Stanley1913 Avaliações 

This is the worst customer service I have ever received. I bought a Stanley IceFlow™ Flip Straw Jug 40 OZ from a third party online store. It was defective and leaked all over my new car. It was on the seat for a road trip so I didn't notice until it was too late. The original seller (well.ca) has zero return policy even if it's defective and referred me to Stanley. Person on the phone at Stanley sounded bored and unfriendly. But said they were going to replace it. They didn't have the same item. I said I would take another cup but it had to be BLUE. Literally my only requirement. We agreed on a replacement, I was sent a tracking number and the ticket was closed. The cup never arrived, the tracking number went nowhere. I emailed and they said it never left the warehouse (this was 3 weeks later). They said the would resend it. Exact same thing happened. No cup, tracking leads no where, ticket closed. I emailed again. No response this time. I called again, went over everything again. Cup was back in stock but not that exact blue. Fine, it just has to be blue. Cup does not arrive AGAIN. Emailed and was finally sent a replacement...cup was white. Emailed them and they replied, "We make every attempt to replace your exact item based on our available warranty inventory. If the original is not available, we will replace with a similar item at our discretion." Defective cup, horrible service and they didn't send the ONE thing I asked for after all that. I didn't even care what cup, I just wanted it to be blue (the one I was replacing was blue). I will never buy or order a Stanley again. Horrible company.
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placed an order with Stanley1913 over a month ago and never received my package. After several attempts to reach out, the only response I got was that they would issue a refund — but it has been more than a month and the refund still hasn’t been processed. This is unacceptable for a brand of this size. Poor communication and terrible customer service have made this a very frustrating experience.
I do not recommend purchasing directly from their online store.

Complete absence of packaging protecting my very expensive order, the tumbler (which was a gift) arrived without a proper box, just wrapped out in some brown paper and inside a dirty delivery box.
I was expecting so much more considering the price of the product.
After receiving the package I wrote to the customer service.. it's been 10 days now and not even a reply.
Very disappointed, I'd never buy again.

Extremely Disappointed with My Recent Customer Service Experience
am writing to express my deep disappointment with the level of customer service I received regarding a recent order.
For context, I purchased two LoveshackStanley limited edition cups for my daughters. I never received a shipping notification or tracking number, yet I was suddenly emailed that my package had been delivered. This was confusing since no one had rung my bell. When I tried clicking the link in the email, the page went black with an error message. After much effort creating an account and signing in, I finally located the tracking information, only to discover that my package had been delivered to an address nearly 4.5 hours away from my home.
Naturally, I called customer service for assistance. After waiting on hold for nearly an hour, I opted for a callback. Around 5:47 PM EST, I received a call from a representative whose attitude was shockingly unprofessional. Instead of being helpful, she was rude, dismissive, and even raised her voice at me. This was not only upsetting but also completely unacceptable.
She eventually claimed she would reorder the cups under warranty, which already seemed unusual. When I asked about receiving a confirmation email, she told me I would receive one within seven minutes. I explained I would hold until I received it, as I had little confidence she would follow through. She became increasingly aggressive and told me I couldn’t wait on the line because the process “takes too long.” Unsurprisingly, I never received the confirmation, not in seven minutes, not in seven hours, not even the next day.
The following morning, I called again and spoke with another representative who informed me that limited edition items cannot be reordered and must be refunded. While I appreciated her professionalism and apology, it is unfair that she had to apologize for the behavior of a colleague who was rude, dishonest, and clearly uninterested in helping a customer.
What troubles me most is not the inconvenience of the order itself, but the lack of professionalism and accountability. It is unacceptable for a representative to lie simply to get a customer off the phone, or to treat a paying customer in such a disrespectful manner. This experience has made me question the company’s training standards and oversight, as well as its commitment to valuing customers.
I urge Stanley to improve quality control on customer service calls, invest in stronger training, and ensure that representatives understand that they are employed because of the customers who choose to support the brand. Experiences like mine make it difficult to remain loyal to a company that allows such behavior to go unchecked.

I placed an order with Stanley and it was dispatched and given to courier who couldn’t deliver because they hadn’t put my house number on the parcel.
I then had to go chasing the courier who only had select opening times. I ended up going back twice.
I contacted Stanley who say your ticket will be dealt with in 5 days … 1 month later and I had to start commenting publicly on Facebook and X until I finally got the most disgraceful response, with a I don’t care attitude.
I’m now trying to find the CEO’s email address.
Baring in mind I have an incurable Cancer and they thought their response was acceptable.
I have 7 of my own products, plus all what my family have.
For a company that has billions, they treat there customers shockingly and just take your money! I will not buy this company’s products again.
Also Mr CEO explain to your staff that it’s not acceptable for customers to be chasing their parcels ….. Especially when they’re seriously ill.

This is by far the worst customer experience I’ve ever had with a $10B company. We ordered 3 customized Stanley cups on June 30th, and as of August 21st, one of them still hasn’t even been processed. No updates. No tracking. Nothing—except weekly promotional emails trying to sell us more. Clearly, selling is a priority, but delivering on promises and treating customers with respect is not. Absolutely unacceptable. We regret ever ordering and won’t be back.

Placed an order on July 27th, 2025 and despite the confirmation email saying that it will be shipped within 7 bussiness days now we are on August 16th and nothing has been shipped. Its impossible to reach someone to check on the status of the order. They have no customer service. This is my first and last time trying to buy anything from Stanley. It was a big mistake. Should have taken my bussiness somewhere else.

Total scam, they have no customer service, they took my money but did not send my order, requested refund but got no response. 2 months now and nothing. Shocking that such a big brand is so bad. Will ever purchase again.

I placed an order with Stanley on 21 July. The item was never shipped, and despite multiple emails, I received no reply. I had to contact them through their Instagram page to get any response. Now they are only offering to refund the product cost, refusing to refund the shipping fee, even though nothing was ever sent. It has now been 23 days since I placed the order, and this level of service is unacceptable.

Never got my cup. Somehow the cup was sent to different address and returned to HQ. Stanley EU never replied to my ticket. It's been almost a month now. Even if their product is supposedly good, I will never waste my money or time on them again.

For a company that has a net worth of over 10 billion dollars- YES 10 BILLION! You would think that their customer service would not take over 2 weeks to reply to a warranty issue, then after a couple days of me not seeing it because it too them so long to respond they CLOSED my claim. I have provided them with a photo of the issue- handle broke off the cup where it is attached to the cup, I have had this cup since 11/2024, so 7mos. Still no resolution and it is 8/2/2025, I started the claim on July 6,2025… terrible experience. I’m really disappointed.

Bad customer service

I ordered a gift from Stanley and my package still hadn’t been shipped after 5 days. After requesting to cancel my order as my mums birthday had passed I was told this was impossible even though it hadn’t been shipped.

Volgende dag geleverd gekregen,

As an active-duty military service member and a nurse, I was excited to take advantage of Stanley’s advertised 30% discount for military personnel and first responders. However, the experience left me feeling misled and disappointed.

Stanley’s instructions clearly state that once military verification is completed through ID.me, you should “add your items to your cart” and the 30% discount “will apply automatically.” Note the word “items” — plural. I followed the steps exactly and purchased two full-priced tumblers, expecting the discount to apply to both. Instead, the discount only applied to the cheaper of the two.

I contacted customer service for clarification. The first representative inaccurately told me I had received the full discount. However, the breakdown in my confirmation email didn’t show itemized pricing — only a total — making it difficult to verify. I called again and spoke with another representative, who then told me that the discount only applies to one item. When I asked where this policy is stated on the Stanley website or within the ID.me terms, she couldn’t provide any proof.

This lack of transparency is frustrating — especially since these tumblers were meant as a gift for myself and another nurse. Had the policy been clearly stated, I would have simply placed two separate orders using each of our ID.me accounts. Instead, I received no resolution, no courtesy coupon, and no update or acknowledgment of the misleading language on their website.

Stanley may make quality products, but honest and respectful customer service matters more to me — especially when a brand claims to support military and healthcare workers. I’ll be taking my business elsewhere and encouraging others to do the same until Stanley fixes this issue and communicates their policies more clearly.

Was seeking replacement lid or rubber seal for a vintage Stanley 20 oz. travel mug when the trigger action component lost its seal. Was advised the mug is discontinued and offered a replacement with a new Travel Mug 2.0. Customer Service Associate, A.L., responded to query quickly and new mug arrived at my home in western Canada within 6 days of my initial inquiry. Impressive service. Impressive warranty. Kudos to Stanley!

Eerlijk gezegd toch getwijfeld na sommige reviews te hebben gelezen, maar gok toch gewaagd. Donderdag avond bestelling geplaatst en dinsdag netjes geleverd. Mooi gegraveerd zoals ik had besteld.
Drank blijft inderdaad lang koel, en fles lekt niet. Warme drank nog niet getest, maar zal ongetwijfeld ook goed zijn.

Overigens lees ik dat de meeste lever problemen met DHL voorkomen, echter mijn pakket is uit Tjechie gekomen via DPD.

Unfortunately because the adverts looked good I bought as my daughter was looking for one, we never received the item we took a case with PayPal but they lied, even though I had the proof of ignored email and numerous different tracking numbers they insisted that it had been shipped and they would not refund.

Worst customer service and bad quality products. I used to be a big fan of Stanley products long before they became that popular. I hope it's worth it to lose customers like that. One day the hype will be over.

I placed an order with Stanley1913 on June 6 via their official Canadian website. One of the items I ordered was The IceFlow Flip Straw Tumbler | 30 OZ | Plum. The order was confirmed and successfully charged.

Then, two full weeks later, without any notice or communication, Stanley refunded me for that tumbler and removed it from my order. I never requested a cancellation. I only found out because I happened to check the order status myself. They just silently refunded me as if that solved the issue.

Here’s the ironic part:
They were able to process the refund instantly, but the rest of my order has been stuck in “Preparing Shipment” status for over three weeks now — with no updates, tracking, or ETA. So they’re quick to remove and refund the item I wanted, but somehow can’t ship the remaining items?

When I contacted customer service, they told me it was due to inventory issues — but the exact same tumbler is still listed as in stock on their website.

I asked if I could repurchase the tumbler at the original price I paid ($20.79, tax and shipping included — the exact refund amount), and was told they "can’t place orders for customers." Instead, I was offered a generic 20% discount code — which, to make things worse, is the same discount first-time customers get automatically.

I also asked for the issue to be escalated to a manager, but my request has been ignored. No follow-up. No accountability.

This is honestly one of the worst customer service experiences I’ve had in a long time. For a brand that markets itself on quality and reliability, this kind of treatment is unacceptable.

📍I’m ordering from Canada.

I bought a 1.4ltr cafetière which didn’t work terribly well as coffee grains often get past the filter. Unfortunately I dropped and lost the plunger filter so went to the website which bogusly implies that it will provide spares by saying “Stanley rather replaces parts than a whole product”. This turns out to be nonsense because Stanley1913 doesn’t replace parts at all!!

Another company greenwashing its non repair or replace policy.

Re: Replacement filter end for Stanley 1.4ltr cafeterier (Case #2886332)

Hi John,

Thank you for your email and for being a loyal Stanley customer.

Unfortunately, we do not sell spare parts, yet. We're sorry for any confusion or inconvenience this may have caused. We understand how important this is for you, and we appreciate your understanding. Sadly, we are unable to send used or replacement parts at this time.

For more information on the latest happenings with our brand and products, feel free to check out our website (link removed)
Consumer Care Special