I purchased a jacket in 1st May as a gift with the event now past. Delivery is supposed to be 2-4 working days which I paid an additional £4 for. I have had no update on my item has it been sent f... Ver mais
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Veja o que dizem as avaliações
I received the OG Painter Pant in Natural Drill and honestly was really disappointed. The fabric felt more like the kind of material used for clothing samples or prototypes, not a finished premi... Ver mais
My initial order was sent to the wrong address. Stan Ray were great at communicating this to me and keeping me updated when I contacted them. When the item hadn't still been returned Stan Ray offere... Ver mais
I'm so glad to have found Stan Ray's website that I randomly stumbled across while looking for work inspired clothing, I'm surprised they are not more popular, they have some really great products o... Ver mais
Detalhes da empresa
Escrito pela empresa
Stan Ray is an American workwear brand rooted in durability, functionality, and timeless style. Established in 1972 in Texas, Stan Ray was born out of the need for hard-wearing clothes that could stand up to the demands of labor-intensive jobs. Specializing in military-inspired utility and painter pants, the brand quickly became known for its high-quality materials and craftsmanship, making it a staple in both the workwear and fashion scenes. While maintaining a dedication to American manufacturing and ethical production, Stan Ray has expanded its influence from job sites to streetwear circles worldwide. With designs that blend practicality with effortless style, Stan Ray garments cater to those who value authenticity, comfort, and rugged aesthetics. From sturdy canvas pants to minimalist jackets, every piece carries the brand’s legacy of durability and unpretentious style, offering a blend of function and fashion that has become iconic among workwear enthusiasts and style-conscious individuals alike.
Informações de contato
Unit 16/20 Riverbank Court, EX31 4FY, Braunton, Reino Unido
- service@stanray.com
- stanray.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 6% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Package still not arrived
Received a shipment email on November 28th. Fast forward to December 18th, no package, no explanation, no response. Impressive how much effort went into Christmas marketing while customers are left wondering if their orders even exist for Christmas. Great job Stan Ray keep up the good work 👍🏻
Bought a painter shirt
Bought a painter shirt! Excellent quality as always
Still waiting for my package and…
Still waiting for my package and customer service is ignoring me. If they can’t even send a package properly they shouldn’t be in business.
The item arrived on time and the…
The item arrived on time and the quality of the shirt was great.
Good quality shirt
Good quality shirt, easy shopping experience and delivered in a few days. A+
Slow delivery
I cant judge the quality of the garments as I haven't received them yet but $30 shipping I expect them to be sent well before 10 days of purchase (purchased on 05/11/2025).
*issue resolved, I was given a refund*
Usually good quality clothes
Usually good quality clothes. Have gotten shorts once that were a bit smaller than the indicated size.
40% Failure rate 🙄
I placed an order in August and what followed was the worst customer service I’ve had with a clothing brand. Out of 8 items, 3 were faulty or wrong — that’s nearly 40% failure rate. Quality control clearly isn’t where it should be.
When I realised the Hickory Bib was the wrong size, I returned it immediately and asked for the correct one — which was in stock at that time. Stan Ray confirmed receipt of my return on the 21st of September, and four days later I emailed asking when they’d ship the replacement. Silence. It took them 8 days to even respond, and by then the Bib was out of stock. At no point did anyone bother to inform me of this. So effectively I wasted a month waiting for nothing.
And here’s the real problem: instead of asking me what I wanted, they assumed I wanted a refund. That’s not customer service, that’s laziness. If I wanted my money, I never would have bought the product in the first place. I wanted the product. A good brand doesn’t push the customer out, it finds a way to keep them in.
I love the designs, but this was handled with zero urgency, zero ownership, and zero creativity. By 2025 standards, it’s unacceptable. Even a pigeon could have delivered faster updates.
Fast delivery and good stuff
Great service
What a great brand
I couldn’t rate Stan Ray as a brand more highly. I love wearing this brand and look forward to what my next purchase is going to be. Consistent sizing and quality
Quality products,great price
Quality products,great price, fast delivery service, always 100% happy with my Stan Ray purchases.
I ordered a T shirt which was not…
I ordered a T shirt which was not delivered. I spoke to customer service who said they are moving warehouse so could send another in 2 weeks. I was in no rush so happy to wait. I emailed again after 2 weeks and the guy said they are moved in and he will send a replacement.
It's been over a week now and I still haven't received anything. I've sent 2 emails since asking for an update and had no reply.
Good customer service
My initial order was sent to the wrong address. Stan Ray were great at communicating this to me and keeping me updated when I contacted them. When the item hadn't still been returned Stan Ray offered me a full refund or an alternative. I chose an alternative and it was sent out asap. Great product and good customer service.
My favorite clothing brand… great…
My favorite clothing brand… great design, the best quality, durable clothes!!! Stan Ray is the best for me!
Stylish menswear with top customer…
Stylish menswear with top customer service. Bought a pair of USA made shorts for the summer. Rugged and fly! Fast and very reasonable delivery too. Recommend the Stan Ray crew!

Resposta da Stan Ray®
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