I have ordered a subscription box for my nephews for Christmas and stupidly pressed pay before adding their address. I messaged them and asked them to amend. I didnt expect to hear until after Christm... Ver mais
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Veja o que dizem as avaliações
3 stars because it took them 2 weeks to dispatch the items... They did email to say there was going to be a SMALL delay due to COVID but wasn't expecting 2 weeks... Also sent an email at 2 weeks askin... Ver mais
A empresa respondeu
Birthday box was a lovely surprise for my daughter. Contents were fab, she was particularly delighted with the cocktail shaker/mixer and also the lockdown mug. Dinky wee sweet jar, birthday cake slab... Ver mais
A empresa respondeu
I've used SupplyDrop a few times over lockdown and have never been disappointed. It's been a nice way to give my friends and family a little pick me up during these hard times. Everyone that I've sent... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Inspiring wonder & awe one package at a time. Bringing you gifts, goods & groceries (Same day & same hour delivery in London, Herts, Bucks!)
Informações de contato
The Design Cottage, HP4 3TZ, Berkhamsted, Reino Unido
- hello@wonder-awe.com
- supplydrop.me
Everything arrived on time and was as…
Everything arrived on time and was as described.
4 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Charlotte, thanks so much for taking the time to leave this review for us, it's really helpful for us to gauge how we're doing. I hope you have a lovely evening and don't hesitate to get in touch with me directly if there ever anything I can help you with, Zoe xx (hello@wonder-awe.com)
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi June, thank you so much for this feedback! I hope we get the chance to serve you again in the future and I hoe you have a lovely rest of your evening, Zoe xx (Customer Happiness team)
All good, would use again
Ordering easy, delivery within the estimated window, therefore, whole process satisfactory.
1 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Jo, thank you so much for taking the time out to leave us this review; hearing from customers really helps us to know how we're doing and things we may be able to improve on. If you need any help in the future please don't hesitate to ask me directly, I'm always available at hello@wonder-awe.com, Zoe xx
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Pat, thanks so much for making time to leave us this review and I'm glad you're happy. I hope we get the chance to serve you again in the future! Zoe xx (Customer Happiness team)
Wonder and Awe Deliver on all Levels
I have now ordered from Wonder and Awe three times and have been impressed with the speed of delivery, the quality of the products and especially pleased on some of the reduced Christmas items that I have purchased. I would certainly recommend you to my family and friends and will be continuing to use your services again. Very happy customer.
24 de março de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi J! It's Zoe from the Customer Happiness team - this made our day, thank you for taking the effort to share your experience with us! If you need any special help in the future you can always reach me directly on hello@wonder-awe.com and I'd be more than happy to serve you. I hope you have a wonderful rest of your day, Zoe xx
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Karol, thank you for taking the time to leave us this review! Zoe xx
I ordered 3 packs of Cushelle Double…
I ordered 3 packs of Cushelle Double Toilet rolls and paid 5.99 per pack
On their website it shows (6) next to item so I believe I was getting 6 toilet rolls per pack. I received 3 items per pack plus delivery charge absolutely disgusted with them cost £17.97 plus £3.50 for delivery total £21.47 for 9 rolls total case of miss selling
18 de março de 2022
Avaliação não solicitada
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Mrs. Nicholls, I'm Zoe from the Customer Happiness team. There seems to be some misunderstanding - I've double checked this with the warehouse who take images of orders packed before they're shipped, and everything seems to be correct in what was sent. I was concerned so asked them to do some research and it also seems Cushelle don't produce 3 packs of toilet roll. I can't seem to find any previous email to the Customer Happiness team from yourself, but if you weren't aware we're very happy to provide a return and full refund if you'd like. Please do let me know and I'd be able to sort this out for you right away! Zoe xx
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Hannah, thanks so much for taking the time to leave us a review! If you need any help in the future, please don't hesitate to get in touch and I'd be more htan happy to help you, Zoe xx (Customer Happiness team)
Great products with speedy delivery.
13 de março de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Claire! Thanks so much for taking the time to leave feedback of your experience with us. I hope we get the chance to serve you again and if there's ever anything you need help with please don't hesitate to get in touch with me on hello@wonder-awe.com, Zoe xx (Customer Happiness team)
Wonder & Awe is an easy site to navigate, competitively priced with prompt delivery. Recommended.
Wonder & Awe is an easy site to navigate. Ordering was straightforward, cost very competitive and the product was very well packed with quick delivery. What more can you want. Will use again.
11 de março de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Lorraine, I apologise for the delay in getting back to you but wanted to thank you for taking the time out to leave us this review! I'm so pleased you were happy with everything, and if there's ever anything you need in the future you can always contact me directly at hello@wonder-awe.com and I'd be more than happy to serve you. Enjoy the sunshine this week! Zoe xx (Customer Happiness team)
Goods not fit for purpose
Both tins of shoes polish had holes punched in the lids which I had to seal on arrival.
The Company have kindly been back in touch to offer a refund and an apology which is very acceptable to me under the circumstances. I will not be sending the goods back as it is too much trouble and to be fair since I have sealed the holes in the tin lids the problem is hopefully sorted out. It was just odd that they both has been pierced in the first place.
Thank you Wonder and Awe for your concern which is appreciated.
7 de março de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Christopher, I'm so sorry for the delay in getting back to you. I understand your frustration when what is purchased is not what you were expecting. As a platform that sells thousands of other brands that we don't manufacture, I'm not able to speak on the suitability or design of this specific product, but if you're not happy with it I'd love to arrange a return and refund for you. If you'd like me to do that please just let me know and I'll take care of that right away for you, Zoe xx (Customer Happiness team)
Great gift to my team
Great gift to my team, they all loved the goodies they received. Thanks a lot!
3 de março de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Sandra, I'm so happy your team was pleased! I hope we get the chance to serve you again and if you need anything in the future you can always reach me directly at hello@wonder-awe.com and I'd be more than happy to help. Enjoy the sunshine this week! Zoe xx
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Anna, I apologise for the delay in responding to you here but I wanted to ensure to thank you for taking the time to leave us this review. I'm so glad you were happy and I hope we get the chance to serve you again! Zoe xx
What lovely idea to have hug in a…
What lovely idea to have hug in a box... especially for Valentines.
Although it is a great idea, it would be great to have more options to add what you want to add to the box.so develop the options to be included... as this is a great concept of a hug in a box.
Great packaging too.
24 de fevereiro de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Rachel, I apologise it's taken me awhile to reply to you here but I wanted to thank you for taking the time to leave us this review. We especially love feedback on how we can improve, and your comments have been shared to the wider team and recieved with appreciation! If you ever need any help in the future, I'd be more than happy to assist and you can always reach me on hello@wonder-awe.com directly. I look forward to serving you in the future! Have a wonderful week of sunshine, Zoe xx
Well I feel stupid
Well I feel stupid! 2 tea Bags seriously! I'm glad I got them on sale because I would not pay £1.80 for 2 bags. I'll stick with aldi speacial teas.
Oh and one bag split trying to pull the tag away so left with one tea bag now. Not good
24 de fevereiro de 2022
Avaliação não solicitada
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Claire, I'm Zoe from the Customer Happiness team. I'm sorry to hear you were mistaken about the amount of tea bags you purchased; the tea you bought is a sampler bag from a artisan tea supplier which allows people to test a variety of their flavours without needing to commit to a lot of teabags. Not that many tea companies have this options, so I can see how it would be easy to miss. If you're not aware we're happy to offer returns and if you'd like me to arrange I'd be more than happy to help! Please don't hesitate to get in touch if you have questions or would like me to help with anything, Zoe xx
Contents and packaging exactly as…
Contents and packaging exactly as described. I wanted the box to be delivered on a certain day - wonder and Awe didn't seem to facilitate this despite leaving message, but thumbs up to Royal Mail who came up trumps! The recipient loved it.
19 de fevereiro de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi! I'm Zoe from the Customer Happiness team, I'm so glad to hear you were happy with the product and packaging! I'm sorry that we don't currently offer the service of guartanteeing a delivery date as we use external couriers (like Royal Mail), so don't have control over their operations. We have estimates and they're usually pretty accurate, but we'd hate to 'guarantee' then let people down. I hope that helps explain a bit and if you have any other questions I'd be more than happy to help answer! You can always reach me directly at hello@wonder-awe.com anytime, Zoe xx
Birthday popcorn
Ordered as present, came in good condition, well packaged and on time. The product was well received. Great service would recommend
17 de fevereiro de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Chester, I'm Zoe from the Customer Happiness team - I'm so happy that you're pleased! Thanks for taking the time to write us this review, it's such a help. Have a lovely rest of your day (stay safe in this crazy wind) and I hope we'll get the opportunity to serve you again, Zoe xx
VERY GOOD QUICK SERVICE
17 de fevereiro de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Edward! Thank you so much for taking the time to leave us this review, it means a lot to us to hear that people are happy (or in some cases not!) so we can make sure we're doing the best we can. I hope we'll get the chance to serve you again in the future! Zoe xx
Excellent service
Excellent service, good price, well packaged and delivered very quickly
15 de fevereiro de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Bob, I'm Zoe from the Customer Happiness team - thanks so much for taking the time to leave us this review and I'm so happy that you're pleased with everything! I hope we get the chance to serve you again and if there's ever anything I can do to help you can always reach me directly at hello@wonder-awe.com. Have a wonderful rest of your day! Zoe xx
Order received on time .Really loved…
Order received on time .Really loved the way it was packed.Definately will buy again.
14 de fevereiro de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Tyrone, thank you for taking the time out to leave us this review! We're always so encouraged when people take notice of the care that goes into the packaging and the service is smooth; I genuinely look forward to serve you again in the future! Zoe xx
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