Store Liverpoolfc Avaliações 

The site is really as bad as all the reviews say trying to register for tickets in the ballot is terrible

As a Liverpool fan, I shame!!!! I ordered my husband a LFC shirt for Xmas due to his weight loss. £80!!!!!!!! So ordered that on 6th dec, on the 13th I got an email to say it’s packed etc. the status hasn’t changed - even with Evri! I am fuming and will be cancelling.
Sort it out LFC it’s nearly 2025 and you can’t handle a busy period

I have ordered 3 weeks ago and still not received 1 item from my order, when questioned they cannot locate my parcel and cannot now offer a refund in case this is in transit! Never been so disappointed!

I would not recommend anybody to buy from their online shop. I had a problem and like the other customers on here couldn’t get a response from anybody despite trying. I had too open a case with Paypal and LFC didn’t answer until the last minute before the case would have been closed in my favour. It has been nearly 2 weeks and now I have no Christmas presents to give for Christmas. It is absolutely crazy how this store is failing the club’s supporters so badly. They would be better to just sell all the club merchandise on Amazon and let them deal with all of it.

I ordered a child's kit on the 24th of November. It is now the 16th of December I have sent several emails an have tried numerous times to get in touch not a word back from anyone. So no order and no reply from anyone. Definitely wouldn't order agin

So bad cannot believe how bad this site is, so confusing to try an get a refund had to open multiple different pages to get to a email page.
No phone number.
Lost my package three weeks ago a didn't contact me at all just an awful experience.

It is so disappointing that the LFC store app is so bad. Every single aspect of it is dreadful. Links don't work; Weird cryptic messages pop up constantly;orders can't be tracked; it crashes; you have to rest your password constantly. The worst possible shopping experience. It's an embarrassment to the club and someone needs to get a grip quickly. Come on Liverpool surely you have the resources to run a decent online store so fans can buy gifts at Christmas. Absolutely awful.

I would give it zero stars, avoid this. I placed an order for a kids top last night, I went to the basket to pay and the site crashed. It told me the basket was empty. So I started over again. It told me the price of the top and so I put in my card details. When the confirmation came through they had charged me twice. I immediately contacted them but they said that I couldn’t cancel the order as it goes to their print team. They must be able to contact their print team as the order had not been processed and this was their system error. They said I should raise a complaint but I know by the time they pick that up they will say there is nothing they can do as it will be processed by then. This company is a complete joke. It was their system error. The customer helpline doesn’t help. It is impossible to contact anyone. AVOID.

Ordered Sunday arrived today. Fab service

Abysmal customer service. Worst communication and service I have ever received. Tried to order with online shop. 1 x BRXLZ Mini Stadium. When I eventually received confirmation (it took ages) it was for 2 x mini stadiums. I immediately tried to cancel/amend within minutes of receiving confirmation but impossible to do so. You cant contact by phone or email. I then went through the process of filling in an email form, the only means of contact. Claimed to reply within 48 hrs. After 4 days still heard nothing so contacted again. I eventually heard back and was told YOU CANNOT AMEND OR CANCEL ONCE THE ORDER HAS BEEN PLACED (Unbelievable). I was told I would have to wait until order had arrived and return it at my own expense. They further state they would not inform me when the returned order had arrived or if and when a refund would be made They further ststed that I would had to pay the extra for recorded dekivery and tracking yo ensure the return woukd be deliveted. Stagerribg to thik I have supported this club for ocer 60 yrs. To treat your customers in this disgraceful way needs to be highlighted. Your retail service system is awful. Your customer service and customer communication is woeful. Given such a poor level of service I would not be surprised if I did not hear from the club.

I would give 0 star if I could, ordered a football kit on Sunday afternoon. Paid for express delivery, as of today it’s still waiting processing.
Did live chat and was told it’s a busy time of year and there behind by a few days. I explained that I have already waited 3 days and when can I expect despatch.
At the end of the week I was told. My express delivery was refunded, but this is not the point.
Did say that this should be put on their web site that they have issues with dispatching as I would have bought somewhere else.
This was a gift for my nephew, I don’t want to go into details but I wanted to try and put a smile on his face, and this is what he asked for.
To sum up don’t buy from here if you want to receive you order within 2 weeks.

The online store is offering a 25% discount on home kits if you order via the app, offer runs out tomorrow. Sounds great except when you try and order via the app, either nothing happens or it throws up an error.
If you order via the website - works fine but no discount. Absolute rubbish.

After spending over £100 for my dad's 60th birthday I was disappointed to have the items delivered in damaged packaging, the goods inside were damaged as a result, AND there were items totally missing from my order. I tried to get this resolved with the online form as soon as I got the parcel but was not taken seriously. I tried again a day later with their online chat and was told everything would get resolved and my items would be re-dispatched. After not hearing anything for nearly two weeks, I tried to get help again, but they had no record of my previous complaints. Thankfully I had saved the transcripts. My missing/damaged goods have STILL not been resolved! Terrible experience. I do not recommend ordering from this store unless you enjoy continuous disappointment and have money to simply burn.
LIVERPOOLFC, please fix this. I want my wasted money back!

Purchased some car stickers granted in April but surely they would last longer than 6 months completely faded and looked awful..emailed customer service and they waffled on about the 6months etc fair enough as stated I'd be more than happy for them to look into this to see if there was a manufacturer issue but no they were not having it ..I know it's a small issue but money to them means nothing basically just got fobbed off.do not buy the selection pack of stickers of them as they look great but not designed to last long in your car

I recently bought again from the Liverpool store (I know, a glutton for punishment) But the who transaction went great!.... That was until my White Liverpool 3rd Jersey started to fall apart because of poor quality stitching on the collar.

I contacted them by email and received a reply from Nicola saying that the jersey would need to be returned for a replacement to be sent. Nicola said she'd organize collection and get straight back to me with the day. It's now 3 days later and I've heard nothing. I sent emails on Wednesday & Thursday, both with no reply!

It's left me feeling stupid for giving the Liverpool store another chance! It's clear that they don't care about the fans! Just milk us for our cash! Awful customer service! Terrible quality that the jersey is so poorly stitched!

Case number #488682

Update .. Why does it take a negative review for a response? They're collecting my jersey on Monday 21st October.

Update! Jersey was collected and arrived with them on Tuesday morning. On Wednesday I phoned as there had been no update.

So, after an apology they sent my new jersey out which arrived Saturday.

My frustration is the fact it took them 8 days to collect the jersey in the first place and that I was the one contacting them when they had promised updates.

The online store are a bitter disappointment considering the stature of the club!

I've never had a problem when ordering from the official store. I've got all this seasons tops and they all turned up with in a couple of days. Also brought a tracksuit and a hoodie and trackie bottoms. Both turned up in a couple of days. Nothing was missing. I can't fault it and I am more than happy with all the items I
got. The YNWA Nike hoodie and bottoms is probably the best set I have brought from them. So two items sent together and arrived in 3 days.

My experience was so bad. I had to return a hoodie due to the wrong fit. I’ve ordered a different size and then proceed with the return. After having to pay for the return myself again and sending the hoodie back I received no refund, help or updates. I was aired for 1 month and 2 weeks before someone actually replied to my email. Instead of a sorry or something the only message I’ve received was “ it was refunded today”. Such a bad experience and now I’m traumatised from purchasing from them.

My partner ordered me a hoodie for our anniversary, she ordered in the wrong size by accident, so we ordered again in the correct size and returned the unused hoodie still in packaging.
8 emails. 5 weeks later. We only JUST got a response that actually meant we’d receive the money back for the hoodie we returned, prior to this, it was “well look into it” but never a further response. Finally get the refund, the response we received as an email.
“This is now refunded”
No apology, nothing, not even an hi or thank you. Absolutely awful customer service and return systems

Two items were missing from my order, not the first time this has happened. I contacted the retail support team who said they'd look into it. The case has now been closed with no resolution. The items weren't in stock at Anfield last week so we ordered online. Living in the midlands and only getting to games a couple of times per year if we're lucky, we're at the mercy of the hopeless online retail partners. Poor service as always from the people running the online store.

Purchased the latest shirt for my son. Within a week the champions league badge started to peel off. I emailed customer services who sent me a returns label and advised me I would have to re-order the item. I sent the faulty shirt back, left it a few days and re-ordered a replacement. New shirt arrived then the next day another one arrived. I emailed to ask what was going on. And they have sent another return label, still no explanation why two arrived. Second shirt sent back swiftly as I can't afford two purchase two in that amount of time. Since I first raised my complaint about the first shirt 26 days ago, I still have not received my refund. Today I have been told I have to wait a full 14 days from them receiving the parcel, oh and now a further week for the refund to be received by my bank. I am so disappointed by what I would have hoped would have been a top company to have dealt with, leaving me with the impression they are nothing but thieves. I will not be buying from them again.
Edit, since leaving a poor review of the item on their website, they got in contact within 24 hours. After a few questions they were able to confirm my refund had been processed that day, but could take 7 days to show at my bank.