,
Thank you for your feedback. We’re pleased to hear that Katherine Hayes handled your claim efficiently and was able to assist with your queries. It’s great to know that the process moved quickly once the required information was provided and that the payment was received promptly.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Was such a nice person very helpful
Was such a nice person very helpful
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Margaret,
Thank you for your feedback. We’re pleased to hear that you found our team member helpful and that you had a positive experience with the service provided.
We appreciate you taking the time to share your review.
Kind regards,
The Smart Cover Team
Great
Because it was acted on very quickly and Kathryn in particular speeded things up so much so as I am receiving my replacement wshing machine today 28/2/26
28 de fevereiro de 2026
Avaliação não solicitada
Handled quickly and to my satisfaction
Handled quickly and to my satisfaction. All correspondence has been promptly handled. This is the 2nd time I have made a claim over the years and have been very happy with the service on both occasions.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Jackie,
Thank you for your feedback. We’re pleased to hear that your claim was handled quickly and to your satisfaction, and that communication throughout the process was prompt. It’s also great to know that both of your experiences with us over the years have been positive.
We appreciate you taking the time to share your review.
Kind regards,
The Smart Cover Team
The agent David Williams was excellent
The agent David Williams was excellent, and very helpful indeed.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Frederick,
Thank you for your feedback. We’re pleased to hear that David Williams was able to assist you and provide helpful support.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Good
I was surprised that I needed to submit photos before an engineer visit could be authorised. But, once done, the visit was arranged promptly and the fault has been fixed.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Julian,
Thank you for your feedback. We understand that the request to submit photos before authorising an engineer visit may have been unexpected, and we appreciate your cooperation in providing the information. We’re pleased to hear that once this was completed, the visit was arranged promptly and the fault was successfully fixed.
Thank you for taking the time to share your experience with us.
Kind regards,
The Smart Cover Team
Dishwasher Claim
Katherine Hayes was my case manager and she kept in touch re every stage of my claim for my broken dishwasher. It was fixed within a week of reporting it and she has assured me of my ongoing rights and cover in case it ever happens again.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Rebecca,
Thank you for your review, Rebecca.
We’re really pleased to hear about your positive experience and that your dishwasher claim was handled quickly and smoothly. Keeping customers informed at every stage of the process is something we place strong importance on, so it’s great to know this came through in your experience.
We’ll also ensure your feedback is shared with Katherine for recognition of her support and case management.
Thank you for choosing Smart Cover Insurance, and we’re glad we could assist.
Kind regards,
The Smart Cover Team
Efficient service
Efficient service. Polite engineer. Whole process easy to go through. Katherine Hayes was very helpful when calling me
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello ,
Thank you for your feedback. We’re pleased to hear that the whole process was easy and that our engineer provided a polite and efficient service. We’ll also pass on your kind words to Katherine Hayes, who will be glad to hear she was able to assist you effectively.
Thank you for sharing your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Avoid
Wouldn't even give this a 1 star but cannot go down any further.
I have home emergency and boiler cover with this company and my heating / hot water went off last night. I called the 24/7 helpline and got answer machine / voicemail at 7pm.
No phonecall back, nothing until 8.45am the next morning.
Totally unacceptable, I have my 85 year old mother living with me. Just thankful the weather was not too cold or I dread to think. Had to bundle her up in blankets as it was. Cover cancelled, will find another company that actually fulfills its obligations.
Oh and phonecall at 8.45 was a foreign person who would not speak to me unless I gave him my policy number and date of birth?? Ridiculous, my policy number was left on the voicemail!! AVOID THIS COMPANY
24 de fevereiro de 2026
Avaliação não solicitada
Katherine was extremely helpful.
Katherine was extremely helpful and followed up after the problem was resolved in a timely manner. She offered a good customer service.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Christopher,
Thank you for your feedback. We’re delighted to hear that Katherine was able to assist you effectively and that her follow-ups provided a positive experience. We’ll be sure to pass on your kind words to her.
Thank you for sharing your experience and for choosing Smart Cover .
Kind regards,
The Smart Cover Team
The customer service team are kind and…
The customer service team are kind and knowledgeable . I spoke to Steve and 2 other colleagues. The engineer who was sent was excellent and the problem with the boiler was because of the engineer at my previous insurance cover , Corgi boiler cover had not done the most basic service requirement. The problem now is because of poor service at Corgi boiler maintenance insurance
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Liz,
Thank you for your feedback. We’re pleased to hear that our customer service team, including Steve, provided knowledgeable and kind support, and that the engineer resolved the issue with your boiler efficiently.
We understand your frustration regarding the previous service under your former provider and appreciate you taking the time to share your experience with us.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Overall I was happy with the service…
Overall I was happy with the service but I would have liked to be kept informed of the engineer’s attendance rather than having to chase it up on couple of occasions. However, once the engineer came he was very good and polite and I can’t fault him at all
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Irena,
Thank you for your feedback. We’re glad to hear that the engineer provided a professional and polite service and that overall you were happy with your experience. We also appreciate your comments regarding communication about attendance, and we’ll use this to improve our updates so customers don’t have to follow up in the future.
Thank you for sharing your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Was very happy with the boiler engineer…
Was very happy with the boiler engineer they sent to do my annual boiler service , James Peter, the claims handler for my boiler service from Assuranty, who are the service provider for Smart Cover made sure this was done without myself having to do anything, which took away any pressure.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Brenda,
Thank you for your feedback. We’re delighted to hear that your annual boiler service went smoothly and that James Peter made the process stress-free for you. Our aim is to take the pressure off our customers and ensure every service is handled efficiently, so it’s great to know this was your experience.
Thank you for sharing your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
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