Stanley1913 Avaliações 

I ordered a customized Stanley bottle as a Christmas gift. Their checkout system automatically used my Apple Pay billing address for shipping without warning and without allowing edits.

I tried to fix it immediately, but customer service was closed. When I finally reached them, I called multiple times asking to cancel or correct the order. No help was offered.

I was told repeatedly that the issue would be escalated. No one ever contacted me.

UPS confirmed the address could have been corrected, but Stanley refused to intervene.

I am now paying out of pocket to reship a gift because of their platform flaw and lack of support.

For a company that charges for customization, this level of customer service is unacceptable.

10 days and counting, still not arrived - do not order for Christmas presents or if needed for a particular date

Non existent customer service, no response to questions, item still not despatched after several days . No contact telephone number. Do yourself a favour and go elsewhere.

Horrible and terrible customer service!!! They are way behind!!, not professional, they are the worst ever!!!! Save money and buy from somewhere else….

I ordered 4 cups, one of those personalized and after 1 week of placed my order they canceled one,and after 2 weeks they canceled the personalized one so they kept my money for 2 weeks, and canceled 2 of the cup.
So disappointed.
They play with my money and my time.

Horrible customer service horrible web page! I tried to order three cups and send them to my daughter’s address. They canceled the orders. I called and they said the address was 600 miles away from the ip address it was ordered from. It was as if I was ordering illegal items or that I could only order for myself. Why have a “shipping address different from billing” tab. If I hadn’t promised stanley cups I would have not of reordered. I had to write an email about what the cups were for, what I was ordering, why it was a diff ent address. AND customer service couldn’t take my order over the phone. Never again.

Mijn bestelling is niet geleverd, DHL stuurde het pakket onverwachts retour, Krijg geen reactie van support op mijn ticket wat overigens van no-reply@pmi-worldwide komt. Wacht nu al drie weken op enig contact. Waardeloze service!!

I’ve never received my 2 cups. I emailed and they kept telling me they were being mailed but they never were. :-(

Tot mijn verbazing zie ik hier veel negatieve recensies? Het lijkt er blijkbaar op dat het transport- traject bij Stanley wel flink mag verbeteren.
In mijn geval: de producten zijn gewoon heel goed. Ik heb al een paar thermosflessen en had een recent een travel mug als kado gekregen waarvan het deksel niet juist gemonteerd bleek. Ik kreeg dit zelf niet goed en na een mailtje met de vraag om advies hoe dit te herstellen en anders een nieuw deksel, kreeg ik snel een tegoed code om een nieuwe beker op hun site te bestellen. Direct gedaan en 2 dagen later een mooie beker (met DHL) binnen! Ik ben tevreden !

The Stanley warranty is a joke! You submit and they don’t respond. Products are NOT as good as Yeti or many others. They don’t stand behind their merch. I’m never buying another Stanley!

Als ik lager dan 1 ster kon geven dan had ik dat gedaan. Ik heb eerder al een review geplaatst over dat mijn bestelling nooit is geleverd en dat ik voor €81 ben bestolen door Stanley. Stanley heeft vervolgens op die review gereageerd dat ze mijn ordergegevens willen ontvangen zodat ze erachteraan zouden gaan en tot een oplossing willen komen. Dit is inmiddels meer dan 6 maanden geleden en ik heb tot op heden geen enkele reactie van Stanley ontvangen. OPLICHTERS,DIEVEN. SCHANDALIG. BESTEL HIER DUS AUB NIKS. JE WORDT BESTOLEN!

⚠️ Extremely Disappointed – Order Never Delivered and No Refund

Review:
I placed an order for a Stanley cooler on June 27. To this day, I have never received the product. After waiting for weeks, I requested a refund, but that has also not been processed.

I trusted Stanley’s reputation for quality, but the customer service has been very disappointing. My attempts to contact support have not resulted in any clear solution, and I still have neither the cooler nor my money back.

I cannot recommend buying directly from Stanley until they improve their order fulfillment and refund process. This has been a very frustrating experience.

The lid to the flask perished in less than 2 years of use. I was told to go on the accessories page for a replacement, which they don't provide flask lids as an option to purchase. We now have 2 Stanley flasks that can't be used as this isn't the first time its happened. We leave a good gap at the top and its kept upright when in use. Lids aren't fit for purpose, and customer service is non existent.

I’ve contacted Stanley by email twice about a flask I have that not keeping liquids hot , this has been over the last month and haven’t had any kind of response from them. Think this is very poor

Een aantal dagen terug heb ik de klantenservice van Stanley1913 een bericht gestuurd. Mijn vintage Stanley thermoskan uit de jaren 80 bleef helaas niet meer warm. Ik kreeg binnen 24 uur een reactie van de klantenservice dat ik een nieuwe thermoskan kreeg opgestuurd. Inmiddels in goede orde ontvangen. Ik ben uiterst tevreden over het contact met de klantenservice en dat Stanley daadwerkelijk levenslange garantie aanbied.

Het niet leveren van de bestelde goederen. Het vervolgens niet reageren op je meldingen, enige wat eruit komt is een ticket nummer. Verder niet bereikbaar, voelt als een spook onderneming.
Situatie duurt nu bijna twee maanden, geen enkele respons anders dan een ticket nummer.

Ik heb op 26 augustus 2 quenchers besteld, 1 van loveshackfancy & een ‘normale’. De doos is aangekomen in mijn postpunt 29/08 en er zat helaas maar 1 quencher in, de normale..
Ik heb een request ingestuurd diezelfde dag, heb via messenger contact opgenomen maar blijf maar tegen de muur lopen. Niemand helpt en intussen ben ik 75 euro kwijt en heb ik niet de limited quencher wat ik al zo lang wou…
Tot op vandaag krijg ik geen deftig antwoord of oplossing, enkel dat ik moet wachten maar mijn geduld is op.

Niet oke.

I have been ghosted by Stanley after submitting a warranty claim on a broken tumbler I only had for a year. I don't know what I have to do to get them to respond to me. I submitted a warranty claim on 8/1/25. Kirshan responded on Aug 7 asking for a pic of the bottom of the tumbler. I provided this pic the same day. Kirshan asked me what color I want for the replacement on Aug 14 and I responded within the hour with the color selection. I followed up on Aug 24 and Aug 28 - no response. I submitted an email via the website on Aug 30 - no response. It is now 9/10/25. I have bought like 5 Stanleys and my daughter wants another one but I won't buy from a company that doesn't uphold the service they claim to have.

Terrible customer service and useless warranty

I purchased a Stanley cup expecting quality and durability, but my experience has been very disappointing. When the product had issues, I tried to claim the warranty. Customer service was slow, unhelpful, and kept giving vague responses without offering any real solution.

Instead of supporting their customers, the company seems more interested in avoiding responsibility. A brand with this reputation should stand behind its products, but in my case, the warranty turned out to be useless.

I do not recommend buying directly from them or relying on their warranty.

I’m very disappointed with Stanley’s customer service. I placed an order for a back-to-school cup for my daughter, but instead of being delivered, it was returned. I tried reaching out because I really wanted the order, and I’ve purchased from Stanley before without any issues with my address. This time, the package was sent back and no one responded to my first email. I sent another email asking about the process to get a refund, and it has now been over a month with no response. This is unacceptable customer service. I feel frustrated and ignored, and honestly, it feels like I’m being robbed. I expected much better from this company.