Support Lenovo Avaliações 

Lenovo Premier warranty: one back‑office decision can kill your coverage**

I purchased a Lenovo P16 Gen 1 with **Premier onsite warranty**, expecting professional support if hardware failed. Instead, Lenovo’s conduct has shown me how fragile that “warranty” really is.

Lenovo’s **own diagnostics** confirm multiple hardware failures:
- SSD failure (F10 UEFI code U16KSMTD3‑Z3TGWE, bad sectors and failed backups).
- Battery failure (Lenovo battery test FAILED, code U1KJ7RFXF‑SEtSX9, discharge warnings).
- Right‑side USB‑A/USB‑C ports not detecting devices, consistent with a hardware/board fault.

Even with all of this documented by Lenovo tools, a **single unnamed person in the background** can simply decide that my Premier onsite warranty will not be honored. The result:

- No onsite repair, despite “Premier onsite” promises.
- No comparable replacement workstation.
- Only pressure to ship the device away for a vague “refund review” with no clear amount, no firm timeline, and indications it is anchored to the 2018 purchase price instead of the current cost of a similar P16‑class workstation.

From a consumer’s perspective, this does not look like good‑faith warranty practice. It looks like a **deliberate delay and wear‑down tactic**, crafted to exhaust customers until they give up their rights. I have pointed out that this behavior raises serious concerns under state and federal warranty and consumer‑protection laws.

My warning to others: do not assume Lenovo’s “Premier onsite” marketing means your warranty will be honored.

In my experience, one internal decision can quietly shut down your warranty and leave you fighting a system designed to delay, deflect, and avoid clear hardware repair obligations.

My Legion Go arrived with some blurry pixels, a minor problem as when the gaming it was barely noticeable. However, after just four months, one of the triggers developed a failure so I decided to send the product in to take advantage of their warranty on both issues. Lenovo responded by saying that the damage was 'customer induced damage' and therefore not covered and attempted to bill me for almost £180. I will never purchase from Lenovo again if they do not rectify this decision and not should you.

Lenovo has terrible customer service. Lenovo recommended an additional charger/adapter for the Slim Lenovo and it is not compatible. Lenovo is saying it is our problem and I have to purchase a different charger/adopter that is compatible. Becase the order was placed 33 days ago they will not refund the cost of the incorrect adapter/charger.

I can't contact customer service. my laptop needs service, parts don't seem to be available anywhere and I can't reach a human representative. I am curious as to why Lenovo doesn't stock and sell basic replacement parts for their computers.

J'ai acheté un PC LENOVO tout en un en novembre 2024, le 2ème de la marque, l'autre étant devenu obsolète et ayant fait son temps. Ces derniers temps, les touches du clavier sans fil vendu avec le PC se grippaient et se bloquaient, rendant ma frappe incertaine et difficile. J'ai contacté le service technique le 09/03, et, après une demande de photos et de la facture d'achat le jour même, un nouveau clavier a été expédié dès le 11/03 et reçu le 13/03. Le service technique m'a rappelée aujourd'hui (17/03) pour s'assurer de la bonne réception et du bon fonctionnement du clavier. Rapidité, efficacité, rien à redire pour moi.

Achat d'un IdeaPad Slim 5 en août 2025. L'ordinateur tombe en panne debut octobre. Je l'envoie en réparation, finalement, il me sera remplacé 1 mois plus tard sans que je sache l'origine de la panne. Puis, l'ordi de remplacement tombe lui-même en panne 2 mois après. Je l'envoie encore en réparation. Celui-ci est réparé et renvoyé en 2 semaines. Je le réceptionne, à peine ai-je eu le temps de le reconfigurer qu'il retombe en panne 15 minutes après.

2 ordinateurs différents, 3 pannes en 5 mois. Tout va bien.

À ce jour, Lenovo refuse le remboursement malgrès un certificat DOA et n'en a rien à cirer de la garantie conformité de 2 ans. Le service commercial est incapable de donner les bonnes informations après plusieurs appels. Je suis censée recevoir un mail récapitulatif du pourquoi je ne serais pas remboursée. Mail que j'attends depuis 1 semaines, par ailleurs.

Bref, j'attends ce fameux mail (ou pas) avant de faire un signalement à la répression des fraudes (DGCCRF) 🙂
Car vendre des ordinateurs qui tombent 3 fois en panne successivement et ne pas pouvoir se faire rembourser, c'est du vol.

I am writing this as a warning to anyone considering paying extra for Lenovo’s "Legion Ultimate Support." I own a Legion Pro 5 (16IRX8) that has suffered two motherboard failures in just six months. While the warranty claims to offer "Next Business Day" (NBD) onsite repair, the actual experience has been a masterclass in logistical incompetence.

As of today, Lenovo has failed to meet three separate service windows.

Feb 24: Technician called at 12:59 PM to cancel a same-day appointment.

Feb 27: A confirmed appointment resulted in a total no-show. I received a call at 6:15 PM (after-hours) stating parts were "unavailable," despite a written appointment confirmation from Lenovo the day prior.

March 3: After being told the case was with an "escalation team," I received a call at 9:00 AM stating parts are still "delayed" with no ETA.

I have wasted hours of professional time sitting in an empty house waiting for technicians who never arrive and chasing support reps who offer "3-4 day reviews" instead of resolutions.

I have officially filed complaints with my state's Division of Consumer Protection and the BBB for a material breach of contract. If you value your time and need a reliable workstation, look elsewhere. Lenovo’s "Ultimate" tier is simply a premium price tag for a broken system.

I need help to get my laptop back repaired as agreed with Lenovo, but I feel entrapped. I have sent my functioning touchscreen Lenovo laptop for repairs, because the keyboard is not responsive, while everything was working fine. I had a problem with the keyboard since I bought it directly from Lenovo (this is a third time I've sent it for repairs due to non-working keyboard). I also bought extended warranty. The problem with keyboard still persist. I got reply back that it's CID and I have to pay repair invoice. After the phone call with tech support, I agreed to pay invoice and I was reassured that I get a new keyboard, so I don't have to rely on touchscreen and there are no additional charges. Few days later I received a new double amount invoice for damaged LCD. Why the LCD got damaged, no one explain. I allowed customer service access my laptop prior sending it, he run all diagnostic studies and only keyboard didn't work. I managed to get in touch with Lenovo Facebook business chat, but I've been told I can have my laptop back unfixed. Now I don't have a laptop, I don't know if it even functional any longer. And I am out of my pocket already for paying the first invoice.

Support assistant solutions did not resolve my issue so the option to connect to a live agent was used. Each attempt said I was next in line but no agent joined and the sessions timed out. Terrible service .... but the advertising to extend my support with 20% off seems to be working very well !!

Absolutely horrible experience trying to connect to Lenovo's customer tech support. I have been trying for about an hour without any success. I asked to be transferred internally and the line was either dropped and I had to call again or they were connecting me to the wrong country altogether.
Don't get me started on the AI agent connecting me to the most random departments.
Very disappointing from such a big company.

As a small business I was allocated a VIP sales representative. I went through my needs and spent nearly £2000 on a new laptop and monitor, to my deep regret. Neither do the job I wanted. I have have been through to the VIP sales department. The 1st lady I spoke to on the phone, when I explained the issue, simply said "yes". I asked to speak to someone else. Apparently Sian was not available. I emailed my VIP sales representative who was now off sick and asked me email someone else. The second representative, having ignored my previous emails simply emails back to "ring IT support". I replied saying it was not an IT issue, I have heard nothing since.
The kit doesn't work as I need, the customer service is poor - AVOID

Ordered a tablet from Lenovo website that was supposedly in stock and came with expedited shipping. After 6 days it still hasn't shipped. Contact "customer service" who wasn't helpful other than referring it somewhere else. 24 later the email to say it will be another estimated 4-5 days to ship. Tried to cancel the order and the cancellation is now in limbo, too.

Absolute Katastrophe und kein einziges echtes Wort Deutsch. Hier hilft einem keiner und es ist den Menschen auch vollkommen egal!

Sie lesen nur Ihren Standard Text irgendwo ab und das war es dann

I feel like I have been baited into buying a computer that will never show up. I was assured that my order would be here by Feb 13. Then it was by the 17th. Long spans on hold, customer service that goes nowhere, non-existant supervisors, this list is endless. Well, here we are, the second delivery promise and it has not even shipped yet. I am not regretting my decision to go with this company.

J'ai acheté un pc depuis le mois de décembre 2025. LE pc m'est parvenu le 12/01/26, mais manque de chance le matériel était défectueux. J'ai aussitôt contacté le service SAV afin de leur rendre compte de la situation. J'ai reçu un mail m'indiquant le processus de retour pour remboursement. Le produit a été renvoyer le 16/01 et arrivé au dépôt le 18/01. Je devais être rembourser sous 7 jours, puis à chaque fois l'échéance terminée c'est toujours la même chanson : remboursement sous 3 à 5 jours. Nous sommes le 16/02 et je n'ai toujours rien reçu. Le pire est que j'ai ce sentiment que l'on me mène en bateaux. J'ai payé plus de 1200eur, je n'ai pas de pc et LENOVO ne me rembourse pas. Je compte porter plainte pour escroquerie. Ne jamais acheté en ligne sur leur site. Ce site est bien fait, mais en cas de pb vous vous retrouverez seul au monde.

PC acheté en juillet 2025 sur le site LENOVO, à partir d'Octobre, le clavier commence à avoir des touches qui fonctionnent par intermitence pour finir par se bloquer. Ticket ouvert le 10 décembre. Envoi du PC en réparation le 22 décembre.
Depuis aucune nouvelle du PC, investigation UPS indiquent qu'il a été livré chez Lenovo, mais aucune trace chez Lenovo. Ticket cloturé automatiquement indiqué que le PC a été retourné mais c'est faux. Investigations en interne chez Lenovo. Seule information c'est "il faut attendre". 2 mois sans PC, aucune réponse. Bref SAV déplorable, informations du site erronnées pour le suivi des réparations, PC perdu, acune compensation, aucun remplacement.
A fuir. Restez chez Dell ou autre.

Have problem with Lenovo Idea Tab Plus tablet. Tried chat, tried community board - nothing works. I gave up. I made stupid mistake buing Lenovo.

Headline: Premium Care is a joke – Hardware failure met with "bed surface" excuses
Review:
"I am extremely disappointed with the so-called 'Premium Care' service. My laptop’s GPU (RTX 4070) is hitting 87°C, causing massive thermal throttling and FPS drops, making the device unusable for its intended purpose.
Instead of honoring the 'On-site Support' and 'Next Business Day' intervention I paid for, the support team wasted my time with ridiculous scripts. They actually asked if I'm using the laptop on a mattress, completely ignoring the technical evidence and photos showing critical temperature levels.
It’s unacceptable to pay for a premium service only to be treated like a novice and forced to threaten with Consumer Protection (ANPC) just to get a technician scheduled. Expectations were high, but the actual support experience is at rock bottom. If you value your time and hardware, be wary of their 'Premium' promises.
Model: Lenovo Legion (RTX 4070)
Service Type: Premium Care"

Terrible service. Laptop that I have been waiting weeks for was supposed to be delivered this week. Im told UPS did not have the full delivery address, which was supplied. Now Ive been told that UPS to returning the laptop to sender, which is in Chine... Customer service has told me that the laptop has to arrive back in Chine before they will then resend the laptop back to London. The inefficiency with this is just mind blowing. I asked how this could be escalated and was given an email address. Ive emailed it a few times with response. Paid almost 2k for a laptop that will take more than a month to be delivered. My worry now is if/when the laptop does arrive, will it even work with the amount of milage and handling its had. I would not recommend you buy anything from Lenovo.

Beruflich habe ich einen Lenovo Laptop. Es ging innerhalb der Garantie plötzlich mein interner Lautsprecher kaputt, was als Dauertelefonierer im Home Office natürlich ein No-Go ist. Nach Ausschließen eines Software Fehlers, also Ticket beim Lenovo Support gemacht, November 2025. Und der Techniker? Der hat sich nun schon 7 mal angekündigt mit 100 SMS, E-Mails, teils Anrufen, aber bekommen ist NIE jemand! Ich habe immer wieder meine Tage frei gehalten aber es kam nicht einmal jemand vorbei. Für mich grenzt das an Betrug- die Lenovo Garantie ist NICHTS wert und nur auf dem Papier existent. Ich habe mir nun aus privaten Kosten Ersatzteile selber besorgt, Lenovo würde mir im Schlaf nicht einfallen nochmal zu kaufen! 1 Stern für eine extrem unprofessionelle und unkoordinierte und unehrliche Masche des Kundenservice.