Poppy handled our booking speedily and efficiently, having answered the phone straight away! We have booked many cruises through Sovereign, and always found your service extremely helpful.
A empresa respondeu
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Veja o que dizem as avaliações
Very helpful advice from Hans, based on first hand knowledge, answered all our questions on the Queen Victoria ship. We look forward to our first sailing with Cunard.
A empresa respondeu
Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Ver mais
A empresa respondeu
Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de viagens de cruzeiros
- também em
- Agência de Cruzeiros Marítimos
- Empresa de Cruzeiros Marítimos
Escrito pela empresa
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Informações de contato
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Reino Unido
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Excelente
992 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stress Free
Highly informative, empathetic, patient, professional and friendly.
Skye was exceptional and made the whole reservation process stress free.
11 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Tony Barlow,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye made your booking experience stress-free with her patient, friendly and professional service. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
First Class Service
Excellent service as always. Able to answer queries raised immediately and satisfactorily. Also no waiting time before being able to speak to an advisor.
13 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Kevin Colin,
Thank you so much for your recent 5-star review.
We are delighted to hear that your queries were answered promptly and to your satisfaction. It is great that you were able to speak with a member of our team straight away.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
A delightful company to deal with.
A delightful company to deal with. Very customer focussed and professional. We don't use any other agent now for cruise bookings. Recommended.
12 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Geoff H,
Thank you so much for your recent 5-star review.
We are delighted to be your first choice for cruise bookings and truly appreciate your continued loyalty and recommendation.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Smooth no fuss booking process…..
9 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Paul Garwood,
Thank you so much for your recent 5-star review.
We are delighted your booking experience was smooth and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Assistant was calm and considerate
Assistant was calm and considerate. I was made aware of various choices which existed and left to make my mind up. Any financial implications were explained. My particular needs were satisfied.
28 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Eric Tweedale,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received calm and considerate service, with all the options and costs clearly explained.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Jayne Lee,
Thank you so much for your recent 5-star review.
It is wonderful to hear that our team provided friendly, knowledgeable service and great value.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Rebecca handled my initial questions…
Rebecca handled my initial questions about this voyage and then through two other calls everything was tied down with all the information my wife and I needed to make this booking on Cunard. So helpful and professional all the way through the three conversations, and as always Sovereign made this whole process so easy and enjoyable!
8 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Quentin Hill,
Thank you so much for your recent 5-star review.
We are pleased to hear that Rebecca provided such professional and helpful support throughout your booking experience. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Quickly got to speak with a person
Quickly got to speak with a person. Explored options with me.
21 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Mark Stockton,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you were able to speak with a member of our team quickly and that we could help you explore the best options for your cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Kim Moreland was prompt and helpful
Kim Moreland was prompt and helpful. We have used you several times before and always found you good and with some money saving also.
8 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear John Chapman,
Thank you so much for your recent 5-star review.
We are pleased to hear that Kim provided such prompt and helpful service. It is especially rewarding to know that you have chosen to book with us on several occasions and have continued to enjoy both our service and the value we offer.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful and knowledgeable,Kim…
Very helpful and knowledgeable,Kim looked after us and provided information about the cruise and trips.thank you so much Paul Billingham
8 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Paul Billingham,
Thank you so much for your recent 5-star review.
We are delighted to hear that Kim provided helpful and knowledgeable advice and that the information she shared about your cruise and excursions was valuable. We will be sure to pass on your kind comments to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reliable & helpful Service
Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promised confirmation arrives in the email inbox.
7 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Andrew Harrison,
Thank you so much for your recent 5-star review.
We are honoured to be your first choice for cruise bookings. It is fantastic to hear that our team consistently provides knowledgeable, efficient and friendly service and that your booking confirmations arrive promptly as promised.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Flexible and helpful easy booking of…
Flexible and helpful easy booking of cruise.Kim Moreland was excellent
7 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Jeremy,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our service flexible, helpful and the booking process straightforward. We will be sure to pass your kind comments on to Kim.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The Sovereign Staff on the other end of…
The Sovereign Staff on the other end of the phone were very helpful and able to answer any questions I had. First class.
7 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear that our team were able to answer all your questions and provide the helpful service you expected.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The saleman Martin was excellent
The saleman Martin was excellent, very knowledgeable and very helpful.
5 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Gough,
Thank you so much for your recent 5-star review.
We are delighted to hear that Martin's knowledge and helpful approach made such a positive impression and will be sure to pass along your kind words to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The attitude attention of the young…
The attitude attention of the young lady who dealt with our enquiry called Poppy. Also liked the telephone being answered quickly without having to press options buttons
2 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear J Turner,
Thank you so much for your recent 5-star review.
We are pleased to hear that Poppy provided such attentive and friendly service and that she was able to assist with your enquiry. We are also pleased that you appreciate being able to reach our team quickly without complicated phone menus.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear James Dickinson,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received friendly and efficient service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Nina Kleiner,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team friendly and that we were able to provide all the information you needed.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Our contact was efficiently dealt with…
Our contact was efficiently dealt with and our questions answered
1 de outubro de 2026
Resposta da The Sovereign Cruise Club
Dear Robert Law,
Thank you so much for your recent 5-star review.
We are thrilled to hear that your enquiry was handled efficiently and that all your questions were answered.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Everything when very smoothly on…
Everything when very smoothly on booking the holiday with Joe, he listen to what we wanted and gave advice.
It was so easy we would use this company again .
24 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear B Kinton,
Thank you so much for your recent 5-star review.
We are pleased to hear that Joe made the booking process smooth and straightforward, taking the time to listen to your requirements and offer helpful advice.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The courtesy and assistance given by…
The courtesy and assistance given by staff, in the last case Poppy Jones. All our queries were dealt with with ease and to our complete satisfactory
30 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Daniel B Scott,
Thank you so much for your recent 5-star review.
We are delighted to hear that Poppy provided such courteous and helpful service. It is great to know that all your queries were handled with ease and to your complete satisfaction.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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