I do not recommend online shopping. My patience is running out. I am still waiting for my order No. 1767819823 that was supposed to arrive on 16/1/2026. The package has not even been handed over to th... Ver mais
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Veja o que dizem as avaliações
Всім раджу цю компанію! Спочатку не був впевнений, що все буде гуд і зробив замовлення накладеним платежем, але все в строк, як і обіцяли на сайті доставка до 10 днів. Моя посилка приїхала на 9-й.... Ver mais
A empresa respondeu
My flippers were delayed. When they arrived they didn't fit. To send them back will mean that I have spend the cost of the items on shipping here and back that I have to cover. When I s... Ver mais
A empresa respondeu
Die Bestellung lief unkompliziert und der Versand schnell trotz Vorkasse. Die Ware qualitativ sehr gut. Besonders hervorzuheben: Das Team von Swimaholic war schneller als meine Bank bei der Rückabwic... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are swimming specialists. E-shop with individual approach and sports spirit ;-) Swimaholic is a specialized shop for swimming and other water sports. We offer everything that every professional or recreational swimmer would need: swimming suits, wetsuits, goggles, neoprene shoes, gloves and many more. In addition to that, we also have a wide selection of clothing, backpacks, swimming buoys, towels, swimming electronics and so on. If you are not sure about the product our team is all time ready to help you to choose the best for you! We have gained trust, from those who make their first swimming steps, to those who record significant sports results. Our mission and satisfaction are satisfied and well-equipped consumers who want to have quality and long-lasting equipment, regardless of whether they are swimmers, surfers, divers, amateurs or professionals. We want to enable you to choose and undergo a pleasant experience with the equipment we offer through the brands we represent. We strive to provide our customers with professional and quality support in choosing products and sizes, as well as expert advice for their use and maintenance. 30 Day money-back guarantee or secure shopping are the things we don't need to highlight as those are essential for every reliable seller. "Life is cool in the pool"
Informações de contato
U průhonu 17, 17000, Prague, República Tcheca
- +420 721 347 527
- info@swimaholic.eu
- swimaholic.eu
2,6
Ruim
100 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I am very disappointed
I do not recommend online shopping. My patience is running out. I am still waiting for my order No. 1767819823 that was supposed to arrive on 16/1/2026. The package has not even been handed over to the delivery service yet. Don't try it, buy somewhere else. I regret not reading the reviews before ordering.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Swimaholic
Hello Jelena,
thank you for your feedback. I’m very sorry about the delay with your order.
One of the items you ordered arrived at our warehouse later than expected. Unfortunately, we also did not notice the delay in time to inform you or offer an alternative product, which we sincerely regret.
We apologize for the inconvenience. Both items are now in stock and ready to be shipped.
Once again, please accept our sincere apologies for the complications. We hope your order will reach you very soon.
Best regards,
Viki from Swimaholic
Returns are difficult and expensive
My flippers were delayed.
When they arrived they didn't fit.
To send them back will mean that I have spend the cost of the items on shipping here and back that I have to cover.
When I spoke to a customer services representative, explaining that the returns label on the item had a UK address, they were totally unhelpful.
Avoid.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Swimaholic
Hello,
thank you for taking the time to share your experience with us. We’re truly sorry that this order has been disappointing — first due to the delivery delay, and then because the flippers did not fit as expected.
We understand how disappointing that must have felt.
We are also sorry that you found the return process difficult and expensive. Iternational shipping can unfortunately be expensive, and we understand how discouraging it is to face additional costs when things don’t go as expected.
Regarding the UK return address, it belongs to our logistics partner, but we’re very sorry if our previous communication felt unhelpful. That’s certainly not the experience we want any of our customers to have. We aim to be supportive and solution-oriented, and we regret if we fell short in this case.
We would really value the chance to look into this for you and see what we can do to help. Please feel free to reach out to us directly with your order number — we’ll do our best to find a satisfactory solution for you.
Thank you again for your honest feedback. It truly helps us improve, and we hope we’ll have the opportunity to restore your confidence in us.
Kind regards,
Viki, Swimaholic
Bezahlung via Überweisung funktioniert…
Bezahlung via Überweisung funktioniert nicht, da der exakte Empfänger weder auf der Website, noch in der Bestellbestätigung, noch auf Nachfrage genannt wird.
Auf mehrmalige Kontaktversuche wird nicht reagiert.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Hallo,
vielen Dank für Ihre Information, dass Ihre Zahlung nicht durchgegangen ist. Nach eingehender Prüfung ist technisch alles in Ordnung. Sollten Sie weitere Fragen haben, kontaktieren Sie uns bitte.
Lasst uns schwimmen gehen und einen schönen Tag haben! :) Liebe Grüße
Klára von Swimaholic
Ich habe einen Kurs gebucht und…
Ich habe einen Kurs gebucht und bezahlt! Diesen Kurs habe ordnungsgemässen gemäss Statuen gekündigt. Trotz 2 Mails und eine Anfrage per Kontaktformular null Reaktion innerhalb 14 Tagen. Achtung klar nicht zu empfehlen mit finanziellem Verlust
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Hallo,
bitte geben Sie an, welchen Kurs Sie im Sinn haben. Wir sind ein Unternehmen, das Schwimmausrüstung verkauft. Kontaktieren Sie uns gerne per E-Mail, falls Sie Beratung benötigen.
Vielen Dank.
Lasst uns schwimmen gehen und einen schönen Tag haben! :) Liebe Grüße
Klára von Swimaholic
Absolutnie odradzam
Absolutnie odradzam. Zostałam oszukana przez Swimaholic w sprawie terminu dostawy. Mimo informacji na stronie, oraz wielokrotych zapewnień w mailach, że paczka będzie u mnie 19.12 - nie dotarła na czas i nie wiadomo kiedy przyjdzie. Nie otrzymałam też żadnej pomocy w dziale obsługi klienta - jak im już zapłacisz - to nic ich nie obchodzi. Nikt nic nie wie, nikt nic nie może. Nikt mnie nie poinformował o opóźnieniu mimo pytań i próśb z mojej strony.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Witamy,
Bardzo przepraszamy za zaistniałą sytuację. Zazwyczaj nie zdarza nam się to. Prosimy o przesłanie nam danych kontaktowych, abyśmy mogli zbadać sprawę i ustalić formę rekompensaty.
Przepraszamy za wszelkie niedogodności.
Popływajmy i miłego dnia. :)
Klára ze Swimaholic
Resposta da Swimaholic
Hello Ben,
thank you for your review. :) We are glad that you had a positive experience with our shop and service.
We are looking forward to your next visit!
Let´s swim and have a nice day. :)
Viki from Swimaholic
Bardzo nierzetelna firma
Bardzo nierzetelna firma. Nie polecam.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Witaj,
Bardzo nam przykro z powodu Twoich doświadczeń z nami. 🙁 Przykro nam, że nie udało nam się spełnić Twoich oczekiwań, ponieważ naszym celem jest zawsze maksymalna satysfakcja klienta i uczciwe podejście.
Chcielibyśmy dowiedzieć się więcej o Twoich doświadczeniach, aby dowiedzieć się, gdzie wystąpił błąd i co możemy poprawić w przyszłości. Będziemy bardzo szczęśliwi, jeśli skontaktujesz się z nami bezpośrednio – wierzymy, że razem znajdziemy rozwiązanie. 😊
Dziękujemy za opinię, pomoże nam ona iść naprzód.
Pozdrawiamy
Zespół Swimaholic
Купил три недели назад трубку для…
Купил три недели назад трубку для плавания, мало того что почему то товар ко мне не пришел (из Китая все приходит всегда и без проблем), так еще и деньги не возвращают. Магазин имеет признаки скама.
Трубка была куплена 21.08.25, судя по коду отслеживания, посылка живетсвоей жизнью, в итоге ни товара, ни возврата денег. PAC0000000002421UA (код посылки)
23 de agosto de 2025
Avaliação não solicitada
Resposta da Swimaholic
Доброго дня,
Нам шкода, що ваша посилка досі не надійшла. За інформацією від Packeta, термін доставки пакету все ще знаходиться в межах стандартного часу доставки. Просимо вас проявити терпіння. Якщо ви вже не бажаєте отримати посилку і не заберете її, ми, звісно, повернемо вам кошти, як тільки вона повернеться до нас.
Щиро вибачаємося за незручності та довгий термін доставки.
З повагою,
Вікі з Swimaholic
Very disappointing experience with…
Very disappointing experience with Swimaholic. I returned a swimsuit in early July, and the courier confirmed it was received on 04.08, yet the company keeps lying that they never got it. For more than a month, they neither sent the replacement nor refunded my money, despite me paying extra for the return option. Every time I call, I get a new excuse. Dishonest and unprofessional company – I do not recommend!
1 de setembro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Hello,
We are very sorry for the situation, if the goods do not physically arrive, we cannot process the payment, but we can help you file a complaint with the carrier. If you have any questions, please contact us by e-mail.
Let´s swim and have a nice day. :)
Klára from Swimaholic
Ostrzegam wszystkich kupujących
Ostrzegam wszystkich kupujących. Ta firma nie przyjmuje zwrotów. Pod pozorem niekompletnosci odsyła z powrotem wszystkie zwroty, łamiąc w ten sposob prawo
6 de agosto de 2025
Avaliação não solicitada
Resposta da Swimaholic
Przykro nam, że nie mogliśmy przyjąć zwrotu Państwa towaru. Aby zwrot był możliwy, produkt musi być kompletny i w stanie idealnym (100%). Team Swimaholic
Resposta da Swimaholic
Hello Tanja,
thank you so much for a great review, we appreciate it!
We look forward to your next visit.
Viki from Swimaholic
Top Marks for Swimaholic service and products. …
Ordered Speedo Pro-optical lenses with different diopters and Pro-optical kit. My order was dealt with promptly and delivered quickly. It was safely packaged and exactly as described. Very easy to assemble and have worked perfectly in a pool. A very satisfying experience from start to finish and have no hesitation recommending Swimaholic. Thank you.
1 de abril de 2025
Avaliação não solicitada
Resposta da Swimaholic
Hello, thank you very much for your wonderful review! We are delighted to hear that you are satisfied with both our service and the Speedo Pro-Optical products.
It’s great to know the assembly was easy and that the goggles work perfectly for you in the pool. :)
We truly appreciate your recommendation and look forward to serving you again in the future!
Thank you once again and happy swimming!
Team Swimaholic
Omijajcie sklep szerokim łukiem
Omijajcie sklep szerokim łukiem, to jest kpina co robią wcisnąć towar i zero odpowiedzialności za wadliwe towary.
16 de abril de 2025
Avaliação não solicitada
Polecam
Pomimo trudności z reklamacją ( co nie było winą firmy Swimaholic tylko przewoźnika dpd) wszystko przebiegło bardzo dobrze. Zarówno kontakt mailowy jak i telefoniczny na bardzo dobrym poziomie. Osoby pracujące w firmie Swimaholic od razu odpowiadają na maile i sami dzwonią aby omówić problem. I co najważniejsze mają ogromną cierpliwość do klientów. Nie mam żadnych zastrzeżeń. Polecam :)
1 de abril de 2025
Avaliação não solicitada
Resposta da Swimaholic
Witam,
Bardzo dziękujemy za wspaniałą recenzję, doceniamy poświęcony czas. :)
Zespół Swimaholic
Passé une commande de trois articles
Passé une commande de trois articles, livré en temps et heure ! Seul bémol, j'ai demandé si les lunettes correctrices speedo étaient en négatif ou loupe et pas de réponse... résultat, j'ai une paire de lunettes de natation inutilisables, car en négatif... pas sérieux, on aurait pu transférer argent sur un autre achat !
21 de março de 2025
Avaliação não solicitada
Resposta da Swimaholic
Bonjour,
nous sommes vraiment désolés pour cette situation. Tous vos e-mails sont arrivés dans notre dossier de courrier indésirable, et ceux que nous vous avons envoyés n’ont malheureusement pas été délivrés.
Si vous souhaitez échanger les lunettes, nous le ferons avec plaisir.
Barbora de Swimaholic
Shop ist ok
Die Produkte sind ok. Leider ist vieles Made in China, was mich abstößt. Außerdem kommen die Artikel in Unmengen von Plastikverpackung an. Das muss heutzutage nicht mehr sein. Ich bestelle hier nichts mehr.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Guten Tag,
vielen Dank für Ihr Feedback. Wir verstehen, dass die Herkunft der Produkte und das Verpackungsmaterial für manche Kunden eine wichtige Rolle spielen. Unser Sortiment umfasst Produkte verschiedener Hersteller, und wir bemühen uns, qualitativ hochwertige Ware anzubieten. Team Swimaholic
Sehr guter Shop
Sehr guter Shop, hier stimmt alles: Artikelauswahl und Qualität sowie schneller Lieferservice. Danke 🙏🏼
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Hallo, vielen Dank für die wunderbare Bewertung! :) Barbora, Swimaholic
Alles bestens
Alles bestens: Bestellprozess, Kommunikation und Lieferdauer.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Hallo, vielen Dank für die wunderbare Bewertung! :) Barbora, Swimaholic
Nie polecam!!!
Nie polecam!!!! towar zwrócony w grudniu do dnia dzisiejszego nie zwrócono pieniążków, mimo kilku maili, tłumacząc się ze przewoźnik nie dostarczył paczki a odbiór nastąpił w grudniu!!!!!!
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Witam, bardzo nam przykro. Przesyłka tak naprawdę nie została do nas dostarczona. :( Dzisiaj zwróciliśmy pieniądze na Wasze konto. Zespół Swimaholic
Am still waiting for the order I placed…
Am still waiting for the order I placed and paid for January 3rd.Not happy about this.
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Hello Kathleen, we shipped your order on January 8, it should have arrived on January 17. Unfortunately there was an error with the carrier and we are addressing this issue with you in email correspondence. We hope that everything will be resolved soon. :) Barbora
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