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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Up date snug now won’t take sofa back as it has been sat on even thought wrong colour extremely poor quality .if any one wants photos happy to provide .the bank are dealing with it as Debenhams are ju... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great selection, very reasonably priced and lots of pictures to help choose. Easy purchase process and able to select delivery (slight gripe that free delivery doesn’t cover our area, although we are... Ver mais

Avaliado com 5 de um total de 5 estrelas

Snug has so many options for style, size and augmentation. We have such a small hallway that getting conventional sofas isn't an option. We went with the Rebel collection and it's fab. The delivery... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered The Rebel in Taupe velvet. Beautiful shape minimalist sofa in gorgeous neutral colour. Great customer service from Carly before ordering, so much so I took a risk and bought it without sitting... Ver mais

Detalhes da empresa

  1. Loja de sofás
  2. Loja de Móveis

Sobre Snug

Escrito pela empresa

We set out on a mission to change what it means to buy a sofa! Snug started the 'sofa in a box' movement, and disrupted the sofa market, with quality ready to assemble sofas that are delivered in days and assembled in minutes without the need for tools. Join the Sofa Revolution!

Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

What a stunning sofa!

What a stunning sofa! We have the 3 seater Big Chill and it is so comfortable. The ordering, delivery and construction were so easy and nothingwas too much trouble for the team. I thoroughly recommend Snug, I don't know why anyone would buy from anywhere else!

10 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Rebel 2 Seater

Thought quite a lot before committing to buy the snug sofas but finally took the plunge and so glad I did ,really love them they are so sturdy and comfy ,came fully boxed and were so easy to put together and really stylish to look at .

10 de julho de 2024
Avaliado com 4 de um total de 5 estrelas

Gorgeous snug sofa

Ordered on the Monday and the sale, and it arrived by Wednesday! These sofas are SO easy to put together I did it by myself. You wouldn’t think they were modular sofas as I had lots of comments telling me they’d be flimsy etc.
Colour exactly as the swatches, they look great in my living room and my cat approves!
Only given it 4 stars as it is supppper firm but I know that will soften in time

9 de julho de 2024
Avaliado com 4 de um total de 5 estrelas

Great sofa

Great sofa.

But legs were wonky, but quickly replaced when I email them.

Consider getting them to assemble for you. You need to be strong to assemble yourself

9 de julho de 2024
Avaliado com 1 de um total de 5 estrelas

Awful sofa bed - good sofa

Sofa itself is nice - easy to assemble, good colour, comfy etc. but we brought this especially to use as a sofa bed and this is the most uncomfortable sofa bed I have ever laid on, it is embarrassing for visitors to use (a couple of honest friends told us about it!) so we now have a blow up bed which we can't even store in the sofa since it is taken up with the stupid sofa bed. Customer support were no help, said to use a mattress topper - this won't fix the feeling of the giant metal bar which sits too close to the mattress... So I'd recommend the sofa but don't waste your money on the sofa bed.

15 de julho de 2023
Avaliação não solicitada
logotipo da Snug

Resposta da Snug

Good Morning,

I hope you are well and thank you for your review.

We are very sorry to see that you have concerns with your furniture and can completely understand how disappointing this must be for you.

So that we can take a look over your order, please send us a screenshot of your review and your order number or address and postcode to hello@snugsofa.com

Kind Regards,
Snug Social Media Team



Avaliado com 5 de um total de 5 estrelas

Game changer

Beautiful sofa that is comfortable, but comes in pieces to enable me to get it through a small space into my lounge.

4 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Nicely made chair and footstool

Nicely made chair and footstool
Hopefully it will last well.
Only issue is the fabric (velvet like) attracts my cats hair and needs cleaning off each day.
Chair is firmer than I imagined but I know other styles offer a softer seat. This one was in my budget though.
Overall I am pleased with my purchase and the style looks good in my house

29 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

The mmm

The sofas arrived on time and were easily put together. They look good in my room and are slowly losing their hardness.

6 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Absolutely love this company

Absolutely love this company. Being 3 floors up buying a sofa was my worst nightmare but this company just made it wonderful. I got the chaise rebel sofa and I adore it. Most comfortable sofa and so easy to put together. Also love the fact when we do move we won't have to struggle taking it down the stairs and we can buy more parts to add to it. Delivery was quick and hassle free plus got it in the sale at an amazing price.

5 de julho de 2024
Avaliado com 1 de um total de 5 estrelas

Not durable; disappointing

EDIT-18 July (after getting another reply from customer service): Good luck to those who bought anything from the company before Jan 2023, because "Unfortunately, as you purchased your item with Snug Shack Ltd and this company went into Administration back in January 2023, we are unable to assist you further with your enquiry."

Our 3-seater went saggy within 1.5 years of use, which is disappointing given the price (paid over £1,400 for it in 2022). Tried to find a solution with the customer service and only got told to rotate or smooth the sagged cushions which obviously will not help with the issue. Alternatively they offered a replacement for the cushions for £509. Don't think it's reasonable to pay that price every 1-2 years just to keep using a sofa that's supposed to last.

12 de julho de 2024
Avaliação não solicitada
logotipo da Snug

Resposta da Snug

Good Morning Sarah,

I hope you are well and thank you for your review.

I am very sorry to see your cushions have become saggy, I appreciate how disappointing this may be for you.

So we can look into this, please send an email to hello@snugsofa.com with your order reference number.

Many thanks,
Snug Social Media Team

Avaliado com 5 de um total de 5 estrelas

Super sofa corner unit

Super sofa corner unit, good price and was delivered within 48hours. All boxed and packaged well but the modular units were easy to construct. Recommend!

26 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Stupendous Snug! Wonderful

Really really impressed with Snug. Impeccable customer service and the sofa is absolutely beautiful.
I went for The Big Chill 3 seater and I am not disappointed, so so comfortable. Would wholeheartedly recommend on every level. Thanks so much, loving it x

18 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

Awful service - avoid

Allowed me to place an order, then one week later on delivery day when nothing had turned up they told me it was out of stock and not back until September. I had to contact them - no contact from them at all - really bad service all round.

9 de julho de 2024
Avaliação não solicitada
logotipo da Snug

Resposta da Snug

Good Evening,

I hope you are well and thank you for your review.

I am very sorry to see we would not be able to deliver your goods until September. I can completely understand how disappointing this may be for you.

So we can take a look into this, please send an email to hello@snugsofa.com with your order reference number.

Kindest,
Snug Social Media Team

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