I would like to say how brilliant smart cover were when they came to look at our oven, the engineer was very polite and helpful and well presented 10 out of 10 for a company that goes out of it way t... Ver mais
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Veja o que dizem as avaliações
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Ver mais
A empresa respondeu
Very good service thabk you. Only issue was being asked to pay the full years premium on the faulty product, unusual request
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Informações de contato
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Reino Unido
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Satisfied customer
David Williams was very professional with handling my enquiry, he explained what will happen and left me feeling satisfied with the outcome.
22 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Mary,
Thank you for your feedback. We’re pleased to hear that David Williams handled your enquiry professionally and provided clear explanations, leaving you satisfied with the outcome.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
David Williams was very helpful
David Williams was very helpful and patient
22 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Paul,
Thank you for your feedback. We’re pleased to hear that David Williams was helpful and patient while assisting you.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
David Williams helpful
David Williams helpful, patient and dealt with my enquiry very well. Many thanks
2nd time iv enquired to this company and 1st time using the service.
17 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Shazana,
Thank you for your feedback. We’re pleased to hear that David Williams was helpful and patient, and that your enquiry was handled well.
It’s also great to know that this was your first time using the service and that you’ve had a positive experience so far.
Thank you for taking the time to share your review.
Kind regards,
The Smart Cover Team
I recently had a claim for my washing…
I recently had a claim for my washing machine with Smart Cover, and I’m pleased to say the process was handled smoothly from start to finish.
The cash settlement was processed efficiently, and everything was clearly communicated throughout. I’d especially like to thank Katherine Hayes, who was my claims handler, for her support and professionalism. She kept me informed at every stage and made the whole experience straightforward.
Overall, a positive experience and I appreciate the service provided.
20 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Waqas,
Thank you for your detailed feedback. We’re pleased to hear that your washing machine claim was handled smoothly from start to finish and that the cash settlement process was completed efficiently.
It’s great to know that Katherine Hayes provided professional support and kept you informed throughout, helping make the experience straightforward. We’ll be sure to pass on your kind words to her.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
I had a quick response and the matter…
I had a quick response and the matter was dealt with promptly ijhh
16 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Elizabeth,
Thank you for your feedback. We’re pleased to hear that you received a quick response and that your matter was dealt with promptly.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
The engineer showd up when they said…
The engineer showd up when they said they would be here I was impressed how quick I was sent a message to say that my repair had been logged and they would be in touch with the date and time a engineer would be here to repair my washer dryer they arrived and carried out the repair swiftly very pleased with how it all went from start to finished thankyou smart cover
16 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Theresa,
Thank you for your feedback. We’re pleased to hear that the engineer arrived as scheduled and that you were kept informed throughout the process from logging your repair through to arranging the visit.
It’s great to know the repair on your washer dryer was completed quickly and that you were happy with the overall service from start to finish.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Great customer support team.
Great customer support team.
17 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Arzaan,
Thank you for your feedback. We’re pleased to hear that you’re happy with our customer support team.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Useless policy
Useless policy. No claim approved although within the range of what this policy was to cover. I cancelled it as it was a waste of money.
14 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the outcome of your claim and that the policy did not meet your expectations.
All claims are assessed in line with the policy terms and conditions, and decisions are based on the cover available under the agreement.
We would also like to assist further, however we have been unable to locate any policy or claim details under the name used in this review. If you still require support, please contact us with your policy number or additional identifying information so we can review this for you.
We’re happy to help and ensure your concerns are fully looked into.
Kind regards,
The Smart Cover Team
Excellent experience
Excellent experience. Submitted a claim early afternoon and an engineer had repaired the leak by 7.30pm. Thank you.
13 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello,
Thank you for your feedback. We’re delighted to hear that your claim was handled quickly and that an engineer was able to attend and repair the leak the same day.
It’s great to know you had an excellent experience, and we really appreciate you taking the time to share it.
Kind regards,
The Smart Cover Team
First Class Service
Be Smart Breakdown Cover I highly recommend, I received a first class service when iv used this service previously and again today, when my car broke down i was kept fully informed about the arrival of breakdown recovery, I’m a very happy customer and will buy from this company when I need to renew.
Thanks
Co.Antrim Resident
14 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Caz,
Thank you for your feedback. We’re delighted to hear that you received a first-class service and that you were kept fully informed throughout your breakdown assistance.
It’s great to know you’ve had consistently positive experiences with us, and we really appreciate your recommendation and continued trust in Smart Cover.
Kind regards,
The Smart Cover Team
Hotpoint washing machine
Kathrine Hayes dealt with my claim for new Hotpoint washing machine, she was kind,courteous and helpful and made me comfortable with the process thank you Katherine hayes.
11 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Semran Mustafa,
Thank you for your feedback. We’re delighted to hear that Katherine Hayes was kind, courteous, and helpful throughout your claim and that she made the process comfortable for you.
We really appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
The gentle who dealt with my queary …
The gentle who dealt with my queary ( David williams ) was most helpful ,and polite . He did his job professionaly
10 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Angela Mcalpine,
Thank you for your feedback. We’re pleased to hear that David Williams was helpful, polite, and dealt with your query in a professional manner.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Very informative
Very informative. Listens to specific instructions regarding time for appointment. Keeps us in touch with parts ordered and when to expect repair.
Katherine Hayes very helpful, even with a very bad phone line, she rang me back. Still a very bad line, so maybe just a fluke today.
7 de abril de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Steve,
Thank you for your feedback. We’re pleased to hear that you found the service very informative and that Katherine Hayes was able to support you effectively by keeping you updated and even calling you back when there were issues with the phone line.
We also appreciate your patience regarding the connectivity issues during the call, and we’re glad we were still able to keep you informed throughout the process.
Thank you for sharing your experience.
Kind regards,
Great back office function as well as…
Great back office function as well as on site support.
23 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Steve Jackson,
Thank you for your feedback. We’re pleased to hear that you were satisfied with both our back office function and the on-site support provided.
We really appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
WASHINGTON MACHINE REPAIR SAMSUNG
I had a very positive experience with Smart Cover when dealing with my washing machine breakdown. The process was handled efficiently from start to finish, and everything was clearly explained.
A special thanks to Katherine Hayes, who assisted me throughout the claim. She was professional, responsive, and made the whole process smooth and stress-free.
The repair was arranged quickly, and I was kept updated at every stage. Overall, I’m very satisfied with the service and would definitely recommend Smart Cover.
24 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Alex Gerardo,
Thank you for your feedback. We’re delighted to hear that your washing machine breakdown was handled efficiently and that everything was clearly explained throughout the process.
It’s also great to know that Katherine Hayes provided professional and responsive support, making the experience smooth and stress-free for you. We’re pleased that you were kept updated at every stage and are satisfied with the service received.
We really appreciate you taking the time to share your experience and for your recommendation.
Kind regards,
The Smart Cover Team
How wonderful the company is very helpful in providing asdestance with clainl
Very helpful spoke 2 David who was very helpful assisting me with my claim
24 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Kathleen McAvinney,
Thank you for your feedback. We’re pleased to hear that David was very helpful in assisting you with your claim and that you were satisfied with the support provided.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Good customer service
Good customer service, friendly and efficient, job completed satisfactorily.
22 de março de 2026
Avaliação não solicitada
Resposta da Smart Cover
Hello Brian Wilson,
Thank you for your feedback. We’re pleased to hear that you received friendly and efficient customer service and that the job was completed satisfactorily.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Thank you David Williams for your help…
Thank you David Williams for your help in sorting my request for repairs for my goods.
Very much appreciate your time and understanding to get problems resolved
SMSUR025203
Thank you
17 de março de 2026
Avaliação não solicitada
Efficient service
Efficient service, nice people to deal with, everything done
17 de março de 2026
Avaliação não solicitada
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