Just wanted to leave a review to thank the customer service team. We received a loungefly bag but accidentally the strap holder had been stitched on the wrong way, and it was slightly damaged in place... Ver mais
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Veja o que dizem as avaliações
I used them for the first time and had issue with delivery but got the problem sorted quickly by the team,would recommend. Thanks
Ordered a pool, while going to build I soon realised it was missing the support legs. Contacted the company and I was swiftly offered a refund, received within a few days. Can’t fault company I will o... Ver mais
I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Brinquedos
- Loja de Artigos para Acampamento
- Loja de brinquedos infantis
- Loja de Canoas e Caiaques
Escrito pela empresa
Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.
Informações de contato
Lancashire Way, PR2 5PB, Preston, Reino Unido
- Sales@straight2you.co.uk
- straight2you.co.uk
4,7
Excelente
123 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good fast delivery 100% recommend
29 de setembro de 2023
Quick delivery
25 de setembro de 2023
Promt service
From ease of ordering through to the delivery was all a very quick service.
Delivery driver very nice, friendly and polite.
12 de agosto de 2023
You put the wrong price on the site
You put the wrong price on the site, I made the purchase then you cancelled and gave me the refund, I want my longboard for the price I paid!
7 de agosto de 2023
Resposta da Straight2You
Hello, this was an error and I'm afraid there is no legal option to sell it to you at the price advertised. We are sorry you are disappointed with your purchase and did contact you to let you know. As you did not come back to us we processed the refund accordingly. Thank you.
Dukdalf folding table
I purchased a Dukdalf folding table, the price was good, delivery was quick and I was informed at every stage, and the item was well packaged.
I had a couple of questions prior to ordering which were answered promptly by email.
31 de julho de 2023
When the paddle board came it had dirty…
When the paddle board came it had dirty marks all on the top tried scrubbing it but it is not coming off
24 de julho de 2023
Resposta da Straight2You
Hello, this sadly was a supplier issue with warehouse storage their side. We cannot open boxes to check contents but, as with any product issue like this, our supplier has always replaced any problem boards for a new one. I have checked and cannot see any correspondence regarding your order from. you letting us know, but if you contact us, we can get the supplier to replace it for you no problem. Thank you!
Was sceptical at first as some items…
Was sceptical at first as some items are cheap. Took the gamble and have to say I was super impressed with delivery times and the quality of the item. Will definitely use again.
24 de junho de 2023
Order came really quickly
Order came really quickly. However the colour of the product was not the same as the photos. Thankfully I didn’t mind but other people may do.
So I knocked 1 star off.
24 de junho de 2023
I had an issue with delivery and the…
I had an issue with delivery and the item I received however they were very fast to resolve the problem and were great at keeping me informed of the next steps. Jordan in particular was very friendly and extremely helpful.
I would definitely recommend this company.
Great customer service.
21 de junho de 2023
Avaliação não solicitada
Great and delivered on time
31 de maio de 2023
The wrong item was sent and therefore…
The wrong item was sent and therefore missed child's birthday.
S2Y offered fulled refund on return of incorrect item, which I have taken. Obviously I had to struggle through my child's birthday with a subsititue gift.
25 de maio de 2023
Resposta da Straight2You
Hi Alex,
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and providing a returns label.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
Jordan
Smooth purchase of a very competitively…
Smooth purchase of a very competitively priced item.
Quick delivery.
24 de maio de 2023
Really good price and quick delivery
Really good price and quick delivery. Two very happy girls in our house!
26 de maio de 2023
Avoid
The item we brought for our son birthday came broken. No reply from them, had to use PayPal to get our money and they are now not responding to PayPal. I wouldn’t recommend these to anyone.
5 de maio de 2023
Resposta da Straight2You
Hi Daniel,
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
Jordan
Folding scooter arrived well packaged…
Folding scooter arrived well packaged and I had been kept updated on the expected delivery date.
27 de abril de 2023
The packaged arrived quickly and well…
The packaged arrived quickly and well packaged and was well priced compared to other retailers.
2 de maio de 2023
Still waiting for the delivery….now…
Still waiting for the delivery….now more than a week
29 de abril de 2023
Resposta da Straight2You
Hi Diana,
Thank you for contacting us. As I can see from our delivery portal your package was delivered on the 3rd May 2023. If this is not the case, we're more than happy to assist further. Please feel free to contact us via Sales@straight2you.co.uk
Regards,
Jordan
Efficient deal
Efficient deal, delivered on time, good product, good value. Thank you.
17 de abril de 2023
Iight doesn't work and something's…
Iight doesn't work and something's wrong with the items but not point to return even more expensive than the original price!! Disappointed ☹️
11 de abril de 2023
Resposta da Straight2You
Hi Margartia,
We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.
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