I have ordered a subscription box for my nephews for Christmas and stupidly pressed pay before adding their address. I messaged them and asked them to amend. I didnt expect to hear until after Christm... Ver mais
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Veja o que dizem as avaliações
3 stars because it took them 2 weeks to dispatch the items... They did email to say there was going to be a SMALL delay due to COVID but wasn't expecting 2 weeks... Also sent an email at 2 weeks askin... Ver mais
A empresa respondeu
Birthday box was a lovely surprise for my daughter. Contents were fab, she was particularly delighted with the cocktail shaker/mixer and also the lockdown mug. Dinky wee sweet jar, birthday cake slab... Ver mais
A empresa respondeu
I've used SupplyDrop a few times over lockdown and have never been disappointed. It's been a nice way to give my friends and family a little pick me up during these hard times. Everyone that I've sent... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Inspiring wonder & awe one package at a time. Bringing you gifts, goods & groceries (Same day & same hour delivery in London, Herts, Bucks!)
Informações de contato
The Design Cottage, HP4 3TZ, Berkhamsted, Reino Unido
- hello@wonder-awe.com
- supplydrop.me
I have ordered a subscription box for 9 and 7 year old boys
I have ordered a subscription box for my nephews for Christmas and stupidly pressed pay before adding their address. I messaged them and asked them to amend. I didnt expect to hear until after Christmas but did on the next working day. Fantastic service at such a busy time- thank-you!
22 de dezembro de 2025
Avaliação não solicitada
Peter H.
Very helpful although there was a slight delay but all was well in the end. I will use them again.
7 de dezembro de 2022
Arrived as expected
Arrived as expected. Only problem was half of what I ordered didn’t arrive - didn’t say out of stock when I ordered.
1 de dezembro de 2022
My order was delayed due to "supply…
My order was delayed due to "supply issues" but I was offered the opportunity of a full refund. I chose to continue and the order arrived promptly together with a handwritten thankyou note. Above and beyond, well done. Will use you again and thanks.
6 de outubro de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Mike! It's Zoe from the Customer Happiness team; I just wanted to thank you for taking the time to write such great feedback and share it with us. I know Tara and the warehouse team prioritise communicating with customers especially at this time when supplies and restocking can be tricky; they'll be really encouraged to get your message. If there's anything I can help with in the future, you can always reach me on hello@wonder-awe.com and I'd be more than happy to help! Zoe xx
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Lisa, firstly I apologise it's taken me so long to respond here but I wanted to ensure I thanked you for making time to leave us such meaningful feedback. I hope we'll get the chance to serve you again, Zoe xx
let down by poor delivery
The contents of the box were really good, however the delivery times were not met. No communication, no apology, no explanation. This was unacceptable and I will not use them again.
31 de agosto de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Allan, I'm Zoe from the Customer Happiness team. I'm so sorry for the confusion - I can see you ordered on Saturday 27th of August and chose Royal Mail 24. We fulfil orders on weekdays only and as Monday was a bank holiday, we fulfilled your order Tuesday to arrive Wednesday. I appreciate you taking the time to leave this feedback as it can help us improve the messages on the website to manage expectations better. If you need anything else in the meantime I'm always happy to help, Zoe xx
Milk
Ordered 13 bottles of whole lactose free milk, speedy delivery. Wished they'd have more.
1 de setembro de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Steve! I'm so sorry for the delay in responding, but I wanted to thank you for taking the time to leave us this review. I'm pelased everything went well and if you need any help in the future you can always reach me directly on hello@wonder-awe.com and I'd be more than happy to help, Zoe xx (Customer Happiness team)
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Joeseph! I'm Zoe from the Customer Happiness team, thank you for taking time out to leave us this feedback on your experience. I apologise it's taken me so long to respond but wanted you to know how much we appreciate it. I hope we get the chance to serve you again! Zoe xx
Thank-you for your quick response to my…
Thank-you for your quick response to my order.
4 de agosto de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Peter! It's Zoe from the Customer Happiness team. I do apologise it's taken me so long to response here, we so appreciate you giving positive feedback. If you ever need help in the future you can always reach me at hello@wonder-awe.com and I'd be more than happy to assist, Zoe xx
all good
my order received with no problems my order received with no problems my order received with no problems my order received with no problems
31 de julho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Gabriel! Thank you so much for taking the time to leave us this review, I do apologise it's taken me so long to respond. I hope we get the chance to serve you again, Zoe xx
Because my dad got taken in to hospital…
Because my dad got taken in to hospital and DPD moved the delivery date as it was supposed to be delivered on Tuesday the 12th July but it got moved to Saturday the 9th I wasn’t in and I missed them by about 15 minutes but my dad is quite ill so I asked them if they would be so kind as to bring it back for me because I’m disabled and my mum has enough on at the moment but oh no that’s too much trouble so I’m looking to buy elsewhere now as wonder & awe always use DPD and they change the goalposts so many times.
18 de julho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Sarah, it's Zoe from the Customer Happiness team. I completely understand the frustrations and if we were able to do more to control our courier partners we'd do so. I'm sorry we won't get the chance to serve you in the future; I wishing everything will be well with your dad and if you do need anything from me again I'm always available to help, Zoe xx
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Rachael, thank you for taking the time to leave us this review - it's incredibly helpful to let us know when we're doing something right (or wrong on occassion!). Hope you're surviving this heatwave and I hope we'll get to serve you again soon, Zoe xx (Customer Happiness team)
Excellent customer service
There was a problem with my order when the wrong product was sent but the team (led by Tara) could not have been more helpful. She kept in touch, provided returns labels and resolved the problem. Thank you Tara, you have been excellent and I hope your business grows and succeeds!
30 de junho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Vanessa! I'm so sorry it's taken my awhile to respond here, I wanted to thank you so much for sharing your experience with us and Tara! This was so encouraging and you absolutely made Taras day. Thank you for your kind wishes, it means a lot to us. I hope we get the opportunity to serve you again, Zoe xx (Customer Happiness team)
Kept me informed on slight delay…
Kept me informed on slight delay excellent service
27 de junho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Jonothan! I'm Zoe from the Customer Happiness team. I'm so happy you're pleased! That would have been Tara, who supervised our order fulfilment - she's amazing at making sure people stay informed so no one is left wondering. She'll be thrilled to hear your review, thank you so much for taking the time to leave it, Zoe xx
Brilliant product
Brilliant product. I’m a happy customer. Excellent service. I will be ordering again
26 de junho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Sally, thanks so much for taking the time to leave us this lovely review, it means a lot to us to know what we're getting right (or wrong sometimes!). Have a wonderful rest of your day and I look forward to us serving you again, Zoe xx (Customer Happiness team)
Placed an order on the 23rd May 2022
Placed an order on the 23rd May 2022, I did receive an update email informing me of a supply issue and that this would be resolved soon. It’s now 25th June 2022 and still not received my order.
Disappointed.
25 de junho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi there, I'm Zoe from the Customer Happiness team. I think you may be confusing us with a different order you made somewhere else. I just checked and can see you placed your order with us on June 11th (two bottles of sauce), we fulfilled it on June 15th and it was received on June 17th. Our courier had taken a picture of you receiving the order, so I'm just about to email you those details along with the tracking journey so you can reference it easily. I hope that helps clear it up, but if you need anything else I'd be more than happy to try and help! Zoe xx
Fantastic customer service will…
Fantastic customer service will recommend to everyone and will be using again 😃
20 de junho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Emma! Thanks so much for taking the time out of your day to leave us such a lovely and encouraging review! It genuinely means so much to us. I am excited we'll get the chance to serve you again and if you ever need any help you can always reach me directly at hello@wonder-awe.com and I'd be more than happy to hear from you, Zoe xx (Customer Happiness team)
I am still waiting for part of my…
I am still waiting for part of my order??? Have sent another message this week!!! No reply??? Only received 1 olaplex no3, have paid for 3, can someone please sort this out!!. Not happy at all with this service!!!
17 de junho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Ian, I'm Zoe from the Customer Happiness team. I think you've gotten confused - I just checked your order and what you ordered from us was 5 packets of poppadoms (not Olaplex hair products) and we fulfilled that order in full on May 28th. If you have any other questions I'd be more than happy to try and help you, Zoe xx
Absolutely perfect service
Absolutely perfect service, including a personal phone call to make sure that the purchase arrived on time. Never have I been so well cared for and it was only a small, inexpensive item
12 de junho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hello! Thank you so much for taking the time out to leave us this review, Tara is absolutely amazing with keeping people updated and on top of things; we know even if things are a small or inexpensive order, it's important to the person who made the purchase. You've absolutely made her day with your feedback. I hope we get the chance to serve you again! Zoe xx (Customer Happiness team)
Rapid delivery of Silver Foam polish
Rapid delivery of Silver Foam polish : old favourite which always works well
10 de junho de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Katherine! It's Zoe from the Customer Happiness team, I'm so pleased you were happy and I want to thank you for taking the time to share your experience with us. I hope we get to serve you again and if you ever need any help I'd be more than happy to, and can be reached on hello@wonder-awe.com at any time, Zoe xx
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