Support Lenovo Avaliações 

Beruflich habe ich einen Lenovo Laptop. Es ging innerhalb der Garantie plötzlich mein interner Lautsprecher kaputt, was als Dauertelefonierer im Home Office natürlich ein No-Go ist. Nach Ausschließen eines Software Fehlers, also Ticket beim Lenovo Support gemacht, November 2025. Und der Techniker? Der hat sich nun schon 7 mal angekündigt mit 100 SMS, E-Mails, teils Anrufen, aber bekommen ist NIE jemand! Ich habe immer wieder meine Tage frei gehalten aber es kam nicht einmal jemand vorbei. Für mich grenzt das an Betrug- die Lenovo Garantie ist NICHTS wert und nur auf dem Papier existent. Ich habe mir nun aus privaten Kosten Ersatzteile selber besorgt, Lenovo würde mir im Schlaf nicht einfallen nochmal zu kaufen! 1 Stern für eine extrem unprofessionelle und unkoordinierte und unehrliche Masche des Kundenservice.

UNE ARNAQUE !!!!!!!!!!!!!!!
ECRAN DEFECTUEUX ENVOYE POUR ECHANGE
on me renvoi un ecran d'occasion, sans pied...
j'ai refusé
depuis silence radio
et plus d’écran !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A FUIR !!!!!

Me atendieron por chat y empezaron a transferirme de un departamento a otro echándose el marrón de unos a otros. Tengo una producto defectuoso en el que intento tramitar la garantía y no lo aceptan
El producto fue entregado el 29 de diciembre solicite el reemplazo el día 10 de enero
En un principio no había problemas hasta que al día siguiente pregunte otra vez y me dijeron que estaba fuera del plazo cuando dia anterior que contacte me habían dicho que si
Ahora hablando con un agente llamado mansi directamente le estoy haciendo unas preguntas y me transfiere a otro departamento falta de profesionalidad y seriedad

I am extremely disappointed with Lenovo UK. I purchased a laptop in late November 2025 as a gift. It was supposed to be delivered on 8 December, but it never arrived.

​Despite having written confirmation from UPS that the package was lost/stolen (it vanished after being scanned with an agency driver), Lenovo is refusing to take responsibility. I have been contacting their "Customer Support" for weeks. Every single time, I am met with the same scripted response: "Please allow 3-5 business days for an update".

​It has now been nearly two months. Lenovo has my money, and I have no laptop. They are hiding behind "internal investigations" while ignoring my consumer rights. Their social media support is equally useless, offering private messages that lead to more stalling instead of solutions.

​If you value your money and time, avoid Lenovo. They are happy to take your payment but will leave you stranded if their courier loses your order. Absolute nightmare.

Ich besitze einen Lenovo 2-in-1 14AHP9. Beim zuklappen brach das Scharnier auf der rechten Seite unter dem Bildschirm aus dem Kunststoff. Ich hatte noch 8 Mon. Garantie und dachte: Schick ich ein aber laut der Rezessionen wird das ja eh als ein Fallschaden abgetan (was es aber nicht war).
Was soll ich sagen, habe den Fall am Di. 13.01.26 per Lenovo Vantage eröffnet, danach folgte ein Rückruf einer sehr freundlichen Lenovo Mitarbeiterin die weitere Details mit mir durchging und am Mi. 14.01.26 ging der Laptop per UPS Versand Label von Lenovo auf die Reise. Am 20.01.26 (!) war das Gerät wieder vollständig repariert bei mir. Der Bildschirm wurde kplt. getauscht. Zu jederzeit war die Reparatur nachverfolgbar. Es geht nicht besser! Mein nächster Laptop wird wieder ganz klar ein Lenovo. Top Service! Vielen Dank.

Ich hätte mich wohl besser schon im Vorherein mit diesen Rückmeldungen auseinandergesetzt - wie ich gerade festgestellt habe, reiht sich meine Erfahrung in etliche vorangegangene ein. Auch wenn die Produkte an sich nach wie vor von einer hohen Qualität zeugen, so ist der fast schon inexistente Kundenservice ein Armutszeugnis. Ich habe einen Bildschirm abbestellt, da dieser über mehrere Wochen nie angekommen ist, habe die Gutschrift für den bereits bezahlten Bildschirm allerdings bis heute (mehr als zwei Monate) nicht zurückerhalten. Die Stellen die erreichbar sind, fühlen sich nicht verantwortlich, die Stellen, die verantwortlich wären, sind nicht auffindbar, und wenn man mal das Glück hat an einen Chat Partner zu gelangen, hört man nichts mehr - ich werde regelrecht geghostet und habe mittlerweile mehr Zeit und Aufwand in die Rückerstattung investiert, als der Bildschirm wert ist - mittlerweile geht es mir nur noch ums Prinzip.

Der Support mit Hemmersbach (Lenovos Subunternehmen) ist ein Total Ausfall.
Nach 8 Tagen gibt es noch nicht 1X einen richtigen Reparaturtermin.
Die Erfahrungen die hier bei Trustpilot stehen scheinen Lenovo überhaupt nicht zu interessieren und die Geräte werden immer teurerer.
Preis-Leistungs-Verhältnis passt nicht mehr!

Shocking experience with Lenovo. I have been trying to get my monitor delivered for over a month now. I have contacted customer service multiple times and on the last 2 occasions raised a case. They said wait 3-5 days and we will confirm a delivery date for you. Nothing has happened. I now just want a refund and cannot seem to get that either. To top it all the staff see disinterested or plainly rude. I’ve tried their live chat and phoning them. AVOID!!!

I have tried to order online and purchase a laptop from Lenovo for a few days. I wasn't able to purchase when I got to authentification. I contacted my credit card and found that Lenovo security system was blocking. I tried to contact by phone but had no luck. Phone is always busy and the message box is full so I couldn't even leave the message. After this bad experience, I will look for another place where they offer a satisfying service.

Ordered directly from Lenovo then found a better deal and immediately cancelled the order, they still shipped it more than a week after they confirmed cancellation.

Meine Kamera am Laptop hat nicht mehr funktioniert. Ich konnte erst sehr lange mit einem sehr geduldigen Techniker sprechen, der alle Möglichkeiten mit mir durchspielte, das Problem telefonisch/online zu lösen. Dann wurde klar, dass die Hardware reparaturbedürftig war. Ich erhielt einen Reparaturschein/Versendeetikett mit genauesten Anweisungen zu Verpackung etc. Das Laptop kam schneller zurück als angekündigt (14 Tage bis 3 Wochen wg. möglicher Feiertagsverzögerung waren angekündigt) und alles war repariert. Das ganze ging auf Garantie. Ich bin hochzufrieden und kann den Support/Service nur weiterempfehlen.

I won't buy another lenovo product!
I got my girlfriend legion go 2 for Xmas and after 5 days the screen went. We sent it back under warranty and a component has gone on the screen. They said we caused it and have to pay for the repair which is nearly £300. We just paid £900 for it. We didn't drop it or have water near it. We have ask them for reason why they said we have caused it but no answer so far. But I'm a engineer and I understand component can go even on new equipment, just how it is. But if under warranty you replace it for free. Not charge someone who just paid alot of money for the product.

Just to add, they send back lebovo go by FedEx saying that they repaired free of charge! But then send email said that we refused to pay repair so it's just send back to us.
We can confirm it's not repaired.
We have inspected the lenovo go. It does not have a single mark or crack on it. So absolutely no reason not to repair under warranty after even admitted a INTERNAL component has failed.
If Lenovo like to comment on this on this website to defend themselves I be interested what they have to say.

Order number
D9B9VxJ4RRMA

Beim Kauf eines Produktes werden Rewards gutgeschrieben, leider hat Lenovo erst nach der Ablauffrist das Produkt versendet, somit habe ich seit September 393 Euro in ausstehenden Punkten, ich bekomme dazj auch noch ständig Mails, dass diese Punkte noch ausstehen, Emails werden nicht beantwortet, bei Anrufen wird man hingehalten mit einem Versprechen sich zu kümmern, Die Frist läuft ab und nichts passiert.

We are a Lenovo reseller but not for long. We have filled in forms and crap till the cows come home. The MO is not to respond then a ask a few questions and prolong it for a couple of weeks then close the ticket. We have yet have anything repaired!!!!!!!!

I owned a thinkpad Yoga 11e from year 7 to 12. The quality is still fantastic until year 12, which is why I decided to purchase a new thinkpad for university. I saved up and orderedThinkpad E14 gen 7 online, and received it within a few days. Two hours into setting up the new laptop (account, data transfer, app download etc), the page became unresponsive and I had to force shut down. When I try to turn it on, the screen tells me that the device has ran into a problem and cannot be fixed. I requested service support on 30/12, really impressed they called me back instantly during the holiday. The tech guy helped me step by step, very patiently. Tried everything and then he instructed me to run a full diagnostic test, and email the screen shot. The next day I was told my best option is to reinstall windows by creating a usb recovery key. They sent me instructions and tutorials, and also offered to replace / refund if it didn’t work. The process only took 3 hours and my laptop is back up running

Admittedly, I didn’t like to deal with this problem. But at the same time I am very glad the tech team is easily accessible and very supportive. This experience tell me I can count on them if any future issues arise.

I ordered a laptop from the Lenovo store end of November as a special Christmas present. Someone at (presumably UPS) stole it and replaced it with 3 A4 pads of paper.

I notified Lenovo as soon as I discovered the issue, 4 hours after delivery. Sent photos as requested. No auto-reply, no manual follow up. I phoned them the next day, they said they'd received the photos. Why not e-mail me to let me know? "Don't worry", they said, will investigate, won't take long, will be in contact.

Nothing, not a dicky bird. So I e-mailed saying just refund me, I've no faith in them sorting it before Christmas. Guess what, still no contact. Got on with life, e-mailed on 31st December. Quelle surprise, no response.

Contacted support via web chat on 2nd January. Was told nothing could happen until I gave them a crime number, please send it and they'll get straight back to me. Words failed me for a few seconds. WTF? Why did they not ask for one when I reported the problem, or at least contact me after to ask for one?

So I obtained and sent a crime number to the email address given. Thank you Herts police, very quick and efficient. Of course no automatic response and no follow-up the next day. So I'll have to contact them again.

36 days after paying £714 for 3 pads of A4 paper I'm still chasing them for a refund.

Now I know this is ultimately down to a thief somewhere (I'm guessing UPS, UK A4 pads) but the abysmal lack of support from Lenovo is utterly unforgivable. Never again.

Keyboard rendering two year old Yoga unusable.....
This major issue began just before the end of the two year warrantly. I have to type TWO as I have no number key functioning. Intermittent keys just not working - which means I have now rely on Hello to even log in. So no good at work, as sometimes I'm unable to login at all. No Character keys work at all.

Useless. Everything tried. Hactory reset... hard thirty second reset seems to get the number keys working again for a short while. Driver updates. Vacuuming keys, tried all actions... etc etc.

Nothing spilt on it, not dropped. The OSK works perfectly.

Now of course its out of warranty - thank you Currys for offering to look at it - just look at it for a princely Fifty pounds - the Pound key doesn't work of course, and I cannot bracket that, as those keys don't work either.

56 - here you see, these are the only two number keys that work. All of the others are useless.

The D key just fell off after a couple of months anyway. I gave up on getting it to stay on.

This all began during warranty, but I kept thinking I could fix it. Now its too late.

It's an appalling quality issue. Not worth repairing as the cost outweighs the value.

Desperately bad quality - which is a shame, as it's quite a nice laptop. Just unusable in nay work situation where I need reliable access and functionality.

Essentially I seriously regret this purchase, and am unable to recommend a Levono Yoga to anyone.

We went through 2 people to help with are new laptop because it didn’t go past preparing so we asked if they could do anything about it they said yes then went on to first of speak fast second of be very aggressive and treat us like we are dumb and it’s are fault but it’s a new laptop all we did was turn it on and it was like this

was in the process of leaving a review on Lenovo’s website regarding my representative, whose responses were unhelpful and felt scripted. While I was writing the review, the system logged me out and I lost everything I had written. This is unprofessional. Until Lenovo fixes their website so that it properly supports customers while submitting feedback, it is more appropriate to leave this negative review here.

P.S I asked to exchange laptop and after 30min of unrelated responses from the representative he finely said NO.

No hay servicio técnico presencial, te cobran por el envío y diagnóstico por encima de 60 euros. No recomiendo comprar tablets Lenovo, la pantalla de la de mi hija la compré en El Corte Inglés y estando en garantía la voy a tirar porque no pienso gasta dinero sin saber que lo que le pasa lo cobra la garantía. El Corte Inglés se ha desentendido completamente, ya no merece la pena comprar más caro aquí.