Support Lenovo Avaliações 

Ze maken bij een reparatie exact voor einde van de garantie gewoon je laptop stuk. Waarnaar ze 527 euro vragen voor het repareren van de door hun gemaakte fouten.

So einen support habe ich noch nie gesehen. Man wird einfach ignoriert. Wenn man nach einem Jahr keine Garantie Verlängerung abschließt.
Ich kann jedem nur abraten sich bei dieser Firma ein Gerät zu kaufen.
Unterirdisch!

Horrible
No help
No fixing their mistakes for their shitty computers
WILL NEVER BUY AGAIN!!!
$800 down the drain completely and utterly useless
Would highly recommend going with a different computer that’s actually good!

Purchased a new Lenovo tablet the hole experience has been a nightmare since day one the device constantly freezes and requires a restart load times are ridiculously slow, I have reported the issues to Lenovo without even receiving a reply this company is a joke and has no concern for there customers at all, if you are considering buying a Lenovo product do your self a solid favour and don't.

PC envoyé en réparation après seulement 1 an, déjà pas bon signe, ticket ouvert le 16 Octobre pour la garantie etc... Pc reçu le 10 Novembre, le pc a bien été réparé mais avec des pixels en moins sur l'écran on ne sait pas pourquoi mais bon... Bref ça a été tout un cinéma pour envoyer le pc et une fois qu'on me le répare on me casse autre chose... Lenovo a fuir concernant les pc portable gaming

If I could a give a half star I would. One of the worst customer service experiences I've ever had. I have a fairly simply problem, my touchpad stopped working. I went online tried to troubleshoot, followed the process, but it didn't work. Gave Lenovo technical support a call, they made me go through the same process I had already done with the same result, but half-way through the call he had to hang up and call me back. I had a delivery come right as he called back so I missed the call and was not able to call back. When I got through again with another tech person, he made me go through the whole process again despite telling him that I'd already done these things TWICE, he still made me then eventually put me on hold for 5 minutes only to hang up on me. I call back a 3rd time, try and explain as calmly as I can the situation. She AGAIN made me go through the whole trouble shooting process for the THIRD time with the same result. Eventually telling me to just wipe out my whole computer or take it in to get it looked. A simple problem made so much more complicated. My touchpad still doesn't work.

Unhelpful customer care staff who don't listen or try to understand. Any mention of escalation and managers disappear into thin air. They just pass you between sales and tech support seemingly until the warranty runs out.

I have seen far better customer service principles demonstrated in the "Computer says no" sketches from Little Britain!

Je retourne un pc portable le 20/09/25. Le lien de retour ne marche pas , je dois les appeler deux fois pour en avoir un nouveau. Le colis arrive à lille et le prestataire ne va pas le chercher. Resultat, après plusieurs appels et échange tchat, le colis est enfin receptionné le 15. Aucune nouvelle depuis. Je suis encore obligé de les contacter aujourd'hui. Encore la même réponse à laquelle je ne crois plus : "on vous recontactera sous 3 à 5 jours ouvrés. Entreprise hors la loi car j'ai aussi envoyé le bon de retour depuis. Le pire service client auquel j'ai eu à faire dans ma vie.

long story short:
- Lenovo Thinkpad X9 15 purchased on Sep 3, 2025
- Premier Support Plus 5y
- DoA, no dedicated support, no immediate swap
- no onsite repair next day

Before the deadline expired I filed the withdrawal from purchase agreement.

Premier Support Plus is a large-scale scam. They do not keep their promises, at least half of the promoted list, and before they even bother to request remote access they drag the matter for days, automatically violating the service agreement.

Details:
Promised delivery estimated at 6-9d on their official store page, delivered 1 month later, DoA integrated webcam doesn't work, meanwhile same laptop with more SDD incl. Premier Plus 15% cheaper in their own store. That makes everything more frustrating because you couldn't use your laptop at all.

Now the fun part... finding the correct contact information on their homepage is already a big obstacle. The regular hotline is yet another joke, you follow the instructions and choose the corresponding numbers #1 and #3 but they suddenly say "you"chose an invalid number and disconnect. I repeated this twice, no difference. Later a friend told me I should create an account and login to find a different number.

After allowing them remote access that dude was less helpful than kids these days, a real shame. One day later he blames the wrong Windows version. Ok, for the sake of argument I upgraded from Win10 to Win11 and wow, the camera is still down.

Another arrogant dude contacts me one week later, trying to lecture me that I did it wrong and I should have purchased the inhouse Windows kit from Lenovo, bad move.

Thanks to missing follow-ups and violation of service response times, I contacted them 3 times again and insisted to talk with either their team lead or complaint management, nothing happened.

Conclusion:
If you live in EU and face DoA, don't even bother contacting these idiots, they do not deserve our cooperation, just file withdrawal of purchase agreement, start the return process and simply get another product.

And stay away from Lenovo Premium Service, especially Premier Plus.

At 1st glance everything sounds amazing but if they do not support you, it's just a scam and big waste of your hard earned money.

The only thing that might be worth is warranty extension alone but keep in mind that latest in mid 2026 the whole EU will adapt to the new "right to repair" concept which will force every manufacturer to provide affordable repair options.

Nach 2 Wochen nachdem das Ticket eröffnet worden ist, sollte der Techniker kommen. Leider kam er nicht.
Auf meine Rückfrage hiess es, man warte auf ein Ersatzteil von Lenovo.
So etwas nennt sich nun Premiumsupport. Wenn ich das Gerät einsenden würde, so vermute ich, wäre der Zeitaufwand kürzen.
Lenovo Produkte finde ich generell toll. Allerdings schade, dass sie sich mit dem Support zu tode sparen.

Terrible support.
Day 2 i am calling nd trying to resolve a issue with my r45w-30 monitor. I've called repeatedly,waited on hold for over 2 hrs, provided my number via whatsapp to get a call back and nothing. The level of unresponsiveness is unacceptable Worst support-line I've ever experienced.

I purchased a Lenovo Legion 9 16IRX8 (Type 83AG) in Poland in October 2023. This is a flagship laptop with a 2Y Premium Care w/ Onsite warranty valid until October 2025. At this price point, I expected flawless service.
Instead, I got the opposite:
- Keyboard backlight – red channel doesn’t work.
- Display – horizontal lines and a pink/purple tint.
The real problem is not the defects, but Lenovo’s attitude toward its customers.
- Lenovo US Support told me my warranty is valid only in Poland, even though the official IWS Lookup tool shows coverage in the US.
- Support contradicts Lenovo’s own documentation, refuses responsibility, and leaves the customer stranded.
- “Premium Care” turns out to be nothing more than a marketing slogan that collapses once you cross a border.
For a company that claims to be a global leader, this is a disgrace. Customers pay for premium service but receive bureaucracy, excuses, and denial of support.
Bottom line: Lenovo sells expensive devices with promises of global coverage, but in reality, Premium Care fails to deliver. If you expect true international warranty and reliable service, Lenovo Premium Care is not to be trusted.

Ho aperto un ticket con il servizio clienti premium Lenovo per un problema tecnico urgente. Nel giro di poche ore, il ticket è stato annullato da loro senza alcuna comunicazione. Nessuna email, nessuna spiegazione, nessuna alternativa. Un comportamento irresponsabile e arrogante, che dimostra quanto poco Lenovo tenga ai propri clienti, anche quelli paganti.
🔴 Assistenza inesistente 🔴 Totale mancanza di trasparenza 🔴 Disprezzo per il tempo e la fiducia del cliente

Il supporto Lenovo si è rivelato completamente inaffidabile. Se pensate che pagare per un servizio “premium” vi garantisca attenzione o competenza, vi sbagliate di grosso. È una presa in giro.
Sconsiglio vivamente qualsiasi interazione con Lenovo, sia per l’acquisto che per l’assistenza. Ci sono aziende molto più serie e rispettose là fuori.

Mi sono rivolto al supporto per avere informazioni su accessori compatibili con il mio computer Lenovo (Yoga Slim 7), ma l’esperienza è stata deludente sotto ogni aspetto.

Gli operatori si sono dimostrati sbrigativi, poco disponibili e visibilmente impreparati. Nonostante le mie domande fossero molto specifiche e relative a materiale ufficiale Lenovo, nessuno è stato in grado di darmi una risposta chiara, né di indirizzarmi a una fonte utile.

Alla fine ho dovuto cercare le informazioni da solo, tra forum e siti esterni. Mi aspettavo decisamente di più da un brand così affermato. Se un cliente non può contare sull'assistenza nemmeno per sapere quale penna o accessorio sia compatibile con un prodotto Lenovo, c'è un problema serio di formazione del personale e di attenzione al cliente.

Delusa.

Garantie de 3 ans qui coute 600 balles sur un thinkpad, quand la batterie perd de l'autonomie et que je vais voir le premier support on m'annonce que "sa n'est pas en garantie" eh bah sa vaut bien la peine de payer 600 boulles la garantie

Worst customer service I have ever experienced. You have to repeat yourself every time you connect with someone. They take no action and make false promises. I had to follow up 4x to return a misrepresented product and still got charged a restocking fee, which was promised to be fully waived but was not. They will work you until you give up or action Fair Trading. So unless you know what you're buying is good, do yourself a HUGE favour and stay away from Lenovo. This is certainly the first and last product I'll ever buy from this brand.

The shipment has been delayed for almost a month, with no updates except for an email saying they’ll notify me once it’s shipped. Still no update as of today.

I contacted customer service, and it took them forever to respond. Avoid at all costs!!!

VARNING! VARNING!

Köpte två produkter i en beställning i aug 2025. Den ena varan, en blåtandsmus, levererades som den skulle. Den andra varan, en strömadapter till en ThinkPad flaggades som levererad trotts att den aldrig levererades till mig.

Har under ca 2 veckor försökt få ordning på detta både via UPS och Lenovo utan att komma så mycket som en millimeter närmare en lösning.

Via UPS felanmälan kommer jag inte längre än denna information: "Det går inte att skicka reklamationen. Tyvärr kan vi inte behandla din reklamation. Avsändaren har begränsat reklamationer för detta paket. Kontakta avsändaren direkt för hjälp."

Lenovo är på gränsen till omöjliga att komma i kontakt med, förutom via deras AI-stödda chatt. Efter 1½ timmes chattande + ca 1 veckas utredning fick jag ett mail att ärendet var stängt eftersom varan var "Signed By : DELIVERED". Trots att jag aldrig skrivit under någon leverans. Trots att det stod som ett tydligt krav, "En signatur krävs för paketleverans."

För mig innebär detta att jag aldrig mer kommer att köpa en Lenovo-produkt. Jag vill samtidigt varna andra konsumenter för risken att hamna i samma situation.

Glitches in their website/shopping cart not acknowledged. Condescending, rude, and unhelpful customer support. I was viewing payment options for an item in my cart to see if my student discount applied to this particular item. I clicked 'review order' to see if the coupon was applied, and I was taken to an "order confirmed" screen. So they processed this payment/order without my consent. I tried to cancel immediately, had to call customer support, and they told me I have to wait for the item to ship and be delivered then request a return. They would not acknowledge that I never actually authorized the payment.

Très content du service lenovo, j’ai eu un problème avec ma manette droite de ma légion go, ils me l’ont remplacé en 1 semaine, c’est le service garantie le plus rapide que je connaisse. Merci pour la rapidité 🙏