Support Lenovo Avaliações 

J'ai contacté à 3 reprises le service commercial, puis le SAV, pour avoir une réponse sur le fait que mon Macbook pro M5 ne parvient pas à diffuser l'image sur le Lenovo T24-40 que j'ai reçu aujourd'hui.

À chaque appel, ou discussion sur le chat en ligne, les réponses sont incomplètes, étonnantes, ou carrément contradictoires : certains me disent que le T24-40 ne permet pas de diffuser l'image, d'autres me disent qu'il le permet et qu'il doit s'agir d'un bug de câble, mais me proposent quand même d'acheter un autre moniteur plus cher (??), et d'autres encore me demandent si j'ai bien reçu ma commande alors que mon message d'introduction était "je vous appelle car le moniteur que j'ai reçu ne parvient pas à se connecter avec mon Macbook".

i purchased a lenovo Yoga July 20th. I have their premium Care package and have called and connected with their annoying Bot few times but have not had the technical issue rersolved. The charging block heats up and my case that Lenovo had is 'closed' per one of their CS reps without any notification to me. She said the spelling of my name is incorrect and when i corrected that i requested that she email me so Lenovo is provided with details of the issue i'm having with the charging block. I never received the email this morning after speaking with a live agent. Seems like every business/corportaion has asigned CS service overseas to incompetant people and allowed AI to annoyingly waste time of customers over the phone and in a chat without ever delivering any service.

Runaround over and over. Returned the computer UPS indicates they dropped it off a month ago no help. Still no money. Case manager is terrible. No progress with any avenue they don’t want to help they want to get you off there phone knowing you will get someone else next time… disgusting!

Lenovo needs closing down, they’ve stolen money off of me for a repair that’s not worked nearly doubling the cost of the laptop, they now want more money to bodge a repair nearly tripling the cost of the laptop.

Le SAV, est en dessous de tout, 50 minutes pour que le call Center vous demande votre adresse mail, avec un employé qui ne comprend pas le français , ensuite vous re tel on vous envoie un ticket , avec aucune résolution du problème, j ai passé ma matinée pour rien en dessous de tout , pour une société multi nationale .

Fake on-site support for Thinkpad

I extended my Thinkpad warrant for on-site support. The main reason was the repair time for Depot. I took a week to handle the fix for the first time. I was so surprised when they asked me to send my laptop to the service center again WITH ON-SITE warranty. We exchanged 20+ emails when Lenovo finally admitted my laptop will be serviced at my place. Well, it happened again - after 3 motherboard replacement they want me to pack and send my laptop to the service center again. What is wrong with you, Lenovo? On-site means what it means and you are playing your games just to disgust the repair process. Well, maybe the client resigns, then we do not have the issue

I will NEVER buy another Lenovo Product. Their customer service (or lack thereof) is maddening. I ordered a replacement power cord for my laptop - from my laptop. The identifiers were there for my laptop. I clicked on parts. I ordered the power cord. The wrong cord was sent. I was told I needed to return it and reorder a different cord. And I won't be refunded until they receive the cord back. First problem because I know what I ordered and what I got are two different things. I'm a full time nursing student. I don't have the time or money to mess with returning a wrong part and reordering a new one. Why couldn't they just reorder the new one while I was talking to them? They refused. Something about how the part was not eligible for this. What?? Sales said I needed to go to customer support because a return was involved and customer support said I needed to go to sales because they couldn't help direct me to the "correct" part... you mean the one I ordered the first time? If I had the money, I'd just buy a different brand of laptop right now. They even tried to get me to extend my warranty in order to get to a customer service agent from the chat feature. Why would anyone spend any more money on a brand / product after it's already been proven they can't be bothered to provide the most basic customer service. I can't replace this laptop right now but I will in a few months and I will never buy this brand again. I have a long memory.

Lenovo shipped my item via UPS with no addresses attached to it. I called Lenovo customer service to find out why my package was sitting in a UPS warehouse for a week. They said it was likely issues with customs and the package was going to start moving the next day. It didn't so I called UPS and they said Lenovo shipped without filling in receiver address. I called Lenovo back 2 days later and the customer service to let them know the issue and the agent lectured me about being patient. He would not pass the info along and told me to wait another 2 days because the issue was escalated. I waited... Called back. Another lecture to wait longer. Never received item.

J'avais un problème de clavier (touches défectueuses), j'ai donc contacter Lenovo qui ont été très réactifs et ils ont pu prendre mon pc très rapidement en charge.
Il reviens 2 semaine après. En QWERTY au lieu de AZERTY.....
Je tente donc de les contacter pour avoir une explication et pour le renvoyer.
Aucun technicien ne semble communiquer car j'ai du appeler 3 fois 3 personnes différentes pour qu'on m'envoi un mail, et les relancer par mail 2 fois pour qu'on créer mon dossier et qu'il reparte à leur atelier...
1 mois pour changer un clavier correctement.... et absolument AUCUNE excuse quelconque....

yeah they just have the worst customer support like you could like have 11 months of warranty and then your laptop breaks or like you know just like it dies for no reason and then you send it in and they'll find every single reason to try and blame you and not repair it and sometimes they won't even send the laptop back they'll just keep it for no reason or even just like don't just pretend like a never existed order was like I don't know like no problems and they're just send it back like it's actually kind of crazy how trashed their support is like just go by from any other laptop company please like I actually beg you like I heard that Asus and razor they have good laptops or even freaking HP omens lineup which is kind of crazy to say but I heard it's pretty good just don't buy from rolling over like just look at all the other responses that like God on this God forsaken trustpilot

J'ai passer commande le 18 juillet malheureusement l'article n'est pas le bon donc demande de retour le 22 juillet. On m'envoie un code barre qui ne fonctionne pas! Je les recontacte le 27 juillet on me dit attendre 3 à 5 jours pour un nouveau code et nous sommes le 4 août et le problème n'est toujours pas résolu!!!
Déplus plate-forme avec des gens qui parle très très bien le français!!!!
C'est inadmissible de vendre des produits a des prix exorbitant et de ne pas avoir de SAV compétant, ne commander pas sur leurs site!

My expensive business Lenovo Desktop had a Lenovo initiated Bios update. The computer would not boot up after the update and when I spoke to a Lenovo technician he mentioned that it looked like the Windows Boot Manager was lost in the update. After much going back and forth he said the only thing I could do was take my computer to the nearest Lenovo service center which was almost 3 hours away in Louisville Kentucky. I live outside of Nashville Tennessee. He said that since my computer was still under warranty they should be able to restore my data which was all of my business files, at no cost to me. We took the computer to Louisville rather that using a local computer repair shop. Once they looked at it they told me it would be $380 to reinstall windows and restore my data and since it was a software issue they could not be covered by Lenovo warranty. They said I should call Lenovo and explain the circumstances and I should be able to be reimbursed their service charge. Another day spent traveling back to Louisville to pick up the computer and well over a week of lost business without the use of the computer and access to my business files. Once I got the computer back I called Lenovo and was sent to a higher level where I was told that since it was a software issue they would not pay for the repairs from what was caused by their updates. I was shocked that Lenovo would not honor my warranty, would not honor what I was told by their technician and by their service center. I own 4 Lenovo computers but do NOT INTEND TO EVER PURCHASE A LENOVO PRODUCT AGAIN! I lost much more than $380 with being down close to 2 weeks and spending 2 days traveling to Louisville. I have not posted a review before but would strongly suggest people to not deal with a company that will not honor their loyal customers and ignore what their own updates cause, technicians promise and service centers represent.....

Lenovo broke my laptop, attempted to repair it several times without success, it ended up completely unusable. They offered to fully repair it, overlooked by a manager, and then when it was sent for this supposedly final repair they said it was uneconomical to repair and returned it to me in the same unusable state. This saga has gone on for almost a year at this point. Absolutely appalling.

J'ai acheté un ordinateur Lenovo avec Support Premium Care me garantissant une intervention sur site le jour ouvré suivant.
J'ai ouvert un incident (problème de reboot intempestif) il y a maintenant ... deux semaines.
La première semaine, c'est moi qui ai bossé: j'ai reçu une liste de manips à faire pour vérifier que ce n'est pas un problème logiciel (tellement improbable !) jusqu'à me demander de réinitialiser complémentent l'ordinateur en configuration usine !
Une fois le service technique convaincu (enfin !) que c'est un problème matériel, il y a une semaine, ils m'indiquent qu'un technicien va me contacter ce début de semaine pour intervenir rapidement.
Nous sommes maintenant vendredi, et je n'ai toujours eu aucun appel du technicien ! J'ai appelé le support tous les jours, et à chaque fois on m'explique qu'un sous-traitant a été missionné et va me contacter et qu'ils ne peuvent rien faire de leur côté... J'ai proposé de venir chercher et installer moi-même la carte mère mais non, pas possible non plus. Il faut que j'attende et peut-être un jour qqn va m'appeler. Et en attendant j'ai un PC défectueux ou j'ai tout effacé et donc inutilisable !!
Le support Premium Care Lenovo, c'est: le prix est premium et le support c'est vous !!!
Si j'avais su, j'aurais acheté une carte-mère moi-même!
Ajout au 3/09: 1,5m après l'ouverture du ticket, le problème n'est toujours pas résolu, malgré l'intervention de mon service juridique. Après une deuxième mise en demeure de Lenovo sans résultat à date, on est proche d'aller en procès. Croyez en mon expérience, n'achetez pas un ordinateur Lenovo. Jamais plus je ne donnerai un euros à cette marque.

Ich habe in dieser Woche leider sehr schlechte Erfahrungen mit dem Lenovo Support, sowie dem Subunternehmer Hemmersbach gemacht.
Anscheinend sind seit Anfang der Woche meine USB Ports defekt. Da hier mittlerweile Strom und Dockingstation verbunden werden ist mein Laptop nicht mehr verwendbar.
Trotz Premium Plus Support wird mir nicht geholfen. Kundenhotline hat keine Kompetenzen. Auch die Eskalation funktioniert nicht. Gleiches Bild. Man wird dauernd mit Hemmersbach in Kontakt gesetzt die mit dem Techniker Service beauftragt sind. Diese Firma ist eine totale Katastrophe. Man wird in unverschämter Art und Weise abgefertigt. Es wird gelogen und Anrufe werden einfach abgelehnt.
Dann wird behauptet man hätte mich nicht erreichen können.
Lenovo wirkt hier etwas hilflos. In Verbindung mit einer mangelnden Kommunikation seitens Lenovo selbst fällt das Kind in den Brunnen.

Im Geschäftsbereich untauglich.
Finger weg. Ich stelle mir die Frage wie so viele IT Dienstleister Lenovo anbieten können.

Wow, having read reviews over a couple of years you would expect an improvement, but no, it’s worse. I bought my Lenovo 11 plus in Feb. 2025, and having been told the company was good, declined an extended warranty. this month (July 2026) the tablet stopped working, and after trying various fixes, gave up and tried making contact. The chatbot is useless, and when I asked for a person I was misled and given a fictitious link. After taking my tablet for an independent assessment, and being told it was not repairable as CPU was “gone”, I tried , or attempted, speaking to someone, and after being passed through 3 people was referred back to the first. When I pointed out that my tablet was low use, well cared for, and not misused, and that the fault was due to being unfit for purpose, the language card was used, that they could not understand what I was talking about. No matter what I said, no one would accept responsibility, other than advising me to send it for “out of warranty repair” which would cost more than a new one, furthermore no one would offer any discount for a new one. My solution? Buying a Samsung from Argos, for a lower price and higher specification. Lesson; don’t buy or attempt to deal with Lenovo! Let us see if anyone from this bunch of Cowboys responds!!!

I unsubscribed from all Lenovo emails because each time I had to log in and work a puzzle to access my account. No thanks.

Edit: Started return the end of June Lenovo claiming again to have not received images sent in repeatedly and after changing the requirements of the pictures when they finally acknowledged receipt of the first set of pictures they wasted 3 weeks before claiming new images have not been sent!!!!!! It is the 25th of Aug now!!!
End Edit:

Wasted 40 minutes being forced to use an AI agent to request support....hangs at every question takes ages to resolve anything and then DELETES THE DAMN QUESTION AND DOES NOT REPLY!!!!!!!!!

Had to get it to give me an email in order to request support and then on receiving an actual human; supposedly. They asked me questions already asked by the AI agent and wasted more time getting answers they had to have already or what was the point of the AI agent??????!!!!!

Over a month dealing with an "actual" human, which I am doubting I do not think I have actually dealt with a person yet but If I have they are a disgrace to call support.

Requested photos from multiple angles for a monitor return for repair, sent but claim they have not received them and have not specified if that is because they were blocked or how I am supposed to send them when requested! Reply back multiple times the pictures need to be send under our specifications but include NONE, again you want me to believe this is a person and not a broken AI!!!Laughable

Had sent a legal proof of purchase that is from their own website but refused to accept it without downloading a PDF version of the exact same receipt again..despite the monitor being bought from Lenovo and giving them their own proof of purchase they wanted me to login to their stupid system and download the PDF as if they could not do that, they did not need to further waste my time but yet they feel that need!

Well over a month now and no closer to getting this monitor sent away for repair with the thing only a year and a bit old! If you cannot support yourself or cannot think of how to support yourself you are not going to get any support from Lenovo, even having worked in support and requesting the file specifications and sending the email times and dates for the .jpg files I sent it the provide no specifications and provide no reasons for why the files would not be received!!!

THEY ARE NOT CHECKING THE INBOX, THIS IS A REALLY DUMB AI AGENT OR THIS IS DELIBERATE TO WASTE TIME!!!!

Lenovo makes JUNK!

It is my belief Lenovo not only wants to waste your time but chooses to waste your time and try make you go away!

HOPE YOU GO BUST LENOVO!!!!

I placed an order from Lenovo on the 24th and and at the time of sale I was promised expedited shipping on Wednesday the 29th. Delivery date was changed to Thursday and on Tuesday it changed to 30th and today I got on the phone and I was told it will be delivered next month on the 3rd.
So I tried to contact Lenovo to understand why, answer was high volume. So I asked for canceling order. I was told, i need to place a request "subject for approval". On the website it says 30 days return for full refund.
I guess they make the sale with empty promises, questionable return. I tried to create return but was told since it is in process of shipping (it is to be shipped in two days from now meaning its not shipped) I have to wait for it to get here and then go thru the process of return and refund.
So this is Lenovo for you! I hope this was helpful for those who are considering to make a purchase from Lenovo.

Mannaggia a me :-) ! Se avessi letto prima le recensioni non avrei mai acquistato un prodotto Lenovo! Dopo decine di anni di HP mi sono deciso a passare in Lenovo attratto dalle funzioni e caratteristiche dello YOGA 7 2in1. Sto ancora testando la macchina che da qualche problema di sistema ed al monitor ma i problemi erano iniziati ancor prima di aprire la confezione. Consegna sbagliata in un loro punto di appoggio ovviamente non richiesto in fase di acquisto: l'assistente in chat a risarcimento del disagio creatomi mi riconosce un rimborso del 5% ...WOW penso ... L'indomani della consegna mi arriva la loro prima email commerciale che proclama uno sconto "MINIMO" del 10% per i docenti registrati e verificati: per acquistare il notebook con il bonus docenti proprio quello avevo fatto ma, sempre l'assistente all'acquisto online, mi aveva riconosciuto solo il 4%!! Ho fatto tutti i passi necessari (perfino pec) ed utilizzato tutti i loro canali possibili per reclamare: la presa in giro è che mi hanno riconosciuto sconti e promozioni e perfino richiesto le mie coordinate bancarie per effettuare i rimborsi ma non ho ancora visto un centesimo né hanno più risposto ai miei solleciti.!!