I do not recommend online shopping. My patience is running out. I am still waiting for my order No. 1767819823 that was supposed to arrive on 16/1/2026. The package has not even been handed over to th... Ver mais
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Veja o que dizem as avaliações
Всім раджу цю компанію! Спочатку не був впевнений, що все буде гуд і зробив замовлення накладеним платежем, але все в строк, як і обіцяли на сайті доставка до 10 днів. Моя посилка приїхала на 9-й.... Ver mais
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My flippers were delayed. When they arrived they didn't fit. To send them back will mean that I have spend the cost of the items on shipping here and back that I have to cover. When I s... Ver mais
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Die Bestellung lief unkompliziert und der Versand schnell trotz Vorkasse. Die Ware qualitativ sehr gut. Besonders hervorzuheben: Das Team von Swimaholic war schneller als meine Bank bei der Rückabwic... Ver mais
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Detalhes da empresa
Escrito pela empresa
We are swimming specialists. E-shop with individual approach and sports spirit ;-) Swimaholic is a specialized shop for swimming and other water sports. We offer everything that every professional or recreational swimmer would need: swimming suits, wetsuits, goggles, neoprene shoes, gloves and many more. In addition to that, we also have a wide selection of clothing, backpacks, swimming buoys, towels, swimming electronics and so on. If you are not sure about the product our team is all time ready to help you to choose the best for you! We have gained trust, from those who make their first swimming steps, to those who record significant sports results. Our mission and satisfaction are satisfied and well-equipped consumers who want to have quality and long-lasting equipment, regardless of whether they are swimmers, surfers, divers, amateurs or professionals. We want to enable you to choose and undergo a pleasant experience with the equipment we offer through the brands we represent. We strive to provide our customers with professional and quality support in choosing products and sizes, as well as expert advice for their use and maintenance. 30 Day money-back guarantee or secure shopping are the things we don't need to highlight as those are essential for every reliable seller. "Life is cool in the pool"
Informações de contato
U průhonu 17, 17000, Prague, República Tcheca
- +420 721 347 527
- info@swimaholic.eu
- swimaholic.eu
2,6
Ruim
100 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
recht lange Lieferzeit
Die Retour-Bearbeitung ist langwierig und umständlich Der Retourschein wird in Google-Forms ausgefüllt und die Daten offensichtlich nicht weitergeleitet. Die zwei Sterne gibt es für die große Auswahl an Schwimmanzügen auch in großen Größen.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Guten Tag,
vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie Schwierigkeiten mit dem Rückgabeprozess hatten. Das Formular hilft uns, Rücksendeanfragen zu erfassen, und falls es ein Problem mit der Datenübertragung gab, werden wir dies gerne überprüfen. Sollten Sie weitere Fragen zur Rücksendung haben, zögern Sie bitte nicht, uns per E-Mail oder telefonisch zu kontaktieren.
Wir freuen uns auch über Ihr positives Feedback zu unserem Sortiment an Badeanzügen.
Mit freundlichen Grüßen,
Team Swimaholic
It’s ok
It’s ok. Parcel arrived on time and goods are ok as well. However there’s too much plastic in the containers and the swimming cap also came in a plastic bag. It’s Made in China. Due to these reasons I won’t buy anything from this shop again. I don’t want a parcel full of plastic waste and a swimming cap Made in China.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Hello,
Thank you for your feedback. We’re glad your parcel arrived on time. :)
The swimming cap comes in a plastic bag from the manufacturer, and we ship items as they are received.
We appreciate your opinion and thank you for your order. :) Team Swimaholic
Nie polecam korzystania ze sklepu
Nie polecam korzystania ze sklepu. Towar zwrócony 1.5 mca temu. Od 09.12.24 wysłane kilkanaście mailii w sprawie zwrotu środków. Najpierw mówiono, że jest opóźnienie że względu na swieta, później pomyłkowo wysłane ponownie, a po 1.5 mca mówią, że nie zwrócą bo brakowało wymiennych nosków do okularów. Brak jakiegokolwiek kontaktu. Zwykle oszustwo.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Dzień dobry,
Postaram się wyjaśnić sytuację.
Odesłał Pan do nas paczkę, ale towar jest niekompletny i niestety nie możemy przyjąć go z powrotem do sprzedaży. Dlatego odesłaliśmy go do Ciebie na początku stycznia.
Niestety logistyka zwrotu jest długotrwała (dostawa do Pana, kilka dni na możliwość odbioru paczki, odbiór przez przewoźnika w miejscu dostawy, transport do centralnego punktu przeładunkowego...) Paczka z niekompletnym towarem, której Pan nie odebrał, jeszcze do nas nie wróciła. Nie zmienia to jednak faktu, że nie możemy odsprzedać towarów i nie możemy zwrócić za nie pieniędzy.
zespół Swimaholic
Ich kann dieses Unternehmen absolut…
Ich kann dieses Unternehmen absolut nicht empfehlen. Zwar kam die Ware schnell und war auch in Ordnung, jedoch habe ich leider Artikel zurücksenden müssen, weil sie nicht passten und habe bis heute kein Geld zurückerhalten. Das war am 2.10.! Ich werde immer nur vertröstet, das Paket sei noch nicht am richtigen Ort angelangt, obwohl es nachweislich an der Zieladresse angekommen ist, an die man es senden soll. Aus meiner Sicht nicht seriös. Kann ich nur abraten.
@Barbara: Ich habe heute nochmals eine Mail an info@ gesendet, weil ich keine Mail von Dir habe. Hier die Bestellnummer, damit Du Dich darum kümmern kannst: 1726607552.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Swimaholic
Hallo,
das Paket ist wahrscheinlich auf dem Transportweg stecken geblieben. Bitte mailen Sie mir, ich kann Sie nicht aufspüren, nachdem ich die Rezension geschrieben habe. Wir könnten das Versandunternehmen anrufen.
Vielen Dank, Barbara von Swimaholic
Großartig!
Superschnelle, unkomplizierte Lieferung. Sogar schneller als angekündigt:) Und ein wunderschönes Produkt(Langhaar-Badekappe), wie im Onlineshop beschrieben!
24 de dezembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Hallo, vielen Dank für die wunderbare Bewertung! Wir freuen uns, dass Sie zufrieden sind. :) Team Swimaholic
Отримала посилку 22.11.2024 р
Отримала посилку 22.11.2024 р. Непідійшли плавки переслала 26.11.2024р. Кошти неповернули шахраї
22 de novembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Привіт,
напишіть мені, будь ласка, на адресу info@swimaholic.eu. Нам дуже шкода, що ваше повернення досі не вирішено, ми зробимо все можливе, щоб вирішити цю справу.
Swimaholic
Parfait
Parfait ! Livraison nickel et rapide ! Je recommande ce site. Perfect, and good delivery ! I recommand without problem this site. See you at prague ;-)
18 de dezembro de 2024
Avaliação não solicitada
Great customer communication
Great customer communication, experience and Services
15 de novembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Marion, thank you for the lovely review. :) Team Swimaholic
Nie polecam sklepu swimholic.
Nie polecam sklepu swimholic.
Niskiej jakości produkt. Zakupiłam strój startowy arena dla chłopca, kod querty odkleił sie po 10 minutach przebywania w basenie, bezpośrednio przed zawodami.
W regulaminie gwarantują 24 miesiące gwarancji, tymczasem jest to wierutne kłamstwo. Odesłany strój startowy powerskin firmy arena, odrzucono reklamację.
ZDECYDOWANIE NIE POLECAM SKLEPU SWIMHOLIC
25 de novembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Droga Anetko,
Dziękujemy za zakup i ocenę. Wysłałeś nam używany towar, informując, że chcesz odstąpić od umowy i zwrócić pieniądze. Dlatego kolega Ci napisał, że nie ma takiej możliwości. Bardzo nam przykro, że ze kostiumu kąpielowego zeszła metka Fina. Istnieje jednak możliwość reklamacji stroju kąpielowego i rozpoczęliśmy już proces reklamacji u producenta. Mamy 30 dni na złożenie reklamacji i mam nadzieję, że reklamacja zostanie rozpatrzona szybciej i że Państwa syn będzie mógł cieszyć się strojem kąpielowym.
Team Swimaholic
I don't recommend this shop to anyone
I don't recommend this shop to anyone. There is almost no contact with complaints department. I bought two pairs of swimming glasses (Michael Phelps Ninja). They are faulty and they accuse me that this is my fault which is not true. They say that Michael Phelps (the producer) do not want to give the money back. It's already been two months and I have not received my money back. (definetely swimming glasses are faulty which I've already seen other complaints about the same problem in the internet) I will never ever buy anything in this shop and I hope that no one will ever buy anything in swimaholic. I've already complaint to the Office of Competition and Consumer Protection.
22 de novembro de 2024
Avaliação não solicitada
Good quality
Good quality, fast delivery and perfect service.
One item was missing in the delivery, I have contacted the service and got the missing item within a few days
11 de novembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Christina, thank you for the lovely review. :) Team Swimaholic
The only shop that has the egg trainer…
The only shop that has the egg trainer anti-paddles.
7 de novembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Martin, thank you very much for your review! :) Team Swimaholic
Ordered came I was impressed how quick…
Ordered came I was impressed how quick my order came.
7 de novembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase and delivery time. We truly try to do our best.
Swimaholic team
Absolutely disgusting service
Absolutely disgusting service. I ordered a product, it arrived, but we didn't even believe it and immediately sent it away, they didn't even open the bags, didn't open the tags, and after that they told me that they wouldn't return the money, since they don't have enough tags, which we didn't even open. They deceive people, they tear off the tags themselves so as not to return money to people. I didn't recommend working with them, disgusting service.
28 de outubro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Dear Ludmila,
We are very sorry that you are not satisfied. As I wrote to you in the e-mail, we cannot accept back swimsuits that do not have all the signs and tags as from the factory. For reasons of hygiene, we cannot sell such goods and you, as a customer, do not want to receive such goods either. If the returned goods are in 100% condition, we will refund the money or exchange the product for a different size without any problems (if the customer is interested). Please don't vilify us for a problem we didn't cause.
Swimaholic Team
Gave us incorrect address to return and won’t reimburse
The item we received didn’t fit the form to fill in online for a return wasn’t easy, we were given a UK address to Swimaholic to return, we sent it to there and they are saying they haven’t received it and we have sent it to the wrong address and will not refund us ! Do not buy from this company their customer service is very poor
11 de outubro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Hello,
you have sent the package to a different address than the one on the website or in the return form. We recommend that you make a claim with the carrier and ask for the return of the package.
If you send it to our address, then we can refund your payment.
Swimaholic s.r.o.
U průhonu 1514/17
Holešovice (Prague 7),
170 00 Prague
the Czech Republic
Team Swimaholic
I’ve been sending an email every…
I’ve been sending an email every morning for 5 days to make a return, no one answers. Terrible service. You shouldn’t buy if you are not sure, you can’t make a return even if it says yes.
4 de outubro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Hello,
We are very sorry if you have not been able to contact us. Our email address is info@swimaholic.eu.
Unfortunately, I don't see a single unanswered email.
Here I am sending instructions on how to return the goods :) https://www.swimaholic.eu/articles/returns-and-exchanges/
bed linen set
I ORDERED A BEDDING SET. THE SET CAME WITHOUT SHEET. I REPORTED THE ONLINE STORE ABOUT THE PROBLEM. BUT THEY DID NOT EVEN ANSWER ME. ORDER № 1726505022.
16 de setembro de 2024
Avaliação não solicitada
Resposta da Swimaholic
Dear Вячеслав,
no e-mail has arrived from you. In the order we see bed linen (bed linen for the pillow and duvet). The package is always complete. I don't understand what you are missing.
Tereza Swimaholic Team
Resposta da Swimaholic
Vielen Dank für die Bewertung.
Resposta da Swimaholic
Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase. We are sorry about the duration of shipping, we truly try our best.
Swimaholic team
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