Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Bestelling nooit ontvangen. (Schuld transporteur), deze werd terug gestuurd. Daarna werd bestelling terugbetaald minus verzendkosten. Na boze mail kreeg ik deze ook pas terug. Het was een kadootj... Ver mais
A empresa respondeu
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... Ver mais
A empresa respondeu
Snelle levering. Netjes verpakt : eerste bestelling in juwelendoosje, andere in een net etuitje. Veilig bezorgd. Maar vooral zeer mooi materiaal en goeie kwaliteit en prachtige juwelen. Zowel mijn pet... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Informações de contato
Pathoekeweg 120G, 8000, Brugge, Bélgica
- service@steelandbarnett.com
- steelandbarnett.com
4,5
Excelente
460 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nice bracelet
The bracelet met expectations, quite nice. I wear it as a cuff bracelet next to my wristwatch, which really makes for a complete look.
16 de fevereiro de 2026
Resposta da Steel & Barnett
Hi Ed,
Thank you for your review. We’re glad to hear that the bracelet met your expectations.
We’re sorry to read that you were disappointed with the jewelry box. I have also contacted you personally by email to look into this further. We kindly asked you to send us some photos of the received items so we can review this internally and assess the situation correctly.
We would be happy to work with you to find an appropriate solution.
Joska - Happy Departement
Return policy is not client orientated…
Return policy is not client orientated without any form of flexibility. Buy you Steel and Barnett products through other channels and take advantage of better service!
17 de fevereiro de 2026
Resposta da Steel & Barnett
Hallo Arno,
Zoals eerder via mail uitgelegd, is omruilen zeker mogelijk. Het verschil zit erin waar het item werd aangekocht. Webshopbestellingen worden via onze webshop verwerkt, terwijl verkooppunten volledig onafhankelijk werken en hun eigen voorwaarden hanteren.
Dat dit verschil in werkwijze een 2-sterrenreview rechtvaardigt, vinden wij eerlijk gezegd jammer. We hebben je correct geïnformeerd en zelfs een tegemoetkoming aangeboden.
Joska - Happy Department
Kwaliteit
Snelle levering. Netjes verpakt : eerste bestelling in juwelendoosje, andere in een net etuitje. Veilig bezorgd. Maar vooral zeer mooi materiaal en goeie kwaliteit en prachtige juwelen. Zowel mijn petekind als mij man waren zeer blij met hun geschenk.
2 de fevereiro de 2026
Resposta da Steel & Barnett
Hallo Isabelle,
Dankjewel voor je mooie woorden en fijne review! Geweldig om te horen dat zowel je petekind als je man blij waren met hun geschenk.
We waarderen het enorm dat je je ervaring met ons deelt.
Joska - Happy Departement
Snelle levering !
16 de fevereiro de 2026
Resposta da Steel & Barnett
Hallo Ann,
Bedankt voor je fijne review! Leuk om te horen dat je tevreden bent over de snelle levering.
Joska - Happy Department
I got these for my boyfriend and he…
I got these for my boyfriend and he loved them!!! He said he wasn’t going to take them off.❤️
28 de janeiro de 2026
Resposta da Steel & Barnett
Hi Rachel,
That’s so wonderful to hear! 😊 We’re so happy your boyfriend loves them and doesn’t want to take them off.
Thank you for sharing this with us!
Joska - Happy Department
Customer service is excellent
Customer service is excellent. Joska answered all of my questions with a very friendly demeanor and helped me handle the return of an item.
9 de fevereiro de 2026
Resposta da Steel & Barnett
Hi Renee,
Thank you so much for your wonderful words! We’re very happy to hear that you experienced our customer service as excellent and that I was able to assist you well with your questions and return.
We truly appreciate you taking the time to share this.
Joska - Happy Department
Resposta da Steel & Barnett
Bedankt voor je review, Johan! 😊
Fijn om te horen dat je tevreden bent over de armbanden. We nemen je opmerking over het Nederlands zeker mee, dank je wel voor de feedback!
Joska - Happy Department
Order didn't go through
Order didn't go through, so was delivered too late.
After sending a mail, they reacted that something went wrong and delivered the package within 2 days.
9 de fevereiro de 2026
Resposta da Steel & Barnett
Bedankt voor je review, Moira.
Ik moet eerlijk zeggen dat ik toch even verschiet van je reactie, aangezien ik je hierover al persoonlijk een e-mail heb gestuurd met uitleg en een update over je bestelling.
Nogmaals onze oprechte excuses voor het ongemak.
Joska - Happy Department
Beautiful product with amazing customer…
Beautiful product with amazing customer service.
23 de janeiro de 2026
Resposta da Steel & Barnett
Thank you for your wonderful review, Roy!
We’re delighted to hear that you’re happy with both the product and our customer service. We truly appreciate it 😊
Joska - Happy Department
Simple website to navigate
Simple website to navigate, fast delivery, quality product!!
6 de fevereiro de 2026
Resposta da Steel & Barnett
Thank you for your great review, Thomas!
We’re delighted to hear that you found our website easy to navigate, that the delivery was fast, and that you’re happy with the product quality. That’s exactly what we strive for 😊
Joska - Happy Department
Slechte bereikbaarheid
Premium armbandenset ontvangen, maar verkeerde maat. Na de bestelling kom ik niet meer in contact met het bedrijf om de armbanden te ruilen voor de goede maat.
Erg jammer van deze slechte service, want de armbanden zijn kwalitatief mooi, maar kunnen nu niet gedragen worden.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Steel & Barnett
Beste Minke,
Wat jammer om te lezen dat je deze ervaring hebt gehad. Dat is uiteraard niet de service die wij willen bieden. Onze oprechte excuses hiervoor.
Ondertussen heb ik je persoonlijk een e-mail gestuurd zodat we dit samen kunnen bekijken en oplossen. Uiteraard helpen we je graag verder ongeacht deze review.
We doen altijd ons uiterste best om elke klant zo goed mogelijk te helpen. We horen graag van je via e-mail zodat we dit correct voor je kunnen rechtzetten.
Joska - Happy Department
Beautiful, leather bracelet.
Although the bracelet fell apart due to wear and tear from showering and working out in it (water/sweat), I was given a discount to purchase another bracelet, which is what I did! My husband loves the bracelet. I want to get one for myself but the small size is just not small enough for my wrist. (woman's wrist)
16 de janeiro de 2026
Resposta da Steel & Barnett
Thank you for your lovely review and for sharing your experience!
Joska - Happy Department
It looks really good but…
It looks really good, but gets stuck in my arm hair a lot which is really irritating and hurts after a while.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Steel & Barnett
Thank you for your honest review!
We’re glad to hear you like how it looks 😊 This type of bracelet can sometimes take a little getting used to at first. Usually, the feeling improves after wearing it for a while.
If it’s still not your thing, you can of course return it according to our return procedure. Just let us know, and we’ll be happy to assist you further.
If you have any further questions or comments, please don't hesitate to contact us.
Joska - Happy Department
superb service on a broken bracelet
superb service on a broken bracelet, new one send same day
4 de fevereiro de 2026
Resposta da Steel & Barnett
Thank you so much for your kind words!
We’re really happy we could help and get a new bracelet sent out the same day. That’s the service we strive for 😊 Enjoy your new piece!
Joska - Happy Department
Resposta da Steel & Barnett
Thank you for your kind review!
We truly appreciate your feedback and are glad we could assist you in a correct and helpful way. We're always here if you need anything else 😊
Joska - Happy Department
Mooie armband en goede klantendienst.
Tijdens de verzending was het pakje ergens blijven hangen, S&B gecontacteerd en binnen de kortste keren was het terug in orde en zeer snel geleverd.
Waarvoor dank!
27 de janeiro de 2026
Resposta da Steel & Barnett
Bedankt voor je mooie woorden!
Wat fijn om te horen dat alles snel werd opgelost en dat je tevreden bent over onze service. Daar doen we het voor 😊 Veel plezier met je armband!
Joska - HappyDepartmentt
Superbe produit
12 de janeiro de 2026
Resposta da Steel & Barnett
Merci beaucoup pour votre message !
Nous sommes ravis que le produit vous plaise 😊 Profitez-en pleinement et merci pour votre confiance !
Joska - Happy Department
Resposta da Steel & Barnett
Vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr zu hören, dass alles reibungslos und zu Ihrer Zufriedenheit verlaufen ist 😊 Genau dafür sind wir da! Sollten Sie in Zukunft noch Fragen haben, helfen wir Ihnen jederzeit gerne weiter.
Joska - Happy Department
Great quality, big sizes, good service
Mooie armbandjes. Quality
Niet voor mensen met dunne polsen. Size S was nog 1 cm te groot. Spijtig.
9 de janeiro de 2026
Resposta da Steel & Barnett
Bedankt voor je mooie review en fijn om te horen dat je tevreden bent over de kwaliteit en service 😊
Wat jammer om te lezen dat maat S voor jou toch nog net iets te groot was. Dat begrijpen we, en helaas is dit inderdaad minder ideaal voor mensen met een zeer smalle pols. We nemen dit soort feedback zeker mee.
Mocht je in de toekomst nog eens willen kijken, dan zijn er enkele modellen die vaak beter aansluiten bij dunnere polsen, zoals de Cyrus Bracelet, Box Bracelet of Helix Bracelet, die door hun ontwerp vaak wat verfijnder vallen.
Joska - Happy Department
Geweldige service
Geweldige service! Er was een klein mankement aan de armband, maar na mail contact is dit naar volle tevredenheid opgelost! Prachtige producten van mooie kwaliteit! In alle opzichten een dikke 10!
27 de janeiro de 2026
Resposta da Steel & Barnett
Hallo Heidi,,
Dankjewel voor je mooie review!
Wat fijn om te horen dat we het probleem naar tevredenheid hebben kunnen oplossen. We doen ons uiterste best om niet alleen kwalitatieve producten te leveren, maar ook een service die daarbij past en dan is het geweldig om te lezen dat dit ook zo wordt ervaren.
Dank u wel voor uw vertrouwen en enthousiasme, dat waarderen we enorm! 😊
Mocht u in de toekomst nog vragen hebben, dan staan we uiteraard graag opnieuw voor u klaar.
Joska - Happy Department
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