Got my latest order of a mix of spring summer & fall Darjeelings on a nice sale, so that always helps. The order was carefully and accurately packed and arrived safely, however there was a pretty good... Ver mais
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Veja o que dizem as avaliações
Teabox has spoiled me from purchasing tea from any other company. Their selection is vast, and the descriptions are very helpful (especially when I was a novice and beginning my tea journey). Recently... Ver mais
A very reliable shipper of your tea, which comes vacuum sealed, very well packed and delivered typical within one week. Whatever you choose to buy , take their tasting notes with a grain of salt - i... Ver mais
A empresa respondeu
This is a wonderful company from what my experience with them has been. I love everything about my Teabox. Wonderfully packaged . Also the cup and filter is so beautiful and functional. The tea... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
WE HAVE INDIA'S FIRST 100% TRANSPARENT PROCUREMENT TEA PROCESS We have devised a unique tea-sourcing process. We work with the iconic tea gardens of India, and we procure teas within 24 to 48 hours of sampling and keep them under 3-4% moisture levels. Next, we hand sort and clean the whole leaves for impurities, before we vacuum pack and store them in a controlled dehumidified environment. This guarantees their freshness. TEABOX CONNECTS TEA TO PEOPLE. Not to distributors. Not to resellers. But to tea drinkers. Uniting the richest flavors of the finest teas with the curious, the cultivated, and the adventurous, all over the world. The freshest tea you’ve ever tasted, from crop to cup. There is simply no simpler way to experience the wonderful complexity of tea.
Informações de contato
Teaxpress Private Limited, 734008, Siliguri, Índia
- 97330 61444
- help@teabox.com
- teabox.com
4,5
Excelente
364 avaliações
Respondeu a 58% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
You provide great tea & great service
You provide great tea & great service. Thank you!
18 de julho de 2025
Resposta da Teabox
Dear Hedy,
Thank you for your kind review! We’re delighted to hear that you’re enjoying our teas and service.
I love the convenience of this product
I love the convenience of this product. the tastes are delicious. Speed of shipping is better than expected. Their specials are great too.
18 de julho de 2025
Resposta da Teabox
Dear Marilyn,
Thank you for your wonderful review! We’re thrilled to hear you’re enjoying the convenience, delicious flavors, and speedy shipping.
We look forward to delighting you with more teas and specials!
Resposta da Teabox
Dear Silvia,
Thank you for your kind review! We’re glad you’re enjoying the authentic flavors and quality of our teas.
Worth it
I just got a sample kit of the Teabox tea from a quick delivery app. I have only tried the rose green tea but I have never tasted any green tea this good. I do taste a slight bitterness but it somehow is not off-putting. I definitely can say it is fresh. The tea bag has a very beautiful cloth bag but i could not find it anywhere that indicates if it is eco friendly or not. The thread gets completely wet even if the entire length isn't submerged.
All in all a very very good tea sipping experience.
4 de julho de 2025
Avaliação não solicitada
Resposta da Teabox
Dear Srishti,
Thank you for your thoughtful review! We’re delighted to hear you enjoyed the freshness and flavor of the Rose Green Tea.
We also appreciate your feedback about the tea bag and will take it into consideration to enhance the experience.
Resposta da Teabox
Dear Shinder,
Thank you for your review! We’re glad you enjoyed the delicious teas and the packaging.
Resposta da Teabox
Dear Peter,
Thank you for your kind review! We’re glad you found our shipping fast and the tea quality excellent.
Best Earl Grey
After a troublesome start, where they didn't honour their offers, Teabox have delivered the best Earl Grey I've tasted. I couldn't recommend their tea more highly.
17 de junho de 2025
Resposta da Teabox
Dear LC Wadey,
Thank you for your review! We’re delighted to hear that you’re enjoying our Earl Grey and appreciate your kind recommendation.
We look forward to delighting you with more teas!
Great trial box
Delicious chai in the trial boxes. Worth the price. One star taken off as you get bombarded with newsletter emails - sometimes you get as many as three emails a day.
22 de junho de 2025
Avaliação não solicitada
Got this tea for my husband who is a tea lover , he is enjoying them .
Fulls the promise they made on their advertising
19 de maio de 2025
Resposta da Teabox
Dear Seema,
Thank you for your lovely review! We’re thrilled to hear that your husband is enjoying the teas and that they lived up to your expectations.
The product is great and the service…
The product is great and the service impeccable
19 de maio de 2025
Resposta da Teabox
Dear Elizabeth,
Thank you for your kind review! We’re delighted to hear you’re enjoying the product and our service.
Resposta da Teabox
Hi Ken,
Thank you for taking the time to share your feedback. I'm really sorry to hear that you found the tea bland — that’s certainly not the experience we aim to deliver.
We work hard to ensure our teas are fresh and full of character, and we’d love to understand more about what you tried so we can make it right. Taste preferences can vary widely, and sometimes a small adjustment in steeping time or temperature can make a big difference.
If you're open to it, we'd be happy to suggest an alternative blend or send a replacement better suited to your preferences. Please feel free to reach out to us directly at help@teabox.com — we genuinely care and would love the chance to make this a more enjoyable experience for you.
Warm regards,
Diwaker Chettri
Customer Experience Head
Resposta da Teabox
Cher Philippe,
Merci pour votre avis ! Nous sommes ravis que vous ayez apprécié la rapidité et la fluidité de notre service.
Not worth the price
I purchased a sample pack and have used 4 samples till date. I didn’t find anything unique about the taste. It tastes like any other black tea such as Taj or 24 Mantra. I don’t see any point paying a premium for teabox tea.
19 de maio de 2025
Resposta da Teabox
Dear Moon,
Thank you for giving our teas a try and for sharing your honest feedback.
We’re truly sorry to hear that your experience didn’t meet your expectations. Our goal is to bring fresh, garden-sourced teas with nuanced flavor profiles that reflect the region and harvest. That said, taste is deeply personal, and we respect that not every blend may suit everyone’s palate.
If you're open to it, we’d love to understand your preferences better and recommend something more tailored to your taste. We’re here to make your tea journey better and would be happy to offer you a personalized sampler based on your preferences.
Thank you once again for giving us a shot — and for keeping the conversation open.
Warm regards,
Team Teabox
An Exceptional Tea and Outstanding Customer Service – Thank You, Teabox!
My discovery of the Darjeeling Risheehat Spring Chinary Black was nothing short of a revelation. From the moment I opened the packet, the freshness of the leaves was unmistakable — a bright, delicate aroma that immediately hinted at something special.
After a quick rinse, the leaves released their full bouquet, instantly awakening my senses. On the palate, this tea reveals remarkable complexity: fresh, clean notes and, above all, a refined astringency that lingers beautifully long after the last sip. This is the first time I’ve tasted a tea of such high quality — and I’m absolutely delighted.
I also want to commend Teabox’s customer service. Due to a stock shortage with my original order, the team recommended this tea as a replacement. It turned out to be a perfect choice, and I’m truly grateful for the suggestion.
Thank you to the entire team for this wonderful discovery and for your professionalism. This spring Darjeeling has earned a special place in my collection.
11 de maio de 2025
Avaliação não solicitada
Resposta da Teabox
Dear Patrick,
Thank you for your wonderful review! We’re thrilled to hear that the Darjeeling Risheehat Spring Chinary Black made such a delightful impression and has earned a special place in your collection.
We’re also glad our team could assist you and make your experience seamless. Your kind words mean a lot!
Wow T’s & package & fast delivery
I have bought 3 simple boxes T gave 2 till friends haven’t heard
I luved 3 T’s out box bought 3 boxes 4 myself quick & box so handy 4 recycle bin With out extra card etc fast delivery
17 de abril de 2025
Resposta da Teabox
Dear Miss Iona,
Thank you for your review! We’re glad you’re enjoying the teas, the handy packaging, and the fast delivery.
We hope your friends enjoy their teas as much as you do!
Poor Response Time - Have not received order
Ordered a chai sampler. It has been over two weeks after being promised 8-10 days. I wrote to Teabox and received the following response 3 days ago, "We truly apologise for this experience. This is definitely not what we had in mind for you. We are following up with our logistics team for an update and we'll get back to you with more information. Once again, apologies for this. We appreciate your patience as we look into this for you." Still no response. The "tracking" has not been updated since April 28.
I don't normally purchase tea for a premium price, but I thought I would give it a shot. HIGHLY disappointed. I have asked for my order to be cancelled and my card refunded. If I don't hear anything, I will call my credit card company.
UPDATE: Teabox responded to this review saying that the tea has been delivered. This is not true. The tracking has not been updated since 4/28. This order was placed on April 20. According to Teabox, delivery should take between 8-10. I live in Saudi Arabia and have gotten deliveries from China in 5 days. I have an email from Teabox promising me a refund if I did not receive my order within 24 hours. It has been over 24 hours and have not heard about a refund. I wish I could give this review zero stars because that is how much tea that I have received.
5 de maio de 2025
Avaliação não solicitada
Resposta da Teabox
Dear Cindi,
We’ve checked and see that your order has now been delivered. We're truly sorry for the delay and the frustration it caused — this isn't the experience we strive for. If there's anything missing or not up to expectations, please reach out and we’ll make it right immediately.
I was considering buying the tea for…
I was considering buying the tea for along time and I'm so glad I did. It's so fresh, the flavours are exceptional! I couldn't go back to drinking anything else now !
18 de abril de 2025
Resposta da Teabox
Hi Mindy,
We're so glad you finally gave us a try—and even happier that you're enjoying the freshness and flavor of our teas! Your words mean the world to us. Welcome to the Teabox family!
Regards,
Team Teabox
Excellent tasting tea
Excellent tasting tea, love the stories around each tea, and Diwaker's emails.
18 de abril de 2025
Resposta da Teabox
Hi John,
Thank you so much! We're thrilled you're enjoying the teas—and the stories that come with them. Diwaker will be especially happy to hear your kind words. Here's to many more great cups ahead!
– Team Teabox
The best tea I’ve had over the years…
The best tea I’ve had over the years and fast shipping! What’s not to be happy about?
18 de abril de 2025
Resposta da Teabox
That's wonderful to hear! We're thrilled you're enjoying the tea and the quick delivery—thank you for being a part of our journey! 🙌🍃
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