TeaTime Bookshop Avaliações 

984
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Generally the items were delivered correctly and on time. However I specified red wine and fantasy/sci-finbooks. The first wine was white and the last book is a paranormal thriller. The chocolates are... Ver mais

Avaliado com 5 de um total de 5 estrelas

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... Ver mais

Avaliado com 3 de um total de 5 estrelas

I had to call the company again because of a recurring issue. The tracking number supplied for my daughter’s dispatch was for the June book not the July so we couldn’t track it. This isn’t the fi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wow, loving my vintage subscription with two hard to find vintage Puffin books, one is the Profumo Affair and other is selected stories by WS Maugham . Lovely Earl Grey Tea and Viennese biscuits. Al... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Livraria
  2. Livraria Infantil
  3. Sebo

Escrito pela empresa

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

984 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(984)

89 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Disappointed

I love the idea of the company and applaud their success, but I'm currently in month 5 of a 'Historical fiction' subscription with them and it would be better if the named it "historical fantasy." I was expecting books similar to Ken Follett or Robert Seethaler, but am getting stuff closer to A Song of Ice and Fire, or Tolkein. The wine has always been nice though.

Final thought is that they've just sent the same novel for a second time, so five months, five bottles of wine, but four novels.

If someone could get in touch on how I can request for a change of subscription that would be great, but I can't figure out how to do it on their site. Cheers.

14 de abril de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thank you for your review, I am sorry you have had these issues. If you have recieved a duplicate book we will always send a replacement title for you without you having to return the book to make it a stress free as possible for you.

You can get in touch by emailing us at sales@teatimebookshop.co.uk
please have your subscription number, order number or the email address used for the subscription and someone will be able to help you.

Avaliado com 5 de um total de 5 estrelas

I bought this for my daughter and she…

I bought this for my daughter and she absolutely loves getting them every month. She is in the process of moving and changing the address where the books would be delivered was so simple.

17 de abril de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thanks for the great review! I'm so pleased the books are being enjoyed! Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Bought a subscription as a gift

Bought a subscription as a gift. The package was delivered to the wrong address. Yodel were rubbish. So contacted these who don’t hesitate to get another package sent straight out. Someone handed it to us luckily so they didn’t need to but that’s the sort of customer service I expect if I want to keep using a company

19 de março de 2026
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Resposta da TeaTime Bookshop

Thanks for the great review! I hope the books are being enjoyed!

Avaliado com 2 de um total de 5 estrelas

Great idea but should be some quality control...

I love the idea of sending interesting old books to a friend but unfortunately, having received 3 of 12 books she has complained that 2 of the books have been very dirty - one had a viscous substance on the cover and another a patina of dirt ingrained into the cover. Nobody minds the antiquated charm of an old book - yellowed pages and the odd rip but why are you sending out books unchecked and dirty? She was thrilled by the first book and now wary of opening the others

3 de abril de 2026
Avaliação não solicitada
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Resposta da TeaTime Bookshop

I am sorry you have had these issues, please get in touch with our team via email who will do their best to help you.

Avaliado com 5 de um total de 5 estrelas

Great pick of books

Great pick of books. Biscuits are perhaps a bit pedestrian (but not enough to downgrade score). Well packaged. Highly recommended. Look forward to each delivery.

28 de março de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thank you for the great review. Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Really pleased, lovely surprise!

Had the box as a gift initially and loved it, nice to have a surprise and a cozy treat arrive in the post. Recently then ordered a box as a gift for a friend, who told me they loved it too. I had put the wrong delivery address by accident but customer service sorted it within 24 hours so the parcel arrived to the right place and on time. Really pleased!

26 de fevereiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thanks for the great review :)

Avaliado com 5 de um total de 5 estrelas

Perfect gift

Got this for my MiL and it's amazing. Perfect gift.

15 de fevereiro de 2026
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Resposta da TeaTime Bookshop

Thank you for the great review! So pleased the gift was enjoyed!
Happy Reading!

Avaliado com 1 de um total de 5 estrelas

Absolutely awful service/product - no delivery

Absolutely awful service/product - I subscribed to a 3 month book subscription for a present.
We have only received one of the three deliveries started in January. I have emailed & had no response.
AND then was sent a 'rate us' email, stating we have received our orders, which we haven't!!

A very disappointing experience, I hope this gets sorted ASAP, cannot just take money and not provide a product!!

2 de março de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Hi Donna,
I am really sorry to hear you have had these issues. Please contact us via phone or through the contact form on our website and our team will help this issue get resolved.
Kind regards,
Amy
Teatime Bookshop

Avaliado com 5 de um total de 5 estrelas

Great value, great book box

Great value and great for getting to read things you might not usually pick up, to discover great new reads. Snack and drink along with the book, bookmark and post card is great value for subscription price. I look forward to receiving my box every month, highly recommend

28 de fevereiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thanks for the great review! Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Good selection of books.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thanks for the great review :)

Avaliado com 4 de um total de 5 estrelas

Something to look forward to

I love receiving a new book every month and the little extras in the package make it extra special. I have even subscribed as a birthday gift for someone, as you can make it quite personal.
Spot on with genre choices.
I would give 5 stars but one parcel arrived with a damaged, tatty book and they wouldn’t exchange it as it was still readable. Not good if this had been part of the gift subscription.

16 de fevereiro de 2026
Avaliação não solicitada
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Resposta da TeaTime Bookshop

I'm so pleased the subscription has been enjoyed, thanks for ordering with us!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, had a few issues that TeaTime Bookshop went the extra mile to rectify. My wife looks foward to receiving her books every month along with a hot chocolate drink.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

We are so pleased you've had a great experience! Thanks for the great review!

Avaliado com 5 de um total de 5 estrelas

What a fantastic idea

What a fantastic idea, what can be better than curling up with a good book and added tea and biscuits? I've not been a member long but so far the books sent have been really good, un put down able. Something to. ooh forward to each month.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thanks for the great review! Happy Reading!

Avaliado com 1 de um total de 5 estrelas

Book was damaged

Book was damaged. Overpriced for what you get. Book costs only £7.99. Two biscuits? Seriously. I should get a whole pack for the price of this subscription.

23 de janeiro de 2026
Avaliação não solicitada
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Resposta da TeaTime Bookshop

I'm sorry to hear you had a bad experience and that your book arrived damaged. If you contact our customer service team they can help rectify the issue.

Avaliado com 5 de um total de 5 estrelas

Great customer service.

Had an issue with a duplicate book received on a subscription - resolved within a couple of hours, very polite and professional, and one happy customer, thank you!

29 de janeiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

We are so pleased you've had a great experience! Thanks for the great review. Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Lovely online shop

Lovely online shop - love the idea of a book subscription! Bought some gorgeous pencils. When my item didn't arrive as expected I queried it and my order was dealt with in record time. Not marking them down for the initial error, mistakes can always happen, and they dealt with it perfectly.

5 de janeiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thanks for the great review :)

Avaliado com 5 de um total de 5 estrelas

Interesting books

Interesting books. Delicious hot chocolate!

16 de janeiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thanks for the great review. Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Unknown titles with brilliant storylines

All books have been interesting reads that I’d never heard of but loved each one’s story! Packaged nicely with different brand of hot chocolate to try each time. Books matched genre well whilst exposing me to new authors

1 de janeiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thank you so much for the great review! Happy Reading!

Avaliado com 2 de um total de 5 estrelas

Disappointing bestseller hamper, last minute rush before Christmas

I’ve used Tea Time Bookshop before and had a really positive experience. I bought one of their book subscriptions for my mum and she genuinely loved it so I ordered the Book Lover’s Gift Hamper Best Seller Lite for my grandmother for Christmas expecting a solid “bestseller” pick and a nicely put-together gift.

I’m really glad I checked the box before giving it to her, because the book included was “Christmas Fling: is a fake boyfriend really just for Christmas?”, which just wasn’t what I was expecting from something marketed as a “best seller” hamper (and definitely not the kind of book I would have chosen for her). Unfortunately that meant a last-minute rush to find another present right before Christmas, which was stressful and a real shame. I do accept that they cannot get the perfect book for every customer but this felt far off the mark.

To be fair, Tea Time Bookshop processed my refund quickly, which I appreciate. However, I’m still out of pocket by around £10 in delivery/return postage, which is frustrating given the issue wasn’t my fault.

Value-wise, I also think £39.99 (plus postage) is steep for what’s included (a plastic cup, tote bag, one book, a couple of tea sachets and a couple of biscuits). I was happy to pay for the convenience of having a gift sorted, but in hindsight it didn’t feel worth the price.

12 de janeiro de 2026
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

I am sorry this order wasn't what you were expecting. I'm glad you received your refund in a timely manner.

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