The Sofa Company Avaliações 

2.551
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very professional and friendly service, arrived on time within two days from order, excellent purchase easy to assemble good quality and price Very happy customer

Avaliado com 5 de um total de 5 estrelas

Excellent customer service@ received a phone call within minutes of placing the order to check delivery arrangements. Also was kept up to date with the delivery. Couldn't ask for more. The chair is fa... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de móveis para sala de estar

Informação fornecida por fontes externas variadas

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,7

Todas as avaliações

(2.551)

86 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great sofa, great service

Our new sofa is lovely, comfortable (as it should be of course!) and good looking! It's a really good colour, distinctive but not too loud! Delivery was excellent too so all round very good indeed. Thanks.

29 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Smashing little chair

Easy to order .fast delivery .fairly well constructed .comfortable height .slight puckering to fabric on seat cushion but I think this will go when used

22 de abril de 2025
Avaliado com 1 de um total de 5 estrelas

Just be aware

Just be aware, if you are not happy with your purchase, you will have to pay for your own return. This costs hundreds for a sofa! I would go to a shop and try before you buy!

3 de abril de 2025
Avaliação não solicitada
logotipo da The Sofa Company

Resposta da The Sofa Company

Dear Natasha

Thanks for taking the time to write a review. I am sorry you are not happy with the returns process we offer.

I cannot locate your order, Please can you call us on 01803 500810.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service. Great communication. They called me the day after purchase. Delivery was exactly on time. Very pleasant delivery men. I would recommend the company to everyone I know. Thank you

1 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Ordered 2 recliner chairs

Ordered 2 recliner chairs, The sofa company called me within a hour of placing the order to confirm the order and advise of a delivery time. I ordered on the Sunday and received them on the Tuesday. Easy to assemble overall a fantastic service Thankyou.

18 de março de 2025
Avaliado com 5 de um total de 5 estrelas

You wouldn’t expect a 5 star review…

You wouldn’t expect a 5 star review when goods are damaged, but I feel I need to give this firm the credit it deserves. Took delivery of 2 tub chairs and unfortunately noticed a split in one of them. My heart sank at the thought of trying to return it! I phoned the company and spoke to a delightful man who apologised and after I sent a photo of the damage he promised a replacement which came within two days. Well done sofa company. Highly recommend.

25 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered the de vere sofa it arrived…

I ordered the de vere sofa it arrived late, the delivery driver was extremely rude and dragged the sofa ftom his van which was parked in the next street and left it on a pallet in the road couldn't even be bothered to put it on my drive.the sofa is very poor quality and uncomfortable and definitely not a thousand pound sofa as advertised i called customer service the phone call was cut off andI've had no contact as of how to return it

6 de março de 2025
Avaliação não solicitada
logotipo da The Sofa Company

Resposta da The Sofa Company

Dear Nicholas

Thanks for taking the time to write a review and i am sorry you are not happy with your purchase.

I will speak to the third-party couriers about your delivery experience and come back to you as this is not the service we expect our customers to receive.

You called us on the 6th of March advising you were missing parts for the sofa namely screws we asked for pictures and for you to confirm which ones and you said you would get back to us but you haven't.

Our phone lines are open 7 days a week, I did try and call and left you a voicemail, Feel free to call me on 01803 500810 so that we can resolve your complaint.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Avaliado com 5 de um total de 5 estrelas

Just wanted to give feedback for the…

Just wanted to give feedback for the amazing lads who just delivered my sofa. Bri and Tyler were fab, so friendly and kind, took their time explaining how it all works and even took the rubbish away with them. Andy Turner … your lads deserve a medal 🥇

11 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

un 10!!!!

Excelente servicio y atención al cliente. Entrega pedido retrasada por la dana en Valencia. Facilitaron repuesto en el interín y Eric nos mantuvo puntualmente informados de la situación en todo momento. Belen impecable a la hora de entregar el sofá. Un 10!!!

6 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company to Deal with, Quality furniture

From the time I ordered the Recliner and foot stall the service was great, confirmed Emails, text and a phone call, keeping me informed all the time. Totally free delivery and it arrived on time. We had to assemble it, easy to do just awkward. Very pleased with the quality and the whole buying experience. Five-star service at a great price.

4 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy with the service.

Delivery was reasonable and fast for our area, only slight negative is being left with a big heavy pallet which I now have to try to dispose of, but we are happy with the swivel chair and the service provided.

4 de março de 2025
Avaliado com 4 de um total de 5 estrelas

Great products

Edited - March 25, we bought this chair as a gift and after a few niggles with delivery the chair has finally been built and really good, super comfortable, great quality and went together really easily (didn’t even need the instructions). Our folks are super happy with the chair.

3 de março de 2025
Avaliação não solicitada
logotipo da The Sofa Company

Resposta da The Sofa Company

Dear Colin,

Thanks for taking the time to write a review and I am sorry you are not happy with the delivery company or service so far.

If I could just clarify a few points please -

1) You didn't pay extra for a next day delivery, you paid extra due to your postcode location, which unfortunately all third party couriers we use do charge to deliver due to the distance.

2) I did advise when the order was taken due to the distance delivery would take 3/4 working days, We are currently on day 2 and the goods should be delivered today if not at the latest tomorrow.

3) You called us this morning and we called the couriers and updated you on the delivery immediately, I am sorry this wasn't to your satisfaction.

Our website does clearly state in the delivery information that certain parts of Scotland and islands will carry an extra charge to deliver due to location and to call us for the best price and delivery timescales will vary.

I am sorry you aren't happy and felt the need to write this review, if you wish to chat further please do not hesitate to call me on 01803 500810.

Many Thanks
Lee
Customer Service Manager
Sofa Company
01803 500810



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