Support Lenovo Avaliações 

They are not helpful with issues, are combative and appear to have only off shore support. Overall if there was an opportunity to rate them a ZERO i would. The computer came loaded with defective software, had to deal with that for a month thru their service and i lost access to my subscription to Adobe. Overall they are one of the worst companies i have ever dealt with. Dont give a crap about their customers

Lenovo Hat meine Laptop den ich zu Reperatur eingeschickt habe unrapariert wieder zurückgesendet und mir als Vorauskasse über 400 Euro abgeknöpft.
Der Laptop wurde laut Telefonischer Beratung bei der Firma mit minderwertigen Bauteilen versehen. Das hat der Mitarbeiter am Telefon erzählt. Darum soll ich den Laptop wieder einsenden. Das war vor 3 Tagen aber ich habe immer noch keine E-Mail zur Einsendung erhalten. Vorsicht vor Levovo

Want to rate ZERO .... Sold me Yoga 2 Pro laptop with 'special' coating ... .special coating appears to be a degradable substance and goes revoltingly sticky and tacky, so much so it is almost impossible to clean and restore the surface. They will NOT assist me or provide stick-on skins to aid resolution. No support offered even though they knew coating was degradable and customers are not told this!!! Support line passed me from sales to CS to Sales to CS, then were going to pass me back to Sales ... told them to leave me alone as were now being a nuisance

Please do not buy false teeth from these people they are coning you

PC Lenovo Legion Pro 7 acheté 3000€, 7 mois seulement après la fin de garantie, panne qui semble majeure. Subite, alors que l'ordinateur fonctionnait très bien jusqu'ici.. Cela ressemble beaucoup à de l'obsolescence programmée ! De nombreuses personnes sur internet décrivent le même cas pour cette série de PC. Service Client injoignable... Ne propose même pas de prendre en charge les frais de renvoi pour diagnostic. Tout sera à ma charge malgré mon investissement financier important, et ma fidélité à la marque (j'ai fait acheter des PC Lenovo à toute ma famille). Aucun geste commercial sur réparation ou futur achat... Je ne recommanderai plus jamais cette marque à personne !!!

Ein Stern ist zuviel für diesen Kundendienst absolute Katastrophe

Servicio técnico decepcionante. El ordenador vuelve exactamente con la misma avería.

Envié mi Lenovo Yoga al servicio técnico en garantía porque el teclado integrado deja de funcionar de forma aleatoria y tengo que reiniciar el ordenador para recuperarlo. Además, comuniqué otros problemas intermitentes.

Lenovo recibió el equipo el 10/09/2026 y el 14/09/2026 dio la reparación por finalizada indicando que habían realizado una “evaluación exhaustiva” y “pruebas de diagnóstico de funcionamiento a largo plazo”, pero que no habían podido reproducir el problema. No sustituyeron ninguna pieza.

Al recibir el portátil, después de aproximadamente dos horas de uso volvió a producirse exactamente el mismo fallo del teclado.

Lo que más me sorprende es que, al revisar Windows, el tiempo de funcionamiento que pude comprobar era de solo unos 16 minutos, pese a que desde el principio había explicado que se trata de un fallo ocasional que aparece después de utilizar el ordenador durante un tiempo.

No entiendo cómo se puede afirmar que se han realizado pruebas de funcionamiento “a largo plazo” si el problema reaparece a las dos horas de uso normal y el equipo muestra ese tiempo de funcionamiento.

Ahora vuelvo a tener un ordenador en garantía con exactamente el mismo defecto después de haber pasado por el servicio técnico.

Mi experiencia con el servicio postventa de Lenovo ha sido muy mala y, después de esto, no recomendaría comprar un equipo Lenovo si se valora disponer de un servicio técnico eficaz cuando aparece una avería intermitente.

Lenovo tries to blame problems on the customer. The ai agent is not at all helpful. It appears that Lenovo does not want to provide helpful product support!_

Cheapest Services I ever expercienced With any Brand in my life.

I spent £3000 on a Lenovo P16s and a Thunderbolt 5 Smart (lol) dock. The dock keeps rebooting randomly. So far after 6 weeks of "support" I have had 2 new docks, both of which do the same thing, and support have not once asked to get a remote session on to actually check logs properly or see if they can narrow down a root cause. They do not reply, they ask me to upload data using a file they have not provided a link for and show no interest in getting to the bottom of this. It's costing money and business when the dock reboots during meetings and cuts me off.

Based on my experience and most of the other reviews.

This company is obviously trying to run on the cheap using poorly trained staff in third world call centres, and probably paying them peanuts.

This poor level of service is unacceptable in 2026.

I won't be buying anything from them again, nor would I advise you to.

I recently had an issue with my Lenovo IdeaPad Slim 5 where the bottom panel screws came loose over time, causing the display to go black and the trackpad to stop working. I was worried about the cost and hassle of getting it fixed, but the entire experience with Lenovo support turned out to be excellent.

Mohammed Mustaqeem handled my case from start to finish and was incredibly helpful throughout. He kept me updated at every step, clearly explained the warranty process, and made sure my case was properly reviewed before arranging a free depot repair. The pickup, repair, and return process was fast and smooth, and I got my laptop back fully repaired at no cost, exactly as promised.

Really appreciated the professionalism and responsiveness. Great support experience overall, and a special thanks to Mohammed for his excellent service.

I bought a laptop on Lenovo.com. Within 2-3 days I found out that the same laptop was 300$ cheaper at Best buy. I called Lenovo to see if they can price match, or cancel my order, so I can then buy from Best buy. The customer service person was in Egypt, was very rude. He asked for snap shots of my Lenovo purchase and best buy offer, which I gave him. He wanted me to wait for the laptop to arrive, then return it to Lenovo and then place another order with Lenovo where the 'best he could do' was $200 lower than initial offer. I told him that I am getting the same laptop from Best buy for $300 less, why would I place an order with Lenovo for $200 less?! He said it is their policy and the put me in a 30 minute phone queue with another customer service person. I hung up and cancelled my entire order. Even tho Lenovo makes good products, their custome service sucks. I will never buy from Lenovo.com.

War von Lenovo bis heute morgen immer sehr zufrieden!
Aber nach dem Gespräch mit dem Support, einmal über den ki-assistenten und dann mit einem persönlichen Mitarbeiter werde ich mir kein Gerät mehr holen.
Lieber was anderes, sprich andere Firma.
Ich habe ein Problem was nicht gelöst wurde vom support, da das Gerät, wie man so schön sagt vorführeffekt auf einmal das Gegenteil tat.
Damit war das Thema für ihn erledigt und das Problem weiterhin vorhanden.
Nun verstehe ich die Kommentare und Rezession

Je commande un Pc ThinkPad E16 Gen 2 , quelques mois plus tard celui-ci tombe en panne , des coupures aléatoires de l'ordinateur, le sav pense que c'est l'écran  1ere intervention chez moi lors du changement decran le technicien abime la webcam...les problèmes sont toujours preent  une semaine plus tard, le technicien change la carte mère ... le problème est toujours là   3eme intervention changement écran et webcam... et le problème est toujours là ! je demande à ce que le pc parte en sav puisqu'il y a de nouveau problème lié à l'intervention!Le pc revient ,je fais les mises à jour des drivers et là le pc se coupe et ne se rallume plus!  je rappelle le sav,  il me propose encore une manipulation ! Je refuse et demande  un remplacement de l'ordinateur ! on me dite que c'est ok mais par contre le délais et de 3 semaines .je leur demande un geste commercial, il me dit qu'ils vont étudier ça . je m'aperçois qu'ils ont modifié ma garantie alors que j'avais une garantie PREMIUM et bien sur ils ont descendu le niveau de garantie !! ils l'ont rallongé mais au final j'ai gagné 2 mois de garanie d'un niveau inférieur alors qu'il me restait 5 mois de premium ! jJe lance une procédure de litiges auprès de mon assureur  !

If I could give less than 1 star, I would. It was time wasting to sit through their voice response system, which I finally got to after a long search for a customer service phone number. Then I was connected with a customer service agent who lectured me on being patient and read from a script providing no useful information. Then the agent blamed me and UPS for the laptop being MIA. I feel like I got a bait and switch. Lenovo promised delivery on Sept. 3rd. They knew, I think, they were behind and that I wouldn't get it on the 3rd. Now supposedly it will arrive September 18th, but I don't believe I'll even get it then. At that point, I will have had to drop my classes because I won't have the computer in time and after that, I won't need it.

Très déçu du service, j'avais un problème de ligne de pixel morts sur un écran de moins de mois, il refuse la prise en charge alors que l'écran et en parfait état autrement sans aucune trace de choc ou quoi que ce soit.
Bref eviter d'avoir à faire à eux au moins pour des écrans.

Leider gibt es keine Schlechtere Bewertung als 1Stern.
Vorsicht vor Lenovo.!
Lenovo reagiert nicht auf Reparatur anfragen in der Garantiezeit. Sie reagieren nicht auf Mails. Muss Anwalt einschalten und zur Polizei gehen um eine Anzeige gegen die Firma aufzugeben. Google wurde schon Informiert.
Mal schauen was dabei rauskommt.
Melde mich wenn was neues kommt.

Purchased a thinkbook E14. The very next day, it went on sale. I found that Lenovo offers price match within 30 days of purchase, so I contacted customer support. They told me they submitted the price match change and it would be fixed in 3-5 business days. A week later, nothing. I called back, the agent i spoke with said the first person didn't set it up right and they would correct it and it would be fixed in 3-5 business days. She also refused me when I asked her to email me confirmation. It's now a week later again and still nothing. The price match is a $500 difference and they keep gas lighting me and nothing is getting resolved.

Ich hatte ein Problem mit einer Software (Verbindung mit einem HDMI Kabel). Die Mitarbeiterin hat sich mit aller Geduld, auch mit den ganzen Komplikationen, die währendessen aufgetreten sind, Zeit genommen und konnte das Problem lösen. Da möchte ich GROßEN DANK sagen, für den Einsatz. Ich war mit dem Service sehr zufrieden.