Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Ver mais
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Ver mais
A empresa respondeu
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Source for Business
Escrito pela empresa
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Informações de contato
PO Box 9136, BH11 0GF, Bournemouth, Reino Unido
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Excelente
2 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Super quick and easy to deal with…
Super quick and easy to deal with highly reccomended
23 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
What more could we ask for! Thank you so much for the recommendation, we really do appreciate it!
Kind regards,
The Source for Business Team
Professional
Professional quick service and very polite
23 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you so much for sharing this review - we love hearing how our staff are delivering on great customer service.
If there's anything else we can help with, please do get in touch.
Kind regards,
The Source for Business Team
Answered phone quicker than most…
Answered phone quicker than most businesses. Dealt with request quickly and professionally
21 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your feedback - we’re really pleased to hear we could get to your call quickly and sort everything out without any fuss. We know how rare that can be these days, so it’s great to know we’re hitting the mark!
Kind regards,
The Source for Business Team
Query answered completely
Gustaaf Bruin was very helpful, polite, and knowledgeable. He was able to provide all the information I needed and was very quick to follow up sending me the form and extra paperwork I needed to complete.
20 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your kind words! We’re so pleased Gustaaf was able to provide everything you needed so clearly and efficiently - we’ll be sure to share your feedback with him.
Kind regards,
The Source for Business Team
The call back system worked really well…
The call back system worked really well and saved me time. Sam was friendly, helpful and quick at dealing with my multiple issues!
Thanks you
20 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thanks for your lovely feedback! We’re so glad the call-back system saved you time - that’s exactly what it’s there for.
Great to hear Sam could get everything sorted quickly and with a friendly touch!
Kind regards,
The Source for Business Team
The call back system worked well and…
The call back system worked well and Zoe the customer service advisor was able to quickly resolve my query.
20 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
We know how frustrating it can be when there's a queue so we're really pleased to know our call back service is working as expected and that Zoe was able to resolve everything for you today.
Thanks so much for the review!
Kind regards,
The Source for Business Team
Resposta de Source for Business
Thanks so much for taking the time to share your feedback, we really do appreciate each and every one!
Kind regards,
The Source for Business Team
Helpful
So clear, considerate and helpful. Daniels was very pleasant.
17 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
We couldn't agree more! Daniels is one of our best and we're so pleased to know he's been able to help.
If there's anything else we can do, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Sam Booth was so helpful on the phone…
Sam Booth was so helpful on the phone and resolved the situation in a calm and friendly manner.
15 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thanks for your review - Sam is definitely one of our best and we're really pleased she's been able to resolve everything for you today!
Kind regards,
The Source for Business Team
I receved all the help that I need in…
I receved all the help that I need in very a professionaal and friendly way.
Thank you Margherita for everything you done for me today
15 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thanks so much for your review, it's great to hear Margherita was able to help and we'll make sure we pass your comments on to her manager!
Kind regards,
The Source for Business Team
Quick and efficient
Quickly and efficiently dealt with my change in billing requirements.
14 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
This is great to hear, thanks so much for sharing your review!
Kind regards,
The Source for Business Team
I rang customer services today and…
I rang customer services today and spoke with a gentleman called Kevin who was so helpful and friendly and closing my account was so easy and quick .
well done .
14 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your lovely feedback! We’re glad Kevin made the process of closing your account quick and easy. Sorry to see you go - but we’re really pleased we could help make things simple on your way out.
Kind regards,
The Source for Business Team
I spoke with a very helpful lady who…
I spoke with a very helpful lady who resolved my issue and she stayed on the phone until an emailed invoice and statement that I requested were delivered into my email inbox.
13 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for taking the time to share your feedback! We’re so pleased our advisor made sure everything reached you before ending the call - that’s the kind of thorough service we aim for every time!
Kind regards,
The Source for Business Team
Excellent service today
Excellent service today. Helen was very helpful. Thank yloh
10 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
That's great to hear - thanks so much for sharing your feedback, we really do appreciate it!
Kind regards,
The Source for Business Team
Muhammed was clear and efficient with…
Muhammed was clear and efficient with the information I required. Friendly service, thank you.
10 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your feedback! We’re so pleased Muhammad was able to provide clear, efficient, and friendly support - exactly the standard we aim for every time.
Kind regards,
The Source for Business Team
The best person I ever spoke she was…
The best person I ever spoke she was amazing woman .
Margarita Jadevic
5 stars 💯
8 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for sharing your experience! We’re thrilled to hear Margarita made such a positive impression - we think she’s pretty amazing too!
Kind regards,
The Source for Business Team
Thank you Samantha
I had a fantastic experience with Source for Business thanks to Samantha, who was incredibly helpful and professional. She resolved my issue quickly and efficiently, and made the call easy and stress-free. Thank again.
9 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your kind words! We’re so pleased Samantha was able to make everything straightforward and stress-free - she’s a real asset to the team.
Kind regards,
The Source for Business Team!
Kevin Needham was very helpful
Kevin Needham was very helpful and polite, he understood the issue that concerned me, sorted it out swiftly with no fuss and rectified my bill to the correct payment.
3 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
Thank you for your feedback - we’re pleased Kevin was able to get everything sorted quickly and without any hassle. Great to hear your billing issue was resolved smoothly!
Kind regards,
The Source for Business Team
Absolutely amazing customer service
Absolutely amazing customer service. The best I’ve ever experienced. Thank you Kevin.
3 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
This is brilliant to hear - thanks so much for sharing your feedback, we're really pleased Kevin was able to help!
Kind regards,
The Source for Business Team
Excellent service and communication
Excellent service and communication
3 de outubro de 2025
Avaliação não solicitada
Resposta de Source for Business
This is exactly what we love to see! Thanks so much for taking the time to share your feedback, it really does make a difference to our team.
Kind regards,
The Source for Business Team
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