Support Lenovo Avaliações 

Ich empfinde den Lenovo Support absolut als kundenunfreundlich, kompliziert und absolut nicht unterstützend. Zwei Mal habe ich bereits schlechte Erfahrungen gemacht und ärgere mich sehr über die schlechte Kommunikation sowie fehlende alltagstaugliche Unterstützung.

The best service ever. I expected something I experienced with Asus which I trashed after 2y, but not, I got my laptor working again and veeeery fast repaired. Thank you guys for sane and fair repair. No competitors for me among gaming laptops (I have 3 in family).

I purchased a brand new Lenovo last year and conveniently the computer just stopped working a few days before the warranty expired.

I started researching into this in realize that it happens to many people.

I'm concluding that the company is deliberately creating malfunctions to get you to purchase their warranty.

Bad business practices always have karma so I know it will come back to bite them in the butt.

For now, stay away from purchasing anything from this company.

I paid for Lenovo's "Premium" service for my Ideacentre PC desktop, Intel Core i-7. After a couple of long phone calls over 2 days, they told me I need a new motherboard and I'd have it within a day after the part came in. They gave me a date with a time frame of 8 am to 5 pm, and said they'd call that day with a more specific time. They didn't, so I called Lenovo and they narrowed it to 1 pm to 5 pm. I called at 4 pm and Lenovo insisted the terch was coming. They never showed up and no supervisor was "available" to talk to me. So, four days in, I've got nothing. Buyer beware and don't pay for the fake "premium" service- it's a fraud.

their warranty is a scam. the windows sleep mode put the laptop into hibernate function, and it will not power on. so I sent it in to their warranty service because it was under warranty. yoga slim 7x. not even a year into using it. and they are saying there is water damage which will cost $900 dollars.

Leider bin ich mit meinem Lenovo-Laptop sehr unzufrieden. Bereits zum zweiten Mal ist das Mainboard defekt – und der zweite Defekt trat nur 7 Tage nach Ablauf der Garantie auf. Besonders enttäuschend finde ich, dass Lenovo trotz dieser Vorgeschichte keinerlei Kulanz oder Entgegenkommen zeigt.

Zusätzlich war das Gerät innerhalb der 2-jährigen Garantiezeit insgesamt etwa 4 Wochen zur Reparatur eingeschickt. Für ein hochwertiges Produkt erwarte ich deutlich mehr Zuverlässigkeit und vor allem besseren Kundenservice. Ich fühle mich als Kunde im Stich gelassen und kann die Qualität sowie den Support leider nicht weiterempfehlen.

Very poor service, i was holding token no 25, time i took token executive was handling token no 21, but my turn came after 1.5 hour, pathetic to see the efficiency

Ich hab' einen Linux Laptop gekauft und der Trackpoint ging nicht.
Auch im BIOS nicht. Erkläre ich den Typen lang und breit.
Dann bekomme ich einen Link, solle eine Windowstestversion installieren.
Link geht nicht, ich verrate wieder, dass der TP auch im BIOS nicht geht.
1 Woche später bekomme ich einen anderen Link. Link geht nicht, man muss ein Gerät mit gültiger Lizenz eingeben.
Dann wieder einen Link mit permission denied.

Bin dann zurück zum Verkäufer, der hat das dann geregelt.

Verlängerung meiner Garantie auf 5 Jahre steht noch aus. Keine Ahnung was ich hier noch tun muss...

Ich war ja immer zufrieden mit den Dingern, aber für 1700€ fand ich das etwas schwach...

Suite à un problème qui s'apparente pourtant clairement à un défaut de conception sur mon ordinateur Yoga 9 (Le bouton On/Off ne dispose d'aucun support rigide derrière le châssis, ce qui le rend fragile et sujet à des pressions pouvant casser le bouton ce qui empêche d'allumer l'ordinateur...), la seule "assistance" qui m'a été proposée consiste à essayer de me vendre des assurances inutiles.
De plus, Ces contrats d'extension excluent précisément ce genre de dommages périphériques liés à la panne de leur propre machine. On marche sur la tête...

Plutôt que d'assumer la qualité de leurs produits et de proposer une vraie solution technique, Lenovo préfère nier les évidences et tenter de refaire du profit sur le dos du consommateur lésé.

Une assistance client totalement inutile, zéro considération pour la fidélité de l'acheteur et une opacité commerciale frustrante. Ce sera sans aucun doute mon dernier achat chez eux. Une information précieuse que je garderai en tête, et que je vous conseille d'appliquer également.

Horrible Lenovo Repair Experience – Do Not Recommend

I recently sent my Lenovo laptop (Lenovo Case: 2030164708) in for repair, and when it came back, the situation was far worse than before. This was the *second time* I had to send it in, and now the **keyboard is completely dead**. The only thing working is the trackpad, so I’m forced to type using the on‑screen keyboard.

On top of the terrible repair, the customer service was an absolute nightmare. I called multiple times trying to get this fixed, only to be **repeatedly hung up on** and unable to speak to a real person. There was no follow‑up, no clear communication, and no accountability.

As a long‑time Lenovo customer who has bought three Lenovo laptops, this experience is deeply disappointing. My most expensive Lenovo device has essentially been ruined by their repair process, and I’m now actively reconsidering any future purchases.

I strongly advise anyone thinking of using Lenovo repair services to **think twice**. If you can’t afford repeated shipping, downtime, and endless phone calls that go nowhere, avoid this process altogether.

I ordered a Lenovo Legion Pro 7 with a 9955HX and 5070Ti and I couldn't have made a worse choice than this. I've been having screen artifacts since the first day.
Since I have a 2 year warranty I decided to reach out to them and get it fixed, but it ended up being sent twice for the same issue and it still hasn't been fixed, now they are asking for a third chance at getting it right and they are staright up refusing to send me a replacement.

Absolutely disgusting service. Avoid buying a Lenovo laptop. Purchased a Lenovo Laptop last year, 11 months into the warranty screen goes partially black. Tried to look online at how to fix, no luck. Emailed Lenovo. Back and forth. They finally agreed that it was a hardware issue after I did numerous tests.

Sent me details of how to return to get it fixed. But again I have to be an IT wizard to get it prepped to return. Got label printed, bought box from Amazon to return laptop. Did everything necessary, then I fell ill for a few days.

Last Friday was going to send laptop off but had a message on my phone that the label was out of date so they would have to issue a new one.

I immediately emailed them asking for a new label. Automatic response. Now 5 days later I call Lenovo asking for a label so I can return the laptop. The man on the phone spoke to me like I was 5 years old saying I should check my spam for the label, I told him several times that they have not sent me a new label so I can return the laptop. Please could he resend the label while I am on the phone but he kept saying to check my spam.

My laptop will be out of warranty in a few days. I am beyond disgusted with this treatment. So I now have to pay for an extended warranty to argue for a label to send the laptop to Lenovo in Norfolk. It would have been quicker to drive there and hand it in.

Godawful service and I will never buy Lenovo again.

Ordered a laptop from Lenovo. Shipment got held up in UPS because the appropriate paperwork did not accompany the package. I had to contact customer service department five times over a 10 day period. The customer service department was unresponsive to all of my request and treated the issue. As strictly my problem. I explained that the manufacturer has supply the correct paperwork. This fell on deaf ears. This company might make decent laptops, but based on my experience with this customer support team, I would give him a pass next time. This will be my last Lenova laptop!

The trigger fell off my Lenovo Legion Go S in 2 weeks. This is my second Legion Go S in 2 months. The first had a faulty speaker.

They have denied my a refund for 30 days for the first console, and say I deliberately damaged the second.

The worst online shopping experience in my life.

Absolute Katastrophe. 1 Stern sogar noch zu viel. Habe meinen Laptop eingeschickt weil der Akku defekt war. Das Gerät wurde einfach wieder mit defektem Akku zurückgeschickt. Miserabler Service. Nie wieder Lenovo

I received a Lenovo Pro reward that is expiring at the end of this month. For weeks, I’ve been trying to get clear information via chat on how and what I can purchase using this reward. Each time, I get passed to another agent, the chat times out, and I’m forced to start the whole interrogation process again from the beginning.

This has been one of the most frustrating, time-consuming, and inefficient customer experiences I’ve encountered.

I’ve been a Lenovo customer and have used ThinkPads for over 20 years, but this experience is a complete turn-off and seriously makes me reconsider ever purchasing from Lenovo again.

Hab einen Legion gekauft, der seit Anfang Probleme gemacht hat und immer mal wieder abstürzt mit dem bekannten blauen Bildschirm ( etwas ist schief gelaufen). Abgesehen davon wurden mir meine Reward Punkte nicht gutschrieben auf der Website, sondern waren die ganze Zeit bloß als ausstehend vermerkt. Nachdem ich mit der Hotline darüber telefoniert habe, wurde mir gesagt, dass die Punkte jetzt ohnehin verfallen sind, da der Kauf schon länger als 6 Monate her ist. Kundenservice ist hier leider nicht gut. Der Mitarbeiter am Telefon war jedoch freundlich.

My company bought a few Lenovo X1 Carbons 2 months ago. 2 of those devices arrived with issues therefore I had to use the Lenovo Support site to get the devices repaired.

The communication from them is absolutely appalling, they contract a different company to do the repairs and the information being passed between the two companies is slim to none. Multiple emails and phone calls required to get basic information, or even acknowledgement.

One device arrived with no functioning webcam, we organised a service where the engineer then somehow shorted the motherboard bricking the device entirely. They then sent a brand new motherboard to fit, engineer couldn't do that either. So it went to their "Depot" for repairs, and once returned to us (6 weeks after the initial problem) still with no functioning webcam.

We will not be purchasing lenovo devices again, mainly to avoid having to use their awful support. But also worth mentioning we have 4 Lenovo X1 carbons and 2 of those had issues within a month of purchase.

Have been really impressed with my Lenova laptop, but recently the battery just failed, the support seemed amazing, their app identified the battery and let me order it direct, result! After 2 weeks of waiting the order was just cancelled, then (eventually refunded) no explanation no way of contacting them. This is my 3rd Lenova, I will never buy another one