I have ordered a subscription box for my nephews for Christmas and stupidly pressed pay before adding their address. I messaged them and asked them to amend. I didnt expect to hear until after Christm... Ver mais
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Veja o que dizem as avaliações
3 stars because it took them 2 weeks to dispatch the items... They did email to say there was going to be a SMALL delay due to COVID but wasn't expecting 2 weeks... Also sent an email at 2 weeks askin... Ver mais
A empresa respondeu
Birthday box was a lovely surprise for my daughter. Contents were fab, she was particularly delighted with the cocktail shaker/mixer and also the lockdown mug. Dinky wee sweet jar, birthday cake slab... Ver mais
A empresa respondeu
I've used SupplyDrop a few times over lockdown and have never been disappointed. It's been a nice way to give my friends and family a little pick me up during these hard times. Everyone that I've sent... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Inspiring wonder & awe one package at a time. Bringing you gifts, goods & groceries (Same day & same hour delivery in London, Herts, Bucks!)
Informações de contato
The Design Cottage, HP4 3TZ, Berkhamsted, Reino Unido
- hello@wonder-awe.com
- supplydrop.me
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Casey! I apologise it's taken my a while to respond but I wanted to thank you for such a lovely review ☺️ I hope you're having a wonderful Jubilee weekend and I look forward to serving you next time, Zoe xx (Customer Happiness team)
Very quick and good service
27 de maio de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Julia, thanks so much for taking the time to leave us a review - we really appreciate hearing from our customers. I apologise it's taken me awhile to respond; I hope you're having a wonderful Jubilee and I hope we get the chance to serve you again, Zoe xx (Customer Happiness team)
Good website and products
Really easy website to use with lots of products to chose from. The value for money was good. Well packaged and fast delivery.
26 de maio de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Morgan, thank you so much for taking the time out to give us feedback on your experience! I'm so glad it was a good one and I very much look forward to getting the chance to serve you again. I hope you're having a wonderful Jubilee weekend and do feel free to get in touch directly if there's anything I can help you with in the future. You can always find me at hello@wonder-awe.com, Zoe xx (Customer Happiness team)
Bad it was overpriced for the shipping…
Bad it was overpriced for the shipping and the product was to expensive
26 de maio de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi there, I'm so sorry you feel you had a bad experience with us. I had a look at your order and can see the shipping you were charged was £2.99 and the two products you selected were the market rate. If you're unhappy with your product and order, I'm very happy to arrange a return and refund for you. Please do let me know and I'd be more than happy to help, Zoe xx (Customer Happiness team)
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Sue! I'm so sorry it's taken me awhile to respond to you, but I wanted to thank you for taking the time out to leave us a review. I'm so happy you were pleased with the service and if there's ever anything you need in the future you can always reach me at hello@wonder-awe.com and I'd be more than happy to help, Zoe xx (Customer Happiness team)
Great competitive price
Great competitive price. Quick dispatch and delivery. Easy website to use. Recommended.
Marie
21 de maio de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Marie! I'm Zoe from the Customer Happiness team and I just wanted to thank you for taking time out to leave us such a lovely review. I mean a lot to hear back from customers, so we really appreciate it. I hope we get the chance to serve you again in the future and I hope you're having a wonderful Jubilee weekend, Zoe xx
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi David! Thanks so much for taking the time to leave us this review, it's very much appreciated. I hope we get the chance to serve you again in the future and if you ever need anything you can contact me directly at hello@wonder-awe.com and I'd be more than happy to hep, Zoe xx (Customer Happiness team)
Order came earlier then expected happy…
Order came earlier then expected happy with them .will order again
15 de maio de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Megi! I apologise it's taken me so long to respond, but I wanted to thank you for taking the time out and making the effort to leave us a review. It means a lot to use to hear from our customers and especially to hear you're happy with the service. I hope we get the chance to serve you again in the future and if there's ever anything you need I'd be more than happy to help and can be reached on hello@wonder-awe.com. Have a lovely rest of your Jubilee weekend! Zoe xx (Customer Happiness team)
Good delivery bad customer service
Delivery was good, received my order in good condition, however I couldn’t contact anyone for a whole week.
Phone service not working, don’t respond to emails…
15 de maio de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Mark, it's Zoe from the Customer Happiness team. I apologise if there was a delay in us responding; at the moment it's a one woman customer service show so if anything went wrong that would have been my fault. I looked back and wasn't able to find any emails, we've just migrated to a different service platform so it could have slipped through the cracks. Unfortunately we don't have a number for customer to reach us on only email, and I can see that being frustrating if you were ringing a number you'd come across. In the future if you need help with anything I can always be reached directly at hello@wonder-awe.com and I'd be more than happy to serve you. I hope you're having a wonderful Jubilee weekend! Zoe xx (Customer Happiness team)
Not first purchase and am pleased…
Not first purchase and am pleased again.
Found what I wanted easily. Order process was simple and goods arrived safely in good time.
Thankyou..
14 de maio de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Lee! I apologise it's taken me so long to respond, but I wanted to ensure you know how much it means for us that you've taken the time out to leave us a review. I'm so pleased that you're happy and I hope we get the chance to serve you again. I'm always available on hello@wonder-awe.com if you ever need to reach me directly, and I'd be more than happy to help, Zoe xx (Customer Happiness team)
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Chris! Thanks very much for taking the time out to leave a review and I apologise for my very tardy reply, but I wanted to ensure to let you know it means a lot to us. I hope you're having a wonderful Jubilee weekend and I hope we get to serve you again! Zoe xx (Customer Happiness team)
Good product but left me in limbo…
Good product but left me in limbo having to contact them but all in all not the worst.
30 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi there, I apologise for taking so long to respond to this review - at the moment we're just a one woman customer service show, so any delays are completely on me. I understand how frustrating it is when you need to get in touch with us rather than us taking the initiative, and it's really helpful to hear feedback like this to ensure we always keep our standards up. If there's ever anything you need in the future, you can always reach me directly at hello@wonder-awe.com and I'd be more than happy to help. I hope you're having a wonderful Jubilee weekend! Zoe xx (Customer Happiness team)
Good shiner
Good product which seems more difficult to find on the High St and arrived on time. My black shoes look all the better for it!
29 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Colin! I do apologise it's taken me so long to respond, but I wanted to ensure you know how much it means to us when you take time out to leave us a review and we can hear and gauge how we're doing. I'm so glad you (and your shoes) are happy, and I hope we get the chance to serve you again in the future! I hope you're having a wonderful Jubilee weekend, Zoe xx (Customer Happiness team)
this was the first time ordering and…
this was the first time ordering and waited and waited and then i got an email to say they where having supply chain issues but it says on there website as in stock they should not be in business when someone says in stock mean that they have the stock you dont get that with amazon not so it is hard
Stay well clear if you want your items on time
Joke of a compnay even waited 5 days for a refund
25 de abril de 2022
Avaliação não solicitada
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi there, I'm Zoe from the Customer Happiness team. I completely understand your frustrations as a customer. How our supply chain works is it's a revolving door of goods in and out, and as a growing startup we're constantly evolving new processes to keep up with demand. As much of it is a learning process, there are time when we run short of stock in a way large enterprise companies wouldn't, which I know really affects the customer experience. In terms of refunds, we issue them immediately but banks or platforms like Paypal can often take up to 10 days to release the funds as they need time to process their transactions. I know you're disappointed and rightly so, I do hope the above helps give some insight to what happens behind the scenes. Zoe xx (Customer Happiness team)
Good service
Good service, items arrived in good condition, well packed. Fast response from seller to my enquiry to check on dispatch / delivery date. Perhaps a little expensive, but ideal for gift I needed.
23 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Christine, I apologise for the delay in responding but I wanted to ensure you know how much it means to use when you take time out of your day to leave us a review. I hope we get the chance to serve you again and if there's every anything I can help you with the future you can always reach me directly at hello@wonder-awe.com and I'd be moe than happy to help, Zoe xx (Customer Happiness team)
Quick delivery
Quick delivery . Problem with order box was wet and had beer inside. Notified by email was dealt with straight away and bottles were replaced within a few days. Brilliant service all round would defiantly use again and recommend.
23 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Simone! I'm so glad we got there in the end and that you were happy! I'm sorry it's taken me long to respond here, but I wanted to ensure you know how much it means that you'd take the time out of your day to leave us a review. It's so helpful for us to be able to gauge how we're doing and keep improving. I hope we get to serve you again in the future, and if there's ever anything you need I'd be more than happy to help you personally at hello@wonder-awe.com. I hope you're having a wonderful Jubilee weekend! Zoe xx (Customer Happiness team)
Quick service delicious crisps
19 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hello, thanks so much for taking the time out to leave us a review - it's a huge help in letting us know how we're doing and things we can improve on. Enjoy your crisps! Zoe xx (Customer Happiness team)
recived goods on time,slight problem…
recived goods on time,slight problem with product but problem rectified with speed and will certainly use the supplier again
17 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi! I'm Zoe from the Customer Happiness team, thank you so much for taking the time to leave us this review and I'm so glad the warehouse was able to fix your problem quickly. If you ever need anything I can always be reached directly at hello@wonder-awe.com and I'd be more than happy to help, Zoe xx
Excellent service.
Quick delivery and the wine was very well packed. I was impressed and will certainly use them again.
9 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Maureen, I'm so glad everything arrived safely! I know the warehouse goes above and beyond to pack delicate items so carefully, but being glass sometimes you never know. They'll be thrilled to know all was well and their efforts were noticed :) I hope we get the chance to serve you again and if you need anything please don't hesitate to let me know at hello@wonder-awe.com and I'll be more than happy to help, Zoe xx
Prompt delivery of a product I was…
Prompt delivery of a product I was struggling to get!
8 de abril de 2022
Resposta de Wonder & Awe (formerly SupplyDrop.me)
Hi Nikki, I'm so glad to hear that! Our product team works super hard to source hard to get items and I know they'll be really encouraged by your review. Have a wonderful rest of your evening, Zoe xx
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