Poppy handled our booking speedily and efficiently, having answered the phone straight away! We have booked many cruises through Sovereign, and always found your service extremely helpful.
A empresa respondeu
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Veja o que dizem as avaliações
Very helpful advice from Hans, based on first hand knowledge, answered all our questions on the Queen Victoria ship. We look forward to our first sailing with Cunard.
A empresa respondeu
Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Ver mais
A empresa respondeu
Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de viagens de cruzeiros
- também em
- Agência de Cruzeiros Marítimos
- Empresa de Cruzeiros Marítimos
Escrito pela empresa
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Informações de contato
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Reino Unido
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Excelente
992 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da The Sovereign Cruise Club
Dear Graham Tudor,
Thank you for your recent 5-star review.
We’re delighted to hear that you found our service professional and that you felt you received good value for money. Providing a high standard of service while ensuring our customers feel they are getting excellent value is extremely important to us.
We truly appreciate you taking the time to share your feedback and hope to welcome you back again soon.
Kind regards,
The Sovereign Cruise Club
good communication
I spoke to call handler, kim moreland, she gave advice and appraisal of what I wanted regards booking the cruise, Very good
14 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Michael Leslie Whiting & Mrs Deborah Whiting,
Thank you so much for your recent 5-star review.
We are pleased to hear that Kim was able to provide helpful advice and guidance when discussing your cruise plans. It is great to know that her knowledge and support helped you find the right option for you. We will be sure to pass on your kind words.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received very good service and found our team helpful throughout the whole process.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Rapid response to my phone call,Skye…
Rapid response to my phone call,Skye was attentive and helpful,Sovereign Cruise company always delivers!
14 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Jean Heap,
Thank you so much for your recent 5-star review.
We are pleased to hear that your call was answered promptly and that Skye was attentive and helpful throughout. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Professional & friendly
21 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Howard Bell,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team to be both professional and friendly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Knowledge and details of the special…
Knowledge and details of the special offer we wanted to book.
18 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Lorraine,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team was able to provide the knowledge and information you needed about your chosen cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good service!
I appreciated not having a long wait on the phone. The agent was polite, knowledgeable and helpful and gave me confidence to proceed with the booking. The follow on emails have been helpful too.
11 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Barbara,
Thank you so much for your recent 5-star review.
We are delighted to hear that your call was answered promptly and that our team were polite, knowledgeable and helpful throughout the booking process. It is great to know they gave you the confidence to proceed with your booking and that the follow-up emails have also been useful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Robert Burgon,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team friendly, helpful and successful in arranging your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The young lady was very helpful and…
The young lady was very helpful and gave suggestions and guidance to complete the booking
17 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Michael Leonard,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team were helpful and provided useful suggestions and guidance throughout your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Mrs Maria Sharp,
Thank you so much for your recent 5-star review.
We are delighted to hear that you were pleased with our offers and fast customer service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Brilliant company
Brilliant company, they actually have real people to answer the phone and deal with customers. This is why I always use them. Very polite and efficient, 5 stars is not enough.
17 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Jeffrey Lawrence,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you value speaking directly with our team and have always found our service polite and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Did not have long to wait on telephone…
Did not have long to wait on telephone to speak to someone. The person was very helpful and quick in booking our holiday and all the information we needed to book the cruise
17 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Margaret,
Thank you so much for your recent 5-star review.
We are delighted to hear that you were connected quickly and found our team helpful and efficient throughout the booking process. It is great to know you received all the information you needed to book your cruise with confidence.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovereign Customer Service
Booked onto the P&O Britannia to cruise Norwegian Fjords, but haven't actually been yet, but looking forward to it very much. I just wanted to put a review in on the quality of service we received from Martin of Sovereign Cruises when going through the booking and information process. He could not have been more helpful and informative and provided a first rate customer service. Thank you Martin.
12 de setembro de 2026
Avaliação não solicitada
Resposta da The Sovereign Cruise Club
Dear Patricia,
Thank you so much for your recent 5-star review.
We are pleased to hear that Martin provided such helpful, informative and first-rate service throughout your booking process. We will be sure to pass on your kind comments to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service from Sovereign
The lovely Kim made booking an absolute pleasure, she was extremely helpful & answered all questions promptly. I wouldn,t hesitate to book through Sovereign Cruise Club again.
7 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Carolyn Andrews,
Thank you so much for your recent 5-star review.
We are delighted to hear that Kim made your booking such a pleasure and was so helpful in answering all your questions. We will be sure to pass on your kind feedback to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful
Very helpful, understood our requirements and quick booking process. Good price too.
15 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Lesley Collins,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team understood your requirements and made the booking process quick and easy. It is also great to know you were pleased with the price.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
They did everything we asked for and…
They did everything we asked for and confirmation documents arrived before we expected them
15 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear John,
Thank you so much for your recent 5-star review.
We are thrilled to hear that our team were able to arrange everything you requested and that your confirmation documents arrived sooner than expected.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very Satisfied Clients
We made our arrangements complicated by twice cancelling previously booked cruises.
Both customer services (Siobhan) and Sales (Megan and Skye) did all the necessary things to make things happen precisely as we wished. We are satisfied clients!
15 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Desmond O,
Thank you so much for your recent 5-star review.
We are delighted to hear that Siobhan, Megan and Skye were able to assist with your booking changes and ensure everything was arranged exactly as you wished. We know that plans can sometimes change and we are pleased our team could make the process as smooth as possible. We will be sure to pass on your kind comments to them.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always good customer service and…
Always good customer service and knowing that the personnel are office based to me is very important. Have dealt with Sovereign for many years and will continue to do so as they have always dealt with things efficiently and courteously.
14 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Susan N,
Thank you so much for your recent 5-star review.
We are delighted to hear that you value our office-based team and the personal service they provide. It is great to know that our efficient and courteous approach has kept you returning to Sovereign.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Phones answered quickly
Phones answered quickly, very helpful, friendly and professional on
14 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Michael Harvey,
Thank you so much for your recent 5-star review.
We are thrilled to hear that your call was answered quickly and that you found our team helpful, friendly and professional.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
telephone answered within a few rings…
telephone answered within a few rings by Skye, price matched to lower quote, follow up queries answered by Mya including assisting completion of medical form. Excellent service.
2 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Keith Burrows,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye was able to assist you promptly and secure a price match, and that Mya was on hand to answer your follow-up queries and help with your medical form. We will be sure to pass on your kind feedback to both of them.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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