Generally the items were delivered correctly and on time. However I specified red wine and fantasy/sci-finbooks. The first wine was white and the last book is a paranormal thriller. The chocolates are... Ver mais
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Veja o que dizem as avaliações
Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... Ver mais
I had to call the company again because of a recurring issue. The tracking number supplied for my daughter’s dispatch was for the June book not the July so we couldn’t track it. This isn’t the fi... Ver mais
A empresa respondeu
Wow, loving my vintage subscription with two hard to find vintage Puffin books, one is the Profumo Affair and other is selected stories by WS Maugham . Lovely Earl Grey Tea and Viennese biscuits. Al... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.
Informações de contato
Reino Unido
- teatimebookshop.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointed
I love the idea of the company and applaud their success, but I'm currently in month 5 of a 'Historical fiction' subscription with them and it would be better if the named it "historical fantasy." I was expecting books similar to Ken Follett or Robert Seethaler, but am getting stuff closer to A Song of Ice and Fire, or Tolkein. The wine has always been nice though.
Final thought is that they've just sent the same novel for a second time, so five months, five bottles of wine, but four novels.
If someone could get in touch on how I can request for a change of subscription that would be great, but I can't figure out how to do it on their site. Cheers.

Resposta da TeaTime Bookshop
I bought this for my daughter and she…
I bought this for my daughter and she absolutely loves getting them every month. She is in the process of moving and changing the address where the books would be delivered was so simple.

Resposta da TeaTime Bookshop
Bought a subscription as a gift
Bought a subscription as a gift. The package was delivered to the wrong address. Yodel were rubbish. So contacted these who don’t hesitate to get another package sent straight out. Someone handed it to us luckily so they didn’t need to but that’s the sort of customer service I expect if I want to keep using a company

Resposta da TeaTime Bookshop
Great idea but should be some quality control...
I love the idea of sending interesting old books to a friend but unfortunately, having received 3 of 12 books she has complained that 2 of the books have been very dirty - one had a viscous substance on the cover and another a patina of dirt ingrained into the cover. Nobody minds the antiquated charm of an old book - yellowed pages and the odd rip but why are you sending out books unchecked and dirty? She was thrilled by the first book and now wary of opening the others

Resposta da TeaTime Bookshop
Lovely product very thoughtful…
Lovely product very thoughtful selection of books and the service for any queries about my subscription from Amy has always been top-notch

Resposta da TeaTime Bookshop
Great pick of books
Great pick of books. Biscuits are perhaps a bit pedestrian (but not enough to downgrade score). Well packaged. Highly recommended. Look forward to each delivery.

Resposta da TeaTime Bookshop
Really pleased, lovely surprise!
Had the box as a gift initially and loved it, nice to have a surprise and a cozy treat arrive in the post. Recently then ordered a box as a gift for a friend, who told me they loved it too. I had put the wrong delivery address by accident but customer service sorted it within 24 hours so the parcel arrived to the right place and on time. Really pleased!

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Resposta da TeaTime Bookshop
Absolutely awful service/product - no delivery
Absolutely awful service/product - I subscribed to a 3 month book subscription for a present.
We have only received one of the three deliveries started in January. I have emailed & had no response.
AND then was sent a 'rate us' email, stating we have received our orders, which we haven't!!
A very disappointing experience, I hope this gets sorted ASAP, cannot just take money and not provide a product!!

Resposta da TeaTime Bookshop
Great value, great book box
Great value and great for getting to read things you might not usually pick up, to discover great new reads. Snack and drink along with the book, bookmark and post card is great value for subscription price. I look forward to receiving my box every month, highly recommend

Resposta da TeaTime Bookshop
Excellent service
Excellent service. Good selection of books.

Resposta da TeaTime Bookshop
Something to look forward to
I love receiving a new book every month and the little extras in the package make it extra special. I have even subscribed as a birthday gift for someone, as you can make it quite personal.
Spot on with genre choices.
I would give 5 stars but one parcel arrived with a damaged, tatty book and they wouldn’t exchange it as it was still readable. Not good if this had been part of the gift subscription.

Resposta da TeaTime Bookshop
Great customer service
Great customer service, had a few issues that TeaTime Bookshop went the extra mile to rectify. My wife looks foward to receiving her books every month along with a hot chocolate drink.

Resposta da TeaTime Bookshop
What a fantastic idea
What a fantastic idea, what can be better than curling up with a good book and added tea and biscuits? I've not been a member long but so far the books sent have been really good, un put down able. Something to. ooh forward to each month.

Resposta da TeaTime Bookshop
Book was damaged
Book was damaged. Overpriced for what you get. Book costs only £7.99. Two biscuits? Seriously. I should get a whole pack for the price of this subscription.

Resposta da TeaTime Bookshop
Great customer service.
Had an issue with a duplicate book received on a subscription - resolved within a couple of hours, very polite and professional, and one happy customer, thank you!

Resposta da TeaTime Bookshop
Lovely online shop
Lovely online shop - love the idea of a book subscription! Bought some gorgeous pencils. When my item didn't arrive as expected I queried it and my order was dealt with in record time. Not marking them down for the initial error, mistakes can always happen, and they dealt with it perfectly.

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Interesting books
Interesting books. Delicious hot chocolate!

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Unknown titles with brilliant storylines
All books have been interesting reads that I’d never heard of but loved each one’s story! Packaged nicely with different brand of hot chocolate to try each time. Books matched genre well whilst exposing me to new authors

Resposta da TeaTime Bookshop
Disappointing bestseller hamper, last minute rush before Christmas
I’ve used Tea Time Bookshop before and had a really positive experience. I bought one of their book subscriptions for my mum and she genuinely loved it so I ordered the Book Lover’s Gift Hamper Best Seller Lite for my grandmother for Christmas expecting a solid “bestseller” pick and a nicely put-together gift.
I’m really glad I checked the box before giving it to her, because the book included was “Christmas Fling: is a fake boyfriend really just for Christmas?”, which just wasn’t what I was expecting from something marketed as a “best seller” hamper (and definitely not the kind of book I would have chosen for her). Unfortunately that meant a last-minute rush to find another present right before Christmas, which was stressful and a real shame. I do accept that they cannot get the perfect book for every customer but this felt far off the mark.
To be fair, Tea Time Bookshop processed my refund quickly, which I appreciate. However, I’m still out of pocket by around £10 in delivery/return postage, which is frustrating given the issue wasn’t my fault.
Value-wise, I also think £39.99 (plus postage) is steep for what’s included (a plastic cup, tote bag, one book, a couple of tea sachets and a couple of biscuits). I was happy to pay for the convenience of having a gift sorted, but in hindsight it didn’t feel worth the price.

Resposta da TeaTime Bookshop
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