Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Ver mais
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Veja o que dizem as avaliações
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Ver mais
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Ver mais
A empresa respondeu
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Source for Business
Escrito pela empresa
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Informações de contato
PO Box 9136, BH11 0GF, Bournemouth, Reino Unido
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Excelente
2 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service from Kevin
Excellent service from Kevin, knew exactly how to help me and did so in a very friendly professional manner
4 de setembro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you so much for your review, we agree Kevin is one of our standout advisers and we're really pleased he was able to help you today.
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Great Customer Service
Sam from Customer Services was extremely helpful when I telephoned regarding a de registration process from Business to Domestic use with South West Water.
She explained everything we needed to know very thoroughly & left us feeling completely satisfied with the process.
3 de setembro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your feedback - we’re pleased Sam was able to make the de-registration process clear and straightforward for you. We hope you’ll be just as satisfied with South West Water as a domestic customer as you’ve been with us on the business side.
Kind regards,
The Source for Business Team
Helpful…
Very helpful staff and all sorted quickly and very efficiently.
2 de setembro de 2025
Avaliação não solicitada
Resposta de Source for Business
This is great to hear - thanks so much for taking the time to share your review!
Kind regards,
The Source for Business Team
Very helpful adviser
I asked for a ring back because the help line was busy and I got a call back very quickly. The adviser, Louise, was very helpful and resolved my problem, sending me an email with the information I needed
2 de setembro de 2025
Avaliação não solicitada
Resposta de Source for Business
We're happy to hear that you received a quick call back and that Louise was very helpful. We appreciate you letting us know that the information provided resolved your problem. Thanks for your feedback.
Kind regards,
The Source for Business Team
Flawed but improving service
We've been with SFB for years now, and whilst I find them to be trustworthy, it's been a rocky road. They took over our account from another business and for a long time our payments weren't being properly registered, but since then things have improved. Their accounts portal still isn't great as I can't see an overall balance of our account easily so improvements still need to be made. However, I give 4 starts today as the customer service was excellent and Wilbert understood the issue and was able to help resolve it.
1 de setembro de 2025
Avaliação não solicitada
Resposta de Source for Business
We appreciate your long-term relationship with us and your feedback. We're glad Wilbert was helpful and addressed your issue. We acknowledge the initial payment registration issues and the need for accounts portal improvements. We'll continue working to enhance your experience.
Kind regards,
The Source for Business Team
Margarita at customer services excellent job
Margarita at customer services understood all the things I needed to do with the new account and executed all of them. Even followed up with a summary of the changes made and a case number to follow up in case anything was awry. Very personable and a pleasure to do business with.
1 de setembro de 2025
Resposta de Source for Business
We're happy to hear that the new account setup process was smooth and efficient. We appreciate your positive feedback regarding the follow-up and the personable service you received from Margarita. We will pass on your kind words and thank you again for taking the time to leave a review.
Kind regards,
The Source for Business Team
Kevin was excellent today
Kevin was excellent today. He was very patient, explaining clearly the answers to all my queries, and left me feeling very satisfied that I now understood the system used by SWW.
1 de setembro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your kind words! Although we're a separate company to SWW, we’re so pleased Kevin was able to answer your queries!
If there's anything else we can help you with as your retailer, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
I rang Source for Business today as…
I rang Source for Business today as there have been alot of discrepancies in the account, and the portal wasnt very helpful so we couldnt reconcile the account. I spoke to Daniels today and he was able to provide documents that I need in order to reconciled the account. He was very helpful and sorted majority of the issue.
29 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
We appreciate you sharing your experience. We're happy to hear that the account issues were mostly resolved and that the documents provided were helpful for reconciliation. We'll continue to improve our portal to better support your needs.
Kind regards,
The Source for Business Team
Source for Business
Source for Business, are a great company to deal with, if you are in their area with local knowledge and very helpful staff.
28 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
We're happy to hear that you had a positive experience with our helpful staff and local knowledge! We appreciate you taking the time to leave your feedback.
Kind regards,
The Source for Business Team
Very helpful member of the team
Very helpful member of the team
27 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
We appreciate you taking the time to share your positive experience with our team member.
Kind regards,
The Source for Business Team
He was very helpful and polite
He was very helpful and polite
27 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
We're happy to hear that our employee was helpful and polite. Thank you for your positive feedback; we appreciate it.
Kind regards,
The Source for Business Team
Customer Service - Sam Booth
I spoke with Sam Booth, a very helpful lady. Got the job done efficiently and with good communication.
26 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
We're happy to hear that you had such a positive experience with Sam. We appreciate your kind words regarding the efficient service and clear communication you received.
Kind regards,
The Source for Business Team
Phoned with a bill query
Phoned with a bill query, the phone was answered quickly, the lady responded to my question with all the relevant information and yes it was my mistake 😒😒😒 no fault of Source for business.
5 stars for that.
20 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
We're happy to hear that our team could quickly address your bill query and provide helpful information. We appreciate your positive feedback and are glad the experience was helpful.
Kind regards,
The Source for Business Team
I had a huge water bill come through
I had a huge water bill come through, managed to get in the customer service queue and pressed for a call back. Took a couple of minutes, got a call from Daniel and it was so easy to sort, took a picture of the meter, emailed it why he was on the phone, he got the email and confirmed it was an error, and all sorted. That easy ! Pleasantly surprised but happy it was sorted.
22 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
We're happy to hear that Daniel was able to assist. We appreciate you sharing your positive experience with our customer service. It's great to know the call back and quick resolution were helpful. Thanks for your feedback.
Kind regards,
The Source for Business Team
Very understanding and helpful
Very understanding and helpful. Patient and understood my problem and stayed with me on the phone until completely resolved.
21 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
We are happy to hear that our team was able to understand your problem and provide helpful support. We appreciate you taking the time to share your positive experience!
Kind regards,
The Source for Business Team
Brilliant customer service
The customer services advisor I spoke to was extremely helpful and dealt with my query quickly and efficiently. Very impressed with the service received.
19 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your review - we’re so glad our advisor was able to sort things out for you quickly and efficiently. It’s great to hear you were impressed with the service!
Kind regards,
The Source for Business Team
Excellent Service
Spoke to Sam regarding direct debit form and found the service Sam provided excellent. Very helpful and friendly in a professional manner.
20 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for sharing your feedback - we’re pleased to hear Sam was able to help!
Kind regards,
The Source for Business Team
Extremely helpful
Extremely helpful, couldn't wish for any better service.
20 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
This is great to hear - thanks so much for the review!
Kind regards,
The Source for Business Team
Very positive and clear understanding…
Very positive and clear understanding of the problem and equally responsive with recommendations.
19 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your feedback! We’re glad our team could quickly get things sorted for you.
If there's anything else we can help with, please don't hesitate to contact us.
Kind regards,
The Source for Business Team
Water meter and stopcock locations
Once past the usual 'you are a queue but your call important to us' and a relatively short waiting time we were assisted by a most helpful Daniels who was able to fully answer and provide google mapping of the exact location of the SWW stopcock meter for our Parish Hall sited some 100m away from the building and unknown to the local community. Our contractors were able to continue with the major works and kitchen refit within the hour. It would be of benefit and for future reference if SWW either painted property numbers on the lid covers or at least noted positions within the invoice statements.
18 de agosto de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your kind feedback - we’re so pleased Daniels was able to get the information you needed so quickly.
We understand your suggestion about clearer meter and stopcock locations. As your retailer, we look after your account and billing, while South West Water manages the network and assets - but we’ll be sure to pass your comments on!
Kind regards,
The Source for Business Team
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