stanstedmeetandgreetparking.co.uk Avaliações 

I have used the SMG Smart Park before with no issues. This time I was with my mum who was visiting from abroad. The only employee in the morning was dealing with other customers and I was speaking to my mum. He then started harassing my mum on why she doesn't speak English to me because "in England you speak English" and ensuring us it's impolite to speak another language. He then started harassing my mum further saying he didn't like the vibe she was giving him. I don't know exactly what was it about my elderly mum so triggering to him other than she was speaking another language but dude was offended on behalf of the whole country that visitors speak another language. He then said it is not discriminating when he demanded we speak English only because, yes you guessed it, he has lived abroad and speaks another language. White supremacy really is a hell of a drug that those sad middle aged incels rely on. Avoid at all costs.

I left my car SMG & SMART PARK CAR PARK on 28/03/2024 to 04/03/2024
I came back day earlier and therefore they asked me to pay Rebook fee off 40£ . I found it very not right in this situation because I didn't request for refund for overpaid extra night. But it was late night and I didn't want to argue with them because i had little child with me so i paid cash on the arrival as requested on their email and left.Next thing i see on the next morning they withdraw another 40£ on my bank account !!!! I tried to contact them they would hung up on me or be speaking very rude. And nothing about returning my money back to me. Emailed many times after. NO RESPOND!
So Bunch of Scum bags sitting in the office and trying to get the way how to steal your moneys.
Never ever trust those guys!
Too bad I didn't read the reviews before i made reservation with them !

Absolutely shocking and never ever again will I use you. After travelling to over 50 countries throughout the years, I have often parked up at airports with no hassle at all.
This time round was like no other.
After booking my car in for a modest £45 for a 2 day stay from 4am Friday- Sunday 3pm, I actually arrived around 8’oclock for a 10 o’clock flight. When I arrived I was told my booking was cancelled because I was late…..
I was then told under no circumstances would I be getting a refund and that I will have to book again.
Unfortunately as it was a couple of hours before my flight I had no option to book again!
For the £42 I originally paid?! NOPE.
The price doubled!
So what should be a straight simple booking at a modest price actually cost me over £120!

If I could give no stars then I would!
I just wish I had read the reviews before I booked.
This company will not be in existence for much longer.

Very pleasant experience both on the way to and from Egypt. The parking was really secure and had no fault in how they parked while me and my family were away for 5/6 days. Very professional service and at a really reasonable cost. Thank You!😄

*AVOID*! If it was possible to give a zero star, I would. Don't say I didn't warn you! Remember the good ol' German saying, "What is cheap is always costly" They might show as the cheapest on comparison sites such as Parkos but you're highly likely to pay a lot more. MAKE SURE YOU READ THE SMALL PRINT!

Firstly, factor in an airport tariff of £10.00 into the total price. You will pay that when you go to drop off your vehicle. You will however not get a VAT receipt for this as, according to the company, they are not a VAT registered company.

Secondly, make sure you make note of your time of arrival for your vehicle drop-off as the company will use a CCTV system with an incorrect timestamp to lie that you arrived late and then charge you an average £20.00 penalty. Furthermore, you will be paying this penalty into a private bank account. When paying all these fees, remember you'll be paying a surcharge if you pay with a card which is clearly illegal. The amount you pay goes up the higher the fee. If you question the surcharge, the company will claim that it's a booking fee, not a surcharge. This makes absolutely no sense as, if it was a booking fee, the rate would be standard irrespective of the means of payment.

Thirdly, make sure you research the company on Companies House and Google. Once you get to know about the provenance of Smartpark and SMG Meet & Greet you probably wouldn't leave your vehicle with them.

They do not have a complaints procedure and your emails will be responded to by people who are reluctant to reveal their full names and roles within the company.

Do NOT leave your vehicle with this company. It will cost you a lot more!

PS. You are a pathological liar. The deadline for our so-called penalty-free arrival was 05:00. We called you, as per your terms and conditions, when we were 20 minutes away, arriving well before 05:00. You provided a CCTV still image which had a timestamp of 05:07 which; showed my car parked up within your compound, directly in a parking space in front of your office. The image does not show me inside the vehicle. You thought you'd hit the bulls eye for another fraudulent charge until I provided you with photo evidence, complete with metadata which evidences that at 0503 I took a photograph of my mileage. I did NOT say that I arrived at 0503. In fact your sole customer advisor was serving another customer when we arrived and we had to wait for about 6 minutes before being seen to. I have challenged you to provide me with CCTV evidence showing my vehicle entering your boundaries beyond 0500 but you have slyly ignored my request in your replies.

Why would I acknowledge your last email when you'd indicated in the email that the matter had been concluded as far as your company was concerned and there was no follow-up appeal process? I specifically asked you to refer me to the next appeal stage but again, because of your fraudulent practices, you ignored my request. I have not acknowledged your last email simply because you stated that was the end of the matter. Do not assume that my silence implies that I am no longer pursuing the matter.

If you think that readers believe your retorts to the plethora of negative reviews on here, you must really be lacking in self-reflection.

P.P.S. Really risible. Address the material facts:

1. Provide CCTV evidence showing that my vehicle entered your boundaries (the part of your establishment which qualifies as "arrived") after 05:00 hours. I'm not sure you realise that the burden of proof lies on you? You are instituting the penalty. You have to prove that I have incurred a penalty. If you wanted customers to stonewall their appeals, then perhaps you should include in your Ts & Cs that customers ought to take photos of their arrival times. You have provided an image of my vehicle parked up within the confines of your premises at 05:07. You have NOT provided evidence of my vehicle ARRIVING! What's next? Are you going to send me images of my vehicle at 05:15, 05:25 etc? I put it to you, and I've explained it to you, that I arrived well in time before taking photographs of my mileage. "Anywhere within the postcode" Oh so I parked up somewhere within the postcode at approximately 0500 hours just to photograph my mileage. How would that achieve the intended purpose of the photograph as the mileage would likely increase when I arrived thus defeating the object? Do you see the logic here? Provide proof and stop scamming innocent customers!

Shocking service by this company emailed in advance about flight change but changed me £100 extra on the day and then 1 day before my flight back, I was told they closed early on Christmas Eve and would need to get a taxi to collect my car. What kind of meet and greet service was this when they could have told me prior to booking

Failed to give details about the location of the key, had to find my own way to their car park, been charged for drop off and collection, had to spend 4 hours at the airport as call weren't answered

NEVER NEVER again. The man was rude complaining about picking the car up 10, 15 minutes earlier then on the way back he didn't bother bringing the car back because he said they were closed on boxing day. Dispite the fact that he had all the booking details and the flight reference no he said they don't work on bank Holidays and if we wanted the car we had to pick it up from his barn. £24 pounds and an hour journey later my son managed to get the car. It took several calls to get through and once I did he was very rude.

Edit October 16: In your reply to a review on 13 September 2018, you list the same phone number that I provided. This reply was from from SMG Vehicle Storage Ltd -- 0203 370 4220

Edit 16 October : I have provided the needed documentation for Trustpilot. Thank you

Edit 16 October : I did book with this company and they claim that I didn’t. I am speaking with SMG via email. They are so shady and always try to blame the customer. They 100% have record of my stay. I provided the record number that SMG emailed me when we were going back and forth via email. I also confirmed the phone number on their website linked to this page is the same phone number I was emailed to call if I wished to review my complaint further - 0203 370 4220. It’s also the same number that they provide in some of the review replies. I have provided all of this and more to Trustpilot so my review stays up. Thank you

Edit 15 October: this is for the company SMG. It is shady and it’s hard to find exactly what their name is so I was mistaken and have updated my review. I provided all my booking info to them as requested. In the way they respond to other reviews on this site, I know it is the same company I was dealing with. The responses have similar language (using the term bullied) and name calling customers “Karen” in some of the other responses (specifically on a response made on august 23, 2023).

DO NOT USE THIS COMPANY
EDIT: This is NOT about the official Meet and Greet at Stansted Airport. The email exchange I’ve been having is with SMG Info. info@stanstedmeetandgreetparking

Their customer service is so poor and from reading through all of these negative reviews - the responses from the company are very defensive and customer blaming (and reading the positive reviews I think people are mistaking this company for the official airport meet and greet where you leave your keys in the reception office).

Also from reading the reviews, they never seem to take ownership of any issues. This was the first time I used the services, and I will avoid next time at all costs.

I booked for a 0400 drop off and I called the number provided via text and in their confirmation email at exactly 0345 (15 minutes from our scheduled arrival time). According to the notes above, 'The Airport Operation's number is available between 03.45 - 00.45.'

I called 7 times before someone answered. The 0400 time was the latest we could arrive to make our 0600 flight (having to check in with Visa check before going through security).

I called at the following times, and according to the notes - the operation's number should have been open, so I was confused and getting nervous:

0345
0347
0350
0351
0353
0354
0355

Finally at 0356 someone answered. He said someone would be there in 5 minutes (so still on time for the 0400 drop off). He instructed us where to park and that we have to pay 10 pounds for the service lot fee.

At 0401, the driver was still not there so I called back with no answer. At 0403, the operation's number called me back and said a driver would be there now in 10 minutes. We didn't meet our driver until about 0415.

I am very disappointed in the drop off and communication.

When I emailed to complain, they said there were network issues with the phones, and the driver also had trouble 'finding me' (but I was never called to say there were issues finding me).

Both of these I would understand, if I was told on the day that these were the issues. It sounds like excuses and back pedaling to me. I emailed my complaint and followed up with a call to discuss. The representative would not let me get a word in after I let him speak to try and explain what happened. All he kept saying was "well did you miss your flight?" When I replied "No," he said "well there's no problem then." I ended up hanging up on the conversation because it was getting no where.

Now, after reading through reviews - I know that standstedmeetandgreetparking will respond to this review with more defensive remarks about the situation and about me. They will say that I am an "entitled Karen" as they called me in our email correspondance. The response I got from them was "Apologies if you feel the truth is not to your liking and you did not get your own way. If you question our services we will respond with the truth and not with what you want to hear. We do not bow down to any one who acts like an entitled Karen!"

They said I kept demanding a refund, and honestly this isn't worth my time to pursue more. My biggest qualm with this whole experience was the phones not working and having to call SEVEN times, with no idea where to go and if I just got scammed. But I guess that makes me an 'entitled Karen,' to question that happening and God forbid I try to get a discount code or something back for that issue.

Save yourself the angst of going back and forth with a company like this and STAY AWAY. Trust me on this one

My disabled daughters disabled parking permit went missing in their care - despite assurances that it would be looked into and I would be called with an update - no one bothered calling and I had to call them. They could not care less. Drivers mafe us wait more than 20 minutes for drop off and pick up - I would NEVER USE THIS COMPANY AGAIN

If there was an option to give 0 stars I would! Awful service. Paid £126 but flight was delayed and got back past midnight so they refused to deliver car. Had to pay £26 to pay for a taxi to take us to the yard to collect the car and a further £7 to come back through stanstead to pick up the family! Absolutely fuming! Avoid this company!

I have to praise this company. Every time we've used Meet and Greet at Stansted, the experience has been good.
They are all so friendly and efficient, from the gatekeepers telling you where to park, to the people in the little office who check your details and look after your keys. When stress levels can be high, a friendly face is so welcome.
My only small gripe is it's quite hard to find the car on return with the map and the signage to the various bays a bit hard to fathom, (but that might just be me!)
I recommend this service.

On booking online there was no information stating they closed. Also when I put our flight collection time in nothing came up to Indicate a closing time. When our cars were collected the guy never stated there was a cut off time. I communicated with them from 9.30pm through to 2am not once did I get a call back or a response to my messages. I was unable to get home to my disabled Son and I did not know where our cars were. We had to get a hotel for the night and I had to make additional care arrangements for my Son. The next I was sent a text telling me to collect our own cars from their depot! What happened to meet n greet! I then tried to call through and started to explain who I was the guy called Brad cut the call then proceeded to block my number so I was unable to ask them to deliver the service I had paid for even though it was a day later!
We then had to get a cab to their office to collect our cars! no apology, and I was lied to and told they had messaged me last night! Awful service please do not use them!

Due to now speaking the truth, true to form the company have blamed their inadequacies on the customer! The amount of complaints on here spanning years speaks for itself! I have been accused of being aggressive and vile , I recorded the whole event which will prove and evidence to the court at no point was I vile or aggressive quite the opposite! Court papers will be filed by MONDAY! One thing I will not abide is people that can not take responsibility for their failings and blame it on others! If as much energy was put into their service delivery as writing fake untruthful responses they might be able to salvage some sort of positive reputation! Time and wisdom is only valuable to those who use it wisely! While foolish people will continue to make the same mistakes and blame others!

Keep well away from SMG value plus meet & greet! Never turns up bad experience n out of pocket as a result

AVOID THIS COMPANY AT ALL COSTS! I have given one star as I have to click on one, but would give zero. I would also advise to check their Trust Pilot reviews. Context below.

I recently left my car with this company at Stansted airport and upon dropping off the person who picked up the car took pictures of the car to confirm the condition I left it. When I picked the car back up there was damage to the front passenger side bumper (deep scuff that would require the whole bumper to be resprayed). I flagged this to the person who dropped off the car, who acknowledge the damaged and added it to my pick up form. I was then asked to call the office the next morning, which I did and only to be told to send an email with details. Over email, the person I was speaking to (Roger) was consistently rude, essentially dodged the blame and wouldn't share the photos that the person took of my car when I dropped it off (as this would confirm that they damaged my car). Roger then said in order for the damage to be assessed I had to come back to Standsted airport to drop the car back off and also implied the damaged could be addressed with T-Cut. In order to save myself the two hour round journey back to Stansted airport (particular when it felt like SMG Value Plus were trying to avoid taking responsibility for the damage), I tried T-Cut and was able to confirm that this was not sufficient as the damage was too significant - upon notifying SMG Value Plus of this, they then said they were not liable and could not help. Essentially they used it as the excuse to not take responsibility for the damage they have done to my car. Do not use this company - terrible service and irresponsible with your vehicle.

Absolute rip off! Bunch of cowboys! Avoid them at all costs. I had to extend my stay and am not able to collect the car. This is not my car and when trying to arrange that John the owner of the car collect, this is the trail of some of the correspondence:
Dear Roger
We have just received the MRI results back and my daughter will be needing an operation, I will therefore be needing stay on here to help indefinitely. John needs a his car back and he will be coming on Saturday to Collect it.
I note in your terms and conditions that there is mention that your company will not be held responsible should a third party take delivery of a vehicle fraudulently, I have given John a copy of the numbered receipt and confirm that he is authorised by me to collect his vehicle from you on my behalf.
Please let us know what other documentation you need from us.
Reply:
What you are saying is that John is therefore going to fraudulently take the vehicle. We cannot knowingly allow a crime to be committed. However, if this is your wish then we will release the vehicle to him upon payment of the £300 that is outstanding.
My reply:

I was highlighting the fact that a third party can collect a vehicle. I am giving you written notice that I am giving him permission to collect his own vehicle on my behalf, this ensures that this is not fraudulently.
As per your terms and conditions, the overstay is charged at 20 pounds per day plus the 40 admin this makes it a total of 140 for collection on Saturday? not 300?
Their reply:
The Charge is £300.
The T&Cs are clear:

No responsibility is accepted for any costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the service of the Company may not be available. On these occasions the Customer is wholly responsible to make alternative arrangements to travel home, or stay over, and collect the vehicle at a later date. If the Company agrees to releasing the vehicle on a “Non-Operational Day” then an additional fee is chargeable. This will not be less than £250.00.

A time will need to be agreed to release the vehicle and the amount therefore should be £250 + £40 + 4 extra days @ £20 = £370. We will be happy to discount to £300.
My reply:
Could you kindly clarify why the 250 pound charge, is this because Saturday is a not operational day?
Their reply :
We have no slots available now until 1st May I'm afraid and will not be operational for a return until then.

Hence they are basically holding the vehicle hostage and any which way we try and retrieve it they are not going to release unless we pay £300.

Not only do they not inform you before that you have to pay £10 both on arrival and return. They also do mot have enough employees and have delays up to an hour, the complete opposite of a meet and greet! Had a very rude member of staff on arrival too.

Pretty bad.
We use airport parking all the time and used it in various airports in the UK.

This was our first experience in Stansted.

We were arriving to Stansted from the South and decided to go a bit earlier just in case we pick some traffic on the way, so we arrived 50 minutes earlier than the originally booked time.

We called the provided number when we were 30 min minutes away and the agent gave us the drop off instructions.

When we met the agent who was supposed to be picking up our car, he said that we have to pay him extra GBP 20 as we arrived earlier.

We asked him why he didn't tell us about this when we first called him as we could have parked at the Macdonald's car park nearby for 50 min without any issues, he said he didn't know we were coming earlier than our booked time and his boss told him to collect extra GB20 from us.

So we were at the car park already meaning we were already subject to GBP 10 pick up fee and we drove away and come, this would have been another 10 quid drop off fee, so we paid in cash (the agent insisted) and never got a receipt even.

So this company is clearly running this SCAM on people to make extra profit.

Will be reported to HMRC to check if they declare what they charge as there was no receipt provided for the extra charge.

The second part of the story as that on the way back our flight go delayed by 2 hours and we got back to Stansted at 00.30.

On arrival we got a text message saying their office is now closed and we are suppose to pick up our car from some industrial estate.

23 quid for a taxi ride trying to locate our car in the middle of nowhere and in the middle of the night was not something I paid for...

Never again

EDIT:
And here come the reply from SMG to my review - see below.

Absolute and total lies

There was not a single mentioning to us on the phone that we were coming too early and they have "other customers"

Again, as per my original review - none said on the phone we will be charged 20 quid if we arrive earlier.

Liers and scammers trying to make extra buck on every single customer they still have.

Pathetic and disgraceful

AVOID this thieving, scum of the earth, unscrupulous company!!
Parked our car at their ‘farm’ for a few days and they basically helped themselves to whatever was in the car including a very expensive pair of sunglasses!! Due to being in rush to catch our flight, we unfortunately forgot to grab the glasses when getting off the car, never did it cross our mind that we were leaving our car with such a dishonest bunch of thieving liars!!
Made us wait 45 mins to be picked up from the airport only to get to our car to notice that our stuff had been stolen and of course they have denied it!!
Wish I took the time to read the reviews prior to using them… based on what others have experienced, I seem to have gotten off lightly.

They will steal from your car and also make you wait 30-45 minutes to be picked up from the airport as they only have one van going back and forth which only seats 7 people only. If you are also waiting with other people to be picked up then good luck all fitting into the van if there are more than 7 of you.

Left my car and key with them for 4 days whilst in Italy. Upon returning and getting into my car my wife and I immediately noticed my Rayban sunglasses were missing from the centre console where I always leave them. The only staff member on site at the time was the driver who was doing the collections and drop offs so I asked him and he said to call the office. I know for a fact that glasses were in the car before I left because I took a different pair with me on holiday and this pair in the car i never ever take out.

I rang the office and some chap said he will check CCTV if I send them an email of the issue and a picture of the sunglasses which I did when I got back home.

The repsonse I received did not surprise me now that I think about it as why would they state anything other than the following which is what they replied with which was that they had checked the CCTV and asked the staff and no one took them or saw anything on CCTV. Of course if they said anything else that that would be an admission of theft so they are of course going to cover it up. Or they simply do not know that one of their employees is a thieving c*nt!!

The person who replied to me over email (Tess) also stated the following Terms and Condition as their defence which basically states that they are justified in stealing whatever they want from your vehicle unless you lock it away.

3. SECURITY OF VEHICLE AND CONTENTS

The Customer must ensure before releasing the vehicle that all windows are closed and, so far as contents are concerned, anything of value must be removed. Accordingly, it is a condition of acceptance that the Customer removes all loose and valuable items as we cannot accept responsibility for their loss. The Company accepts no responsibility for any other keys handed over except the vehicle key.

Pretty convenient of them to hide behind that T&C when considering in the 4 days my car was with them they were the only ones with direct access to my vehicle whilst it was parked on their shoddy farm so only one of them could have helped themselves to my glasses. As a result of trying to save £30 quid over the official stansted parking which was £80 for 4 days I am now £100+ out of pocket to replace my Raybans due to some thieving c*nt from this dishonest outfit.

Will absolutely never use them again and also make sure I make it known to everyone I know to not ever go near these dodgy c*nts!!

EDIT: In response to their reply below.

This is a 100% honest review of the service received. I in no way would try to stitch up a company over a pair of sunglasses if I had lost them/misplaced them myself for the sake of it. I can afford the cost of the glasses ten fold. It's the principle of the matter. Even if they were a £5 pair of Sunglasses from ASDA I would still be just as pissed off as I am right now.

Your reviews on here and Google speak for themselves. Think you need to look in the mirror to see what kind of didgy operation you are running. There is no smoke without fire.